IT Trainer

Fulltime
Competitive
LocationLondon Calendar07/11/2019   Fulltime Competitive

 

The Role Reporting to the IT Infrastructure & Support Manager, the IT Trainer will work as part of the IT Service Delivery team and be responsible for training of users on core systems; through floor walking, desk side training and formal training sessions. S/he will also be responsible for the production and maintenance of training materials. The role also requires the Trainer to be involved in the day to day technical support of the Firm’s users as part of the support team.

The role will be based at Boodle Hatfield’s Bankside office but the Trainer may occasionally be required to deliver training at the Mayfair and Oxford offices.

Responsibilities

  • Conduct induction training for all members of staff.
  • Deliver courses on the MS Office 2010/16 suites, iManage 10, Big Hand, Aderant, Intapp Open & Flow and other legal software; on-premise and via remote assist and provide refresher training when needed, either in structured classes or requested one-on-one training.
  • Floor-walk on a regular basis to provide “at desk” support, assistance and training.
  • Design new training courses and prepare and maintain IT training material and documentation including "How To's" and Knowledge Base articles for the IT HelpDesk operators and support colleagues.
  • Maintain and expand a strong working knowledge of current Firm-supported and future technologies to provide training to end-users.
  • Assist the IT Infrastructure & Support Manager with additional responsibilities as requested including the support of ongoing projects.
  • Assist with the marketing/promotion of courses, scheduling delegates and monitoring attendance of courses.
  • Monitor and take ownership of tickets assigned to both the 2nd & 3rd line ticket queues; including hardware, software and user administration.

Skills and Experience

The IT Trainer should have an excellent understanding of training and supporting IT systems within a legal environment and have supported the majority of the systems listed below:

  • Windows 2007/10
  • MS Office 2010/16 – Word (Advanced) Excel (Advanced) PowerPoint (Advanced) Outlook (Advanced)
  • Citrix & MDM software
  • iManage DMS & ShareFile
  • Bighand
  • Oyez Legal Forms
  • Intapp Flow & Conflicts
  • iPhones/iOS
  • Aderant Expert Practice Management System (PMS)
  • VoIP telephony (ShoreTel preferred)
  • Minimum 2-3 years experience in a law firm.

Person Specification

The IT Trainer will work as part of a small team and must possess excellent teamwork and relationship building skills with the ability to deal with all levels of internal colleagues. The IT Trainer will:

  • Have a smart and professional manner.
  • Be able to work independently.
  • Be adaptable and able to work under pressure.
  • Be able to troubleshoot and resolve problems methodically and logically.
  • Have a flexible approach to working hours during upgrades and other ad hoc duties carried out by the IT team.
  • Be an effective verbal and written communicator with good listening skills.

Please contact Jenny Andrews in the HR Department if you would like any further details about this position, (0)20 7090 8282

Apply