MyDiversity Jobs

[Fulltime] Director, Professional Services (Education) at IRIS Recruitment

Wed, 03 Jun 2026 21:00:03 +0100

About the Role

We’re looking for a strategic and hands on Director of Professional Services to build and scale a world-class implementation and onboarding organisation.

This is a high-impact leadership role where you’ll own the full customer journey from contract signature through to go live, ensuring customers realise value quickly and effectively. You’ll lead a growing team, own the Professional Services P&L, and drive the transformation of our delivery model through AI, automation, and scalable frameworks.

What You’ll Do

Lead and grow a high performing team of implementation managers and consultants
Own and manage the Professional Services P&L, including revenue, utilisation, and margins
Deliver complex, enterprise-scale implementations on time and to a high standard
Build strong relationships with senior customer stakeholders, acting as a trusted advisor
Partner with Sales, Product, and Customer Success to deliver a seamless customer experience
Design and implement scalable onboarding methodologies and delivery frameworks
Drive innovation through AI, automation, and digital-first delivery approaches
Lead the global scaling of Professional Services, including operating models and tooling

What We’re Looking For

8+ years’ experience in Professional Services, implementation, or consulting within SaaS or technology
3+ years’ leadership experience managing teams in high-growth environments
Proven experience owning or influencing a Professional Services P&L
Strong track record delivering complex SaaS implementations
Exceptional stakeholder management and executive presence
Experience driving transformation, including automation or technology adoption
Analytical mindset with a data-driven approach to performance and decision-making

Nice to Have

Experience in Education or EdTech
Background in management consulting or enterprise software delivery
Project management certifications (PMP, PRINCE2, or similar)

Why Join Us?

Opportunity to build and scale a global function from the ground up
High growth environment with real impact and ownership
Work at the forefront of AI driven transformation in Professional Services
Collaborative, ambitious, and forward-thinking culture

Please note:

We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.

Apply

[Fulltime] Data and Monitoring Officer at Birmingham Mind

Wed, 03 Jun 2026 15:00:02 +0100

Data and Monitoring Officer

£26,229 per annum

Birmingham Mind Offices, Albert House, Birmingham (Hybrid)

Full-Time

Permanent

Hours:37.5 Hours per week

We have an opportunity for a data driven individual to help ensure that we have systems, processes, and measurement tools to monitor and evaluate the impact of our mental health services. Birmingham Mind are the city’s leading independent mental health charity and every day we use data to inform the decisions we take, ensuring we provide excellent care and support for people where and when they need it.

With strong Excel skills you will demonstrate a passion for analysing complex data and compiling reports for both internal and external stakeholders. You’ll act as a System Administrator for our CRM system and assist with the continual improvement of the organisation's database.

Key Responsibilities:

· Assisting the Performance & Evaluation Manager to build questionnaires and data collection tools within the organisation’s database, to ensure that the organisation can effectively monitor and evaluate the outcomes and value of its many different services.

· Support the development and delivery of training and awareness programmes throughout the organisation on data and our systems.

· Lead data cleaning and processing for monthly data submissions to the NHS Mental Health Services Data Set (MHSDS) and other regular reporting.

· Export and analyse data from our CRM database (VIEWS), regularly producing data visualisations and reports, working closely with service managers and partner organisations often within tight time scales.

About You:

To be successful, you will be highly numerate and confident working with quantitative data and will have experience of using monitoring and evaluation tools. Strong Excel skills are a must with the ability to convey data insights and training across the organisation.

You’ll be meticulous in your approach and able to work to tight deadlines. We’re looking for an individual that holds a relevant qualification or experience that includes research, evaluation or handling of data.

If you have any questions about the role or would like to have a conversation about the process, then please email JoshWright@birminghammind.org.

Apply now to help us deliver “Better Mental Health for All” in Birmingham.

Benefits include an attractive defined contribution pension scheme, PayCare which offers employees affordable cover for a range of healthcare treatments, an Employee Assistance Programme which includes free counselling and a comprehensive training programme.

Candidates must have the right to work in the UK for a minimum of 12 months. We are not a registered sponsor and therefore are unable to offer visa sponsorship for this position.

We are very proud of our diverse workforce and actively encourage applications from people that come from minority communities.

Our people are key to the success of the organisation, and we are recognised as both a Mindful Employer as well as achieving Gold standard success in Investors in People. We welcome applications from people who have experienced mental health difficulties.

The closing date for applications is Monday 8th June 2026

Interviews are expected to take place week commencing Monday 22nd June 2026

Apply

[Fulltime] Customer Services Analyst - 2nd Line at IRIS Recruitment

Tue, 02 Jun 2026 19:00:02 +0100

We’re looking for a Customer Service Analyst – 2nd Line to join our Every HR team, supporting customers using our cloud‑based HR and Payroll software, primarily within the education sector.

This role is ideal for someone with solid HR or payroll systems experience who enjoys problem solving, supporting customers with complex queries, and working closely with technical and product teams in a SaaS environment.

About the role

As a 2nd Line Analyst, you’ll be responsible for resolving advanced customer queries related to HR and payroll functionality, payroll calculations, statutory requirements, and system behaviour. You’ll act as a subject‑matter expert within the support team and help drive continuous improvement in how we support our customers.

Key responsibilities

Deliver advanced HR and payroll support via phone, email, and live chat
Resolve complex payroll queries including calculations, statutory deductions, and corrections
Investigate system or data issues and escalate where required with clear diagnostics
Accurately log and manage cases using Zoho
Collaborate with Product and Engineering to share customer feedback and recurring issues
Support the development of customer guidance, FAQs, and internal knowledge

What we’re looking for

Experience in a 2nd line customer support role, ideally within a SaaS or software environment
Strong understanding of HR and/or payroll processes
Knowledge of UK payroll legislation and statutory requirements
Experience supporting education, public sector, or multi‑client payrolls is desirable
Confident communicator with strong problem‑solving skills
Comfortable managing multiple cases and priorities

Why join us?

Work with purpose driven products used by schools across the UK
Develop deeper expertise in HR and payroll SaaS
Collaborative culture with strong links across Product, Engineering, and Customer teams

Please note:

We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.

Apply

[Fulltime] 3rd Line Customer Support Analyst at IRIS Recruitment

Tue, 02 Jun 2026 19:00:02 +0100

IRIS is looking for an experienced 3rd Line Customer Support Analyst to join our Financials customer support team and help our customers resolve complex technical challenges.

You’ll play a key role in handling escalated issues, performing in depth technical investigations and working closely with our Product and Development teams to deliver the right outcomes.

What you’ll be doing

Handling complex, technical customer support queries
Acting as an escalation point for 2nd Line Support
Writing and executing advanced SQL scripts
Collaborating with internal teams to resolve product issues
Supporting UAT and contributing to product improvements
Ensuring a consistently high standard of customer experience

What you’ll bring

Strong experience in software or IT customer support
Advanced SQL knowledge and hands‑on investigation experience
Excellent communication and problem‑solving skills
A collaborative mindset and strong customer focus
Financials or accountancy system experience (advantageous)

If you enjoy solving complex problems and making a real impact for customers, this role is for you.

Please note:

We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.

Apply

[Fulltime] 2nd Line Customer Support Analyst at IRIS Recruitment

Tue, 02 Jun 2026 19:00:02 +0100

We’re looking for a 2nd Line Customer Support Analyst to join our IRIS Financials Customer Support team and help deliver outstanding service to our customers.

You’ll provide expert support for more complex customer queries, working closely with 1st and 3rd Line teams to ensure issues are resolved efficiently and professionally.

What you’ll be doing

Investigating and resolving escalated customer queries
Supporting customers across IRIS Financials products
Working with internal teams to resolve technical issues
Contributing to continuous improvement and knowledge sharing
Supporting UAT and product enhancements

What you’ll bring

Experience in a customer-facing or technical support role
Strong problem-solving and communication skills
Confidence working with software systems
SQL or financial system exposure (desirable but not essential)
A passion for delivering great customer experiences

If you’re looking to develop your career within a fast paced SaaS environment, this is a fantastic opportunity.

Please note:

We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.

Apply

[Fulltime] Customer Support Team Lead at IRIS Recruitment

Tue, 02 Jun 2026 17:00:02 +0100

Customer Support Team Lead

Competitive + Bonus

Remote, UK

Permanent full time

At IRIS, our customers are at the heart of everything we do. We’re now looking for a Customer Support Team Leader to help lead our IRIS Financials Customer Support team and ensure we continue to deliver outstanding service.

This is a hands on leadership role, combining people management with technical customer support. You’ll lead, motivate and develop a team of analysts while also playing a key role in resolving escalated and complex customer issues.

What you’ll be doing

Leading and supporting a high‑performing customer support team

Managing performance, quality standards and customer satisfaction metrics

Handling escalated queries, complaints and major incidents

Working closely with Product, Development and Customer Success teams

Supporting recruitment, onboarding and ongoing development

Championing best‑in‑class customer experience across IRIS Financials

What you’ll bring

Proven experience in a customer-facing software or IT support environment

People leadership or team lead experience

Strong communication and stakeholder management skills

Ability to balance leadership responsibilities with hands‑on problem solving

A passion for delivering excellent customer experiences

If you’re looking for a role where you can lead from the front and make a real impact, we’d love to hear from you.

Please note:

We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.

Apply

[Fulltime] Customer Success Manager at IRIS Recruitment

Tue, 02 Jun 2026 17:00:02 +0100

Customer Success Manager

Manchester or Slough (Hybrid 2 days a week)

Competitive + Commission

Permanent full time

We are looking for an experienced Customer Success Manager to join IRIS Software Group, supporting our market-leading HCM software portfolio.

As a CSM, you will act as a trusted advisor to our key customers and strategic service partners, helping them maximise value from their IRIS solutions throughout the entire customer lifecycle. You will play a critical role in onboarding, adoption, retention, and growth, ensuring our customers achieve meaningful outcomes and long-term success.

Working within the Customer Success Department, you will collaborate closely with Customer Operations, Sales, Channel teams, and senior leadership to deliver exceptional customer experiences for our most valuable accounts.

Key Responsibilities

Manage a portfolio of VIP customers, overseeing all products and solutions across each customer’s IRIS HCM software portfolio, typically supporting customers with annual spend in excess of £50,000.

Develop strong, trusted-advisor relationships with customers and strategic partners, including senior stakeholders, to understand their goals and guide them towards successful outcomes.

Act as the primary point of contact for customers, strategically managing day-to-day communication, coordinating IRIS resources, and owning issue resolution and escalations.

Oversee the end-to-end customer journey, including onboarding, implementation, Go Live Reviews, adoption, and ongoing optimisation to ensure rapid time to value.

Drive product adoption, customer satisfaction, retention, renewals, expansion, and advocacy by aligning IRIS solutions to customer needs.

Maintain a deep and continually developing understanding of IRIS products, services, and roadmaps, advising customers on the most relevant features and best practices.

Create, maintain, and deliver Customer Success Plans for each customer and partner, using Customer Tracker dashboards and Gainsight to monitor customer health, create Calls to Action, and manage risk.

Deliver Quarterly Business Reviews (QBRs) in collaboration with Account and Channel Managers to review performance, value delivered, and future opportunities.

Review adherence to operational SLAs and ensure appropriate success plans are in place to address any areas of non-compliance.

Act as the voice of the customer, providing structured feedback to internal teams to improve products, services, and the overall customer experience.

Support NPS and customer survey processes, ensuring customers are aware of and engaged with feedback initiatives.

Maintain a strong understanding of customer contracts, subscriptions, and terms and conditions to maximise value for both the customer and IRIS.

Identify upsell and cross-sell opportunities and contribute to lead generation in partnership with Sales and Channel teams.

Deliver Customer Success KPIs, including time to value, retention, lifetime value (LTV), and growth.

Experience & Qualifications

Essential

4+ years’ experience in Customer Success, Account Management, or a similar customer-facing role

Proven ability to manage multiple strategic customers concurrently

Strong project management and organisational skills

Excellent relationship-building capabilities, including at senior stakeholder level

Strong verbal and written communication skills, including presentations

Ability to prioritise effectively in a fast-paced environment

High attention to detail and strong problem-solving skills

Resilience and adaptability when facing challenges

Self-starter who can work independently while contributing to a team

Desirable

Experience with SaaS

Familiarity with customer success platforms such as Gainsight

Strong product knowledge or the ability to learn complex solutions quickly

Why join IRIS Software Group?

Join one of the leaders in UK software at an exciting stage of growth with clear cut progression paths.

Work for a certified Great Place to Work in every country we operate in.

Join an inclusive environment where your ideas and experience can shape processes.

Apply

[Fulltime] Business Intelligence Officer x 2 at Fairhive Homes

Mon, 01 Jun 2026 18:00:02 +0100

Business Intelligence Officer x 2

Aylesbury – Hybrid Working

£41,612 per annum pro rata

Full Time

Fixed Term Contract - 18-month vacancy with the possibility of an extension to 24 months

We’re excited to announce that we’re recruiting for two fantastic Business Intelligence Officers to join our friendly team. If you thrive in a bustling environment, love keeping things organised, and enjoy interacting with people, this role could be the perfect fit for you!

About the role…

As a Business Intelligence Officer, you will support the development and delivery of high‑quality reporting and insight across the organisation. In this role, you’ll work closely with colleagues across the business to ensure our core systems and data are accurate, reliable, and provide meaningful insight to support decision‑making.

You’ll design and develop reports and dashboards (primarily using Power BI), write SQL queries, manage data extracts, and support system configuration changes in line with change control processes. You’ll play a key role in helping the business understand its data, identify trends, and continuously improve how information is used.

About You:

You’ll need strong IT and data skills, excellent communication, and the ability to work collaboratively with both technical and non‑technical stakeholders.

We’re a friendly bunch who value collaboration and creativity, and we believe that a positive, supportive culture is key to our success. If you have previous relevant experience and a genuine passion for helping others, we want to hear from you!

A Basic DBS check is required for this position.

About us…

At Fairhive Homes, we’re driven by a simple yet powerful vision: “Homes for Living, Communities for Life” This isn’t just what we do; it’s what we strive for every day. As a non-profit housing association, we’re dedicated to providing affordable housing to over 20,000 individuals in our community. Our residents are truly at the heart of everything we do.

We are dedicated to supporting our residents and neighbourhoods. Whether we are maintaining our high-quality homes or building new ones, our mission is to foster thriving communities where everyone feels welcome and can proudly say, 'This is my home.'

We believe that a strong community starts with quality housing, and we’re here to make that vision a reality.

For more information, please refer to the attached job description.

Benefits

In this role, you’ll have the opportunity to develop your career in an empowering environment where your contributions are valued and recognised.

At Fairhive, we invest in your wellbeing. You can join our Health Cash plan which enables you to claim money back against a wide range of services and treatments.

We believe that flexibility fosters a more productive and enjoyable working environment. Therefore, depending on the role requirements, we offer flexible working conditions that help you balance your work and life!

You’ll be part of a mission-driven organisation that makes a tangible difference in the community, allowing you to feel fulfilled in your work every day.

Our commitment to you …

We’re focused on creating a workplace that celebrates inclusivity and diversity. We want everyone to feel comfortable bringing their true selves to work, contributing their unique perspectives and talents. We recognise that our differences are what make us stronger and are committed to having our teams reflect the diverse communities we serve. Your unique experiences and insights are exactly what we’re looking for.

We are really proud of our initiatives to become an employer of choice, whether it’s coming along to one of our Menopause Café’s, becoming one of our Neurodiversity Champions or joining one of our inclusion lunches and learn sessions. Plus, our supportive team culture and active social committee mean you’ll always have a strong network of people around you!

Take a look at our LinkedIn profile to learn more about what our colleagues have been talking about or championing this year.

Ready to Apply?

We understand that not every candidate will tick every box on our list. If your experience looks a bit different from what we’re looking for, but you believe you can bring something valuable to the role, we still want to hear from you!

If you’re ready to take the next step in your career and work in an environment that values your contributions, please apply, we can’t wait to meet you!

The closing date for applications will be 8th June 2026 but we might close it early if we find the right person before this date.

Apply

[Fulltime] Senior Data Analyst at Nottingham Community Housing Association Ltd

Mon, 01 Jun 2026 14:00:02 +0100

Senior Data Analyst

Nottingham

£40,620 - £45,726 per annum

Are you a Senior Data Analyst who wants your insights to genuinely improve services and customer outcomes?

At NCHA, data isn’t just reporting, it’s how we improve performance, shape services, and deliver better homes for our customers. As our next Senior Data Analyst, you’ll use your expertise in SQL, Power BI and data analytics to drive smarter decisions across the organisation.

If you’re passionate about turning complex data into meaningful insight and influencing real change, this could be the role for you.

About the role

As a Senior Data Analyst, you’ll take a business partnering approach, working closely with stakeholders to understand needs, design impactful reporting, and deliver insight that drives decision-making.

You’ll play a key role in developing performance reporting frameworks, dashboards, and data quality standards, while supporting the evolution of our data warehouse and business intelligence capability.

What you’ll be doing

Driving improvements in performance reporting - designing and enhancing frameworks, dashboards and reports to support operational and strategic decision making
Producing high-quality regulatory and benchmarking returns, ensuring outputs are accurate, timely and audit-ready
Developing and maintaining Power BI dashboards and reporting solutions, underpinned by strong SQL data extraction and transformation
Working closely with business teams to deliver customer-focused insight that supports service improvement
Driving data quality improvements, working with business leads to strengthen validation, governance and accountability
Translating complex datasets into clear, meaningful insight for customers
Supporting the development of data warehouse, BI tooling and reporting infrastructure
Managing and developing analysts within the team and deputising for the Information & Intelligence Manager where required.

What you’ll bring

Technical skills

Strong experience delivering management information, reporting and analytics
Advanced SQL skills and strong experience with Power BI and Excel
Experience working with or developing data warehouse technologies
Strong analytical capability - confident working with large datasets to identify trends and insights and problem solving

Skills & approach

You simplify complex data into clear, actionable insight
You build strong relationships and confidently influence stakeholders
You take a proactive approach - identifying opportunities and driving improvements end-to-end
You maintain high attention to detail, with the ability to work to tight deadlines, particularly for regulatory reporting

You’ll be innovative and willing to challenge how things are done, bringing energy, drive and a strong focus on making a real impact. You are also committed to NCHA’s values of Caring, Learning, Enthusiastic, Accountable and Resilient, and demonstrate these in how you work and collaborate with others.

Why join NCHA?

At NCHA, you’ll have the opportunity to use your data expertise to drive real decisions and improve customer outcomes, while playing a key role in shaping our data and analytics strategy. You’ll be part of a collaborative and supportive team environment, where you can influence how services are delivered across the organisation, alongside access to a competitive benefits package.

Ready to apply?

If you’re passionate about using data to improve performance and deliver meaningful outcomes for customers, we’d love to hear from you.

Interviews will be taking place at our head office in Clifton on Friday 26th June 2026.

Apply

[Temporary] Business Intelligence Analyst at Cobalt Housing Limited

Mon, 01 Jun 2026 12:00:02 +0100

The Vacancy

We have made significant investments in our systems, infrastructure and data; with our new Microsoft Fabric platform and aligned system integrations, fully-SaaS/web-based systems and broad range of new tools, this is an exciting opportunity to drive real innovation in the data and insights we provide to the business.

Whether you’re an experienced BI professional or someone looking to take the next step in your data career, we’d love you to join our Digital and Transformation Team.

About the role

This fixed-term opportunity is to start as soon as possible, with a contracted end date of May 2027 with opportunity to apply for a permanent position at the end of the fixed-term appointment.

This role is key to delivering Cobalt’s Business Intelligence (BI) reporting framework, ensuring data is reported on time, accurately and clearly to provide operational and strategic insight and predictive analysis for all business areas, as well as for a range of projects.

Key Responsibilities

Deliver reporting and analysis requirements for all business areas, alongside the data management requirements for a range of projects.
Identify requirements, detect data problems and help deliver improvements and insights using the Microsoft suite of tools.
Be responsible for converting data from multiple sources into usable information, providing analytics, insights and reporting which will drive decision making and challenge assumptions.
Support the completion, co-ordination and submission of non-financial Regulatory Returns for Cobalt Housing.

For the full list of responsibilities and the person specification, please review the recruitment pack linked below.

What We’re Looking For

We are seeking people who can bring creative thinking, and fully support our vision, values and commitment to our customers. We are particularly interested in people with experience working in housing associations who are looking to join an organisation ready to embark upon an exciting period of transformation and growth but also welcome those who can bring new ways of working and thinking from out of sector aligned to the right technical and people skills.

Successful applicants are responsible for producing proof of entitlement to work in the UK before employment can commence. Cobalt cannot sponsor candidates without a current visa which allows for full-time UK-based working.

The Company

Cobalt Housing is a registered housing association based in North Liverpool. We manage and maintain around 6,000 affordable homes in Fazakerley and Sparrow Hall, Croxteth and Norris Green.

We carry out a wide range of economic, neighbourhood and community regeneration activities and believe that, by providing quality places to live and support to those who need it, we play our part in developing thriving communities where people are proud to live and can be their best.

Apply