MyDiversity Jobs

[Fulltime] Implementation Consultant at IRIS Recruitment

Tue, 23 Jun 2026 17:00:02 +0100

At Every, we help schools run more smoothly.

From HR and payroll to finance and staff management, our software supports schools with the systems they rely on every single day. As more schools move to Every, we’re growing our Implementation team and looking for someone who understands customers, enjoys solving problems, and wants to build a career helping schools successfully adopt new technology.

This is not a back-office processing role.

It’s a people-focused implementation role where you’ll work directly with schools to guide them through onboarding, training, setup, and rollout of Every’s software solutions. You’ll help customers move away from older systems and processes into modern software that makes everyday work easier.

You’ll become a trusted point of contact for schools throughout their journey - helping users feel confident, supported, and successful from day one.

This role is especially suited to people with experience in areas such as:

Payroll
HR systems
School administration
Education software
Payroll bureau services
Software support
Customer onboarding
Training or implementation
Customer-facing support roles

We’re particularly interested in people who understand payroll processes and payroll legislation, even if they haven’t worked in software implementation before.

Why This Role Matters

Schools rely on HR and payroll systems to keep everything running properly behind the scenes.

When a school moves to a new platform, it’s a major change. There are deadlines, compliance requirements, payroll pressures, and staff who need support adapting to new ways of working.

That’s where you come in.

Your role is to make that transition feel smooth, supported, and successful. You’ll help schools understand the system, feel confident using it, and get real value from the software.

The experience you deliver directly impacts customer satisfaction, long-term relationships, and how successfully schools adopt Every across their teams.

About the Team You'll Join

You’ll join our Every Implementation team within Education Professional Services - a collaborative group of around 15 Consultants and Trainers who support schools across the UK.

The team works closely together, sharing ideas, helping each other solve problems, and supporting customers through real-world challenges every day.

Most of the team are based around Leeds and Yorkshire, and regular collaboration has become a really important part of how the team works and develops. Because of this, you’ll be expected to travel into the Leeds office every two weeks.

You’ll also have the opportunity to learn both HR and Payroll products as part of Every’s long-term growth within education.

What You'll Be Doing

Supporting schools through the onboarding and implementation of Every software
Delivering online training sessions and walkthroughs to school staff
Helping customers configure and use the system successfully
Managing customer expectations, timelines, and rollout plans
Building strong relationships with customers throughout their implementation journey
Troubleshooting issues and helping customers find practical solutions
Supporting several customer projects at the same time
Working closely with internal teams to deliver a smooth customer experience
Providing a high standard of customer support across calls, meetings, and online sessions
Helping improve processes and identifying ways to make implementations even better

What We’re Looking For

We’re looking for someone who enjoys working with people just as much as systems.

You might currently work in payroll, software support, onboarding, education software, implementation, training, customer support, or administration - and now want a role where you can use those skills in a more consultative and customer-focused way.

You’ll likely be a strong fit if you have:

Experience in payroll, HR systems, education software, or customer-facing support
Confidence communicating with customers over phone, video calls, and online meetings
Strong organisation and time management skills
The ability to manage multiple priorities at once
A calm, professional approach when handling challenges
Good Excel and data handling skills
A positive attitude towards learning new systems and processes
A genuine passion for helping customers

You do not need previous implementation experience to apply.

If you understand payroll processes, enjoy helping people, and are confident communicating with customers, we’d love to hear from you.

Why Apply?

Join a growing team supporting schools across the UK
Move into a more consultative and customer-facing role
Build experience across HR, payroll, software, training, and customer success
Learn Every’s education-focused software products
Be part of a supportive, collaborative team environment
Work for a business where your contribution genuinely makes a difference to customers

Every is part of IRIS Software Group - one of the UK’s leading software providers for schools, businesses, and organisations.

Together, we support thousands of customers with software that helps simplify complex processes, improve efficiency, and make everyday work easier for education teams across the UK

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[Fulltime] IT Project Manager at Lovell Partnerships

Tue, 23 Jun 2026 15:00:02 +0100

Permanent - Full Time – 37.5 Hours

The Lovell IT team is seeking an IT Project Manager to join them and play a key role in delivering strategic initiatives within Lovell.

This is a fantastic opportunity to become part of a successful and growing organisation with evolving IT requirements and an ambitious change agenda. The successful candidate will lead projects end-to-end, from initial concept through to live implementation.

In addition, you will support the transition, adoption, and early-life support phases—ensuring all activities are effectively coordinated, projects comply with agreed governance and standards, and a robust service transition process is maintained throughout.

The successful candidate will possess strong communication and presentation skills, with the ability to effectively engage, influence and build relationships with stakeholders at all levels. You will demonstrate excellent organisational and time management capabilities, enabling you to manage multiple priorities and deliver projects to agreed timelines.

You will have proven experience in project management, with the ability to deliver projects across the full lifecycle from initiation through to implementation. Experience in business analysis is important, with the ability to gather, interpret and translate business requirements into effective solutions. You will also have an understanding of test management processes to support successful delivery and validation of outcomes.

Familiarity with recognised project management methodologies, such as PRINCE2 and/or Agile frameworks, is required.

You will be joining a strong team in a fast-paced business that is growing strongly.

Benefits

Bonus entitlement based on business targets

Holidays - 26 days

Life Assurance

Pension

Private medical insurance

Ability to purchase additional holiday

Access to discount portal

Cycle to Work scheme and the Lovell Way to EV

Digital GP

Employee assistance programme

Sharesave scheme

As an Investors in People Gold award employer, Lovell is the UK’s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects.

We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams.

The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all.

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[Fulltime] Insight, Intelligence and Performance Business Par at One Manchester

Tue, 23 Jun 2026 15:00:02 +0100

Permanent, Full Time

Closing Date: 26th June 2026

Support our communities. See the difference you can make in our city.

At One Manchester we are passionate about providing good quality homes, great services and real opportunities for customers and communities. We are more than just a landlord. We invest in new and existing homes, provide money advice and wellbeing, employment and training support and build strong partnerships to support inclusive growth.

We have an exciting opportunity for an Insight, Intelligence and Performance Business Partner to join our team! Working closely with senior leaders, you’ll play a key role in helping us become a truly data driven and intelligence led organisation.

You'll be embedded within the business to build a deep understanding of services, performance challenges and priorities and will provide constructive challenge and recommendations that help to inform both strategic and operational decisions. You’ll do this by delivering high quality insight and recommendations, and by developing the reporting frameworks that inform strategic and operational decision making across the business.

What we’re looking for:

Experience in a business partnering, insight or BI role, with a track record of working closely with key stakeholders to understand business requirements and influence decision making
Outstanding analytical skills, with the ability to turn complex data into meaningful, actionable insight
Proven experience of designing and delivering dashboards, reporting frameworks and data visualisations, using data storytelling techniques to engage audiences, clearly communicate performance and drive action, alongside conducting deep-dive analysis
Strong technical capability, with experience of using tools such as PowerBI, SQL and Power Query
Experience of defining and managing KPIs and performance measures and an understanding of data quality and governance principles
Experience of working within a complex matrix environment, with strong stakeholder management skills and with the ability to communicate effectively at all levels
Ability to lead analytical projects, manage competing priorities and deliver against deadlines
Strong understanding of the housing sector and operational performance.

Why take up the challenge with One Manchester? This really is a great place to work. We’ve bags of potential and have huge opportunities waiting to be unlocked. Supportive and flexible, we’re rightly proud of our work and excited about the future. So, challenge yourself to be creative and ambitious and see the difference you can make in our great city.

If this sounds like you then apply today, we’d love to hear from you!

We own and manage over 12,000 homes in central, south and east Manchester. We have one purpose: to provide good quality homes, great services, and real opportunities for our customers and communities. Our role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure homes. That’s not to say it’s not one our key priorities, it’s simply one of the many things we do to help our customers live happy and fulfilled lives. We put people at the heart of everything we do. We’re constantly evolving as a business to ensure we’re supporting our customers and communities. We focus on improving our communities by offering a range of services, including employment opportunities, building new developments, and ensuring our customers have safe homes to live in.

In accordance with the aims of our Equality and Diversity strategy and organisational commitment to address the employment of underrepresented groups, One Manchester is operating 'the Rooney Rule'. This means that we aim to interview at least one ethnically diverse candidate for all roles. We will also interview at least one female candidate for all our roles within our trades and facilities teams where we experience an under representation.

One Manchester strives for equality, diversity and inclusion in all that we do. We positively encourage applications for employment from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

We are transitioning to a culture where agile working will be a feature of many of our roles. We also try to support and promote a culture of flexible working where possible and practical. If you are interested in a role but require flexibility or part time hours please give us a call and we can let you know if this can be considered for a particular role.

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[Fulltime] ICT Security Support Technician at CHS Group

Tue, 23 Jun 2026 12:21:16 +0100

ICT Security Support Technician

Cambridge

Full-Time (35 Hours per week)

Permanent

The successful candidate will be based at Endurance House, Vision Park, Chivers Way, Histon, Cambridge CB24 9ZR, with the optional flexibility of hybrid working to support work life balance, whilst meeting the requirements of the role

About the role:

As the ICT Security Support Technician, you’ll support our cyber security operations, by assisting with the protection of digital assets, networks, and systems from cyber threats.

You’ll identify, monitor and respond to security incidents, conducting routine security checks, and supporting the wider IT team with implementing best security practices.

As the ICT Security Support Technician, your duties will include:

· Assist in the monitoring and analysis of security alerts and logs, using security tools such as SIEM systems.

· Help to identify and respond to security incidents, in line with our incident response process.

· Conduct routine vulnerability scans and support in remediation activities.

· Support with user awareness initiatives including phishing simulations and cyber hygiene campaigns.

· Assist in maintaining and updating security documentation, including asset registers, risk logs and access control records.

· Monitor patch management schedules and assist in ensuring timely updates to systems and applications.

About you:

· Knowledge of Networking Fundamentals Understanding of TCP/IP, OSI model, routing, switching, firewalls, and network protocols and basic network troubleshooting skills.

· Be familiar with Windows and Linux environments, including basic command-line operations.

· Have basic IT Support experience in helpdesk, technical support, or general IT assistance roles.

· Experience with installing, configuring, and troubleshooting computer hardware and software.

· Access to transport for work purposes and business insurance for own vehicle where appropriate.

Benefits

- Employee discount scheme (retail, leisure, gym membership and fitness equipment)

- Doctor Care Anywhere (telehealth service offering private online GP and nurse appointments via video and phone)

- Financial wellbeing hub - access to advice and support from experts, whether you're budgeting, interested in investing or retirement planning

- Refurbished Tech - access to the latest models at affordable prices, with a 12-month warranty and 30-day money back guarantee. 

- Employee Assistance Programme

- Cycle to work scheme (salary sacrifice)

- One day off a year to volunteer for a charity of your choice

- 30 days holiday, increasing to 35 days per annum, inclusive of bank holidays (pro rata for part-time staff), depending on length of service

- Holiday purchase scheme- up to 5 days per annum (pro rata for part-time staff)

- Company sick pay

- 58p per mile business mileage allowance

- Refer a friend scheme (£250)

- Contributory pension scheme, which both you and CHS contribute to

- Enhanced maternity and paternity leave

- Flexible Working Policy

- Full induction

- Comprehensive free training and development opportunities with paid time off

- Free onsite/nearby parking

- Hybrid Working Policy

- Flexitime

Please note this role is subject to a basic DBS application.

Closing Date: midnight Sunday 5 July 2026

Interviews to be held: week commencing 13 July 2026

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[Fulltime] Business Development Representative at IRIS Recruitment

Mon, 22 Jun 2026 17:00:02 +0100

No experience needed — full training provided!

IRIS Software Group is one of the UK’s largest privately held software companies and a global leader in mission-critical payroll, HR, accountancy, and education software. We support over 100,000 customers in 135 countries, and we’re growing fast.

We’re looking for motivated, outgoing, and ambitious BDRs to join our high-performing sales team. If you love speaking to people, are curious about tech, and want a career with real progression — this is your launchpad

What You’ll Be Doing

Reaching out to businesses through calls, emails, LinkedIn, and events
Speaking with potential customers to understand their needs
Qualifying leads and booking meetings for our Account Executives
Learning the ins and outs of our HR, payroll, and accountancy products
Updating the CRM with activity and insights
Working closely with the wider sales and marketing teams
Hitting monthly goals for outreach and meetings booked

What We’re Looking For (No Experience Needed!)

Positive, energetic attitude
Confident communicator — you enjoy speaking with people
Willingness to learn and take on feedback
Driven, motivated, and excited by targets
Comfortable picking up the phone
Team player with a collaborative mindset
Basic computer skills — we’ll train you in everything else!

No sales experience? No problem. If you bring the attitude, we’ll teach you the rest

What You’ll Gain

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[Fulltime] Applications Support Specialist at Nottingham Community Housing Association Ltd

Mon, 22 Jun 2026 11:23:33 +0100

Applications Support Specialist

Nottingham, Clifton

Be the expert behind our critical systems

Are you an Application Support Analyst or Experienced System User in your department looking to take ownership of systems?

Join our Technology Services team and play a vital role in managing, supporting and improving our suite of on-premises and hosted applications. You’ll ensure systems are secure, integrated and optimised, helping colleagues deliver essential frontline services.

This role combines hands-on support, technical leadership, and project delivery, giving you variety and real impact.

What you’ll be doing

As an Applications Specialist, you’ll:

Support the day-to-day operation, configuration and optimisation of applications, databases and servers

Provide 3rd line support, resolving complex issues and ensuring systems run efficiently

Take ownership as the technical lead on new application implementations and system upgrades

Ensure applications are secure, integrated, and running on up-to-date platforms

Work closely with third-party suppliers to develop systems, deliver fixes, and coordinate upgrades

Coordinate and support User Acceptance Testing (UAT), including developing test plans

Support system users and the wider Technology Services team on core applications

Log, manage and resolve incidents and service requests using IT service management / call logging tools

What you’ll bring

We’re looking for a technically capable, customer-focused Applications Specialist who can take ownership and collaborate effectively:

Experience supporting business-critical applications in a customer-focused IT environment

Experience taking the lead and owning applications in your department

Strong skills in application support, troubleshooting and optimisation

Experience with data and understand how it impacts on applications and business processes

Ability to analyse business needs and translate them into technical solutions and reporting outputs

Experience working with system integrations (SFTP, APIs) or a willingness to develop in this area

Ability to balance project work with day-to-day support

Strong communication skills, with the ability to explain technical concepts to non-technical users

Desirable (but not essential):

Experience with housing or finance systems (e.g. MRI Housing One, Open Accounts, MRI Repairs)

About you

You’ll succeed in this role if you enjoy solving technical problems and continuously improving systems. You take ownership of your work and act as a subject matter expert, confidently leading on solutions and decisions. You’re skilled at building strong, collaborative relationships with colleagues and external suppliers, and you are committed to promoting equality, diversity and inclusion, aligning with our CLEAR values.

Why join us?

Flexible hybrid working to support your work-life balance – Monday to Friday, working from home and our head office based in Clifton.

Opportunity to work across a diverse and evolving technology landscape

A role where you can lead, influence and improve systems

Be part of a supportive and collaborative Technology Services team

If you’re looking for an opportunity where you can make a real impact, develop your technical expertise and take ownership of critical systems, this could be the role for you.

Join us and be part of a team that values collaboration, innovation and continuous improvement.

Apply today and help shape the future of our technology services.

Our commitment to inclusion

As an Equal Opportunities and Disability Confident Employer, NCHA welcomes applications from all suitably qualified candidates. We actively encourage applications from individuals from underrepresented groups, including Black, Asian and minority ethnic communities, disabled candidates, and members of the LGBT+ community.

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[Fulltime] Implementation Consultant Associate at IRIS Recruitment

Sun, 21 Jun 2026 17:00:02 +0100

Looking to kick-start your career in tech, projects, and customer-facing roles? This is a brilliant opportunity for a graduate or early-career professional to gain hands-on experience delivering real projects, working directly with customers, and building in-demand skills in software, data, and project management.

You don’t need prior experience in software implementation—we’ll teach you everything. What matters is your organisation, curiosity, and willingness to learn.

What you’ll be doing

As an Implementation Associate, you’ll support the onboarding of new customers onto our payroll software, helping them get up and running successfully.

Supporting end-to-end implementation projects from initial setup through to delivery
Working closely with customers to understand their requirements and guide them through the process
Assisting with project planning, tracking progress, and meeting deadlines
Setting up systems, transferring client data, and ensuring everything is accurate
Testing solutions and validating data to make sure it matches client requirements
Joining customer calls, including scoping sessions, training, and software demos
Creating clear documentation and supporting handovers to operational teams
Learning and applying payroll processes and legislation (full training provided)

What you’ll gain

This role is designed to give you real career-building experience from day one:

Practical project management experience (using tools like Asana)
Exposure to customer-facing work and stakeholder communication
Hands-on experience with data handling, systems, and software
A strong foundation in SaaS and implementation projects
Training in payroll, legislation, and system setup

What we’re looking for

A recent graduate or someone early in their career
Strong organisational skills and the ability to prioritise and manage multiple tasks
Confident communicator, with a willingness to speak to customers
A keen eye for detail, especially when working with data
Interest in technology, systems, or how software works behind the scenes
A proactive mindset and eagerness to learn new skills

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[Fulltime] Process and Procedures Manager at Pension Protection Fund (PPF)

Sun, 21 Jun 2026 16:00:02 +0100

Process and Procedures Manager

Location: Croydon office location with hybrid working

Salary: £63,000 to £69,000 per annum plus Civil Service Pension

Contract Type: Permanent

Position type: Full Time

At the Pension Protection Fund (PPF), we provide security in retirement for our members and millions of people throughout the UK who belong to defined benefit (DB) pension schemes. Through the PPF and Financial Assistance Scheme (FAS), we compensate members for their pensions after the employer funding their pension becomes insolvent. In total, we look after over 400,000 members across the PPF and FAS. With over £30 billion in assets under management, our investments support long-term economic growth across the UK.

Our award-winning team of around 450 professionals has earned the IPE UK Pension Fund of the Year title three times in seven years. We work closely with government and industry partners to improve outcomes for scheme members, employers, and the broader pension system—playing a vital role in strengthening retirement security nationwide.

We are looking for a Process and Procedures Manager to lead the team responsible for the configuration, maintenance and continuous improvement of our pensions administration system, UPM by Civica, alongside the operational processes and procedures that support it. The role is central to ensuring the system is reliable, well controlled and developed in a way that supports efficient delivery and positive outcomes for our members.

In this role, you will oversee the team’s day-to-day workload, balancing operational issues, service requests, system and process changes, and continuous improvement activity, while also building the capability and performance of a team of technical specialists.

Working closely with stakeholders across the organisation and externally, you will ensure that work is prioritised effectively, risks and dependencies are proactively managed, and change is delivered in a controlled and structured way that maintains service stability, compliance and ongoing improvement.

You will bring demonstrable experience from a pensions administration, customer services or financial services environment, with a strong knowledge of pensions administration systems and how they are configured to support operational delivery. Experience of working with, configuring or overseeing changes to UPM by Civica, or a comparable administration platform, would be particularly valuable.

You will also have a strong track record of identifying and delivering service improvements, efficiencies and small-scale change initiatives. Experience of managing and developing a team is essential, including performance management, coaching and building capability, alongside the ability to assess, prioritise and balance operational demand with change activity to deliver the best outcomes.

Strong stakeholder management skills are key, with the ability to influence, collaborate with and constructively challenge others, adapting your communication style to suit different audiences, including senior stakeholders. You will have sufficient technical understanding to lead and support specialists working across systems, analysis and process enhancement, enabling you to oversee delivery, provide effective challenge and identify development needs within the team. A resilient and pragmatic approach is essential, with sound judgement and the ability to maintain accuracy and momentum in a fast-paced environment, supported by excellent communication and presentation skills.

Sound like you? Apply now.

In return for your skills, experience and commitment we’ll give you a challenging role within a business where you’ll get the support you need to develop your career.

We’ll also give you lots of opportunities for personal development and skills training.

Our Croydon office is just across the road from East Croydon station, which is around 15 minutes from Victoria or London Bridge, 10 minutes from Clapham Junction or half an hour from St Pancras.

We are proud to be a Disability Confident Leader and actively encourage applications from people with disabilities. We are committed to ensuring our recruitment process is inclusive and accessible. If you require any reasonable adjustments during the recruitment process, please let us know. We are happy to discuss your needs and ensure you have the support required.

We embrace diverse talent welcoming people with different beliefs, backgrounds and ways of working. Whatever your background, and however you identify, you’ll be welcome here.

No agencies please

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[Fulltime] Senior Statistical Analyst at Royal College of Physicians

Sun, 21 Jun 2026 15:00:01 +0100

Senior Statistical Analyst

London

£38,429

Contract – Maternity cover, 12 months fixed term

Working hours – Full time (35 hours per week). Standard working hours between 9am – 5pm.

Working arrangements – London, hybrid homeworking (minimum 6 days a month in office).

We are seeking to recruit a confident and enthusiastic Senior Statistical Analyst with proven ability to work comfortably on their own and as part of a team. They will work on statistical analysis projects, having expertise in improving data quality, data analysis, data reporting, and communicating statistics and trends to a lay audience. The person will be responsible for supporting the statistical analysis of project work, basic research of examinations trends, reporting, and data management across Federation.

The successful candidate will be educated to degree level in a mathematics, statistics, or other numerical related subject. They will also have advanced IT skills, experience with programming and statistical analysis, experience in managing projects, and be able to present technical and statistical information in a clear and easy-to-understand manner to a variety of stakeholders.

Closing date: 29 June 2026

Interviewing date: TBC

The RCP positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity.

The RCP is all about our people – our members, staff, volunteers and leaders. We educate, influence and collaborate to improve health and healthcare for everyone and know we can only do this by being inclusive, encouraging and celebrating diverse perspectives. Welcoming into our community people who represent the 21st-century medical workforce and the diverse population of patients we serve is a priority for us.

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[Fulltime] Data Engineer at Saffron Housing Trust

Sun, 21 Jun 2026 13:00:02 +0100

Data Engineer

Location: Long Stratton, Norwich, Norfolk (Hybrid)

Salary: £63,000 per annum

Hybrid: 4 days working from home & 1 day working from office per week.

Saffron is looking for a talented Data Engineer to help drive the next stage of our data transformation. This role is all about building and optimising our Azure-based data platform, developing high‑performing pipelines in Azure Data Factory, and supporting our move toward Microsoft Fabric. You will work closely with BI Analysts and teams across the business to deliver reliable, high‑quality data that powers smarter decisions and sharper insights. It is a chance to shape a modern, scalable data environment and make a real impact on how we use data across the organisation.

Key Responsibilities:

Design, build, and maintain a scalable Azure-based data warehouse that meets the current and future requirements of the Data & Analytics team.
Lead the introduction, adoption, and optimisation of Microsoft Fabric (e.g., Lakehouse, Warehouse, Data Engineering, Pipelines).
Apply CI/CD practices (e.g., Azure DevOps) for version control, deployment automation, and environment management.
Implement data quality checks, pipeline observability, alerting, and automated monitoring to ensure consistent platform reliability.
Work collaboratively with data owners and the wider data team to ensure data definitions, lineage, and ownership are clearly established.
Work collaboratively with data owners and the wider data team to ensure data definitions, lineage, and ownership are clearly established.
Provide technical guidance and coaching to the wider data team members on data engineering best practices.

For a full list of responsibilities please see the attached Role Profile

Our Ideal Candidate Will Have:

Education and Qualifications:

Degree in Computer Science, Data Engineering, Mathematics, or a related discipline, or equivalent experience (E)
Microsoft certifications in SQL, Fabric, including Power BI, or other Azure Data Services (D)

Experience:

Advanced SQL skills, including optimisation of complex queries (E).
Experience building data pipelines and ETL/ELT workflows using tools such as:
Azure Data Factory, Databricks, Airflow, Luigi, or similar (E)
Strong understanding of data modelling (E)
Programming skills in Python and/or Scala for data processing (D).
Experience with machine learning pipelines or MLOps frameworks (D).

Personal Attributes:

Confident communicator able to engage both technical and non-technical audiences.
Proactive, innovative, and committed to continuous improvement.
Collaborative, with mentoring and leadership capabilities.
Customer-focused, with a commitment to improving services through data.
Experience working in a busy, fast-paced workload, and managing multiple projects to meet deadlines.

Closing date: 28th June 2026

Shortlist date: 29thJune 2026

Interview date: TBC

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[Fulltime] IT Service Desk Analyst at Greatwell Homes

Sun, 21 Jun 2026 13:00:02 +0100

IT Service Desk Analyst

Wellingborough, Hybrid Working with occasional site visits

£36,178

We own and manage around 5000 homes with a £23 million turnover, and our mission is to “partner with customers and communities to shape places people are proud to call home.” We pride ourselves on being a forward-thinking progressive housing association reflective of what is an ever-changing sector. With housing being high on the public’s agenda, Greatwell Homes continues to grow.

We’re looking for an experienced IT Service Desk Analyst to join our team. Does that sound like you? If so, keep reading about this exciting opportunity.

We are not a traditional Service Desk but a hands-on 1st/2nd line desk which covers everything from general password resets to setup / administration of hardware, software and user accounts.

This role is primarily home-based, with a requirement to attend the office regularly to support service delivery. This will include supporting new starter inductions, undertaking a weekly floor-walking support day, and attending the office as required to meet operational and workload demands.

Your main responsibilities will include:

Manage incidents, service requests and enquiries through the Service Desk system, ensuring tickets are updated, prioritised and resolved in line with agreed service levels.
Respond to and log incidents, service requests and enquiries, providing first and second line support for staff across the organisation's ICT systems and services.
Investigate anomalies with the key applications and work with suppliers to identify and resolve issues.
Experience of working with Microsoft Entra ID & M365 Admin Centre for the administration of user accounts, groups, MFA etc.
Provide support for Microsoft 365, SharePoint, Teams, Citrix, cloud-based business applications, Android & iOS mobile devices and endpoint management solutions.
Ensure that all starters are created with the correct security access to the network and applications. Deactivate leavers and manage their data before deleting access completely.
Provide advice and user training on the system process operation as required, including IT induction training for all new starters.
Collate and maintain system documentation such as asset registers, license registers, network diagrams, applications or documentation created by other members of the IT Services team.
Build, deploy and maintain laptops and mobile devices, ensuring devices remain secure, patched and compliant with organisational standards.

What we are looking for

Our successful candidate will have the following skills and experience:

Strong customer focus with a friendly and helpful attitude and ability to work well with others.
Ability to share IT knowledge and up skill/train staff in the use of IT systems and applications.
Excellent communication skills with the ability to provide support through phone, email, Microsoft Teams and remote support tools.Experience of working in a 1st/2nd Line IT support / Service Desk role.
Experience of supporting Microsoft 365 applications including Outlook, Teams and SharePoint.
Experience of Windows 11 administration and troubleshooting.
Experience of using an IT Service Management (ITSM) or ticketing system.
Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve technical issues independently.
Resilient and able to work to tight deadlines, with competing priorities in a pressured environment.
As this role is remote, you must have a reliable internet connection and live within a commutable distance to the office as you may need to be on site at short notice.

If you have the experience and passion to help us achieve our goals and are highly proactive with a positive attitude, you might be just the person we are looking for.

In return you will benefit from 25 days annual leave, health cash plan (following probation), the ability to work flexibly and the option of a Social Housing Pension Scheme.

Please note that we reserve the right to close this advert early for the right candidate.

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