MyDiversity Jobs

[Fulltime] Tenancy Services Officer at The Muir Group Housing Association

Sun, 23 Aug 2026 17:00:02 +0100

Tenancy Services Officer

£35,242.43 + car allowance £4015.80

Chester/Agile

Full Time, Permanent

35 hours per week

About You...

Do you have the drive to make a difference by living our values every day to deliver an excellent customer experience? You'll add significant value providing a comprehensive housing management service working with our customers to maximise their quality of life. You'll work with our residents and communities to help them thrive, offering targeted actions and delivering a holistic customer service approach.

We’re looking for a flexible, dedicated and highly motivated individual, who would welcome the opportunity to have a direct impact on improving our communities. You will be customer-focused, innovative in your approach and be able to implement initiatives to promote tenancy sustainability and deliver excellent customer service in a challenging environment.

You’ll be able to…

Deliver an excellent customer focused service that is accessible, visible and results in high levels of customer satisfaction
Design and deliver effective actions to encourage tenancy sustainment, and improve the social and financial performance of our communities.
Support the creation of new ideas and innovation in the business
Be adaptable and brilliant at working in partnership with our customers, colleagues and communities

If you think you’ve got what we are looking for, we’d love to hear from you. The closing date for applications is 9.00am 1st September 2026.

Interviews will take place on Thursday 10th September 2026 at our Chester Office

We’ll be reviewing applications over the next two weeks and may invite candidates to interview earlier than the advertised dates – so don’t delay your application to avoid missing out!

About our team …

Our team is great (if we don’t mind saying so ourselves!) We work hard, support each other, and also like to have fun!

You’ll be part of our new Customer Experience Directorate – where you'll work as part of our Neighbourhood Teams who are led by our Assistant Director of Neighbourhoods and you’ll be reporting to our Community Housing Manager - it’s an exciting team to be part of, as we deliver our new corporate plan ambitions.

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[Fulltime] Plumber at Morgan Sindall Property Services

Sun, 23 Aug 2026 17:00:02 +0100

Plumber

Salary: £35,000 - £36,000 + Company Van + Benefits

St Albans, AL3 6PH

Permanent - Full Time - 40 Hours Per Week

We are looking to recruit a Plumber to join our team in St Albans.

About the Role

Working to deliver the best quality service, you’ll carry out repairs to properties, demonstrating your competence to multi-skill outside your core trade, to include minor plumbing works, building work, possible groundworks and drainage related works.

You’ll receive and complete assigned tasks using a handheld device (full training), working efficiently and safety in line with best practise to achieve excellent customer experience.

About You

Previous experience within a similar role, you’ll have the ability to work in all weather, operate small hand tools and follow written and verbal instructions. You’ll have excellent Health & Safety knowledge, experience in repairs and maintenance, and ideally a social/local authority housing background. You’ll be able to work well both independently and as part of a team and have other relevant ancillary skills. You’ll also be prepared to undertake an NVQ BMO (Building Maintenance Operative) qualification.

Essential Qualifications Required:

NVQ Level 2/3 in Plumbing or equivalent/working towards,
G3 Qualified – Domestic Hot Water Storage Systems,
JIB-PMES CSCS Card Blue or working towards,

You must hold a valid full or automatic UK driving licence held for a minimum of 12 months as a company vehicle will be provided (work use only).

Benefits

Company Van (work use only)
Profit Share Discretionary Annual Bonus Scheme
26 Days Holiday plus Bank Holidays
Enhanced Pension Plan
Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
Life Assurance & Accident Cover
Share Save
Enhanced Maternity & Paternity Pay
Work Perks Discounts & Vouchers
Buy & Sell Holiday Schemes
Flexible Working & Flexible Bank Holidays
Cycle to Work
Volunteering (2 days paid)
Learning & Development Opportunities
Extensive Wellbeing Support, including EAP
Loyalty & Values Awards
Funded Professional Subscription
Company Uniform

About Us

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

MSPS are proud to support the resettlement of armed forces personnel.

We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.

Apply

[Fulltime] Handy Person at Morgan Sindall Property Services

Sun, 23 Aug 2026 17:00:02 +0100

Handy Person

Salary: £28,175 + Company Van + Benefits

St Albans

Permanent – Full Time – 40 Hours

We are looking to recruit a Handy Person to join our team here at our St Albans office on a permanent basis.

About the Role

Working to deliver the best quality service, carrying out responsive and planned repairs to both occupied and void properties, you’ll undertake a range of basic repairs and installations of window, doors, ironmongery, benches, planters, decking, fencing etc to our customers. They will also be required to put up shelving, curtain battens/poles, Damp, and mould washes and also upgrading loft insulation, amongst other tasks.

About You

We are looking for someone who is organised, able to maintain accurate job records, and you will have experience in general plumbing, carpentry, repairs, and operating handheld tools. An NVQ Level 2 Building Maintenance Operative or relevant trade qualification is essential, while a CSCS Blue Skilled Worker Card is desirable.

You will be customer-focused, experienced in working within occupied and void social housing properties, and committed to delivering high-quality repairs right the first time.

You must hold a valid full UK driving licence held for a minimum of 12 months.

Benefits

Company Van (work use only)
Profit Share Discretionary Annual Bonus Scheme
26 Days Holiday plus Bank Holidays
Enhanced Pension Plan
Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
Life Assurance & Accident Cover
Share Save
Enhanced Maternity & Paternity Pay
Work Perks Discounts & Vouchers
Buy & Sell Holiday Schemes
Flexible Working & Flexible Bank Holidays
Cycle to Work
Volunteering (2 days paid)
Learning & Development Opportunities
Extensive Wellbeing Support, including EAP
Loyalty & Values Awards
Funded Professional Subscription
Company Uniform

About Us

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

MSPS are proud to support the resettlement of armed forces personnel.

We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment.

We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.

Apply

[Fulltime] Housing & Enforcement Specialist at Great Places

Sun, 23 Aug 2026 16:00:02 +0100

The Vacancy

HOUSING & ENFORCEMENT SPECIALIST

At Great Places the Housing & Enforcement Specialist is a key expert role working within the Housing & Enforcement team; providing a comprehensive, cross tenure, housing management, housing law, ASB and tenancy enforcement service across the Customer Services Directorate.

You will work within the principles of our Service Delivery Framework to ensure sustainable outcomes for both customers and the business. You will have responsibilities ranging from dealing with legal and technical advice queries from front line housing colleagues, undertaking case reviews, providing complex case support to frontline officers on a range of subjects including ASB, breaches of tenancy, residential leasehold and enforcement matters generally. Managing a caseload of the most complex cases across the business, you’ll train and upskill frontline teams to deliver a high level of service to customers, whilst preparing and managing legal cases to resolution.

You will provide expert advice on housing law matters relating to housing management and ASB, and work to ensure compliance with our policies and processes, ensuring that we provide a high quality, customer focused service which also meets best practice and achieves value for money.

What you’ll be doing

Providing expert advice and support for housing law and housing policy matters, preparing and expediting legal cases to court, presenting cases in court, where necessary in conjunction with legal services partners.
Supporting, advising and working collaboratively with key partners and frontline teams to resolve (either directly with customers or by supporting colleagues) customer demands around ASB, harassment, other breaches of tenancy or leases such as tenancy fraud, trespass or more complex housing management issues.
Undertaking case reviews with relevant colleagues relating to ASB/Tenancy Management demands which have evolved, drifted or become more complex in nature and need a fresh set of eyes to achieve resolution, providing specialist advice and case management support where required.
To case manage the most complex cases identified through case reviews beyond the knowledge, expertise and support of neighbourhood teams, and which require specialist case management or enforcement action, including legal work as required, maintaining clear communications with colleagues and customers throughout.
Where legal intervention is necessary take forward all housing related legal processes; ensuring all case work is fully compliant with policy, processes and regulation, that customers are clear on actions being taken and their responsibilities, and feel fully supported through the process.
Facilitate opportunities for shared learning across frontline teams to strive towards a culture of continuous improvement, improved customer service and value for money, identifying gaps in knowledge and specialist skills for training programmes for front line teams and the HUB.
Provide training, coaching and support to frontline teams as necessary to develop skills and competencies that will support them in case management and facilitate legal escalation as required.
To promote, develop, maintain and ultimately be responsible for effective working relationships with Great Places colleagues and key external partners, ensuring that respective roles and responsibilities are clearly communicated, understood and implemented.
To keep up to date with any legislative, policy, best practice and regulatory changes, assessing the impact on the business and our customers, communicating as required to the Housing & Enforcement Manager. Using this knowledge to contribute to the development and amendment of relevant policies, procedures and IT support systems.

What you’ll need

A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing
A passion to advocate on behalf of people and communities
Ideally you will have some legal training and experience of managing a demanding specialist case load.
Excellent working knowledge of housing law in relation to contractual and statutory provisions relevant to Registered Providers.
Have a good working knowledge of all aspects of ASB and enforcement legislation and regulation.
Ability and commitment to keep abreast of legislative changes and a sound foundation for further learning.
Proven relationship builder and influencer with stakeholders.
The ability to motivate, inspire and influence a large and diverse workforce by example and persuasion.
Experience of training, coaching and skills development and the ability to communicate complex information effectively.
Excellent written and oral skills.
An ability to recognise, develop and effectively promote new opportunities for Great Places.
Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment; this role is subject to a basic DBS check

What we need from you

Great people skills and able to collaborate effectively with a range of stakeholders and colleagues.
Effective communicator across a range of audiences.
Flair for liaising, negotiating, and influencing.
Good commercial awareness and insight.
Not afraid to challenge the status quo / takes a balanced approach to risk.
Ability to complete tasks in an accurate and timely manner when working under pressure and maintain attention to detail.
Self-reliant and resilient.
Effective problem solver.
Professional and value led with integrity, inclusivity and respect for diversity.
Ability to maintain an effective network to support service development and the application of good practice in housing and property law related matters..
Highly organised with an ability to plan, prioritise and manage deadlines
Ability to work under pressure.
Ability to travel between sites and to meet external commitments, and work flexibly and when needed outside normal working hours.

Apply

[Fulltime] Housing Officer at Hundred Houses Society

Sun, 23 Aug 2026 15:00:02 +0100

Housing Officer

Location: Cambridge office, with the opportunity for hybrid working

Salary: £37,449.68 per year + car allowance: £1,850 per year

Contract: Permanent | Full-time

Hours: 37 hours per week

Are you passionate about helping customers sustain their tenancies, feel safe in their homes and take pride in their neighbourhoods? This is a fantastic opportunity for an experienced and customer-focused Housing Officer to play a key role in delivering good quality housing management services while positively impacting the lives of our customers. You will join our customer-facing Housing Team, working directly with customers and partners to deliver practical support, resolve issues early and make a positive difference across our communities.

About us

Hundred Houses Society is a charitable, not-for-profit housing association with a proud history dating back to 1933. We own and manage over 1,500 homes across Greater Cambridgeshire. Our mission is “To provide good quality homes and services in Greater Cambridge that people value”. Our aim is to provide great value, low-cost homes for the people of Greater Cambridge and continuously strive to deliver better customer service.

About the role

As a Housing Officer, you will be responsible for managing a patch of properties and delivering a professional, responsive and resident-focused housing management service. Dealing with all aspects of tenancy and estate management you will ensure that homes are let efficiently, work to maximise rental and service charge income, deal with cases of anti-social behaviour and support our customers to meet the terms of their tenancy agreement. You will work closely with customers, colleagues and external partners to sustain tenancies, build positive landlord and customer relationships, and resolve a varied caseload in a fair, practical and customer-focused way. Through this work, you will help maintain thriving communities, address issues early and support excellent service delivery.

What you’ll be doing

Manage tenancy and neighbourhood issues, supporting customers to understand and meet their tenancy responsibilities.
Proactively manage rent and service charge accounts, supporting customers who may be on low incomes or experiencing financial hardship, including signposting to income maximisation, benefits and debt advice.
Respond sensitively and effectively to anti-social behaviour, hate crime, domestic abuse and safeguarding concerns, managing cases appropriately, making referrals and taking proportionate action where needed.
Monitor and improve estate and neighbourhood standards, including communal areas, grounds maintenance and safety compliance.
Work with local authorities, police, community organisations, support agencies and other stakeholders to address local issues, safeguard customers and support customer wellbeing.
Support allocations, empty homes and the delivery of new homes, helping customers move into their homes, settle successfully and sustain their tenancies.
Support access to homes for compliance with mandatory safety checks including taking legal action where necessary.
Manage customer feedback in line with policy, focusing on first contact resolution, learning from feedback and improving services.
Maintain accurate records, meet performance targets and contribute to wider service improvement projects.

About you

We are looking for someone with social housing, housing management or relevant community-based experience who can build trust, manage a varied workload and respond calmly and effectively to a wide range of tenancy, customer wellbeing and neighbourhood issues. To succeed in this role, you’ll need:

Experience of delivering high-quality, customer-facing housing management, estate management or income management services
Strong interpersonal skills, with excellent communication, active listening and the ability to adapt your approach to different customers and situations
Awareness of tenancy sustainment, safeguarding, domestic abuse, anti-social behaviour, financial hardship and the support needs of customers with a range of vulnerabilities
A practical, evidence-based approach to problem solving, risk management and decision-making
The ability to work collaboratively with colleagues, customers and external partners to achieve positive outcomes
Good digital skills, including Microsoft Office and the ability to use housing systems and mobile devices effectively
Hold CIH Level 3 or a willingness to work towards CIH Level 3 Housing qualification. GCSEs in English and Maths, or equivalent

A full current driving licence and access to your own vehicle.

Why join us?

We’ve held Investors in People Gold accreditation since 2020, reflecting our commitment to inclusivity, wellbeing, learning and professional growth. Joining us means being part of a collaborative organisation focused on continuous improvement and making a real difference.

Hear from our team about what it’s like to work here: https://www.youtube.com/watch?v=vT1-HCTrKhA

What we offer you

28 days annual leave, excluding bank holidays
Option to buy or sell up to 5 days’ annual leave
Private health insurance
Employee discount scheme
Defined contribution pension scheme, matched from 4% to 10%
Employee Assistance Programme
Life assurance
Strong focus on learning, development and wellbeing
Plus more when you join!

How to apply

To apply, please submit your CV and a supporting statement (maximum of 1 page) explaining how your skills, knowledge and experience meet the requirements of the role and align with our values, the job description and person specification. We are committed to ensuring an inclusive and accessible recruitment process. Please let us know if you would like to discuss any adjustments that may support you during the application or selection process.

We encourage early applications and may close the vacancy once we have received sufficient applications from candidates who meet the essential criteria.

If you’re passionate about helping customers succeed in their homes and want to make a positive difference in local communities, we’d love to hear from you.

Please read the attached Job Description and Person Specification before applying.

Please note that Enhanced DBS clearance is required for this role.

We encourage early applications and may close the vacancy once we have received sufficient applications from candidates who meet the essential criteria.

If you want to know anything more about the role, please contact Allison Blunt on Allison.blunt@hhs.org.uk or 07702 554 083

Inclusion and Diversity

We welcome applications from people of all backgrounds and experiences, and are committed to creating a fair, inclusive and accessible workplace.

All qualified applicants will be considered for employment regardless of protected characteristics, in line with the Equality Act 2010.

We are committed to ensuring a fair, inclusive and accessible recruitment process for everyone and welcome discussions about flexible working arrangements.

We welcome discussions regarding reasonable adjustments at any stage of the recruitment process.

Data Protection & Privacy

We process personal data in line with UK GDPR and the Data Protection Act 2018. Your information will be used only for recruitment and employment purposes, stored securely and retained only as long as necessary. Further details about how we handle personal data, including your rights, are available in our Privacy Policy.

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[Fulltime] Complex Income Recovery Officer at Richmond Housing Partnership

Sun, 23 Aug 2026 15:00:02 +0100

Complex Income Recovery Officer

South-West London, Teddington – Hybrid Working

£35,764 per annum

Permanent, Full Time

What we offer

Alongside a competitive salary, we offer a great range of benefits including:

Hybrid/flexible working (2 days per week in the office, also attending court proceedings and any additional role requirements)
Pension payments doubled by us - up to a maximum employer contribution of 11.3%
29 days annual leave plus bank holidays
Enhanced family leave
Simply Health healthcare plan
Generous annual wellbeing allowance

Our full list of benefits can be found further down this page.

Who we’re looking for

As part of our Rents Team, you'll be joining us in an exciting new role where you'll use your excellent communication and problem-solving skills to identify and resolve issues that may prevent rent payments. You'll support customers with significant rent arrears or complex circumstances that affect their ability to pay rent, including former tenancy arrears, helping them find sustainable solutions and maintain their tenancies wherever possible.

You'll work with customers both during and after their tenancy has ended, playing a key role in delivering positive outcomes for both our customers and RHP Group.

You’ll need experience of:

Preparing legal documentation and representing cases at court possession proceedings.
Managing complex or sensitive customer situations and building positive relationships with a range of stakeholders, including solicitors.
Debt recovery across a range of housing tenure types.
A good understanding of welfare benefits.

When we're hiring, we look for people who connect with our KOSMIHC values:

We know our stuff
We make it happen
We care

Feel a connection? If this sounds like you, click on apply now!

**We reserve the right to close the vacancy early if we receive a large number of responses. If it interests, you please apply ASAP to avoid disappointment**

Don’t just find a job, feel it!

Closing date: Tuesday 1st September 2026

Interview date: To be confirmed

Apply

[Fulltime] Customer Complaints Handler at Morgan Sindall Property Services

Sun, 23 Aug 2026 15:00:02 +0100

Customer Complaints Handler

£27,500 - £28,000 per annum

Basildon, Essex

Full Time, Permanent

40 hours per week: Monday to Friday, 08:00-17:00, one hour lunch

We currently have an opportunity for a Complaints Handler to join our team at our hub in Basildon, Essex

About the Role

This is a great opportunity to deliver a first-class liaison and administrative support in a busy environment to the project team, liaising with a wide and diverse customer base in a professional and efficient manner whilst delivering an excellent level of client liaison to ensure high levels of customer and client satisfaction.

Logging and investigating complaints about repairs and working with our contractors to plan and complete these works to offer a swift resolution. You’ll work to deliver the agreed targets within your service area, with the support from our Customer Performance Manager and will be required to attend meetings or provide service outside the usual working hours as agreed and if required, liaising with other departments also.

About You

We are looking for an experienced Complaints Handler with excellent customer service and administration skills.

You will have social housing / repairs experience and have good attention to detail and problem-solving skills. A good working knowledge of Microsoft Office is also required.

Benefits

26 Days Holiday & Bank Hols
Enhanced Pension Plan
Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
Life Assurance & Accident Cover
Share Save
Enhanced Maternity & Paternity Pay
Work Perks Discounts & Vouchers
Buy & Sell Holiday
Flexible Working & Flexible Bank Holidays
Cycle to Work
Volunteering (2 days paid)
Learning & Development Opportunities
Extensive Wellbeing Support, including EAP
Loyalty & Values Awards
Funded Professional Subscription
Eye Care Vouchers

About Us

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

MSPS are proud to support the resettlement of armed forces personnel.

Please refer to full job description upon completing your application.

Apply

[Fulltime] Resident Liaison Officer x3 at Lovell Partnerships

Sun, 23 Aug 2026 15:00:02 +0100

Permanent – Full Time – 40 hours

We are seeking three confident and customer‑focused Resident Liaison Officers to support the successful delivery of our social housing refurbishment projects. Acting as the key link between residents, the project team and our client, you will ensure every resident receives an exceptional customer experience throughout the works programme.

In this role, you will manage all aspects of the customer journey from pre‑start visits and profiling, to daily communication, complaint resolution and aftercare. You will maintain accurate records on our CRM system, support project administration, and build strong relationships with residents, leaseholders and wider stakeholders. You will also help deliver community engagement initiatives, resident events, newsletters and satisfaction monitoring.

We are looking for a highly organised communicator who shows empathy, professionalism and a proactive approach. If you are dedicated to delivering outstanding service and creating positive customer outcomes, we’d love to hear from you.

Benefits

Holidays - 26 days + ability to purchase additional holiday
Annual bonus linked to company performance
Private medical insurance
Life Assurance
Pension
Digital GP and Employee Assistance Programme (EAP)
Sharesave scheme
Access to our discount portal, LifeStyle Hub

As an Investors in People Gold award employer, Lovell is the UK’s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects.

We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams.

The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all.

Please refer to the Job Description upon completing your application.

Apply

[Fulltime] Customer Service Planner at Morgan Sindall Property Services

Sun, 23 Aug 2026 15:00:02 +0100

Customer Service Planner

£30,784 + Excellent Benefits

Tower Hamlets, London

Full Time, Permanent

We are looking for a customer-focused Planner to join our busy team in Tower Hamlets, London, playing a vital role in ensuring repairs and maintenance appointments are scheduled efficiently and delivered in line with contractual service levels.

About the Role

Working in a fast-paced environment, you will manage a high volume of incoming and outgoing calls, liaising with residents, clients, subcontractors, suppliers and operational teams to coordinate appointments and keep works progressing smoothly.

Using our scheduling systems, you will plan and allocate work to operatives and subcontractors, ensuring jobs are appointed at the right time, in the right sequence and with the appropriate resources. You'll take ownership of complex repairs, work closely with site teams to provide updates, and help resolve issues where service standards may have been impacted, always maintaining customer confidence and delivering a positive experience.

This is a role that requires excellent organisation, attention to detail and the ability to juggle multiple priorities. You'll be responsible for managing workloads, monitoring work-in-progress jobs and ensuring appointments are arranged and completed within agreed timescales. As a key point of contact for residents, you'll use both telephone and email communications to provide updates, answer queries and deliver outstanding customer service throughout the customer journey.

About You

You'll be an organised and proactive individual with previous experience in planning, scheduling, customer service or administration, ideally within social housing, repairs and maintenance, property services or a similar sector. You will be comfortable managing multiple bookings, appointments and workstreams simultaneously while maintaining accurate records and ensuring service targets are achieved.

A professional and confident telephone manner is essential, along with excellent communication skills and the ability to build positive relationships with residents, clients, operatives and subcontractors at all levels. You will be able to remain calm under pressure, prioritise effectively and make informed decisions to ensure jobs are completed within target timescales.

Knowledge of repairs and maintenance operations would be highly beneficial, particularly an understanding of how works should be sequenced and coordinated efficiently. Strong administrative and IT skills are also important, as you'll be regularly using scheduling systems and Microsoft Office applications to manage appointments, update records and monitor performance.

Most importantly, you'll be passionate about delivering exceptional customer service and committed to ensuring every customer receives a positive experience, even in challenging situations.

Benefits

26 Days Holiday & Bank Hols
Enhanced Pension Plan
Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more
Life Assurance & Accident Cover
Share Save
Enhanced Maternity & Paternity Pay
Work Perks Discounts & Vouchers
Buy & Sell Holiday
Flexible Working & Flexible Bank Holidays
Cycle to Work
Volunteering (2 days paid)
Learning & Development Opportunities
Extensive Wellbeing Support, including EAP.
Loyalty & Values Awards
Funded Professional Subscription
Eye Care Vouchers

About Us

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include responsive repairs, void refurbishments, compliancy services, and planned maintenance works.

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

MSPS are proud to support the resettlement of armed forces personnel.

Please refer to full job description upon completing your application.

We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment.

Apply

[Fulltime] Customer Service Advisor at Morgan Sindall Property Services

Sun, 23 Aug 2026 14:00:02 +0100

Customer Service Advisor
Salary: £28,341.48 + Benefits
Basildon, Essex, CM11 2UF

Permanent – Full Time – 40 Hours

We’re looking for a proactive and organised Customer Service Advisor to join our busy call centre team. You’ll be the first point of contact for tenants, managing a high volume of inbound calls (with a expected minimum of 60 calls taken per day) while delivering a professional and empathetic customer experience. In addition, you will log and schedule repair requests, coordinate appointments and ensure all interactions meet agreed Service Level Agreements (SLAs). The role also includes managing a shared repairs inbox, prioritising emails, updating systems accurately and following up on repairs. You’ll handle a range of enquiries, from routine repairs to more complex or sensitive issues, so the ability to work at pace, think on your feet and remain calm under pressure is essential.

About You

Experience in a call centre or high-volume customer service role – essential.
Confident managing 60+ calls per day alongside administrative tasks – essential.
Strong organisational skills with excellent attention to detail.
Experience managing a shared inbox and prioritising workload effectively.
Clear, professional & confident verbal and written communication skills. – essential.
Proficient in Microsoft Office and CRM systems (MSI experience highly desirable).
Experience in social housing, repairs, or maintenance is desirable but not essential.

Benefits

Profit Share Discretionary Annual Bonus Scheme
26 Days Holiday plus Bank Holidays
Enhanced Pension Plan
Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
Life Assurance & Accident Cover
Share Save
Enhanced Maternity & Paternity Pay
Work Perks Discounts & Vouchers
Buy & Sell Holiday Schemes
Flexible Working & Flexible Bank Holidays
Cycle to Work
Volunteering (2 days paid)
Learning & Development Opportunities
Extensive Wellbeing Support, including EAP
Loyalty & Values Awards
Funded Professional Subscription

About Us

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

MSPS are proud to support the resettlement of armed forces personnel.

Apply

[Parttime] Leasehold & Section 20 Officer at Peaks & Plains Housing Trust

Sun, 23 Aug 2026 14:00:02 +0100

Leasehold & Section 20 Officer (Part-Time) - Housing

£36,100 per annum (£19,513.50 FTE)

Macclesfield

Hours per week: Part Time (20 hours per week)

We’re a housing provider in Macclesfield with over 5,000 properties across East Cheshire and the surrounding areas. We’re ambitious with plans to build more homes, regenerate local areas and invest in our properties. We provide housing to those in housing need and aim to be a great landlord for our customers.

A fantastic opportunity has arisen for a Section 20 Officer to join our team and play a key role in managing and administering the Section 20 consultation process for leasehold major works and qualifying long-term agreements.

The key responsibilities of the role will be to oversee the Section 20 consultation process, ensuring all statutory requirements and legal timescales are met. You will prepare and issue consultation notices, updates and correspondence to leaseholders, providing clear and accurate information about proposed works, costs, timescales and potential charges.

You will act as an important point of contact for leaseholders throughout the consultation and works process, responding to enquiries and concerns and coordinating observations and nominations. You will work closely with internal teams and stakeholders to support the effective delivery of major works programmes, ensuring accurate records are maintained and that consultations, approvals and decisions are properly documented.

The role will also involve monitoring costs and supporting the recovery of eligible charges from leaseholders, as well as supporting the management of sinking funds and ensuring contributions and major works expenditure are accurately recorded and communicated. You will also identify and manage risks associated with Section 20 requirements, helping to prevent delays, disputes and potential legal challenges.

This is an important role in ensuring the Trust meets its statutory obligations when carrying out leasehold major works and qualifying long-term agreements, whilst providing a transparent, accountable and customer-focused service.

We can offer you:

29 days holiday per year plus birthday leave and Bank Holidays
A great pension scheme that’s tailored to suit your needs
A focus on your health and wellbeing, including access to our Health Cash Plan offering a variety of benefits and discounts
Training and development opportunities – let us help you reach your career goals
A modern office with a friendly working environment
Agile working, with the opportunity to work from home alongside regular attendance at our Head Office

Occasional site visits across our housing portfolio, mainly covering Macclesfield, Congleton, Knutsford and Wilmslow, with some properties in High Peak, Poynton and Nantwich.

To succeed in this role, you will have strong organisational skills and excellent attention to detail, with experience of maintaining accurate records, monitoring deadlines and ensuring compliance with procedures. You will be customer-focused and confident communicating with leaseholders and internal stakeholders.

You will ideally have knowledge and understanding of leasehold legislation, alongside excellent communication, interpersonal, problem-solving and analytical skills. You will also be self-motivated, flexible and able to adapt to changing workloads and organisational demands.

For full requirements of the role, please see the job description attached to the advert.

Our values are at the core of everything we do, so we are looking for someone whose values align with ours and who will embed these in everything they do. We are one team with one goal, solution-focused, customer-focused, committed to doing the right thing, and we respect and celebrate our differences.

Closing Date: 25th August 2026

Apply

[Fulltime] Property Surveyor at North Devon Homes

Sun, 23 Aug 2026 12:00:02 +0100

Property Surveyor

Permanent - full time

Barnstaple and surrounding areas

37 hours

Up to £38,000 per annum

About the Role

You'll undertake a broad range of inspections including stock condition surveys, HHSRS assessments, void inspections, fire risk assessments, asbestos re-inspections, energy assessments and quality audits. You'll identify building defects, diagnose repairs and oversee work to ensure quality, compliance and value for money.

You’ll work closely with internal teams and external contractors, ensuring compliance with CDM regulations and health & safety standards. This is a customer-facing role where your ability to communicate clearly and resolve issues will be key to delivering excellent service.

What We’re Looking For

HNC/NVQ Level 3 in Building Studies or a trade qualification
Minimum 5 years’ site experience
Professional membership of CIOB or RICS, or willingness to work towards this
Strong knowledge of building defects, repair specifications, and CDM regulations
Experience in managing contractors and delivering projects to budget and timescale
Excellent IT skills (Word, Excel, Outlook)
Full UK driving licence and ability to travel across North Devon
P402 Asbestos Surveying qualification (or willingness to obtain)

The successful candidate will be required to complete a Basic DBS check.

Closing date: Tuesday 1st September - 0900

Interviews: To Be Confirmed

We are proud to be a Disability Confident Employer. As part of this commitment, we operate a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role to which they have applied. We request that all applications are submitted with a completed Equality & Diversity Form. If you require this advert in an alternative format or need support with the application process, please contact us and we’ll be happy to help. Please contact the HR team on 01271 313352.

Apply

[Fulltime] Service Lead - Community Services at The Joseph Rowntree Foundation

Sun, 23 Aug 2026 11:00:01 +0100

Permanent, Full Time (35 hours per week)

*Please note that we do not currently offer any Tier 2 sponsorship*

About the role

The Service Lead for Community Services will be responsible for leading resident and community engagement across all JRHT properties. The role will ensure that residents and communities have meaningful opportunities to share their views, with feedback used to inform and improve services, enhance the resident experience and promote strong, connected communities.

You will oversee community events and engagement activities, develop effective internal and external partnerships and ensure that the needs and priorities of residents and communities are effectively represented to the Head of Resident Experience.

The role will provide leadership, direction and support to the Community Development and Resident Involvement Officers and Money & Benefit Advisors, ensuring their activities are coordinated, effective and aligned with the wider objectives of the organisation.

About you

We are looking for an experienced and engaging professional with excellent communication and interpersonal skills, who can build effective relationships with residents, communities and a wide range of stakeholders. You will have strong organisational and project management skills, with the ability to support the planning and delivery of resident and community engagement initiatives.

You will have experience working alongside colleagues who engage directly with residents to improve services, satisfaction and outcomes, as well as experience of facilitating large meetings, engaging with diverse communities and supporting individuals with support or complex needs. You will also have proven experience in delivering compliance policies and procedures and a strong understanding of effective approaches to actively listening to residents, gathering feedback, analysing data and presenting findings clearly.

A good knowledge of social housing policies, consumer standards, community impact assessments and associated practices is essential. You will be confident in facilitating group discussions, meetings and events, and proficient in using technology to communicate effectively and manage resident information.

You will have a proven track record of developing strong internal and external partnerships and building positive relationships with residents and communities. You will hold a CIH Level 3 or 4 qualification, or willing to work towards one, although other relevant qualifications comparable with the requirements of the role will also be considered.

Our core priority

JRHT strives to be a housing association that is sustainable and engaging, providing high quality and continuously improving services and decent affordable homes in well managed communities prioritising those in greatest need.

How to apply

To apply, please complete the online application.

Closing date for applications is 3rd September 2026.

Interviews will take place week commencing 7th September 2026.

Please note that we will be shortlisting and interviewing on an on-going basis and reserve the right to bring the closing date forward should enough quality applications be received.

Additional Information

JRHT operates a hybrid way of working and some homeworking is available, although there is an expectation that the post holder will be in the office to provide support to teams on a regular basis.

There is a requirement that this role will be part of an out-of-hours service, for which you will be renumerated for.

Our commitment to Equality, Diversity and Inclusion

As part of our commitment to equity and specifically anti-racism, we operate an anonymised recruitment process so that bias is eliminated from the shortlisting process.

We are a Disability Confident Employer. This means that we are committed to the recruitment, progression and retention of disabled individuals. We offer interviews to disabled candidates who meet the minimum criteria for the job. If you have a disability, please tell us if you would like to be considered for an interview under the Disability Confident Scheme.

Apply

[Fulltime] Compliance Manager - FTC, 6 months at The Joseph Rowntree Foundation

Sun, 23 Aug 2026 11:00:01 +0100

Hartrigg Oaks, New Earswick - with frequent travel to all care services locations

6 Month Fixed Term Contract

Full Time (35 hours per week)

About the role

We are seeking a dedicated and experienced professional to oversee and enhance the quality and compliance of our care services. The successful candidate will coordinate the annual audit and quality assurance schedule in collaboration with service managers and senior leadership, undertaking pre-audit research, data analysis and audit preparation to identify areas for improvement. You will carry out audits in line with regulatory, contractual, and organisational standards, recording and reporting findings, producing action plans, and monitoring their completion.

A key aspect of the role is identifying training needs through audit outcomes and liaising with the Learning and Development team to implement solutions. You will escalate non-compliance risks and safeguarding concerns promptly, support managers during regulatory inspections and visits, and contribute to service improvement initiatives. The role includes developing systems to monitor performance, promoting best practice across services, creating and delivering workshops, and providing expert advice to managers on quality assurance processes.

You will also ensure accurate and compliant record-keeping, including file audits and reporting to senior leadership, committees and boards, while maintaining compliance with company policies and procedures. The role requires promoting strong partnership working across our care services and being flexible to work across locations as needed. Additionally, you will oversee the safe administration of medication, advise on staff training, and conduct thematic reviews of incidents.

About you

Our ideal candidate will hold an NVQ or QCF Level 3 in Health and Social Care (or equivalent) and possess a strong understanding of key legislation, including the Care Act 2014, CQC standards and regulations, and health and safety requirements within care settings. You will have proven experience in auditing, investigations, and improvement methods, along with practical knowledge of quality assurance systems and the CQC Single Assessment framework.

You will have experience working in customer-focused roles, supporting services to maintain compliance and achieve high-quality standards, while demonstrating the ability to work independently and meet deadlines. Excellent communication and interpersonal skills are essential, with the ability to convey complex information clearly and ensure understanding. Strong analytical skills are required to interpret data, draw conclusions, and produce reports. The role also demands the ability to travel regularly to all care service locations and experience operating in sensitive and confidential environments with input from diverse stakeholders.

Our core priority

To apply, please complete an online application.

Closing date for applications is 27 August 2026.

Please note that we may conduct shortlisting and interviewing on an on-going basis and reserve the right to bring the closing date forward should enough quality applications be received.

Additional Information

We are a values driven organisation and our values drive our behaviours. We’re at our best when we’re continually building on trust, showing we care and making a difference – and we hope others will do the same. We are committed to creating an inclusive and welcoming workplace, where all colleagues can be themselves.

Due to the duties of this role, there is a requirement to be on site and to travel between sites.

Our commitment to Equality, Diversity and Inclusion

At JRHT we believe in giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or social economic background. We positively encourage applications from people with experience of living in poverty.

As part of our commitment to equity and specifically anti-racism, we operate an anonymised recruitment process so that bias is eliminated from the shortlisting process.

We are a Disability Confident Employer. This means that we are committed to the recruitment, progression and retention of disabled individuals. We offer interviews to disabled candidates who meet the minimum criteria for the job. If you have a disability, please tell us if you would like to be considered for an interview under the Disability Confident Scheme.

Apply

[Fulltime] Technical Surveyor at GRADUS

Sat, 22 Aug 2026 18:00:02 +0100

Technical Surveyor

London & South

Competitive Salary

Permanent, Full Time

Gerflor and Gradus are recognised leaders in flooring and interior solutions, with a strong presence across sectors including healthcare, commercial, education, retail, hospitality and housing.

With a complementary product portfolio that delivers complete, high-performance and sustainable solutions, we are well positioned to accelerate our growth across the UK.

Due to our ongoing success, we are now looking for an ambitious and commercially driven Technical Surveyor to shape and deliver our national strategy within the Builder Merchant sector, driving sales, distribution and market share for two established premium brands.

Base and Geographical area

The role is field based, and you will be expected to attend any of the Gradus and Gerflor facilities when required. A flexible approach is required which will mean working out of normal “office hours” to accommodate site and customer needs. Occasional overnight stays may be required.

The role

As a part of the Technical Support Team, your main role will be as a Surveyor within the Gradus and Gerflor group. You will be part of a team tasked in ensuring timely and accurate responses to customer and business requests for surveying of projects for stairs nosing, barrier meetings and other Gradus accessory products. The skills obtained will enable opportunities to progress into a wider technical support role within Gradus Gerflor.

Key Responsibilities:

Conduct site surveys and measurements for nosing and matting installations.
Investigate and assess customer complaints relating to Gradus and Gerflor products.
Carry out site repairs for warranty-related issues.
Prepare accurate survey reports and templates to support customer orders and production.
Produce clear, concise reports on site visits and complaint investigations.
Support the Technical Manager and wider team with ongoing projects.
Liaise with Technical Support, Area Sales Managers (ASMs) and Regional Managers to ensure customer requirements are met.

About you – what you’ll bring:

A ‘can do’ attitude
A full UK driving licence
A flexible approach to working
Good level of IT skills
Excellent verbal and written communication skills

What we offer in return:

Salary is competitive and in line with relevant skills, experience and potential product or industry knowledge.
Full training in the role requirements
In addition, there is also a potential bonus of up to 20% of salary based on a mix of business performance and achievement of personal objectives.
Holiday’s 26 per annum (excludes bank holidays)
Laptop / Mobile Phone
Company Pension scheme
Company Car
26 days annual leave plus bank holidays (4-5 days saved for Christmas shut down)
Additional annual leave purchase scheme (up to 5 days)
Birthday Holiday
Employee Benefits Platform provided by VIVUP which includes: -
Employee Assistance Programme - 24/7 free confidential advice
discounted high street shopping
Cycle to work scheme.
Group life insurance and death in service
Company Pension contribution
Occupational Health Services
Discounted Gym Membership

We are proud to be an equal opportunity employer.

Gerflor and Gradus are committed to creating a diverse and inclusive workplace and welcome applications from all qualified candidates. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply

[Fulltime] Customer Service Team Leader at Morgan Sindall Property Services

Sat, 22 Aug 2026 15:00:02 +0100

Permanent – Full Time

We are looking to recruit a Customer Service Team Leader to join our Welwyn & Hatfield Contract, based from our office in Welwyn Garden City, AL8 6AE

About the Role

Customer Team Leader will ensure the contact centre operations deliver the required performance, being committed to delivering a great customer contact experience through a variety of customer contact channels which might be; Phone, Email, Video, Social, Correspondence.

Assessing resourcing requirements and supporting the day-to-day activity, you’ll support the Management team in the delivery and achievement of the annual and 5 year plan and lead colleagues on your team to develop best practice and implement change. You’ll undertake quality assurance and drive a culture of ‘right first time’, as well as assisting and working alongside the Customer Performance Manager to manage the KPI’s and ensure SLA’s are adhered to. You’ll resolve complaints and acknowledge compliments, implementing action plans to address any areas of dis-satisfaction. You’ll communicate and manage annual leave and absences and use initiative to assist the team when necessary, covering absence and busy periods.

About You

With exceptional communication skills, you’ll be able to establish and maintain effective customer relationships and be confident when it comes to presenting to a range of people and groups. You’ll have strong administration skills, a good working knowledge of Microsoft Office and above all, an excellent customer focus.

Benefits

26 Days Holiday & Bank Hols
Enhanced Pension Plan
Private Healthcare (including 24hr GP)
Life Assurance
Share Save
Enhanced Maternity & Paternity Pay
Work Perks Discounts & Vouchers
Buy & Sell Holiday
Flexible Working & Flexible Bank Holidays
Cycle to Work
Volunteering (2 days paid)
Learning & Development Opportunities
Extensive Wellbeing Support, including EAP
Loyalty & Values Awards
Funded Professional Subscription
Eye Care Vouchers

About Us

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

MSPS are proud to support the resettlement of armed forces personnel

Please refer to full job description upon completing your application.

Apply

[Fulltime] Scheme Manager at South Liverpool Homes

Sat, 22 Aug 2026 13:00:02 +0100

Scheme Manager

£30,928 per annum, plus excellent benefits

Office working - at our Independent Living Scheme, Servite Court.

Permanent, Full Time - 35 hours per week. We are also ‘Happy to Talk Flexible Working’

Closing Date: 27th August at 5pm

Recruitment Date: 9th September

Our vision is Great homes. Strong communities. Bright futures.

This vision supports our mission to provide quality homes and community-enhancing services to those in need. As a social landlord and a major stakeholder in the communities where we work, we work to tackle societal issues and help close the gap on the multiple inequalities that our communities face. Fundamental to this is the provision of good quality housing that people are proud to call their home.

What will your role be?

As the Scheme Manager, you will provide an effective housing management service to tenants living in our Independent Living accommodation. You will manage the Scheme to ensure it is appropriately maintained, safe and welcoming. The Scheme Manager will support tenants to sustain their tenancies, access relevant housing management support and live independently within the suitable shared living environment.

For further information, please review the job description within the recruitment pack attached below.

Who are we looking for?

The successful candidate will have experience involving care of people over aged 55 within a housing environment. You will have experience of delivering excellent customer service and working with a range of customers and agencies to deliver cross tenure services. An understanding of independent living accommodation management issues and of current housing legislation is essential.

You will be able to deal with conflict and complaints, and assess the complex and varied support needs of residents in independent living schemes.

For further information, please review the person specification within the recruitment pack attached below.

Why join us?

You’ll love being part of a caring, inclusive, professional and innovative organisation. You’ll work with colleagues who feel happy, motivated and passionate about what they do as well as working for an organisation that will support and inspire you to do your very best.

How to apply

Please review the recruitment pack below and complete our online application process.

All applicants must apply with a CV and a supporting statement in order to be considered for this vacancy, if either document is not included then your application will not be progressed. Your supporting statement can be completed as part of the online application form and should be a minimum of 200 words.

Encouraging diversity

We are always working to increase diversity and seek people who can bring diverse thinking, who care about our purpose, and fully support our values and commitment to our customers. We therefore welcome applications from all diverse backgrounds, cultures, perspectives, and experiences to support innovation, creativity, and to help us build balanced teams from all walks of life.

We understand applicants from ethnic minority backgrounds and/or with a disability may have experienced additional barriers when applying for a new role and so we offer applicants from ethnic minority groups or disabled applicants a guaranteed interview if they wish to apply under the relevant scheme and meet all the essential criteria outlined in the person specification.

If you wish to apply under either of these schemes, then please ensure you select "YES" to the relevant question on our online application form.

Further information

For further information about this exciting opportunity please download the recruitment pack at the bottom of this page.

Apply

[Contract] Fleet Administrator at Morgan Sindall Property Services

Sat, 22 Aug 2026 13:00:02 +0100

Fleet Administrator

Leeds

£28,000 per annum + Excellent Benefits

Fixed Term - Full Time (12 months)

37.5 hours per week: Monday to Thursday: 08:30-17:00, one hour lunch and Friday 08:30-16:30 with half hour lunch

We are looking to recruit a Fleet Administrator to join our team based in Leeds, West Yorkshire. This is a fantastic opportunity for an organised and detail-oriented administrator to play a key role in supporting the day-to-day management of our fleet administration.

About the Role

Working within the HR team, but closely with the Fleet Manager, you’ll ensure the administration of the fleet is managed accurately within required timescales.

Main duties include:

Maintain accurate fleet records by continual update of the fleet list and system, including weekly & monthly reconciliations
Administration of Fleet Fines, working closely with Payroll to reallocate costs
Updating Auto Pay Systems for Congestion Charging, Tolls, and Clean Air Zones in a timely manner to avoid penalties
Update Parking accounts and reconcile on a monthly basis
Monitor and maintain the licence check database, flagging any concerns to the Fleet Manager
Creating Purchase Orders for vehicle related repair costs, updating log and reconciling with any outstanding invoice queries from Suppliers
Ordering & cancellation of fuel cards including monthly reconciliation
Managing the fleet email inbox and responding to queries promptly and professionally
Communicating with employees and suppliers via telephone and email on a regular basis

About You

We’re looking for an organised proactive individual who has worked in a fast-paced environment, delivering a high standard of administrative support.

You’ll have previous administration experience, ideally within a fleet environment. You will be highly organised, able to manage a busy and varied workload, and comfortable working with accuracy and attention to detail. Strong communication skills are essential, as you will be liaising with colleagues and stakeholders across the business.

You will also have good working knowledge of Microsoft Office applications, particularly Excel and Word, and be confident using these tools to maintain records, reconcile data and produce accurate documentation.

If you are looking for an opportunity to join a busy team where your organisational skills and attention to detail will make a real impact, we would love to hear from you.

Benefits

26 Days Holiday & Bank Hols
Discretionary Incentive Scheme
Enhanced Pension Plan
Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
Life Assurance & Accident Cover
Share Save
Enhanced Maternity & Paternity Pay
Work Perks Discounts & Vouchers
Buy & Sell Holiday
Flexible Working & Flexible Bank Holidays
Cycle to Work
Volunteering (2 days paid)
Learning & Development Opportunities
Extensive Wellbeing Support, including EAP
Loyalty & Values Awards
Funded Professional Subscription
Eye Care Vouchers

About Us

With over 800 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

MSPS are proud to support the resettlement of armed forces personnel.

Please refer to the full Job Description upon completing your application.

Apply

[Fulltime] Scheme Co-Ordinator at Two Rivers Housing

Sat, 22 Aug 2026 13:00:02 +0100

Scheme Co-Ordinator

Newent - Gloucestershire

£27,559.94 per annum

Permanent, Full Time (37 hours per week)

Come make a real difference as our Scheme Coordinator

Everyone should have a warm, safe, affordable home. As a Scheme Coordinator you’ll play a key role in helping us provide this for our HomePlus tenants.

You’ll be responsible for managing some of our HomePlus schemes, providing additional support on everything from health and safety and tenancy issues to community activities and property adaptations.

What you’ll bring to our team

As the friendly face of Two Rivers Housing, you’ll use your skills and expertise to deliver a great customer experience for our HomePlus tenants. You’ll work directly with partner agencies, inhouse teams, and friends and family to champion the needs of those on your scheme and be the first point of contact for queries and information. You’ll spend your days in our communities making regular visits, organising events, conducting health and safety inspections, fire alarm and emergency lighting checks and reporting defects, faults or general disrepair of our HomePlus schemes in line with company policies and procedures. You will be responsible for making sure our HomePlus schemes are vibrant and safe communities for our tenants.

What we’re looking for

Someone who puts tenants and communities at the heart of everything you do involving, informing, and communicating with tenants to provide a great service.
Works well within their own team and can effectively engage with other teams, partners, and others to solve problems and find the best solutions.
An understanding of the housing policy and practice, as well as appropriate landlord and tenant legislation and codes of practice.

Qualifications

Minimum of 4 GCSEs, grade C/4 or above or equivalent including Maths and English.
Full UK driving licence and access to a car insured for business use.
Desirable: CIH Level 3 qualification or equivalent

Apply

[Fulltime] Customer 1st Advisor at The Pioneer Group

Sat, 22 Aug 2026 12:00:02 +0100

Customer 1st Advisor

Castle Vale, Birmingham

£27,218 per annum

Permanent, Full Time (37 hours)

Closing Date: 27th August 2026 (12pm)

Interviews: week commencing the 7th September 2026

Our Customer 1st team is the first point of contact for customers, providing friendly, professional support across a wide range of enquiries.

As a Customer 1st Advisor, you will manage inbound calls, welcome customers at our Castle Vale offices, and support service delivery through a variety of administrative tasks and customer surveys. This is a varied, people‑focused role where no two days are the same.

About the role

In this role you will:

Act as the first point of contact for customer queries, helping to resolve issues at the earliest opportunity
Provide a professional front-of-house reception service, ensuring customers feel welcome and supported
Handle customer enquiries via face‑to‑face contact, telephone and written communication
Work closely with colleagues across different service areas to deliver joined‑up, efficient support
Undertake administrative tasks and outbound survey work to support continuous service improvements

About you

We’re looking for someone who:

Has a genuine passion for delivering excellent customer service
Is confident communicating with customers in person, over the phone and in writing
Has experience in office administration or customer‑facing roles
Is flexible and adaptive to meet business needs
Enjoys working as part of a team and supporting colleagues across different service areas
Is eager to learn, proactive, and keen to develop new skills

If you enjoy helping people, solving problems, and being part of a supportive team that makes a real difference, we’d love to hear from you.

Apply

[Fulltime] Assistant Quantity Surveyor at Morgan Sindall Property Services

Fri, 21 Aug 2026 17:00:02 +0100

Assistant Quantity Surveyor

Westminster, W9 2AR

£30,000 - £37,000 per annum + Excellent Benefits

Permanent, Full Time

40 hours per week: Monday to Friday, 08:00-17:00, one hour lunch

We are looking to recruit an Assistant Quantity Surveyor to join our Commercial team based in our office at Westminster.

About the Role

As an Assistant Quantity Surveyor, you will assist with the day-to-day financial control, reporting and commercial performance management of a Planned Works contract mainly, with the overall contract being a Repairs and Voids Contract.

Within the role, you will assist the lead Quantity Surveyor with cash management, including timely application / certification / invoicing / payment and careful administration of subcontract accounts.

About You

We’re looking for candidates with previous experience working as an Assistant Quantity Surveyor within the Social Housing sector. You’ll have a solid understanding of Repairs & Maintenance (R&M) contracts and be confident in carrying out key commercial activities, including paying subcontractors and invoicing clients. Experience or knowledge of Fire Risk Assessment (FRA) projects is highly desirable.

You will be commercially aware, organised, and capable of managing multiple priorities while working collaboratively with operational and financial teams to ensure successful project delivery.

Essential Qualifications:

NVQ Level 4 qualification in Quantity Surveying (or equivalent)

Desirable:

CSCS Card – White or working towards

Benefits

Profit Share Discretionary Annual Bonus Scheme
26 Days Holiday plus Bank Holidays
Enhanced Pension Plan
Private Health Insurance or Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
Life Assurance & Accident Cover
Share Save
Enhanced Maternity & Paternity Pay
Work Perks Discounts & Vouchers
Buy & Sell Holiday Schemes
Flexible Working & Flexible Bank Holidays
Cycle to Work
Volunteering (2 days paid)
Learning & Development Opportunities
Extensive Wellbeing Support, including EAP
Loyalty & Values Awards
Funded Professional Subscription

About Us

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

MSPS are proud to support the resettlement of armed forces personnel.

Apply

[Parttime] Audit and Risk Committee Chair (Non-Executive Dire at Alliance Homes Group

Fri, 21 Aug 2026 17:00:02 +0100

Audit and Risk Committee Chair (Non-Executive Director)

Portishead, North Somerset (hybrid)

£11,000 per annum
Fixed Term - Part Time

Lead Assurance. Shape Strategy. Strengthen Communities.

Alliance Homes is a community-based housing provider serving the West of England. We own and manage more than 7,000 homes and deliver services to nearly 12,000 customers, supported by around 400 colleagues.

We are financially resilient, well governed and ambitious for the future, focused on delivering safe, secure and affordable homes while remaining responsive to a fast-evolving operating and regulatory environment.

We are seeking a Chair for our Audit & Risk Committee to join our Board.

At a time of increasing regulatory scrutiny and financial complexity, this role will be instrumental in helping us remain ambitious, resilient and accountable.

This is a pivotal governance role with significant influence, offering the opportunity to shape financial oversight, risk management and assurance in a purpose-led organisation that is deeply committed to its customers and communities.

The Opportunity

As Chair of the Audit & Risk Committee, you will provide independent leadership and assurance to the Board across financial reporting, internal control, risk management and audit.

Working closely with fellow Board members and the Executive team, you will:

Lead a high-performing Audit & Risk Committee, ensuring robust oversight and effective governance
Provide clarity and assurance on financial integrity, controls and regulatory compliance
Oversee risk in a dynamic environment—balancing ambition with careful decision-making
Bring constructive challenge and independent judgement at Board level
Support strategic discussions on growth, treasury, investment and long-term sustainability

You will play a central role in ensuring Alliance Homes continues to operate with transparency, accountability and strong governance, while remaining focused on delivering for customers.

Who We’re Looking For

We are seeking an experienced and credible leader who combines technical expertise with sound judgement and a collaborative approach.

You will bring:

A recognised financial qualification (ACA) and senior-level finance experience
Strong understanding of audit, risk, internal controls and assurance frameworks
A track record of operating effectively in Board or Committee environments
The confidence and presence to support and challenge constructively
Commercial acumen and the ability to navigate complex, regulated environments
An ability to understand and engage well with our customers.

We welcome candidates with experience in social housing, a similar sector, or any highly regulated environment. While social housing experience is not essential, we highly value fresh perspectives, independent thinking, and transferable governance expertise.

Just as important is cultural alignment - our A-Game standards define how we work at Alliance, helping us stay aligned, make decisions with confidence and continuously improve our performance.

They define how we deliver our strategy:

We are all about the Customer
We are one team
We are easy to do business with
We are striving for excellence
We are forward thinking

Why Join Alliance Homes?

Make a meaningful impact—help shape an organisation that directly improves lives and communities
Influence at Board level—play a key role in financial stewardship and strategic decision-making
Bring your expertise to a purpose-led organisation navigating real-world complexity and change
Work with a committed, high-performing Board and Executive team
Contribute to the future of housing at a time when governance, risk and assurance have never been more important

Our Commitment to Inclusion

We are committed to building a diverse and inclusive Board that reflects the communities we serve.

We actively encourage applications from individuals from under-represented backgrounds and those with lived experience of social housing. We believe better decisions are made through diversity of thought, background and perspective.

As a signatory to the National Housing Federation Chairs’ Challenge, we are committed to open, transparent and inclusive recruitment.

Time Commitment

· Board meetings: quarterly

· Audit & Risk Committee: quarterly

· Strategy/development sessions: up to 4 per year

Apply Now (using the link at the top of the page)

Closing Date: 31st August 2026

Interviews: 21st September 2026

Apply

[Fulltime] Customer Service Planner at Morgan Sindall Property Services

Fri, 21 Aug 2026 15:00:01 +0100

Fixed Term Contract until June 2027 – Part Time – 20 Hours

We are looking to recruit a Customer Service Planner to join our team, based from our office in Basildon, Essex.

About the Role

Joining our team, you’ll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephone and email.

Using our in-house system, you’ll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.

About You

Candidates will have the following:

Previous experience in a similar role would be advantageous.
Office administration experience is essential.
Good phone abilities and communication skills e.g. ability to communicate with different stakeholders at different levels
Good administration skills and computer skills
Passionate about service delivery and customer satisfaction
Able to work towards targets

Benefits

Profit Share Discretionary Annual Bonus Scheme
26 Days Holiday plus Bank Holidays
Enhanced Pension Plan
Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
Life Assurance & Accident Cover
Share Save
Enhanced Maternity & Paternity Pay
Work Perks Discounts & Vouchers
Buy & Sell Holiday Schemes
Flexible Working & Flexible Bank Holidays
Cycle to Work
Volunteering (2 days paid)
Learning & Development Opportunities
Extensive Wellbeing Support, including EAP
Loyalty & Values Awards
Funded Professional Subscription

About Us

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking, and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people is key to our success.

MSPS are proud to support the resettlement of armed forces personnel.

Please refer to full job description upon completing your application.

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[Parttime] Governance Assistant at The Joseph Rowntree Foundation

Fri, 21 Aug 2026 14:00:02 +0100

Permanent, Part Time (21 hours per week)

About the role

Here at Joseph Rowntree Foundation, we are looking for a Governance Assistant to join our Chief Executive’s Office. This is an exciting opportunity to play a key role in supporting the smooth running and continuous improvement of the organisation’s governance.

Working as part of the Governance team, you will provide high-quality administrative support across the Group’s governance cycle, helping to enable effective decision-making and strong governance practice. You will coordinate Trustee, Board and committee meetings, maintain the annual governance calendar, manage meeting logistics, arrange travel and accommodation, support workshops and events, and provide confidential support to Trustees and senior colleagues. You will also monitor the Governance inbox, maintain the governance decisions database and ensure actions and key issues are followed up promptly.

Alongside governance responsibilities, you will contribute to the effective running of the Chief Executive’s Office by supporting the Executive Assistant to the Chief Executive with meetings and events, providing diary management for the Associate Director, and carrying out a range of day-to-day administrative tasks.

The role offers the opportunity to improve administrative systems and processes, including maintaining relevant intranet and SharePoint pages, while contributing to new projects and continuous improvements across the Chief Executive’s Office.

About you

We are seeking an organised, proactive and highly professional individual with excellent verbal and written communication skills. The successful candidate will demonstrate the highest standards of honesty, integrity and discretion, with the ability to manage sensitive and confidential information appropriately.

You will be a collaborative team player who builds and maintains positive, productive working relationships with colleagues and stakeholders at all levels, and you will bring a proactive approach, a strong commitment to teamwork, and the ability to remain calm under pressure while maintaining a positive, can-do attitude. Confident working independently, you will use your initiative to make sound decisions and provide high-quality administrative support within a busy, high-profile environment.

You will be proficient in the use of IT systems, with advanced knowledge of Microsoft Office applications, including Teams, Outlook, Word, Excel and PowerPoint, together with experience of using SharePoint. You will also have proven experience of managing complex electronic diaries and leading improvements of organisational systems and process.

How to apply

If you share our passion and this role sounds like you, then we’re looking forward to hearing from you.

Please submit your CV and supporting information via our online application platform.

The closing date for applications is 24th August 2026

Interviews will take place on tbc

We reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.

Additional Information

Applications are welcome from all, regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or socioeconomic background.

We positively encourage applications from people from marginalised backgrounds, including but not limited to those with experience of living in poverty.

We are committed to being an anti-racist organisation and operate an anonymised recruitment process so that bias is eliminated from the shortlisting process.

In support of our approach to flexible working, we are happy to receive applications from those seeking full-time employment, as well as those who may want to share the role on a part-time basis. When making your application, please state whether you want to be considered for either full or part-time work and, if part-time, the number of hours per week you would be looking for.

At JRF we’re at our best when we’re continually building on trust, showing we care and making a difference – and hope others will do the same. So, for those roles which allow it, we’re developing a more blended approach to how and where you work. This means you can expect to work flexibly between the office and home (with an expectation of two days a week in your home office).

We are a Disability Confident Employer. This means that we are committed to the recruitment, progression and retention of disabled individuals. We shall also offer interviews to disabled candidates who meet the minimum criteria for the job. If you have a disability, please tell us if you would like to be considered for an interview under the Disability Confident Scheme.

If you have any additional needs and need reasonable adjustments to be made to the interview process, please let us know.

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[Fulltime] Head of Commercial at Stockport Homes Group

Fri, 21 Aug 2026 12:38:53 +0100

Head of Commercial

Upto £74,000 + Car Allowance

Stockport

Full-Time

Permanent, Full-Time (40 Hours Per week)

This role is initially based onsite but there may be the opportunity to transition to a hybrid working arrangement, subject to business needs and performance

As part of Stockport Homes Group, we are the innovative construction and trading business known as Three Sixty SHG Ltd. We have formed and grown since inception back in 2016, with a pipeline of capital works projects, new build and other external refurbishment & alterations projects. Three Sixty has the vision to design, build, refurbish and regenerate places to improve economic and social outcomes for people.

Three Sixty is seeking an experienced Head of Commercial to lead our commercial and business support functions, supporting the effective delivery of maintenance and construction services that meet the organisational goals.

This senior leadership role is responsible for overseeing business administration, supply chain engagement, quantity surveying, procurement, compliance, stores, fleet management, customer liaison, and works scheduling to maximise efficiency. You will lead and develop a multi-disciplinary team, champion continuous improvement, and ensure strong commercial performance across the business.

The Role

As Head of Commercial, you will be responsible for ensuring that the business’s support services operate efficiently, effectively, and in line with organisational goals.

Key responsibilities include:

Leading and developing high-performing commercial and business support teams.
Overseeing quantity surveying, estimating, procurement, and commercial disciplines across the business.
In association with group support services you will manage business administration processes, compliance documentation, and supplier payments.
Ensuring effective materials management through the Stores function and various procurement framework relationships.
Lead the scheduling team to maximise operational efficiency.
Driving quality management, service improvement, and digital transformation initiatives.
Managing contractor compliance, including health and safety and customer service requirements.
Managing fleet, plant and waste contract operations across the business.
Working closely with Finance to support budget management, forecasting, and financial controls.
Building strong relationships with stakeholders, suppliers, and operational teams to deliver excellent customer outcomes.

About You

We're looking for a commercially minded leader with a passion for operational excellence and customer service.

You'll bring:

Significant commercial management and leadership experience.
A strong understanding of maintenance and construction contracts arrangements.
Experience managing budgets, forecasting, procurement, and contract performance.
Confidence in the application of ICT systems.
A track record of leading change and implementing new ways of working.
Excellent communication, stakeholder management, and decision-making skills.
The ability to motivate and develop multi-disciplinary teams.

Qualifications

Essential:

HNC, BTEC level 4 qualification in Surveying, Construction Management, Procurement, Business, Commercial Management, or a related discipline.

Desirable:

Degree or professional qualification in Surveying, Construction Management, Business, Commercial Management, or a related discipline.
Relevant health and safety, procurement, or commercial qualifications.
Holding, or willing to work towards, qualifications and training required under the Regulator of Social Housing's Competence and Conduct Standard.

The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We’re always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.

This role will be on Three Sixty terms and conditions. 

Please note that we do not accept applications through third-party websites. To ensure your application is reviewed, please apply directly through our careers page.

Closing Date: Friday 11th September 2026

Interview Date: Tuesday 29th September and Thursday 1st October 2026

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