MyDiversity Jobs

[Fulltime] Head of Customer & Retention- Buckfastleigh at Riverford

Wed, 03 Jun 2026 18:00:03 +0100

Reporting to the Ecommerce Director, you will be commercially savvy and purpose-led, joining a thriving B2C team committed to growth and transformation, and a specific focus on becoming customer focused and performance led

Work with us at Riverford, and join a thriving employee-owned business

Be part of a friendly, fast-paced and customer-focused Commercial team
Beyond the Veg Box - At Riverford, our passion for organic vegetables is unmatched. We’re not just about delivering veg boxes; we're dedicated to sustainable farming and community building. As a part of our team, you become a co-owner, sharing in our successes and contributing to a mission that goes beyond profit. We aim to make Riverford a fulfilling place to work, where our co-owners feel valued.
Our HQ at Wash Farm in Devon is a beautiful place to work, surrounded by good people, good food, and plenty of fresh air. As a co-owner, you’ll benefit from 33 days holiday (pro rata, including bank holidays), an ethical & generous company pension scheme, and an annual profit share, where 10% of all profits are split equally among co-owners. We also offer heavily discounted organic breakfasts and lunches, free organic fruit and veg to take home and free parking.
Grow with Riverford - Take the next step in your personal and professional journey with training tailored to help you grow and achieve your goals.

As our Head of Customer & Retention, you’ll help shape Riverford’s future.

As a regular, repeat-order business, retention is key. In this new role, you will bring together the core customer functions across CRM, insights and customer services, to lead a new single customer function.

Your purpose is to nurture customer value and retention from early life through to loyal tenure, and to join Riverford where, together, we collaborate to endorse exceptional organic food and to connect consumers with what they eat.

Salary: Up to £75k per annum d.o.e

Location - We encourage flexitime and hybrid working, based at Wash Farm, Buckfastleigh, Devon, TQ11 0JU.

Hours - 40 hours per week, Monday to Friday, different working patterns can be considered.

Responsibilities:

Customer Communications & CRM

Lead our CRM and loyalty strategy to grow engagement, retention and customer value
Deliver personalised campaigns and customer journeys across email, SMS and app
Use insight, testing and automation to improve customer and commercial performance

Customer & Market Insights

Champion the voice of the customer across the business
Turn customer insight and market trends into actions that support growth
Build understanding of our customers and what matters to them

Data & Analytics

Use data and insight to shape strategy and improve decision making
Track customer behaviour, retention and performance trends
Drive personalisation, automation and continuous improvement

Customer Services

Lead a customer service experience that feels personal and true to Riverford
Support and develop the Customer Service team to deliver great outcomes
Work cross-functionally to improve service, quality and self-serve experiences

Tools & Capabilities

Shape the tools, tech and data capability needed to support great customer experiences
Work with IT and partners to improve systems, performance and efficiency

What You’ll Bring…

Proven experience in a senior customer role within a B2C environment
Experience in a senior CRM role, driving retention, loyalty and RFV models
Experience of working with data and qualitative insights to drive customer engagement and business performance, understanding KPI setting and segmentation
Experience of contact centre operations and customer contact strategy
Demonstrable experience of blending data and qualitative insights to tell the customer story
Desirable: experience of working for a subscription or repeat order brand

What We’re Looking For…

Exceptional leadership and collaborative style, able to build relationships and influence across business functions
Highly numerate, analytical and curious, plus able to extract the meaning and tell the story to different audiences
A true bridge between strategy and execution i.e. strategic thinker, able to roll their sleeves up to get the job done
Customer-centric and highly empathetic to customer needs
Commercial and goal-oriented, able to set targets and lead teams to deliver them across commercial and customer metrics
A self-starter who can work independently and autonomously

Please refer to the full job description for further information on the role and responsibilities.

Application Process: We’re reviewing applications on a rolling basis and may close the advert early, so we encourage you to apply soon.

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[Temporary] Community Outreach Officer - Highland Line (Saving at Scottish Wildlife Trust

Tue, 02 Jun 2026 12:00:02 +0100

Community Outreach Officer - Saving Scotland’s Red Squirrels

Status: Full time (35 hrs/week), Fixed term (until 31st March 2028)

Salary: £25,000 per annum pending review

Location: Blairgowrie Office, Perthshire (working across the Central lowlands and Southern Highlands)

Closing date: 15th June 2026

As Scotland’s leading nature conservation charity, we welcome applications from individuals who are looking to join us in our journey of protecting Scotland’s wildlife for the future.

From major species and landscape restoration projects, to managing our network of wildlife reserves and campaigning for nature, we work for Scotland’s wildlife year-round.

We give a voice to wildlife through our policy and campaigning work, demonstrate best practice through practical conservation work, engage with people to take positive action through our education programmes and events, and so much more.

The Role:

The Community Outreach Officer will contribute to the protection of the Highland Line (HL), a coast-to-coast control zone which aims to prevent grey squirrels from moving north from Central Scotland into the red strongholds of the Highlands and Grampians. Progressed through a programme of targeted grey squirrel monitoring and control, you’ll help support the protection and expansion of red squirrel populations in accordance with the Saving Scotland’s Red Squirrels strategy. This role requires an approachable individual with experience recruiting, motivating, training, coordinating and managing community-based volunteers (groups and individuals) to undertake active conservation work.

Key Responsibilities and Duties:

Working closely with the Monitoring and Control Officers (MCOs)
Supporting and expanding volunteer networks through volunteer recruitment and onboarding
Data entry and digital records
Engaging and building relations with key stakeholders, landowners and local authorities
Providing community network support and communications. This will include identifying opportunities to engage difficult-to-reach people and new audiences in the Central Lowlands.

Specifically, this includes:

Recruiting, training and supporting volunteers to carry out fortnightly feeder box monitoring surveys, ensuring they have the equipment and consumables required, and providing practical support and temporary survey cover as needed.
Manage and coordinate the processing of monitoring samples and resulting data. Tis includes the analysis of hair samples to identify and record red squirrel, grey squirrel or pine marten detections and sharing results with volunteers
Alongside the SSRS HL team, engaging with and recruit new landowners/managers to undertake grey squirrel control and monitoring on their land.
Developing methodologies to ensure sustained engagement and data sharing to support independent controllers across the Highland Line region
Engaging and building relations with new and existing stakeholders to support the project.
Leading strategic events, talks, and other activities to promote active community understanding and participation of red squirrel conservation in Scotland

The successful candidate will:

Possess a relevant degree
Have experience of recruiting, motivating, training, coordinating and managing volunteers
A good understanding of conservation principles, invasive non-native species management, wildlife practices and legislation
Experience of working with landowners, gamekeepers, foresters and the public is desirable
Experience with keeping and maintaining accurate records using Microsoft packages is essential and knowledge of ArcGIS would be useful
There may occasionally be a requirement to work out of normal working hours
You must possess a full clean driving licence and have use of a vehicle

Closing date: midnight Monday 15th June

Interview date: Thursday 25th June

Apply