MyDiversity Jobs

[Fulltime] Customer Renewals Associate at IRIS Recruitment

Wed, 13 May 2026 18:00:05 +0100

Early Careers — Sales & Renewals Associate (Entry-Level) ¦ IRIS Software

No experience needed. If you’re outgoing, curious, and love talking to people, we’ll teach you the rest.

Why join?

Talk to customers, solve problems, and make an impact fast
Clear progression into Sales (AE) or Customer Success/Renewals
Coaching, playbooks, and live practice — learn by doing
Friendly, high-energy team that celebrates wins

What you’ll do

Shared foundations

Start conversations via phone/email/LinkedIn
Keep tidy notes & next steps in CRM (we’ll train you)
Hit simple weekly goals (conversations, meetings booked, renewals progressed)

Choose your path (we’ll guide you):

Sales Development (SDR)
- Find & qualify prospects, book meetings for Account Executives
- Personalise outreach and follow a proven cadence
- Learn discovery questions that uncover real pains
Customer Renewals
- Reach out ahead of renewal dates, confirm details & timelines
- Prepare simple quotes and track status in the CRM
- Escalate questions, spot easy upsell cues, and keep customers happy

You’ll thrive if you are…

People-first, positive, and resilient (you bounce back quickly)
Clear communicator who likes structure and checklists
Coachable — you like feedback and use it
Organised — you own your day and your results

Training you’ll get

Product & industry basics (plain English, no jargon)
Outreach & renewals playbooks (calls, emails, talk tracks)
Tools: CRM (e.g., Salesforce), email/Excel, and scheduling tools

Perks

Competitive base + bonus/commission
Progression pathways and regular coaching
Supportive culture, team socials, and recognition for effort & impact

Apply

[Fulltime] Director, Professional Services (Education) at IRIS Recruitment

Wed, 13 May 2026 18:00:05 +0100

About the Role

We’re looking for a strategic and hands on Director of Professional Services to build and scale a world-class implementation and onboarding organisation.

This is a high-impact leadership role where you’ll own the full customer journey from contract signature through to go live, ensuring customers realise value quickly and effectively. You’ll lead a growing team, own the Professional Services P&L, and drive the transformation of our delivery model through AI, automation, and scalable frameworks.

What You’ll Do

Lead and grow a high performing team of implementation managers and consultants
Own and manage the Professional Services P&L, including revenue, utilisation, and margins
Deliver complex, enterprise-scale implementations on time and to a high standard
Build strong relationships with senior customer stakeholders, acting as a trusted advisor
Partner with Sales, Product, and Customer Success to deliver a seamless customer experience
Design and implement scalable onboarding methodologies and delivery frameworks
Drive innovation through AI, automation, and digital-first delivery approaches
Lead the global scaling of Professional Services, including operating models and tooling

What We’re Looking For

8+ years’ experience in Professional Services, implementation, or consulting within SaaS or technology
3+ years’ leadership experience managing teams in high-growth environments
Proven experience owning or influencing a Professional Services P&L
Strong track record delivering complex SaaS implementations
Exceptional stakeholder management and executive presence
Experience driving transformation, including automation or technology adoption
Analytical mindset with a data-driven approach to performance and decision-making

Nice to Have

Experience in Education or EdTech
Background in management consulting or enterprise software delivery
Project management certifications (PMP, PRINCE2, or similar)

Why Join Us?

Opportunity to build and scale a global function from the ground up
High growth environment with real impact and ownership
Work at the forefront of AI driven transformation in Professional Services
Collaborative, ambitious, and forward-thinking culture

Please note:

We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.

Apply

[Fulltime] Security and Governance Analyst at Two Saints

Wed, 13 May 2026 13:00:06 +0100

Security and Governance Analyst

£26,021 - £28,912 per annum

Fareham

Permanent, Full Time

JOB PURPOSE

The Security and Governance Analyst role provides very important support to the IT team and the wider organisation. They would work closely with the IT Manager and our security partners to ensure the security and integrity of Two Saints information systems and infrastructure. Responsible for collaborating on policies, procedures, and administering controls to protect sensitive data from cyber threats and ensure compliance with regulatory requirements, reporting performance back to the IT Manager, Performance and Executive teams.

MAIN RESPONSIBILITIES

In conjunction with the IT Manager, build a constructive relationship with Two Saints’ principal IT suppliers to ensure that the contracted standards of service and support are met
Work together with these suppliers to ensure that Two Saints’ ICT Security policies are applied and followed correctly
Regularly review the security preparedness of our supply chain
Work with the Learning and Development Manager and the HR team to establish a minimum standard of cyber awareness skills for Two Saints’ staff – assess the quality of both internal and external trainers with the delivery of training and awareness through learning platforms and internal communication
In conjunction with Systems & Applications Support and Network Support colleagues, maintain accurate records of software licences, equipment types and locations etc.
Ensure the organisation maintains a good level of IT security by evaluating risks and solutions. Continue to implement and develop solutions in line with ongoing threats
Assist in ensuring the organisation remains GDPR compliant and provide support for subject access requests and destruction of data in line with data governance
Support the IT Manager to review and maintain data governance policies and Data Loss Prevention (DLP) using Microsoft compliance tools
Oversee daily security checks and carryout any follow up action required
Reporting to the IT Manager, maintain security standards by ensuring operating system patches and hardware/firmware updates are applied across the network
Ensure all documents, processes and procedures for the ICT team are kept updated
Create and develop required reports for the organisation, including producing monthly and quarterly reports for the senior management teams. Responsible for using the organisations preferred reporting tools to produce meaningful reports
Working with the IT Manager, support and implement risk management processes to identify and mitigate IT risks.
Regular auditing and monitoring of IT systems to ensure data integrity, security, and compliance.
Support the IT Manager to ensure that IT projects and operations comply with internal and external policies, regulations, and standards.
Work with the IT Manager to design and implement frameworks and procedures to ensure IT security and governance aligns with organisational objectives.
Staying informed about the latest IT trends and advancements to inform cyber strategies and policies.
This role has business continuity responsibilities

ROLE REQUIREMENTS

This role may require a standard disclosure and barring service check.
This role will require a full drivers’ licence and access to a vehicle
This role will require you to work flexibly across several sites

EXPERIENCE AND QUALIFICATIONS

ESSENTIAL CRITERIA

Achieving Cyber Essentials / CE+
Working with Security Frameworks
Awareness of Operational Risk Management Processes
Experience of Project Working
CompTIA Security+, Certified Information Security Manager or equivalent
Experience working with data protection and compliance

DESIRABLE CRITERIA

3rd Party Management, particularly with MSP’s and CSOC’s
Designing Cyber Security Awareness Programmes for internal staff awareness

KNOWLEDGE AND SKILLS

ESSENTIAL CRITERIA

GDPR Compliance
Hardware firmware and Microsoft patching requirements
Asset Management
Management Reporting
Microsoft Defender
PCI-DSS

DESIRABLE CRITERIA (experience of)

NHS DSP Toolkit
NIS2
ISO27001
Microsoft Sentinel (or other SIEM solution)
Microsoft Purview
Strategy creation

We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible.

Two Saints is committed to safeguarding and safer recruitment. We carry out pre--employment checks such as DBS checks, Overseas police checks (where appropriate), reference checks, and CV gap querying for all new staff members.

About Us

We offer support to people who are homeless, vulnerable or at risk of becoming homeless and need help rebuilding their lives for a brighter future. Our services include safe, flexible and reliable client led housing and support with a focus on reducing homelessness, improving health and wellbeing and building on individual’s skills and resilience to break the cycle of homelessness, poverty and exclusion.

We work in partnership with multiple agencies and authorities to deliver support and accommodation needs across Berkshire, Hampshire, Isle of Wight and Dorset.

We are dedicated to safeguarding all young people and adults with our services. We follow safer recruitment practices for all our vacancies to assure that all successful candidates are suitable to work with our clients.

We’re committed to creating an inclusive and diverse workforce that embodies our values and promotes a tolerant and respectful environment where everyone can feel empowered to succeed.

We welcome and encourage applications from people of all backgrounds and will support with any reasonable adjustments needed during the recruitment process.

Apply

[Fulltime] Systems Support Technician at Two Saints

Wed, 13 May 2026 15:47:17 +0100

Systems Support Technician

£26,551 - £26,647

Fareham

Permanent, Full Time

Monday - Thursday 9:00am - 5:00pm Friday - 9:00am - 4:30pm

This role will require a full drivers’ licence and access to a vehicle.

This role will require you to work flexibly across several sites.

JOB PURPOSE

The IT systems support technician plays a pivotal role in maintaining and supporting our IT systems and SaaS applications. The primary responsibilities include ensuring that the technology operates smoothly and efficiently, access controls are maintained, helping users with second-line technical issues, and contributing to the overall performance of IT systems.

MAIN RESPONSIBILITIES

Understand and comply with industry standard security practices such as Cyber Essentials Plus.
Liaise with third party organisations such as application providers, ensuring issues are logged correctly and are resolved within set SLA’s
Assist the IT team in testing any new applications, projects or systems
Apply experience and knowledge to enable complex incident resolution and promptly escalate and re-direct unresolved incidents, whilst ensuring that IT users are fully updated on the status
Provide user support for hardware devices such as desktops, laptops, phones and printers etc.
Provide additional basic support for our core applications like housing management, finance, HR and training
Assist in ensuring that equipment is updated to the latest critical and security patch levels
Ensure key technical documentation is kept up to date, particularly those related to specific IT processes and procedures, such as admin guides
Develop and continuously improve own skills and knowledge
Produce device or user metric reports to the IT team leader or IT manager as required
Provide IT induction to new staff (including use of equipment and access of applications)
Liaise with third party managed service providers, network services and security partners to resolve staff security, hardware, or connectivity issues
Maintain and respond to access requests for data shares and applications in a timely manner including the removal of leavers etc.
Support and respond to requests for new and additional devices
Ensure our device management systems are accurate and up to date
Administration of all systems and applications used by Two Saints
Assist in ensuring that our ICT policies are followed, and carry out general user access control, permission changes etc
Oversee daily tasks in the IT inbox, such as security alerts, updates and staff changes and carry out any follow up actions required
Assist with the setting up and decommissioning of services.

ESSENTIAL CRITERIA

At least two years’ experience or equivalent qualification in a related support role
Proven technical ICT skills (Microsoft Entra, Intune, Exchange Online & Teams administration)
Ability to work to deadlines
Flexible and approachable attitude
GCSE or equivalent level qualifications preferable
Excellent communication skills – written and oral
Experience of performing routine maintenance on IT systems to ensure optimal performance and security.
Full / clean driving license and own transport essential
To understand and demonstrate our values at all times

DESIRABLE CRITERIA

Experience of proactive problem resolution.
Comfortable with visiting staff groups on site and providing support clinics to fix issues, provide training or guidance on how to resolve common problems
Experience of logging and tracking incidents and requests, prioritizing them based on urgency, and ensuring timely resolution.
Able to work closely with other IT teams, such as network administrators and infrastructure managers, to ensure seamless operation and support of the IT environment.

We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible.

Two Saints is committed to safeguarding and safer recruitment, using pre-employment checks such as Enhanced DBS, Overseas Police Checks (where appropriate), Reference

Checks and CV gap querying upon appointment to the role.

ABOUT US

We work in partnership with multiple agencies and authorities to deliver support and accommodation needs across Berkshire, Hampshire, Isle of Wight and Dorset.

We’re committed to creating an inclusive and diverse workforce that embodies our values and promotes a tolerant and respectful environment where everyone can feel empowered to succeed.

We welcome and encourage applications from people of all backgrounds and will support with any reasonable adjustments needed during the recruitment process.

Apply

[Fulltime] Data Scientist at Advertising Standards Authority

Tue, 12 May 2026 13:00:05 +0100

Data Scientist

Salary £45k - £60k (pro rata if less than 35hrs per week)

London (Hybrid working), with London office presence needed 40% of you working week

28-35hrs per week- open to discuss flexible working of these hours

The ASA is the UK’s regulator of advertising across all media, including online. Our work includes taking proactive action against misleading, harmful, offensive or otherwise irresponsible ads and acting on complaints. In short, we make sure ads are legal, decent, honest and truthful.

In this role you will join our Data Science team and work on our world-leading Active Ad Monitoring system, which uses AI to proactively monitor online advertising. In 2025 the system captured and processed 60 million ads across social media, search and programmatic display. The ASA uses this intelligence to help regulate ads across high-priority topics like injectable weight-loss medications, green claims companies make to consumers, disclosure of influencer marketing and many more.

You will be analysing the large volumes of ads the Active Ad Monitoring system captures, providing intelligence that helps teams across the ASA tackle real-world issues in online advertising. You will work primarily in Python, making extensive use of AI models to extract meaning from text, images and videos, and turning unstructured data into actionable intelligence. You will also have a role in helping understand how AI can help accelerate processes across the ASA.

Our team mission is to protect UK consumers from adverts that are misleading, cause harm and target those within our society that are the most vulnerable. Working as part of our small agile team you will have the opportunity to own your work end-to-end, seeing directly how the work you do helps protect UK consumers.

About you

You will have a genuine enthusiasm for using Data Science and AI to improve ad regulation in the UK
You will have either previously been a Data Scientist, or have similar professional experience, for example in data-intensive academic research or as an analyst with Python experience
You will have the ability to write high-quality Python code to manipulate complex datasets
You will be able to communicate clearly with non-technical coworkers, understanding the challenges they face regulating online advertising, and coming up with ways to use the technical tools at your disposal to help solve them
You will have experience with Large Language Models (LLMs) either professionally or through personal exploration
You’ll be impact focused- understanding the problems the ASA faces and prioritising technical solutions that will deliver real impact.
You will need to be curious and ambitious, creatively solving problems that may arise whilst always having an eye on system/process improvements.

We are committed to building a workforce that reflects the full diversity of the UK population. We believe that varied perspectives and experiences strengthen our organisation and help us deliver our work more effectively.

We welcome applications from people of all backgrounds and identities, and we actively encourage candidates from minority or underrepresented groups to apply. Women are currently under‑represented within data science roles, and within our Data Science team. In line with our commitment to equality, diversity and inclusion, we particularly encourage applications from women and others who are under‑represented in this area. Our recruitment process ensures applications are absent of names or any identifiable information which supports our aim of finding the best person for the role based on their skills and experience only.

How to apply: If you’re interested in applying for this role, please review the job description below and complete our online application process which includes answering some questions regarding your motivation for applying for this role and your skills and experience. Should you require any adjustments to our application process please contact hr@asa.org.uk

Closing date: 17th May 2026. Please note we will be reviewing applications as they come in and we reserve the right to close the advert early if we receive a significantly high number of applicants.

First Interview dates: 20th, 21st and 22nd May

Second interview date: W/C 1st June 2026

Apply

[Fulltime] Customer Services Analyst - 2nd Line at IRIS Recruitment

Tue, 12 May 2026 15:04:42 +0100

We’re looking for a Customer Service Analyst – 2nd Line to join our Every HR team, supporting customers using our cloud‑based HR and Payroll software, primarily within the education sector.

This role is ideal for someone with solid HR or payroll systems experience who enjoys problem solving, supporting customers with complex queries, and working closely with technical and product teams in a SaaS environment.

About the role

As a 2nd Line Analyst, you’ll be responsible for resolving advanced customer queries related to HR and payroll functionality, payroll calculations, statutory requirements, and system behaviour. You’ll act as a subject‑matter expert within the support team and help drive continuous improvement in how we support our customers.

Key responsibilities

Deliver advanced HR and payroll support via phone, email, and live chat
Resolve complex payroll queries including calculations, statutory deductions, and corrections
Investigate system or data issues and escalate where required with clear diagnostics
Accurately log and manage cases using Zoho
Collaborate with Product and Engineering to share customer feedback and recurring issues
Support the development of customer guidance, FAQs, and internal knowledge

What we’re looking for

Experience in a 2nd line customer support role, ideally within a SaaS or software environment
Strong understanding of HR and/or payroll processes
Knowledge of UK payroll legislation and statutory requirements
Experience supporting education, public sector, or multi‑client payrolls is desirable
Confident communicator with strong problem‑solving skills
Comfortable managing multiple cases and priorities

Why join us?

Work with purpose driven products used by schools across the UK
Develop deeper expertise in HR and payroll SaaS
Collaborative culture with strong links across Product, Engineering, and Customer teams

Please note:

We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.

Apply

[Fulltime] 3rd Line Customer Support Analyst at IRIS Recruitment

Tue, 12 May 2026 14:55:04 +0100

IRIS is looking for an experienced 3rd Line Customer Support Analyst to join our Financials customer support team and help our customers resolve complex technical challenges.

You’ll play a key role in handling escalated issues, performing in depth technical investigations and working closely with our Product and Development teams to deliver the right outcomes.

What you’ll be doing

Handling complex, technical customer support queries
Acting as an escalation point for 2nd Line Support
Writing and executing advanced SQL scripts
Collaborating with internal teams to resolve product issues
Supporting UAT and contributing to product improvements
Ensuring a consistently high standard of customer experience

What you’ll bring

Strong experience in software or IT customer support
Advanced SQL knowledge and hands‑on investigation experience
Excellent communication and problem‑solving skills
A collaborative mindset and strong customer focus
Financials or accountancy system experience (advantageous)

If you enjoy solving complex problems and making a real impact for customers, this role is for you.

Please note:

We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.

Apply

[Fulltime] 2nd Line Customer Support Analyst at IRIS Recruitment

Tue, 12 May 2026 14:48:56 +0100

We’re looking for a 2nd Line Customer Support Analyst to join our IRIS Financials Customer Support team and help deliver outstanding service to our customers.

You’ll provide expert support for more complex customer queries, working closely with 1st and 3rd Line teams to ensure issues are resolved efficiently and professionally.

What you’ll be doing

Investigating and resolving escalated customer queries
Supporting customers across IRIS Financials products
Working with internal teams to resolve technical issues
Contributing to continuous improvement and knowledge sharing
Supporting UAT and product enhancements

What you’ll bring

Experience in a customer-facing or technical support role
Strong problem-solving and communication skills
Confidence working with software systems
SQL or financial system exposure (desirable but not essential)
A passion for delivering great customer experiences

If you’re looking to develop your career within a fast paced SaaS environment, this is a fantastic opportunity.

Please note:

We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.

Apply