MyDiversity Jobs

[Fulltime] Talent Scout – Birmingham at Standing Tall

Mon, 03 Aug 2026 11:00:34 +0100

Talent Scout – Birmingham

Location: Birmingham – Hybrid working + local travel

Salary: £30,000 per annum + Benefits

Hours: Full Time (35 hours per week)

Standing Tall is an innovative not-for-profit reducing homelessness one person at a time. 80% of the people we help are still off the streets and in the same job 12 months later. Last year, Standing Tall won the Social Value award for SME and VCSE leadership. We’re looking for an exceptional person to lead and deliver what we do in Birmingham.

We’re looking for a versatile person who makes things happen and has exceptional emotional intelligence. If you’re looking to make good change happen and join a small start-up with a big social mission, you’re in the right place.

Our Mission

Standing Tall is a not-for-profit that matches people experiencing homelessness with stable jobs and safe homes. We know our model works because 80% of the people we help are still off the streets and in the same job one year later!

We’ve been working in Birmingham since 2020 and in London and Manchester since 2022. In 2024, we started working in Bristol, Leeds and Liverpool, and in 2025 expanded into Nottingham and Derby, and we start to work in Glasgow this summer.

About the role...

What you’ll be expected to do:

Assess and support people for 12 months who have been through homelessness, placing them in stable jobs and safe homes.
Build partnerships with businesses willing to work with Standing Tall to employ people who have been through homelessness.
Recruit, train, and support Standing Tall’s Amici Hosts to provide safe homes for people who have been through homelessness.
Having responsibility for Standing Tall’s operations and activities in Birmingham.

A bit about you...

What we're looking for:

A person who has strong motivation for social justice and has a genuine passion to help people reach their potential.
A person with exceptional emotional intelligence to assess an individual’s motivations.
A person with a commitment to quality will naturally focus attention on delivering the highest standard of service possible.
A person with exceptional resilience and adaptability, has a strong sense of identity and will change their approach to ensure outcomes are still achieved.
A person who can lead bringing all he/she/they have/has to offer to work with others so the best outcome can be achieved.
A person with financial competence to monitor budgets and understand the financial implications of how services are delivered.
A person who can think commercially to identify and secure opportunities and build financial surpluses.

Application deadline: 5pm on Thursday 20th August 2026.

If you are shortlisted, you will be contacted on Friday 21st August and invited to an Assessment Day.

The assessment day will take place in central Birmingham on Friday 28th August 2026 (9:30am-4pm).

Please keep this date free in your diary.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are committed to creating an inclusive and accessible recruitment process. If you have any accessibility requirements or need any adjustments at any stage of the application or Assessment Day process, please let us know. We are happy to provide reasonable accommodations to ensure equal opportunities for all applicants.

If you do not hear from us, please assume you have not been successful. As a small organisation, we do not have the capacity to provide feedback or offer alternative assessment dates.

No agencies please.

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[Fulltime] Estates Team Caretaker at Peaks & Plains Housing Trust

Sun, 02 Aug 2026 12:00:02 +0100

Estates Team Caretaker

Location: Ropewalks, Newton Street, Macclesfield, Cheshire

Salary: £27,121 per annum

Hours: 00-16:00 Monday-Thursday, 08:00-15.30 Friday

Plus, expectation to join Rota for weekend cover at additional payment

We’re a housing provider in Macclesfield with over 5000 properties across East Cheshire and the surrounding areas. We’re ambitious with plans to build more homes, regenerate local areas and invest in our properties.

Working for a Housing Trust is rewarding in itself. Working for this Housing Trust means you’ll be joining an award-winning repairs team with Great Spirit.

We are looking for an Estates Team Caretaker to provide an effective caretaking service which maintains a sound, clean and safe environment for the residents at our Two High Rise Properties Located in Macclesfield.

We can offer you:

A minimum of 29 days paid holiday allowance (plus Bank holidays) every year. You also get a day off for your birthday!
Attractive Defined Contribution Pension Scheme with Employer’s contributions up to 12%
Access to our Health Cash Plan – join the scheme and claim money back for you and your family.
Training and development. Let us know where you want to get to and we’ll help you get there.

We are lucky to have a strong team of operatives who make sure that our customers are safe and warm in their homes. If you would like to play a part in this talented and committed team, we’d love to hear from you.

To be successful in this role you will have excellent customer service skills, and it would be desirable to have experience of general handperson duties.

Closing date: 7th August 2026

Shortlist date: 8th August 2026

Interview date: TBC

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[Fulltime] Customer Service Co-ordinator at Lovell Partnerships

Sun, 02 Aug 2026 12:00:02 +0100

Permanent, Full Time (37.5 hours per week) Monday - Thursday 8:30am - 5:00pm, Friday 8:30am - 4:30pm - Part-time applications will also be considered.

Closing Date: 7th August2026

We're looking for a Customer Service Coordinator to join our Norwich team and play a key role in delivering an outstanding aftercare experience to homeowners.

Acting as the first point of contact for customers following the completion of their new home, you'll manage enquiries, defects and complaints from initial contact through to resolution. Working closely with customers, subcontractors, suppliers and internal teams, you'll ensure repairs are coordinated efficiently, appointments are arranged promptly, and issues are resolved within agreed service standards.

This is a varied and fast-paced role that combines customer service, administration and coordination. You'll be responsible for maintaining accurate records on our CRM system, managing customer communications, coordinating operative diaries and helping ensure exceptional levels of customer satisfaction.

About you

You'll have previous experience in a customer-focused role within housing, house building, repairs, maintenance or a similar environment. Confident communicating with a wide range of stakeholders, you'll be organised, proactive and able to manage multiple priorities while maintaining excellent attention to detail.

You'll be comfortable using Microsoft Office and CRM systems, with experience of Microsoft Dynamics being advantageous. Most importantly, you'll have a genuine passion for customer service and a commitment to resolving issues quickly and professionally.

Benefits

Holidays - 26 days + ability to purchase additional holiday

Annual bonus linked to company performance

Private medical insurance

Life Assurance

Pension

Digital GP and Employee assistance programme (EAP)

Sharesave scheme

Access to our discount portal, LifeStyleHub

As an Investors in People Gold award employer, Lovell is the UK’s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects.

We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams.

The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all.

Please refer to the Job Description upon completing your application.

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[Fulltime] Complaint Resolution Team Leader at Amplius

Sat, 01 Aug 2026 15:00:02 +0100

Complaint Resolution Team Leader

Hybrid - Milton Keynes or Rushden

£40,404 per year

Permanent, Full-Time

Use your complaints experience to deliver a fair and responsive service that makes a real difference. As a Complaint Resolution Team Leader at Amplius, you'll support your team, manage complex complaints, and use customer feedback to improve services while ensuring compliance with the Housing Ombudsman's Complaint Handling Code.

Your week: 36.25 hours - Monday to Friday 9am to 5pm

Location: Hybrid, with a weekly presence in our Milton Keynes or Rushden office.

You can read about our fantastic colleague benefits here - Amplius colleague benefits

Snapshot of your role

Lead, coach, and support a team of Complaint Resolution Officers.
Oversee complaints from start to finish, ensuring fair outcomes and regulatory timescales are met.
Manage complex complaints and work with colleagues and external stakeholders to resolve issues.
Monitor team performance, complete quality checks, and report on key performance measures.
Use complaint trends and customer feedback to drive service improvements.
Ensure all complaint handling meets the Housing Ombudsman's Complaint Handling Code and other regulatory requirements.

What you’ll need to thrive in this role

Experience leading a team in a customer service or complaints environment, ideally within a regulated sector.
Strong knowledge of the Housing Ombudsman's Complaint Handling Code and complaint handling processes.
Experience managing complex complaints and improving service performance.
Excellent communication, coaching, and relationship-building skills.
Strong organisational, analytical, and problem-solving skills with a customer-focused approach.

Important - DBS clearance and the right to work in the UK are essential requirements for this role. We do not provide sponsorship.

Please read the attached Job Description before applying so you get the full scope of the role.

Closing: 11 August

Interviews in Milton Keynes: 26 August

Before the face-to-face interviews, shortlisted candidates will be asked to complete a short video interview activity. Candidates will have from 13 to 17 August to complete the activity.

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

If you have any questions, please contact the Amplius Talent Team and we’ll be happy to assist you.

The Company

Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We’re a team of over 1,300 colleagues driven to have a positive impact on people’s lives and provide affordable homes that make a difference.

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