Livewell Customer Contact Team Assistant

Directorate: Place
Hours: 15 hours over 2 days
Contract Type: Permanent
Location: Council house and working from home

We’re looking for a talented customer service administrator to join our award-winning Livewell team.

The Council’s Livewell service offers free lifestyle programmes to help adults and children in Derby to manage their weight, stop smoking, get fitter and improve their overall wellbeing.

The 12-month programmes combine one to one and group support with fun activities and educational workshops to help families to change their lifestyles for the better.

As the Customer Contact Team Assistant, you will be responsible for a range of administrative duties including being the first point of contact for the public, Livewell clients and health professionals. The role involves managing appointments, processing applications and dealing with general enquiries on the phone, by email and through social media.

Benefits of working with us

• Flexible working hours scheme.
• Hybrid working.
• Modern office environment available.
• 27 days annual leave (rising to 32 days after 5 years' service), plus bank holidays.
• Local government pension scheme.
• Team Derby Rewards
• Tusker Car Benefit Scheme.
• Cycle2work scheme & free cycle training.
• Employee Leisure Card.
• Childcare vouchers.

For an informal discussion about this role please contact Tom Smith by email at thomas.smith2@derby.gov.uk

Next Steps
The closing date for this vacancy is at midnight on 20th May 2024. Any applications received after the closing date will not be accepted.

Important Information
Links to the full Job Description and Person Specification are below.

All employees will normally be appointed to the minimum of the grade for the job.

Before you complete your application form please read our guidance on filling in your application form.

Remember to align your personal statement to the essential criteria in the Person Specification.

Please be aware that where there are colleagues within the organisation who are 'at risk' of redundancy, requirements to redeploy to another suitable role will apply and take priority.

Equality, Diversity & Inclusion
We are a fair and inclusive employer and welcome applications from people from all backgrounds. We recruit for diversity and value difference. As many of our roles can now be home-based, we are able to offer more opportunities for people who need this facility.

We are proud to be a Disability Confident Leader. If you are a disabled person, you have the choice to apply under our Guaranteed Interview Scheme so long as you demonstrate that you meet the essential requirements for the job.

We feel it is essential that we recruit a talented workforce that is as diverse as the community we work for.

Please let us know of any individual requirements or reasonable adjustments you may have during the application, interview, or onboarding process and we’ll do all we can to help. We strongly believe in social understanding of disability and for us it’s all about removing barriers to equality.

If you have any questions regarding this vacancy or are having difficulty applying, please contact our Recruitment Team on 01332 640844 (Relay UK - 18001 01332 640 844) or at recruitmentteam@derby.gov.uk. https://www.derby.gov.uk/signing-service/