Customer Care Manager

Permanent – Full Time (37.5 hours per week)

Here at Lovell, we are looking for a Customer Care Manager to join us our team covering the London area.

Reporting to the Head of Customer Care, you'll maintain high standards and deliver continuous improvement in the Lovell customer experience, through effective management and motivation of the Customer Care Operatives.

On a day to day basis, you will be responsible for visiting customers in their homes, inspecting and determining defects during the warranty period in line with NHBC guidelines. You’ll instruct contractors to carry out project works (key defects), monitoring cost recovery, and you’ll instruct and liaise with CC Operatives, contractors and suppliers to monitor and progress defect resolution. You'll also have H&S responsibility for the customer care department and provide line management of Operatives.

We'd like our Customer Care Manager to have proven construction technical knowledge and/or background, along with the ability to make decisions for the wellbeing of the customer whilst protecting the business.

A confident communicator, both written and verbal, you’ll have the ability to interact with customers and senior management as well as having strong people management skills.

Due to the nature of the role, a clean driving license is essential.

Benefits

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  Holidays - 26 days

  
  

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  Life Assurance

  
  

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  Pension

  
  

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  Private medical insurance

  
  

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  Ability to purchase additional holiday

  
  

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  Access to discount portal

  
  

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  Cycle to Work scheme and the Lovell Way to EV

  
  

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  Digital GP

  
  

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  Employee assistance programme

  
  

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  Sharesave scheme

  
  

As an Investors in People Gold award employer, Lovell is the UK’s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects.

We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams.

The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all.