MyDiversity Jobs

[Fulltime] Gas Safety Engineer at Rochdale Boroughwide Housing

Wed, 13 May 2026 17:00:05 +0100

Permanent – Full Time – 36.25 Hours (+ Callout and Standby requirements - on call rota is currently 1 in 10 days)

RBH currently have an opportunity for a Domestic Gas Safety Engineer to join our Gas Safety Team covering Middleton, Heywood and Rochdale providing an efficient and effective Gas Safety Service to our clients, carrying out servicing, installations, fault finding and rectification to both occupied and empty properties, public buildings and communal areas.

You’ll provide a quality installation and maintenance service, carrying out the works within set timescales in a manner that demonstrates customer care and high standards of quality, efficiency and compliance with customer requirements, while adhering to all relevant standards and legislations.

Who are we looking for?

We are looking for someone who:

Holds ACS Qualifications, CCN1, CENWAT1, CKR1, HTR1 and MET1
Hold recognised training or experience in domestic gas and domestic heating systems and controls.
Awareness and empathy of the social issues that may impact upon RBH customers.
Works in adherence with RBH’s organisational objectives.
Works to develop a one-team culture, improving cross-departmental working and excellent results.
Actively practices and encourages in others; respect, and values diversity for the benefit of the organisation.
Holds a full UK driving licence
Ideally has Part P electrical and unvented hot water qualifications (not essential)

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[Fulltime] Greenspace Operative at One Manchester

Wed, 13 May 2026 14:00:04 +0100

Greenspace Operative

Manchester - Agile

£32,091.99 per annum
Full Time, Permanent (40 hours per week)

Support our communities. See the difference you can make in our city.

At One Manchester we are on an incredible journey to shape our future. The Homes team have recently gone through a restructure, as we have refocused our energy and changed our processes so we can better support our customers and do what matters to them most. As a result, we have a number of exciting new roles which have become available.

We have an exciting position available for a Greenspace Operative to join us!

You’ll undertake a wide range of maintenance and associated tasks across Greenspace services on all One Manchester owned and managed properties. The role involves carrying out Greenspace maintenance works at both tenanted and vacant properties, supporting the upkeep, improvement, and presentation of external environments across the portfolio.

You’ll carry out Greenspace work with a strong focus on delivering excellent customer service, working to a ‘Right First Time’ approach by completing tasks in a single visit wherever practicable, while maintaining consistently high standards of quality, performance, and workmanship.

You’ll undertake a wide range of maintenance and associated tasks across Greenspace services on all One Manchester owned and managed properties, working across both tenanted and vacant homes.

What we’re looking for:

NVQ Level 2 in Horticulture (or equivalent), or willingness to work towards
Full UK driving licence, with the ability to tow a trailer and operate plant, or willingness to work towards
PA1/PA6 spraying certification, or willingness to work towards obtaining it.
Working knowledge of relevant health and safety legislation, including COSHH.
Excellent verbal and written communication skills.
Experience working in a customer-facing role, delivering high standards of customer service.
Ability to respond appropriately to emergencies and use own initiative.

Why take up the challenge with One Manchester? This really is a great place to work. We’ve bags of potential and have huge opportunities waiting to be unlocked. Supportive and flexible, we’re rightly proud of our work and excited about the future. So, challenge yourself to be creative and ambitious and see the difference you can make in our great city.

If this sounds like you then apply today, we’d love to hear from you!

We own and manage over 12,000 homes in central, south and east Manchester. We have one purpose: to provide good quality homes, great services, and real opportunities for our customers and communities. Our role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure homes. That’s not to say it’s not one our key priorities, it’s simply one of the many things we do to help our customers live happy and fulfilled lives. We put people at the heart of everything we do. We’re constantly evolving as a business to ensure we’re supporting our customers and communities. We focus on improving our communities by offering a range of services, including employment opportunities, building new developments, and ensuring our customers have safe homes to live in.

In accordance with the aims of our Equality and Diversity strategy and organisational commitment to address the employment of underrepresented groups, One Manchester is operating 'the Rooney Rule'. This means that we aim to interview at least one ethnically diverse candidate for all roles. We will also interview at least one female candidate for all our roles within our trades and facilities teams where we experience an under representation.

One Manchester strives for equality, diversity and inclusion in all that we do. We positively encourage applications for employment from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

We are transitioning to a culture where agile working will be a feature of many of our roles. We also try to support and promote a culture of flexible working where possible and practical. If you are interested in a role but require flexibility or part time hours please give us a call and we can let you know if this can be considered for a particular role.

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[Fulltime] Social Value Co-ordinator at Lovell Partnerships

Wed, 13 May 2026 13:00:06 +0100

Full Time – 37.5 Hours

Fixed Term Contract - 12 months with potential further extension

We are currently looking to recruit a Social Value Coordinator to join Lovell’s South Wales & West region, to work from our Cardiff office.

As our Social Value Coordinator, you will be responsible for helping maximise the social value investment as part of the Cardiff and Vale Partnership Programme social value strategy.

Reporting to the Social Value Manager the candidate will assist the social value team and work with our wide range of delivery partners to ensure community benefits and broader social value commitments are developed.

Acting as first point for residents and surrounding community, you will provide effective liaison between the community and the project team, from pre-start through to completion of project, ensuring information on social value activities is fed back into the Project Team and reported monthly to partners.

To be successful in this role, we are looking for someone with previous experience within a similar role and working knowledge of Social Value monitoring frameworks. You will have strong analytical, data interpretation and management skills with excellent organisational and communication skills – verbal and written. You will be confident in the use of Word, Excel, Outlook and PowerPoint. You will have the ability to engage well with others and influence a range of key stakeholders with confidence in meeting and working with a diverse range of people from a variety of backgrounds.

Benefits

Holidays - 26 days

Life Assurance

Pension

Private medical insurance

Ability to purchase additional holiday

Access to discount portal

Cycle to Work scheme and the Lovell Way to EV

Digital GP

Employee assistance programme

Sharesave scheme

As an Investors in People Gold award employer, Lovell is the UK’s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects.

We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams.

The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all.

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[Fulltime] Multi Skilled Plumber at Wythenshawe Community Housing Group

Wed, 13 May 2026 13:00:06 +0100

We’re continuing to strengthen our Property Services team and are now looking for two experienced Multi-Skilled Plumbers to join Wythenshawe Community Housing Group (WCHG).

If you’re a qualified plumber with experience in housing maintenance, who enjoys varied work and takes pride in delivering a high-quality, customer-focused service, this is a great opportunity to make a real difference to our homes and communities.

About the Role

As a Multi-Skilled Plumber, you’ll deliver a responsive and high-quality repairs and maintenance service across WCHG properties. Plumbing will be your core trade, but you’ll also carry out a range of associated multi-skilled works to support efficient service delivery and ensure jobs are completed right first time.

You’ll work independently and alongside other trades, engaging directly with tenants, working safely in occupied homes, and ensuring properties are left clean, secure and in good condition.

What You’ll Be Doing

• Carrying out plumbing repairs, installations and maintenance in tenants’ homes and on construction sites
• Completing planned and reactive works, including kitchens, bathrooms, damp and mould treatments
• Undertaking associated multi-skilled repairs when required
• Using hand tools, power tools and specialist equipment safely and effectively
• Assessing jobs, planning work and requesting materials and parts
• Communicating clearly with customers and delivering a professional, customer-focused service
• Completing all job documentation accurately and on time
• Working to agreed targets, service standards and timescales
• Following all health & safety procedures and safe systems of work
• Participating in out-of-hours emergency cover when required

What We’re Looking For

Essential:
• NVQ Level 2 (or equivalent) in Plumbing
• Experience of multi-skilled housing maintenance and/or reactive repairs
• Experience working in a building or construction environment
• Strong technical knowledge of plumbing skills, materials, tools and safety procedures
• Proven customer-focused approach with the ability to build and maintain good customer relationships
• Good verbal and written communication skills, including accurate completion of work documentation
• Ability to work independently and as part of a team
• Ability to work to targets and deadlines
• Full UK driving licence
• Willingness to work at heights, in confined spaces and in varying work conditions
• Flexibility to participate in emergency and out-of-hours work

Desirable:
• Experience working within social housing
• Willingness to undertake additional training linked to the trade and role

Application Deadline - Sunday 17th May

Please note the above date is subject to change, and the advert may be closed early dependent on applications received. If you are interested in applying, don't wait!

Why join us?

As an Investors in People Health & Wellbeing recognised employer we offer a wide range of benefits such as;

25 days Annual Leave, rising to 30 with length of service and subject to approval the option to buy and sell additional annual leave*
Enhanced leave options for Maternity, Paternity, Adoption & Shared Parental Leave*
Enhanced Pension scheme contributions
Our Health Care Plan gives you money back for dental, optical, therapy costs and more
Subsidised Healthy Living benefits i.e. gym membership or yoga classes
Subsidised Leisure Learning benefits i.e. finance towards driving lessons or learning a new language
Car Lease Scheme, Cycle to Work scheme*
Volunteering days in the local community
We offer a Salary Sacrifice Pension option*

*Subject to eligibility criteria

About Us

Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester.

We are committed to investing in the health, wellbeing and development of colleagues, who we will reward fairly and empower and trust to deliver their best work for the benefit of WCHG, our customers and stakeholders. WCHG is an inclusive employer of choice, where differences are recognised as strengths in delivering our purpose. WCHG operates anonymous recruitment selection practices. A disability confident employer WCHG will work to make reasonable adjustments where possible throughout its employment processes.

Our purpose is to provide good quality homes and services to our customers and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities

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[Fulltime] Customer Service Controller (Operations - Custome at Morgan Sindall Property Services

Wed, 13 May 2026 13:00:06 +0100

Full Time– 40 Hours per week

Fixed Term Contract – 12 months

We are looking to recruit a Customer Service Controller to join our team on our Waltham Forest Contract based from our office at Osprey House.

About the Role

Joining our team, you’ll be responsible for liaising with clients, sub-contractors, suppliers and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given.

Using our MSi system, you’ll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.

Candidates will have good working knowledge of Microsoft Office, with strong administration, organisational and communication skills, both written and verbal. With excellent customer service skills, you’ll have previous experience within the repairs and maintenance sector, or a trade-based background, with good problem-solving skills.

Benefits

26 Days Holiday & Bank Hols
Enhanced Pension Plan
Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
Life Assurance & Accident Cover
Share Save
Enhanced Maternity & Paternity Pay
Work Perks Discounts & Vouchers
Buy & Sell Holiday
Flexible Working & Flexible Bank Holidays
Cycle to Work
Volunteering (2 days paid)
Learning & Development Opportunities
Extensive Wellbeing Support, including EAP
Loyalty & Values Awards
Funded Professional Subscription
Eye Care Vouchers

About Us

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

MSPS are proud to support the resettlement of armed forces personnel

Please refer to full job description upon completing your application.

Apply

[Fulltime] Bid Writer at Lovell Partnerships

Wed, 13 May 2026 12:00:04 +0100

Permanent – Full Time – 37.5hours

We’re looking for an experienced and quality‑driven Bid Writer to lead the development of high‑impact tender submissions across the social housing planned maintenance and refurbishment sectors. In this pivotal role, you’ll be responsible for producing clear, compelling and compliant responses to PQQs and ITTs, developing win themes, and ensuring proposals fully reflect the organisation’s strengths.

Working closely with Business Development, Operational and Commercial teams, you’ll develop bespoke bid content and coordinate contributions from subject matter experts. You’ll manage evidence and bid libraries, ensuring submissions are accurate, engaging, and delivered on time.The role also involves supporting bid strategy sessions, lessons‑learnt reviews, and interview preparation.

Excellent written communication, attention to detail, and the ability to manage multiple deadlines are essential. If you take pride in producing high-quality bids and want to play a key role in securing new work, we’d love to hear from you.

Benefits

Discretionary bonus, based on business performance

26 days annual leave

Life Assurance

Pension Scheme, 5% matched, defined contribution scheme

Private Medical Insurance

Sharesave Scheme

Employee Assistance Programme

Salary Sacrifice opportunities exist with our Cycle to Work and Additional Holiday Purchase

Group Discount Scheme

24 Hour Digital GP

Please refer to the Job Description upon completing your application.

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[Fulltime] Safeguarding and Quality Assurance Team Leader at Arag PLC

Wed, 13 May 2026 12:00:04 +0100

Safeguarding and Quality Assurance Team Leader

Salary £46,620.00 per annum

Location Hybrid with a weekly presence in either our Milton Keynes, Peterborough, Rushden or Boston Office

Permanent, Full Time

We’re looking for a skilled and compassionate Safeguarding and Quality Assurance Team Leader to join Amplius, supporting the Designated Safeguarding Lead and leading a team of advisors to deliver high‑quality safeguarding across the organisation. You’ll manage complex and high‑risk cases, provide expert advice in crisis situations, and drive continuous improvement through audits, reporting, and multi‑agency working – ensuring safeguarding practice is compliant, embedded, and focused on excellent customer outcomes.

Salary: £46,620.00 per annum

Contract: Permanent

Your week: Full Time, Monday to Friday 9:00am – 5:15pm with a 1-hour break

Location: Hybrid with a weekly presence at either our Boston, Peterborough, Rushden or Milton Keynes office

Snapshot of Your Role

As Safeguarding and Quality Assurance Team Leader, you will lead and support a team responsible for safeguarding across Amplius, ensuring that our customers are protected and our services meet the highest standards.
Ensure safeguarding is afforded high priority throughout Amplius, participating in the induction of colleagues and discussing Amplius safeguarding approach at colleague’s team meetings and events
You’ll oversee safeguarding case management, provide expert advice and guidance, and ensure compliance with relevant legislation and internal policies.
Carry out quality assurance audit checks, risk assessments and report on operational services ensuring customer perspective is gathered in quality assurance audits.
Understand our Local Authority and Health Commissioners contractual and regulatory requirements to keeping people safe and to ensure our policies, procedures and operations fully encompasses the best practice of each agency.
To support the DSL in provision of regular reports to the Board, Customer Experience Committee and Risk Panel.
You’ll work closely with internal teams and external partners to ensure a consistent, effective approach to safeguarding and continuous improvement.

What We’re Looking For

We’re looking for someone who brings both expertise and leadership.

You’ll need:

Strong experience in safeguarding, ideally within housing, social care or a related sector
A solid understanding of safeguarding legislation, frameworks and best practice
Experience leading or supervising a team, with the ability to support and develop others
Confidence managing complex and sensitive cases
Experience in quality assurance, auditing or service improvement
The ability to analyse data and use insights to drive change
Excellent communication skills, with the ability to influence and build relationships at all levels

Please read the attached Job Description before applying so you get the full scope of the role.

You can read about our colleague benefits here - Amplius colleague benefits

Closing Date: Friday 15th May 2026

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

Important – We do not provide visa sponsorship; you must be eligible to work in the UK and provide Right to Work evidence.

If you have any questions, please contact the Amplius Talent Team and we’ll be happy to assist you.

Why join Amplius?

At Amplius, you’ll be trusted to lead, supported to grow and empowered to make a difference. We offer a collaborative working culture, flexibility through hybrid working, and the opportunity to shape how planned works are delivered across our homes - now and into the future.

The Company

Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We’re a team of over 1,300 colleagues driven to have a positive impact on people’s lives and provide affordable homes that make a difference.

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[Fulltime] Asset Delivery Manager at Bromsgrove District Housing Trust

Wed, 13 May 2026 12:00:04 +0100

Asset Delivery Manager

£50,081.72 per annum + essential car allowance

Bromsgrove, Worcestershire

Full Time, Permanent

Closing Date: Friday 22nd May 2026 10am

Interview Dates: Thursday 4th June & Friday 5th June (provisional)

We are looking for an Asset Delivery Manager to join us to lead and develop a modern strategic asset management service. This is a fantastic opportunity for a leader who values collaboration, trust, and doing the right thing for customers, colleagues, and communities.

The role

In this role, you will create a supportive and empowering environment, taking responsibility for the delivery of asset investment activity including capital works, stock condition data, and planned and cyclical programmes.

Working closely with colleagues across the organisation, you will deliver a high‑quality, customer‑focused service aligned with strategic priorities, modelling a proactive and coaching leadership style that promotes continuous improvement and innovation.

You will lead the delivery of major works and improvement programmes, maintaining strong financial control, value for money, and high levels of customer satisfaction. This includes overseeing contractors and consultants, embedding the requirements of Awaab’s Law, addressing damp, mould and condensation issues, managing Section 20 consultation processes, and overseeing Disabled Facilities Grant works, while ensuring robust processes are in place to protect the organisation in relation to disrepair and insurance claims.

About you

We are looking for someone with a recognised construction‑related qualification and solid experience within the affordable housing or construction sector.

You will have experience managing refurbishment or major works programmes, leading and developing teams, and working with asset data to inform strategic decision‑making. A strong understanding of health and safety is essential, along with a genuine commitment to customer satisfaction and service excellence.

This role requires a full driving licence and access to insured transport to support travel between sites.

If you are a values‑led leader who is passionate about improving homes, supporting communities, and developing people, we would love to hear from you.

What we can offer in return:

32 days annual leave plus bank holidays
Holiday purchase scheme –buy up to an additional 5 days holiday per year
Holiday buy back scheme – bdht will buy up to 10 days holiday back from staff
Team budget every year to enjoy an afternoon out as a team
Electric vehicle leasing scheme through Octopus Energy
Pension scheme – defined contributions pension administered by the Social Housing Pension Scheme (SHPS)
Life insurance is available to members of the pension scheme
Employee Assistance Programme
Mental Health First Aiders
Healthcare Cash Back Scheme – Healthshield
Retail discounts scheme
Long Service Awards (given at 1 year, 5 years and in increments of 5 years following this)
Reimbursement for professional subscription fees
Corporate Sponsorship opportunities
Reimbursement for HRT pre-paid certificates
Reimbursement for annual flu jab
Free parking and refreshments
Monthly staff compliments raffle
Wellbeing calendar of events throughout the year

Bdht reserves the right to close vacancies before the stated closing date where the volume of applications is extremely high.

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[Fulltime] Planner / Administrator at Morgan Sindall Property Services

Wed, 13 May 2026 12:00:04 +0100

Fixed Term - Full Time

We are looking to recruit an Administrator to join our Westminster Planned team in Maida Vale, London.

About the Role

Within this tole, you’ll be responsible for providing an affective administrative support to the team, carrying out general contract duties to include collating and creating reports, spreadsheets, memos, emails, filing, and minute taking. Managing and distributing incoming mail, you’ll process stationery orders and office supplies, whilst carrying out any ad hoc administrative tasks.

Using our EasyBOP system, you’ll actively be a part of the team, uploading new schemes/letter processing and collating/changing information within the system. This is a pivotal part of the role.

About You

Candidates will have good working knowledge of Microsoft Office, with strong administration, organisational and communication skills, both written and verbal. It would be beneficial for you to have some previous experience within the planned maintenance sector, or a trade-based background, with good problem-solving skills. You’ll ideally have experience in EasyBOP.

Benefits

26 Days Holiday & Bank Hols
Enhanced Pension Plan
Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
Life Assurance & Accident Cover
Share Save
Enhanced Maternity & Paternity Pay
Work Perks Discounts & Vouchers
Buy & Sell Holiday
Flexible Working & Flexible Bank Holidays
Cycle to Work
Volunteering (2 days paid)
Learning & Development Opportunities
Extensive Wellbeing Support, including EAP
Loyalty & Values Awards
Funded Professional Subscription
Eye Care Vouchers

About Us

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

MSPS are proud to support the resettlement of armed forces personnel

Please refer to full job description upon completing your application.

Apply

[Fulltime] Lead Stock Condition Surveyor at Two Rivers Housing

Wed, 13 May 2026 12:00:04 +0100

Lead Stock Condition Surveyor

£44,368.27 per annum

Forest of Dean and Surrounding Areas

Full-Time

Permanent

Come make a real difference as our Lead Stock Condition Surveyor.

Everyone should have a warm, safe, affordable home.

As our Lead Stock Condition Surveyor, you will lead and coordinate the stock condition survey programme, ensuring high-quality data collection, validation and analysis to inform investment planning and compliance. You’ll manage our team of surveyors, oversee the quality assurance (QA) processes and contribute your technical expertise as well as supporting wider asset management activities.

What you’ll bring to our team

You’ll bring strong technical surveying expertise, with experience delivering stock condition surveys and ensuring accurate, high-quality data through effective QA processes. You’ll be confident leading and supporting surveyors, providing sound building pathology advice, and preparing schedules of work, specifications, and reports.

You’ll have a clear understanding of health and safety, CDM regulations, and contractor compliance, alongside experience undertaking EPCs, HHSRS inspections, and disrepair investigations. Customer-focused and collaborative, you’ll work effectively with stakeholders while supporting operational planning, risk management, and budget awareness. You’ll act as a positive brand ambassador and remain flexible in responding to changing operational needs.

What we’re looking for

Significant experience in building defect identification and stock condition surveying - Essential
Knowledge of building construction, maintenance, and building pathology - Essential
Strong communication and stakeholder engagement skills - Essential
Ability to work independently and manage workload - Essential
Experience with PAS 2035 – Desirable
Understanding of party wall matters – Desirable

Qualifications

Construction-related degree or equivalent - Essential
Domestic Energy Assessment qualification – Essential
HHSRS qualification – Essential
CDM Regulation knowledge – Essential
Professional accreditation (RICS, CIOB) – Desirable
P405 Asbestos Management – Desirable
SMSTS – Desirable
NEBOSH Health & Safety Management for Construction (UK) – Desirable

We recognise that no candidate will meet every desired requirement, so if your experience looks a little different but you think you can bring your great skills and can-do attitude to the role, we’d love to hear from you.

Please note: This role is not open to agencies. Please do not call or email. Thank you.

Apply

[Fulltime] Service Manager - Supported Housing at Amplius

Wed, 13 May 2026 11:00:04 +0100

Service Manager - Supported Housing

£23,411.15 pro-rata (FTE £43,310.63)

Gainsborough - Office Based

Temporary, Part Time

As a Service Manager at Amplius, you’ll take ownership of the day‑to‑day running of our Gainsborough HRS service, ensuring the delivery of safe, high‑quality, person‑centred support for our customers. You’ll lead and inspire your team, maintain regulatory compliance, and work collaboratively with partners to deliver a service that promotes independence, dignity and wellbeing.

Salary: £23,411.15 pro-rata (FTE £43,310.63)

Contract: Fixed Term – 12 months

Your week: 20 hours per week: Mon, Tues, Thurs 9:00am - 4:30pm

Location: Gainsborough HRS

Snapshot of your role

Lead the day‑to‑day operational management of the service, ensuring compliance with all contractual, regulatory and legislative requirements.
Deliver a safe, person‑centred service where customers receive support aligned to their assessed needs and personal goals.
Oversee safeguarding, incidents, complaints, risk management and quality assurance processes, ensuring timely reporting and action.
Manage referrals, assessments and support planning, ensuring these are current, meaningful and customer‑focused.
Provide strong leadership to Community Support Workers, Night Porters, the Estates Officer and Cleaner, ensuring effective supervision, staffing levels and service delivery.
Maintain financial oversight including budgets, rent accounts, expenditure monitoring and adherence to Amplius financial procedures.

What we’re looking for

Knowledge of housing‑related support services, particularly homelessness.
Understanding of regulatory standards, professional boundaries and safeguarding requirements.
Experience working with partners, including organising and leading multi‑agency meetings.
Ability to manage anti‑social behaviour, apply Positive Behaviour Support approaches and empower customers to shape their service.
Awareness of basic building maintenance and health & safety responsibilities.
Strong communication skills with the ability to resolve conflict using mediation techniques.
Competent use of Microsoft Office systems including Word, Excel and Outlook.

Desirable

Experience of line management within a care, housing or support environment.

A full UK driving licence, access to own car and willingness to travel is required.

This position requires an Enhanced with Barred Lists DBS check

Please read the attached Job Description before applying so you get the full scope of the role.

You can read about our colleague benefits here - Amplius colleague benefits

Closing Date: Wednesday 20th May 2026

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

Important – We do not provide visa sponsorship; you must be eligible to work in the UK and provide Right to Work evidence.

If you have any questions, please contact the Amplius Talent Team and we’ll be happy to assist you.

Why join Amplius?

The Company

Apply

[Fulltime] Housing First Worker at Two Saints

Wed, 13 May 2026 11:00:04 +0100

Housing First Worker

£25,974 - £26,070

Southampton

Permanent, Full Time

Hours: Monday to Friday. Generally no weekends or evenings, though there may be times client support needs or appointments mean these hours will be required.

Must be a driver with own car for use in role as travel is an essential part - we cannot offer interviews to non-drivers. As such, must have business insurance for use of own vehicle during working hours. Mileage will be paid for client and support related travel.

Experience working with challenging behaviour, mental health support, substance misuse or trauma beneficial. Understanding of entrenched behaviours and intensive support needs beneficial alongside tenancy management and benefits awareness.

Awareness of Housing First principles would be desirable

Southampton Housing First supports individuals aged 16 and over, who have high support needs and a history of entrenched or repeat homelessness, to have a home of their own where they can regain stability, safety, and support. We work in partnership with the council and various housing association to deliver intensive person-centred support and accommodation choices.

Our priority is to find safe, permanent housing that’s suitable for the client. Once housing is found our dedicated team provides intensive one to one support to enable clients to maintain their accommodation and achieve their goals.

If you love working with people and are looking for a role where you can make a real difference in the lives of those you support, then this is the role for you!

JOB PURPOSE

To be part of a team that supports our clients, by providing intensive wrap around support, keeping them safe and helping them to achieve their goals.
To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps.

MAIN RESPONSIBILITIES

To assess the needs of each client, helping to develop their personalised support plan and safety plan to achieve their goals. These are kept under regular review
To manage a personal caseload of clients who require intensive support on a one-to-one basis
Providing assertive outreach for those that are rough sleeping to build a trusting relationship, which will require a flexible approach to engagement techniques.
To provide practical support when a client moves into a property such as setting up utilities, sourcing furniture, developing their domestic skills and accessing services in the community
To mediate and negotiate with housing providers to secure accommodation and prevent homelessness when applicable
To engage with local authorities, health providers and other agencies, creating and maintaining working relationships to maximise the opportunities available to clients
To liaise with colleges, training agencies, employers to help clients gain access to education, find work or maintain their benefit entitlement
To lead on client activities to help them gain practical life skills
To support clients by providing advice on housing, welfare benefits, rent deposits and household goods via a variety of schemes
To support clients to understand harm reduction approaches to keep them safe and well
To carry out housing management duties such as collecting service charges at various locations 
To support clients in trauma informed and psychologically informed ways
To adhere to safeguarding responsibilities, following our safeguarding policy and procedure
To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures
To provide basic first aid assistance until help arrives (full training is provided)
To work confidently and efficiently when lone working
To maintain accurate records on our client management system and ensure these are stored in line with GDPR
To maintain confidentiality
To represent the organisation in a professional manner
Any other reasonable duties required in the interest of the organisation

ROLE REQUIREMENTS

This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role.
This role will require a full drivers’ licence and access to a vehicle
This role will require you to work flexibly across several sites and in the community
This role will require you to work with clients on a one-to-one basis
This role will require you to lone work
This role will require you to support people sleeping rough

ESSENTIAL CRITERIA

Strong communication skills, both verbal and written
Clear verbal and written English
Good keyboard skills for data inputting
Good working knowledge of Microsoft Outlook, Excel and Word
Confident and assertive manner
Ability to self-motivate as you will have some instances of lone working
Effective team working
Ability to respond calmly to crisis
Deal promptly with and effectively react to challenging situations
Have an interest and genuine concern for homelessness and related issues

DESIRABLE CRITERIA

Experience of managing a caseload of clients
Understanding of the complex support needs of people experiencing homelessness or those with complex needs
Knowledge of Safeguarding practices
Knowledge of voluntary and statutory agencies, housing regulations and the benefits system
Understanding of risk assessment and person-centred, outcomes-based delivery

We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible.

Two Saints is committed to safeguarding and safer recruitment. We carry out pre--employment checks such as DBS checks, Overseas police checks (where appropriate), reference checks, and CV gap querying for all new staff members.

Apply

[Fulltime] Resident Liaison Officer – Refurbishment at Lovell Partnerships

Tue, 12 May 2026 14:00:02 +0100

Permanent - Full Time – 40 Hours

An exciting opportunity has arisen within our growing Refurbishment business for a Resident Liaison Officer to join a dynamic Partnership team.

Working out of our Nottingham office within a wider delivery team and responsible to the Senior Resident Liaison Officer, you will support the successful delivery of our social housing refurbishment projects. Acting as the key link between residents, the project team and our client, you will ensure every resident receives an exceptional customer experience throughout the works programme.

You will oversee the full customer journey, from pre‑start visits and resident profiling through to day‑to‑day communication, complaint handling, and post‑completion aftercare. You will be responsible for maintaining accurate and up‑to‑date records on the CRM system, supporting project administration, and building positive working relationships with residents, leaseholders, and key stakeholders.

We are looking for an experienced Resident Liaison Officer who is organised, proactive, and confident in engaging with residents and stakeholders. You will have a proven track record of managing workloads across planned maintenance programmes and a good understanding of internal and external delivery programmes.

You will be an excellent communicator with strong customer service and administrative skills and be comfortable using Microsoft Office to support accurate record‑keeping and day‑to‑day coordination.

Benefits

Bonus entitlement based on performance KPIs

Holidays - 26 days

Life Assurance

Pension

Private medical insurance

Ability to purchase additional holiday

Access to discount portal

Cycle to Work scheme and the Lovell Way to EV

Digital GP

Employee assistance programme

Sharesave scheme

Apply

[Fulltime] NEAT Operative (Neighbourhood Environmental Action at South Yorkshire Housing Association

Tue, 12 May 2026 14:00:02 +0100

Permanent, Full Time (37 hours per week)

We have a great opportunity for a NEAT operative to join our team. Based in the maintenance department, you will be working in a team of 24 people providing Estate services to a diverse range of customers and properties. SYHA’s Neighbourhood Environmental Action Team (NEAT) provides a wide range of service to the entire housing stock.

The ideal candidate will need to be able to communicate well with a wide range of people, work well in a busy team, work well under pressure and understand relevant health and safety regulations. Candidates must possess a full and current UK driving licence, be committed to service delivery in a flexible manner. Knowledge of communal cleaning and gardening work is desirable.

Our wider benefits:

Salary – £25,977
Working hours – 8am – 4pm Monday – Friday
Driving licence essential
Generous holiday entitlement – 27 days annual leave, statutory bank holidays plus an additional 4 SYHA days, pro rata.
5% pension contribution
Excellent flexible working options including Flexi Time, Condensed Hours, Part Time, and Job Share.
Excellent benefits including:
- SYHA Rewards - employee discount scheme, which offers cash back and shopping discounts. Plus, advice and resources on health eating, financial wellbeing, exercise and mastering your mental health
- Westfield Health (employer paid)
- Counselling
- Discounted Gym membership
- Cycle to work scheme
Access to a wide range of programmes to train and develop you.

More about the role:

You will report to the NEAT Team Leader and will be responsible for Cleaning and setting up Void properties. Communal cleaning, Waste management, litter picking, and fly tipping removals will also be a part of your role. You may be asked to carry out PAT testing of electrical items within communal areas and households. Most of the tasks involve heavy lifting and can be physically demanding. You will have high standards of health and safety and ensure SYHA’s responsibilities are fulfilled. You must be able to keep basic written records. Candidates must have a customer focussed attitude and the ability to handle customer queries and remain calm in challenging situations.

Who you are:

Excellent team working skills
Ability to communicate well with a wide range of people
A commitment to delivering and developing high standards of estate services
An awareness of health and safety relating to the service
Ability to solve problems
A full and current UK driving licence

Who we are:

At South Yorkshire Housing Association, our purpose is for our customers to settle at home, live well and realise their potential.

Feeling settled and living well means different things to the people and families that live across South Yorkshire. So, we work with people in different ways – from our extra-care housing, to providing services and opportunities that individuals can access in their home, workplace and community, to creating houses for affordable rent.

Our employees enable us to create the best services, support, and experiences for our customers. We believe that difference makes us better, and that our services are made stronger by having a diverse workforce. We encourage and welcome applications from all backgrounds.

Please note that we may remove this advert prior to the advertised date, dependent on the level of response received. Please apply at your earliest convenience.

At SYHA, we value the incredible contribution and talent that people with disabilities can and do bring to our workplace and we are proud to be a Disability Confident Employer. As part of our commitments, we will ensure that disabled applicants who meet the essential criteria for the role will be guaranteed the opportunity to demonstrate their abilities at interview.

To be considered under the scheme, disabled applicants must disclose their disability (as defined by the Equality Act 2010) on the Equal Opportunities section of the job application.

SYHA does not hold a sponsorship license and are unable to provide visa sponsorship.

Closing Date: 21st May 2026 at midnight

Interview Date: To be confirmed

Apply

[Fulltime] Head of Communications at Golding Homes

Tue, 12 May 2026 13:00:05 +0100

Head of Communications

£75,000 per annum

Maidstone

Full-Time

Permanent

Closing Date for Applications: Thursday 21st May 2026

Reports to: Assistant Director, People, Culture & Communications

We are seeking an experienced and strategic Head of Communications to lead our Communications team at a pivotal time for the organisation. As part of our People Management Group, you will play a critical role in shaping how we communicate with colleagues, customers, stakeholders and the media — protecting and enhancing our reputation while bringing our corporate plan, vision and values to life.

As Head of Communications, you will:

· Lead, motivate and develop the Communications team, setting clear objectives and ensuring delivery against an agreed Communications Plan

· Provide strategic communications advice and guidance to the Executive Team and senior leaders, supporting cultural and customer-centric goals

· Organise and deliver internal and external events that promote the organisation and drive engagement from customers, stakeholders, and colleagues.

· Ensure compliance with GDPR, document retention rules and any prevailing legislation and return a well-managed budget.

· Develop and deliver a communications plan that supports the strengthening of our external brand and drives colleague and customer engagement whilst bringing to life our corporate plan, vision, and values

· Track, measure, analyse and deliver reports on current communications efforts.

What are we looking for?

We are looking for a confident communications leader with a strong track record of delivering strategic, high-impact communications in a complex, customer-focused environment.

You will have:

· Professional communications qualification or equivalent

· Proven experience of leading communications through transformation and change programmes

· Significant experience developing and implementing communications strategies across multiple channels and audiences

· Strong leadership, influencing and stakeholder management skills

· The ability to manage competing priorities and complex demands

· A focus on strengthening brand reputation and organisational culture

Please note this position may require flexibility to work outside ‘standard’ hours from time to time to attend meetings and flexibility on hours during peak times/key events will be required

What will you get in return?

Creating an environment which enables our people to thrive is crucial for us and our Total Reward package goes beyond your salary, designed to support you throughout your working life here.

You’ll get:

· 28 days annual leave per year (plus bank holidays)

· Company Pension contribution and life assurance

· Flexible Benefits including health cash plan, additional holiday purchase, cycle to work scheme, onsite gym, retail discounts and more.

· An annual Wellbeing Fund

Please note that we'll be shortlisting throughout and reserve the right to close this role early. 

We appreciate people process information in different ways. If you would like any support with your application, please contact us Careers@goldinghomes.org.uk

Apply

[Fulltime] Head of Asset Strategy, Planning and Delivery at Trent & Dove Housing

Tue, 12 May 2026 13:00:05 +0100

We are seeking an experienced and strategic asset professional to join us as Head of Asset Strategy, Planning and Delivery, leading the long-term management and performance of around 6,500 homes. This is a pivotal, senior role responsible for shaping and delivering a data‑driven, financially sustainable and resident‑focused approach to asset investment. You will ensure our homes are safe, high quality, energy efficient and compliant with current and emerging regulatory standards, while driving forward our sustainability and decarbonisation ambitions.

Key responsibilities

Leading the development and delivery of the Asset Management Strategy, ensuring alignment with the Business Plan, financial capacity and regulatory framework

Translating strategy into clear, prioritised investment plans, including decisions to invest, improve, regenerate or divest

Providing expert advice to the Executive Team and Board on asset performance, investment priorities and long‑term sustainability

Owning and oversee the organisation’s asset and stock condition data

Leading stock condition surveys and data assurance frameworks

Developing and maintain a 30‑year investment plan and a deliverable 5‑year capital programme

Ensuring full integration of asset data, regulatory requirements and sustainability ambitions

Identifying and secure external funding, including SHDF and future programmes

Providing strategic oversight of major investment and retrofit programmes, ensuring quality, safety, compliance and timely delivery

Acting as organisational lead for decarbonisation and grant‑funded programmes

About you

The successful candidate will have:

Degree (or equivalent experience) in housing, surveying, construction, asset management or a related discipline

Substantial experience leading asset strategy, investment planning and financial modelling

Strong knowledge of RSH Consumer Standards, Decent Homes MEES, sustainability and building safety requirements

Proven experience managing asset data, capital programmes and supply chains

Strong financial, analytical and commercial skills

Excellent leadership, stakeholder engagement and communication skills

Ideally professional membership (MRICS, MCIOB, CIH or equivalent)

Apply

[Fulltime] Director of Sales & Homeownership at Amplius

Tue, 12 May 2026 11:00:03 +0100

Director of Sales & Homeownership

£118,800 per annum (including car allowance)

Hybrid - Milton Keynes, Rushden, Peterborough or Boston

Permanent, Full Time

Ready to shape the future of homeownership? This newly created role as Director of Sales and Homeownership offers an exciting opportunity to shape a new directorate at Amplius, leading an ambitious sales strategy across new build and asset sales. You’ll champion the voice of leasehold customers, improve services, and play a key role within the Directors Group, helping to drive the wider organisation forward.

Salary: £111,943 (plus car allowance of £6,858.29) per year

Contract: Permanent, full time

Your week: 36.25 hours Monday – Friday between 9am – 5.15pm

Location

Hybrid working with the need to travel across our operating footprint, including time spent in one of our main offices (Milton Keynes, Rushden, Peterborough or Boston) at least one day a week, helping you stay connected with your team and support day-to-day delivery. You’ll also come together once a month with the wider directorate to collaborate, share ideas and align on key priorities.

Overview of your role

Act as an active member of the Directorate Team, working closely with senior leaders across development, customer operations and housing to align sales and homeownership services with wider corporate goals.

Contribute to the development and delivery of long-term (10-year) business plans and annual operational budgets, ensuring financial, performance and customer service targets are achieved.

Support early-stage development activity by ensuring homeownership and sales considerations are embedded into scheme appraisals and new development planning.

Lead on strategy, policy, standards and service delivery across sales and homeownership, helping ensure a high-quality, competitive and customer-focused offer.

Review portfolio performance and identify opportunities for acquisitions, disposals and improvements across residential and commercial assets.

Deliver and oversee a broad sales programme (circa 350 new build and 150 void sales annually), ensuring strong performance across new build, resale, staircasing and other disposal routes.

Use customer insight, market trends and feedback to improve leasehold services, reduce costs, enhance home design and our customer offer, whilst maintaining commercial performance.

Maintain strong governance, risk management and compliance, providing reports and advice to Boards and senior committees while ensuring robust policies and controls are in place.

Lead on performance, financial management and budgeting, including forecasting, contingency planning, income optimisation and maintaining high organisational standards.

What you’ll need to thrive in this role

Significant experience in residential mixed tenure sales and leasehold portfolio management within a regulated environment.

Strong commercial awareness, with the ability to deliver ambitious sales strategies and drive financial performance.

Degree-level education or equivalent experience in a relevant field.

Proven senior leadership experience, with the ability to shape new teams and directorates within a growing organisation.

Strong understanding of property sales, leasehold management and relevant legislation and compliance requirements.

Excellent people management skills, with the ability to lead, motivate and develop high-performing teams.

Energy and drive, with a forward-thinking approach to innovation and continuous improvement in a commercial environment.

Strong communication and stakeholder management skills, with a clear focus on delivering excellent customer service outcomes.

DBS clearance, a full UK driving licence, access to your own vehicle and willingness to travel are all essential requirements for this role.

Please read the attached Job Description before applying to get the full scope of the role.

What to expect from the recruitment process

The selection process will include an initial phone screening, followed by a presentation as part of the interview. There may also be a group exercise to explore how you work with others and approach leadership situations.

Closing: 17 May

Interviews: 11 June

You can find out all about our colleague benefits here - Amplius colleague benefits

Please note we do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

If you have any questions, please contact the Amplius Talent Team and we’ll be happy to assist you.

The Company

Apply

[Fulltime] Project Manager at Rochdale Boroughwide Housing

Tue, 12 May 2026 10:00:04 +0100

We are looking for an experienced Project Manager to play a key role in the Continuous Improvement team, part of the wider Business Improvement function. This team is responsible for delivering high-impact enhancements that optimise organisational processed, systems and workflows whilst ensuring efficiency in operations. You will be leading iterative improvement projects, using adapted agile methodologies to drive sustainable outcomes. Additionally, the role involves line management of a Business Analyst, ensuring effective alignment throughout the entire project lifecycle.

It will be your responsibility to proactively identify opportunities to optimise processes, enhance operations and improve efficiency across the organisation. You will oversee the end-to-end delivery of continuous improvement initiatives, from concept through to implementation, to make sure projects are delivered on time and within budget. You must identify, assess and manage project risks, issues and implement effective mitigation strategies where required whilst conducting post-implementation reviews to evaluate outcomes, gather stakeholder feedback and capture key lessons learned. Stakeholder engagement and communication is crucial in this role so you must build and maintain strong relationships with stakeholders, ensuring clear and consistent communication throughout the full process. Stakeholders must be engaged, well-informed and prepared for upcoming changes with their input incorporated into both the design and implementation phase.

We are looking for a candidate who can demonstrate experience applying project management methodologies with a solid emphasis on agile approaches such as Scrum and Kanban. It is a necessity that you have working knowledge of process improvement frameworks, the ability to perform root cause analysis and develop a structured & sustainable solution to address and process challenges. Our ideal candidate must have proven ability to identify, assess and mitigate risks using established risk management techniques. You must demonstrate leadership capability, with the ability to motivate project teams to achieve successful outcomes as well as have a proven track record making informed, timely decisions in a fast-paced environment.

If this position is something that aligns with your experience, do not hesitate to apply!

Apply

[Fulltime] Customer Engagement Administrator at Leeds Federated Housing Association Limited

Tue, 12 May 2026 11:40:23 +0100

Customer Engagement Administrator

£26,849 per annum

Leeds office based

Full Time, Permanent

Are you highly organised, customer-focused and passionate about making a difference in local communities?

We’re looking for a Customer Engagement Administrator to join our team and play an important role in helping us involve our customers in shaping our services. This is an exciting opportunity for someone with strong administration skills who enjoys organising events, coordinating meetings, managing information, and working collaboratively with colleagues and customers to deliver a positive experience.

What you’ll do: 

· Provide day-to-day administrative support to the Customer Engagement Team, including managing inboxes, responding to routine enquiries and maintaining accurate records

· Maintain and update databases and CRM systems to ensure information is accurate and up to date

· Support the preparation of reports, presentations and performance information

· Coordinate customer meetings, workshops and engagement events, including booking venues, arranging refreshments and sending invitations

· Prepare agendas, meeting papers, minutes and action notes for customer meetings and panels

· Support scrutiny activities and help ensure customer engagement processes are well organised and compliant

· Work with colleagues to draft and distribute routine communications such as newsletters, reminders and customer updates

· Maintain and update our online customer engagement platform

· Ensure high standards of data quality, GDPR compliance and excellent customer service at all times

What we’re looking for: 

· Strong organisational skills with excellent administrative skills and attention to detail

· Able to confidently coordinate meetings, manage diaries and handle multiple priorities

· Comfortable maintaining databases and working with systems and records

· Strong written and verbal communication skills, with the ability to communicate clearly and professionally

· A customer-focused and approachable attitude, with a passion for community engagement

· Able to work collaboratively across teams and build positive working relationships

Work arrangements:

· Hybrid role (2-3 days commitment to working in the office)

· Occasional travel may be required to support meetings, engagement activities and community events

Closing Date: 25th May 2026

Interviews Date: 4th / 5th June 2026

If you are ready to take the next step in your career and want to be part of a purpose-driven organisation, apply today! 

Why Join Us?

This is an opportunity to be part of a team that helps shape services through meaningful customer involvement. You’ll play an important role in ensuring our customers’ voices are heard while supporting work that positively impacts local communities.

Our commitment to our values goes beyond work itself; it extends to how we support you too:

· Generous holiday allowance – 30 days annual leave plus bank holidays, with an additional 1.5 days off over the Christmas period

· Flexible leave options – choose to buy extra annual leave or sell back unused days

· Agile and flexible working – offering options to work remotely or from our hubs across Leeds

· Healthcare plan – access to Health Shield. This allows you to claim back costs on everyday health and wellbeing expenses, with 24/7 GP access and online health assessments.

· Fund for team socials and Monthly Fuddles!

To review all our benefits, please visit our 'Work for us' page

We reserve the right to close this vacancy if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible. 

Leeds Federated is an equal opportunities employer and promotes diversity in everything we do and therefore welcomes applications from all sections of the community. 

The Company

Leeds Federated is a housing association with around 4,500 properties across Leeds, Wakefield, and North Yorkshire.

Our mission is to enable the maximum number of people to access and live sustainably in good-value, affordable housing.

Apply

[Fulltime] Localities Team Manager at Community Housing

Tue, 12 May 2026 11:10:21 +0100

Localities Team Manager

Kidderminster, Worcestershire (Hybrid Working)

Up to £42,504.00 per annum

Are you a confident leader who knows how to get the best out of people—and a service? Do you thrive in fast-paced environments where your decisions genuinely improve lives and strengthen communities? 

Community Housing is looking for a Localities Team Manager to lead a passionate team delivering high-quality neighbourhood and housing services. If you have experience of leading a team, care about people, know housing inside out, and can handle complex cases with calm, fair judgement, this is your next role. 

What You’ll Do 

Lead, support, and empower Neighbourhood Coordinators and Enforcement Case Coordinators 
Guide complex casework, safeguarding, and tenancy enforcement 
Build strong partnerships with police, social care, health and community agencies 
Drive service improvement—streamline processes, embed new ways of working, and use data to sharpen performance 
Represent us at multi-agency forums (MARAC, MAPPA, safeguarding panels) 
Champion a consistent, customer-first approach across everything we do

What You Bring 

Solid experience in housing or neighbourhood management 
Strong understanding of tenancy law, ASB, and safeguarding 
A confident people-manager who brings out the best in a team 
Skilled at partnership working and managing challenging situations 
Analytical mindset—comfortable with data, systems, and improving processes 
Resilient, proactive, and solutions-focused

While a CIH qualification is essential for the role, we welcome applications from individuals with strong, relevant experience who are committed to undertaking the qualification in line with the CIH Professional Standards that will come into effect later this year.

Why Join Us? 

You’ll lead a team that truly makes a difference—supporting safer neighbourhoods, preventing homelessness, and helping residents build stable, secure lives. You’ll be part of a collaborative organisation that values respect, professionalism, and doing the right thing for customers every time. 

If you’re ready to step up, lead with purpose, and help shape the future of our localities service, we’d love to hear from you. 

Apply

[Fulltime] Development Manager at Cross Keys Homes

Mon, 11 May 2026 16:00:04 +0100

Development Manager

£59,238-£62,356 per annum + Car Supplement

Peterborough/Remote

Full-Time

Permanent

Full Time – 37 Hours per week Monday – Friday 0900-1700 – Permanent

Field-based, blended with remote and home-working

Are you passionate about delivering high‑quality, affordable homes that make a genuine difference to communities? Do you thrive in a role where you can shape development strategy, manage exciting housing projects, and build strong stakeholder relationships? If so, we’d love to hear from you.

About the Role

We are looking for an experienced and motivated Development Manager to join our Development Directorate. You will play a key role in identifying, securing, and delivering new housing opportunities in line with our ambitious Growth Strategy.

In this role, you will manage a diverse portfolio of housing schemes through acquisition, design, planning, procurement, construction, and completion—ensuring our new homes meet the needs of our customers and add value to our asset base.

This is a fantastic opportunity for someone who enjoys autonomy, thrives in a fast‑paced environment, and is driven by producing excellent outcomes for residents and communities.

Key Responsibilities

Identify, assess and secure new development opportunities including land, S106, regeneration and refurbishment schemes.
Lead multiple projects from acquisition to practical completion and End of Defects (EoD), ensuring delivery on time, within budget, and to required standards.
Develop strong relationships with landowners, agents, developers, local authorities, consultants, grant providers, and other key stakeholders.
Produce financial appraisals, risk assessments, and business cases for internal and board-level approval.
Manage budgets, costs, and consultant fees effectively, ensuring robust governance and financial compliance.
Maintain accurate project records, reports, and documentation, including for funding and charging requirements.
Coordinate with internal teams including Housing, Sales, Finance, Assets, Governance, Lettings, Marketing and more.
Proactively identify risks and implement mitigation measures throughout the project lifecycle.
Contribute to continuous improvement, including enhancements to customer journeys, handover processes, and development standards.

About You

You will bring:

Essential Skills & Experience

Strong experience in managing residential development projects, ideally delivering affordable housing.
Detailed understanding of development and planning processes.
Knowledge of construction methods, including modern methods of construction (MMC).
Experience in financial modelling, viability assessment, and risk analysis.
Excellent project management, communication, and stakeholder engagement skills.
Ability to work independently and collaboratively, with strong attention to detail.
Confident user of Microsoft Office.

Desirable

Background in a technical construction field (e.g., Architecture, Surveying).
Experience with SDS Proval/Sequel or similar financial assessment software.
Project management qualification.

Qualifications

Degree (or equivalent) in a relevant construction-related discipline, or substantial relevant experience.
Full UK driving licence and flexibility to travel.

If you have the experience and drive to help us achieve our vision, we’d love to hear from you!

Please see attached job description for full details of the role.

We reserve the right to close this advert early if sufficient interest is received. Therefore, if you are interested in the role, we encourage you to apply without delay!

Apply

[Fulltime] Operational Housing Lead at Trent & Dove Housing

Mon, 11 May 2026 16:00:04 +0100

Be the difference. Shape services. Transform communities.

At T&D, we’re not just managing homes, we’re building sustainable communities, driving tenancy sustainment, and putting customers at the heart of everything we do. Our mission is clear: reduce homelessness, minimise avoidable turnover, and deliver safe, secure, and affordable homes where people can thrive.

We’re now looking for an ambitious and driven Senior Housing Manager to play a pivotal leadership role in shaping and delivering high-performing, customer-focused housing services.

This is a key leadership position, working closely with the Head of Housing and across the wider organisation to drive service excellence, regulatory compliance, and continuous improvement. You’ll lead from the front, embedding a strong culture of accountability, customer insight, and performance whilst ensuring our services are proactive, resilient, and aligned to the evolving social housing landscape.

A critical part of this role will be taking ownership of our Customer Retention Plan (CRP)- a key, organisation-wide priority. You will lead on its development, delivery, and continuous improvement, ensuring a clear focus on reducing avoidable turnover, strengthening tenancy management, and embedding retention-focused thinking across all service areas.

What you’ll be doing

Lead high-quality, end-to-end housing management services across all customer touchpoints, championing early intervention and customer retention, alongside a firm and decisive approach to tackling tenancy breaches where required
Take strategic ownership of the Customer Retention Plan (CRP), driving delivery across the organisation to reduce avoidable turnover and improve long-term tenancy outcomes
Embed a proactive, data-informed approach to identifying at-risk tenancies, ensuring timely and effective interventions
Drive a culture where enforcement is proportionate and a last resort, with a strong focus on prevention, engagement, and positive outcomes for customers
Provide visible, values-led leadership across Housing Services, working collaboratively with Repairs, Assets, Compliance, Health and Safety Tenancy Sustainment, and Customer Engagement teams
Ensure full compliance with the Consumer Standards, particularly directly the Tenant Standard, proactively leading service improvements in line with regulatory expectations
Use customer insight, feedback, and scrutiny to shape and continuously improve the housing service, ensuring the customer voice is embedded in decision-making
Lead on housing performance management
Build and maintain operational partnerships with Local Authorities, Police, support organisations & other key stakeholders
Lead on policy development and service design, ensuring our approach reflects best practice and sector innovation
Drive effective change and project delivery, ensuring services remain agile, efficient, and fit for the future
Support delivery of voids and lettings performance, minimising rent loss
Lead, inspire, and develop a high-performing team — creating a culture of ownership, accountability, and continuous learning
Ensure strong financial oversight, delivering value for money while maintaining high-quality service delivery
Represent the organisation at a senior level, including in formal settings where required

What we’re looking for

A strong track record of senior leadership within social housing, with extensive experience across tenancy and housing management in mostly a General Needs environment
In-depth knowledge of housing legislation, regulation, and the evolving consumer regulation framework
Minimum Level 4 CIH
Proven ability to lead a high-performing team, including remote and operational staff, driving both performance and engagement
A confident decision-maker who can act with authority and integrity — balancing customer focus with accountability and risk management
Experience of delivering service transformation, policy development, and measurable service improvements
Experience of leading or contributing to customer retention, tenancy sustainment, or turnover reduction strategies at scale
Strong stakeholder management skills, with the ability to influence at all levels and build effective partnerships
A passion for delivering outstanding customer outcomes and creating sustainable communities

If you’re ready to lead with purpose, own a critical strategic priority, and make a lasting impact in reducing tenancy turnover. We want to hear from you

Apply

[Fulltime] Sales Administrator at Lovell Partnerships

Mon, 11 May 2026 15:00:04 +0100

Permanent - Full Time – 37.5 Hours

We are looking for a proactive and well-organised Sales Administrator to support our busy Sales Department in Derby.

Reporting to the Sales Director, you will ensure smooth and efficient day-to-day operations, enabling the team to achieve its targets and deliver a high-quality customer experience.

As a Sales Administrator, you’ll set up the sales developments throughout the region in respect of administration and co-ordinate reports to achieve set deadlines.

You will maintain key systems and administrative processes, ensuring all information is accurate, up to date, and easily accessible for the wider team.

You will take responsibility for updating, producing, and issuing development information, as well as preparing sales releases for the Regional Sales Director. In addition, you will code and record sales invoices ready for approval, along with updating and inputting data into the CRM system.

The successful applicant will have experience in a similar Sales Administrator role, and you will therefore have knowledge of the sales process, procedures, contract progression and legal administration. IT literate in Microsoft Office, Excel, Word, and you will ideally have experience of using a CRM System.

We are looking for an excellent communicator who is highly organised, has excellent attention to detail, with a professional telephone manner and has the ability to work independently.

This is a fantastic opportunity for someone who thrives in a fast‑paced administrative environment and enjoys playing a key role in supporting a successful sales team.

Benefits

Bonus entitlement based on performance KPIs

Holidays - 26 days

Life Assurance

Pension

Private medical insurance

Ability to purchase additional holiday

Access to discount portal

Cycle to Work scheme and the Lovell Way to EV

Digital GP

Employee assistance programme

Sharesave scheme

The Lovell culture is one that has been successful for many years. It is based on empowering colleagues.

Apply

[Fulltime] Customer Service Team Leader at Morgan Sindall Property Services

Mon, 11 May 2026 12:00:03 +0100

Full Time, Permanent

We have an excellent opportunity for a proactive and motivated Customer Service Team Leader to join our Operations team, based from our office in Basildon, Essex.

About the Role

As the Customer Team Leader, you will ensure the contact centre operations delivers the required performance, delivering a great customer contact experience through a variety of customer contact channels including phone, email, video, social, correspondence.

Working to deliver the best quality service, you’ll lead, motivate, and manage team performance, promoting best practice, innovation, and a strong “right first time” quality culture. The role includes supporting KPI performance, monitoring risks, improving productivity, and ensuring effective use of IT systems and reporting.

You will coach and develop team members, hold regular team meetings, resolve customer complaints, support cost reviews, and contribute to wider business targets such as turnover, absence, and diversity.

About You

You will bring proven experience working within a social housing repairs environment, with a strong understanding of the pressures and priorities involved in delivering high‑quality services to residents. You will have previous experience leading and managing a small team, demonstrating excellent supervisory skills and the ability to motivate and support team performance.

You will be highly organised with strong administrative skills, confident in managing workloads, maintaining accurate records, and ensuring processes are followed effectively. Experience handling and resolving customer complaints is essential, alongside the ability to build and maintain positive, professional relationships with customers.

You will have a strong understanding of work in progress (WIP) management, using performance data to ensure targets are met and exceeded while consistently delivering excellent customer satisfaction. Exceptional customer service skills are key, along with a proactive and solution‑focused approach.

You will also have excellent working knowledge of Microsoft Office, including Word, Excel, and PowerPoint, and be comfortable using systems to support reporting, planning, and day‑to‑day operations.

Benefits:

Profit Share Discretionary Annual Bonus Scheme
26 Days Holiday plus Bank Holidays
Enhanced Pension Plan
Private Health Insurance or Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
Life Assurance & Accident Cover
Share Save
Enhanced Maternity & Paternity Pay
Work Perks Discounts & Vouchers
Buy & Sell Holiday Schemes
Flexible Working & Flexible Bank Holidays
Cycle to Work
Volunteering (2 days paid)
Learning & Development Opportunities
Extensive Wellbeing Support, including EAP
Loyalty & Values Awards
Funded Professional Subscription

About Us

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

MSPS are proud to support the resettlement of armed forces personnel

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[Temporary] Customer Contacts Lead at South Yorkshire Housing Association

Mon, 11 May 2026 16:39:34 +0100

Customer Contacts Lead
Temporary, Part Time 30 hours / week – Fixed term until 31 March 2027
Salary – £36,306 - £39,769 per annum, pro rata

Are you a proactive , customer - focused person who enjoys working with people and making a difference? Are you looking to build your leadership experience in a supportive environment?

We’re looking for a motivated Customer Contacts Lead to join us on a fixed - term basis for 10 months , providing important leadership support during a temporary period. Working 30 hours per week (flexible over 4 – 5 days) , this role offers a great opportunity to gain hands - on experience of leading a contact centre function in a busy environment.

You’ll work alongside another Customer Contacts Lead to support the handling of call You’ll work alongside another Customer Contacts Lead to support the handling of calls, emails and digital enquiries, while managing a small team of Customer Experience Advisors to deliver a high - quality, responsive service. This role would suit someone who enjoys leading and supporting others, organising rotas and workloads, and working collaboratively with different teams — and who’s keen to develop their leadership skills in practice.

At SYHA, we’re a supportive, values - driven workplace offering flexibility, a caring an ibility, a caring and friendly team, and a great package of benefits. The role is based in our Rockingham Street Office in Sheffield, with flexibility to work on a hybrid basis.

Our wider benefits:
• Salary – £3 6,306 - £3 9,769 per annum, pro rata
• Working hours – 30 hours per week
• Generous holiday entitlement – 27 days annual leave, statutory bank holidays plus
an additional 4 SYHA days , pro rata.
• 5% pension contribution
• Excellent flexible working options including Flexi Time, Condensed Hours, Part
Time, and Job Share.
• Excellent benefits including:
o SYHA Rewards - employee discount scheme, which offers cash back and
shopping discounts. Plus advice and resources on health eating, financial
wellbeing, exercise and mastering your mental health
o Westfield Health (employer paid)
o Counselling
o Discounted Gym membership
o Cycle to work scheme
• Access to a wide range of programmes to train and develop you.

More about the role:
Working alongside another experienced Customer Contacts Lead, this role is responsible for the day ‑to ‑day management of the Contact Centre, ensuring services are appropriately resourced and rotas are in place so customers can contact us easily and receive good outcomes. Reporting to the Customer Experience Project Manager, you’ll manage and support a small team of Customer Experience Advisors, promoting clear communication, high standards of customer service and a compassionate, professional response to a w ide
range of customer situations.

Who you are:
You have a proactive, empathetic approach , strong organisational skills and a genuine commitment to putting customers at the heart of what you do.

You will be able to demonstrate:
• Experience of managing or supporting a team
• Experience in a contact centre or customer service environment
• Ability to plan and manage rotas and staffing day - to - day and longer term
• Strong communication skills , including handling sensitive situations professionally
• A commitment to customer inclusion and accessibility
• Good IT and digital skills , including use of CRM systems and Microsoft tools
• Ability to understand and use data to support service delivery
• Understanding of GDPR and data protection when handling customer information
• Knowledge of the housing sector is beneficial but not essential

Who we are:
At South Yorkshire Housing Association, our purpose is for our customers to settle at home, live well and realise their potential. Feeling settled and living well means different things to the people and families that live across South Yorkshire. So, we work with people in different ways – from our extra - care housing, to providing services and opportunities that individuals can access in their home,
workplace and community, to creating houses for affordable rent.

Please note that we may remove this advert prior to the advertised date, dependent on the level of response received. Please apply at your earliest convenience.

At SYHA, we value the incredible contribution and talent that people with disabilities can and do bring to our workplace and we are proud to be a Disability Confident Employer.

As part of our commitments, we will ensure that disabled applicants who meet the essential criteria for the role will be guaranteed the opportunity to demonstrate their abilities at interview. To be considered under the scheme, disabled applicants must disclose their disability (as defined by the Equality Act 2010) on the Equal Opportunities section of the job application.

SYHA does not hold a sponsorship license and are unable to provide visa sponsorship .

Please click here to apply – https://careers.syha.co.uk/vacancy/customer-contacts-lead-611107.html

For more information about our application and interview process, plus answers to our frequently asked questions, please click here to go to our Candidate Toolkit.

Closing Date: 24th May 2026 at midnight
Interview Date: A range of interview dates will be available between 4th – 12th June 2026

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[Fulltime] Programme & Learning Coordinator at South Yorkshire Housing Association

Mon, 11 May 2026 15:54:56 +0100

Programme & Learning Coordinator

Part Time – 26 hours per week

Salary - £30,212 - £32,662 per annum, pro rata

Fixed Term Contract to 31st March 2027

Changing Futures is a programme that is dedicated to listening to, involving, and empowering people with lived experience of multiple disadvantage. We design and deliver services with people, not for them, ensuring their voices shape meaningful and lasting change.

The Programme & Learning Coordinator plays a pivotal role in developing and delivering the CoProduction output.

This role combines programme coordination, learning facilitation, and being a front-facing champion of our activities, requiring someone who is confident engaging with a wide range of stakeholders across Sheffield — including professionals, partners, and people with lived experience.

The postholder will be part of a team designing, promoting and delivering engaging learning and development opportunities focused on communication, self-development, employability, co-production principles and peer mentoring, ensuring these are accessible, empowering and aligned with South Yorkshire Housing Association’s commitment to impact, inclusion and integrity.

More about the role:

As Programme & Learning Coordinator, you will work across these three key areas:

Programme Coordination & Delivery

Coordinate and support the delivery of co-production activity within the programme.
Work closely with internal teams, peer mentors, and external partners to ensure activity is well-planned, inclusive and impactful.
Support monitoring, evaluation and learning processes, contributing to reflective practice and continuous improvement.
Ensure delivery aligns with programme objectives, funding requirements and organisational priorities.

Learning, Training & Facilitation

Assist with the design and facilitate high-quality training workshops covering:
- Communication and confidence-building
- Self-development and personal growth
- Employability and progression
- Co-production and lived experience leadership
- Peer mentoring principles and practice
Create inclusive learning that recognise different learning styles and lived experiences.
Support peer mentors and participants to develop skills, confidence and employability, using a strengths-based approach.
Adapt learning content in response to feedback and emerging needs.

Promotion, Engagement & Stakeholder Relationships

Be a confident ambassador for the programme, promoting opportunities, events and learning activities across Sheffield.
Build and maintain effective relationships with a wide range of stakeholders including:
- Housing, health, social care and voluntary sector partners
- Community organisations
- People with lived experience
Represent the programme at meetings, forums and events, clearly articulating the value of co-production and peer-led approaches.
Support communications activities, including contributing to promotional materials, briefings and presentations.

Who you are:

You’ll be a positive, empathetic, and motivated individual who’s passionate about giving a voice to the voiceless, amplifying lived experience. You’ll have experience either personally or professionally of working with people facing multiple disadvantage, and you’ll be committed to creating safe and supportive environments where people can thrive.

You’ll also bring:

Understanding of multiple disadvantage and trauma-informed practice.
Experience of coordinating programmes or projects, ideally within housing, social care, voluntary or community settings.
Proven ability to engage, promote and build relationships with diverse stakeholders across a city or region.
Confidence in designing and delivering training or group learning sessions.
Strong communication and facilitation skills, including the ability to adapt style for different audiences.
A values-led approach with a strong commitment to co-production, inclusion and lived experience leadership.
Ability to work reflectively, proactively and flexibly in a changing environment.

Who we are:

At South Yorkshire Housing Association, our purpose is for our customers to settle at home, live well and realise their potential.

Our wider benefits:

Salary – Grade 4A £30,212 per annum, pro rata
Working hours – 26 hours per week
Generous holiday entitlement – 27 days annual leave, statutory bank holidays plus an additional 4 SYHA days, pro rata.
5% pension contribution
Excellent flexible working options including Flexi Time, Condensed Hours, Part Time, and Job Share. We are more than happy to discuss other flexible working patterns at interview.
Excellent benefits including:
- SYHA Rewards - employee discount scheme, which offers cash back and shopping discounts. Plus, advice and resources on health eating, financial wellbeing, exercise and mastering your mental health
- Westfield Health (employer paid)
- Counselling
- Discounted Gym membership
- Cycle to work scheme
Access to a wide range of programmes to train and develop you.

For more information about our range of benefits, please visit the Your Wellbeing and Feeling at Home.

Please note that we may remove this advert prior to the advertised date, dependent on the level of response received. Please apply at your earliest convenience.

To be considered under the scheme, disabled applicants must disclose their disability (as defined by the Equality Act 2010) on the Equal Opportunities section of the job application.

SYHA does not hold a sponsorship license and are unable to provide visa sponsorship.

Closing Date: Wednesday 27 May 2026 at midnight

Interview Date: Friday 05 June 2026

Apply

[Fulltime] Rent and Service Charge Specialist at Honeycomb Group

Mon, 11 May 2026 15:42:52 +0100

This is an exciting opportunity to join Honeycomb Group at a pivotal moment of growth and transformation. As a newly created role within our expanding organisation, it offers the chance to shape how we set, manage and communicate rents and service charges, and to make a meaningful impact on the services we provide to customers. You’ll be joining a forward-thinking environment where collaboration is valued, ideas are encouraged, and there is real momentum behind improving how we deliver fair, transparent and high-quality housing services.

You’ll be responsible for setting and reviewing rents and service charges, ensuring customers and colleagues receive clear, accurate and timely information on how service costs are recovered across our properties. Acting as the in-house expert, the postholder will draw on regulatory knowledge, best practice and an understanding of residents’ housing needs to ensure Honeycomb’s approach is compliant, transparent, fair and delivers value for money. You will also provide expert advice and support to internal teams, helping to ensure rent and service charge processes run smoothly, efficiently and in line with regulatory standards and relevant legislation.

What you’ll do:

Ensure rent and service charge setting is accurate, compliant with legislation, regulatory standards, contracts and internal policies.
Maximise service charge income by accurately capturing and allocating costs in line with legislation, policy and agreements.
Reconcile actual and estimated service charge costs, producing year-end accounts and informing future budgets.
Maintain and improve systems, data and processes to ensure accuracy, efficiency and a single source of truth.
Support colleagues and residents with queries and communications, while staying up to date with legislation and best practice.

Who you are:

CCAB/CIMA part-qualified or qualified by experience, with a strong commitment to CPD.
Strong knowledge of social housing rent and service charge principles, legislation and regulatory requirements.
Experience in the social housing or charity sector, with strong financial stewardship and understanding of controls, compliance and accounting standards.
Excellent IT and systems skills, including advanced Excel and experience with finance/feeder systems.
Strong communication, organisational and collaborative skills, with the ability to prioritise, work under pressure and support change effectively.

Apply now! We may close this vacancy early if we receive a high volume of applications.

#Stoke #StokeonTrent #Finance #FullTime #GreatBenefits #JobsThatGiveBack #RentAndServiceChargeSpecialist #HoneycombGroup

Who we are

The Honeycomb Group is a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident. Whether it’s developing and maintaining affordable homes, providing trusted home repairs and improvements, keeping people safe and well at home or providing support services, we're tackling the social issues that can isolate people from a happy home - Honeycomb Group is making our region vibrant.

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[Fulltime] Head of Income at Two Rivers Housing

Mon, 11 May 2026 11:10:30 +0100

Head of Income

£52,994.05 per annum

Newent - Gloucestershire

Full-Time

Permanent

Come and make a real difference as our Head of Income!

Everyone should have a warm, safe, affordable home. As our Head of Income, you’ll play a key role in making this a reality for thousands of families in Gloucestershire and the surrounding areas.

You’ll be part of the senior management team, leading a high-quality lettings and income collection service and delivering plans to support our Customer and Digital Strategies. You’ll take ownership for the success of your teams as they support tenants in the important journey of moving home, setting tenants up for success in their homes, manage a range of tenancy accounts, and support tenants that fall into arrears with an aim to keep them in their homes.

Driving a culture of accountability and visibility you’ll inspire your teams to put tenants at the heart of what they do and help build trusted relationships.

What you’ll bring to our team

As a member of the Senior Management Group, you’ll identify and mitigate risks, ensuring that we meet our legal, compliance and regulatory obligations in your area of expertise. You’ll be able to recognise areas for improvement and regularly review and develop your teams’ policies and procedures. You’ll deliver ambitious plans and effectively manage your budget to ensure Value for Money.

What we are looking for

· Strong understanding of income and lettings, including tenancy management is essential. (minimum of three years).

· An experienced senior manager, who has led multi-disciplined teams.

· Highly developed skills in tenancy management for all tenure and lease types.

· Excellent people management skills

· Experience in safeguarding management in relation to vulnerable adults and children.

· Excellent strategic and analytical skills.

Qualifications

· Chartered Institute of Housing qualified or equivalent.

· Evidence of continued professional development.

· Full UK driving license with access to a vehicle insured for business purposes.

Apply