MyDiversity Jobs

[Fulltime] Complaints Officer at irwell valley homes

Mon, 03 Aug 2026 12:00:02 +0100

Complaints Officer

Manchester, Greater Manchester

£31,310.03 per annum

Permanent, Full Time – 35 hours per week (agile working arrangements in place)

Closing date: 14th August 2026

Interview date: 18th August 2026

Interview location: Oaklands House, Suite 2, Second Floor, Oaklands House, 34 Washway Road, Sale, M33 6FS

Our organisation is all about people – the people who live in our homes, the communities we serve, and those we work with. So, it’s no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done.

As a not-for-profit housing association, providing affordable homes and services to more than 20,000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community.

This role will help us to do this by managing complaints through to resolution, ensuring Irwell Valley Homes complies with the Housing Ombudsman Complaint Handling Code, regulatory standards, internal policies and compensation procedures.

You’ll provide clear, fair, and empathetic support to customers, keeping them informed throughout the complaints process and ensuring each case is investigated impartially and resolved appropriately. Working collaboratively with managers and teams, you’ll identify service failures, agree actions to put things right and support learning and improvement from complaints.

In this role, you will be responsible for

Managing Stage 1 complaints through to resolution within required timescales.
Work with managers on complex cases, challenge decisions where appropriate and agree sustainable resolutions.
Produce clear, concise and well-reasoned complaint responses, referencing policy, law and good practice where relevant.
Engage with customers who remain dissatisfied after Stage 1 and seek to resolve concerns where possible.
Escalate complaints to Stage 2 where required, allocating cases to Heads of Service or senior managers.
Record learning from complaints in the HIVE and support managers to implement service improvements.

We need people who are

Knowledge of complaint handling, the Housing Ombudsman Complaint Handling Code, housing regulation and compensation procedures.
Experience of complaint handling, investigations and managing cases through to resolution.
Strong written and verbal communication skills, with the ability to produce clear, empathetic and professional responses.
Ability to manage a varied caseload, meet deadlines, maintain accurate records and provide a clear audit trail.
Resilience, empathy and confidence in managing challenging conversations fairly and professionally.
IT literate, including Microsoft Office 365 and housing/customer management systems

Everyone’s welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues.

If you want to be part of our team and help us make a difference, we’d love to hear from you.

#ComplaintsOfficer #customerservicejobs #complaintsmanagement #housingjobs #recruiting #Manchesterjobs

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[Fulltime] Sales and Marketing Co-ordinator at Lovell Partnerships

Mon, 03 Aug 2026 12:00:02 +0100

Permanent – Full Time – 37.5 hours

We are seeking an organised and proactive Sales & Marketing Coordinator to join our regional Sales Team.

This role is all about balancing strong administration skills with a proactive approach to sales and marketing support, and helping to deliver regional sales objectives and enhance customer engagement.

This varied role will see you maintaining CRM systems and sales databases, coordinating marketing campaigns, managing website and property portal content, processing customer enquiries, and producing accurate sales reports and communications. You will also support the launch of new developments, liaise with external agencies and suppliers, and ensure all marketing materials reflect brand standards.

The successful candidate will have strong administrative experience, excellent communication skills, exceptional attention to detail, and the ability to manage multiple priorities in a fast-paced environment. Experience within sales, marketing, property or construction sectors would be advantageous.

Join us and play a key role in supporting sales success and delivering an outstanding customer experience.

Benefits

26 days annual leave
Discretionary bonus, based on business performance.

Private Medical Insurance including 24 Hour Digital GP

Pension Scheme, 5% matched, defined contribution scheme
Salary Sacrifice opportunities exist with our Cycle to Work and Additional Holiday Purchase

Life Assurance

Employee Assistance Programme

Group Discount Scheme

As an Investors in People Gold award employer, Lovell is the UK’s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects.

We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams.

The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all.

Please refer to the Job Description upon completing your application.

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[Fulltime] Service Charge Officer (Service Charge & Rent at Saffron Housing Trust

Mon, 03 Aug 2026 12:00:02 +0100

Service Charge Officer (Service Charge & Rent Officer)

Long Stratton, Norwich, Norfolk

Full Time: 37hrs per week

This position is hybrid working, with office attendance only when required, giving you the flexibility to balance your workload in a way that suits you.

Key Responsibilities Include:

Liaise with departments (e.g., Housing and Asset) to gather data and ensure that the budgeting process reflects the true costs of services provided to residents.

Issue the annual rent and charges with regulatory requirements, and best practice. Ensuring all tenants that have a service charge or personal charge receive clear and concise breakdowns of the charges, with transparent explanations for any changes in costs.

Ensure that service charge, estate-based charges and utility billing arrangements comply with the relevant laws, regulations, and guidelines, including the Leasehold Reform Act and other housing legislation.

Ensure that all statutory obligations are met, including the provision of annual service charge certificates and accurate reporting in line with regulatory requirements.

Provide clear and transparent communication to residents regarding service charge billing, including responding to queries and explaining charges in an understandable manner.

Our Ideal Candidate Will Have:

Educations and Qualifications:

Degree level or equivalent relevant professional qualification or qualified by experience.

Evidence of continued professional development

Have or are working towards a Chartered Institute of Housing (CIH) Level 2 or above, or similar.

Experience:

Demonstrable work experience in service charge and rents or a similar role within housing associations, property management, or public sector housing.

Experience of complex variable service charges, estate charges, sinking funds, and diverse rent regimes (Social, Affordable, Intermediate).

Understanding of leasehold management, Section 20 consultation processes and managing external third-party managing agents.

Understanding of welfare benefits.

Experience in operational management in a customer facing team.

A track record of customer excellence and performance against KPI’s

Experience of change management and supporting changes in software and systems.

Experience of working within a customer-focused environment and handling challenging customer interactions.

Knowledge of housing management software and systems used to manage service charge billing and reporting.

Experience of modifying and maintaining policy and procedures.

Experience of identifying, interpreting, and implementing changes in response to new legislation or regulations.

Experience of interpreting law and housing legislation as it related to rents, service charge, leasehold management and managing agents to ensure compliance and effective service delivery.

Experience of stakeholder management of both internal and external stakeholders.

Skills, Knowledge and Abilities:

Knowledge of government policy, legislation, regulations, in relation to service charges, rents and best practice

Strong knowledge of leases, tenancies, legislation, and case law in relation to service charges, sinking funds and rents.

Knowledge of developing IT systems for managing service charges & rents.

Knowledge of the Landlord and Tenant Act 1985 & Housing Acts.

Strong ability to translate complex financial concepts into "plain English" for diverse stakeholders, colleagues, and residents.

Strong customer service skills, with a focus on resolving queries and complaints in a timely and professional manner.

Strong skills in financial modelling, budgeting, and forecasting

Proficiency in using data and insights to drive personalisation transparency, and service improvements.

Personal Attributes:

A collaborative approach and excels in building and maintaining strong stakeholder relationships internally and externally.

Strong analytical and problem-solving skills, with the ability to interpret financial data and identify trends or issues.

Strong organisational and time-management skills, with the ability to manage competing priorities effectively.

Elevated level of attention to detail and accuracy in financial and service charge calculations.

Strong interpersonal and negotiation skills, with the ability to build relationships with internal teams, contractors, and residents.

Proficient in Microsoft Office, particularly Excel, and housing management software systems.

A proactive approach to continuous improvement and process development.

This role may require occasional travel to different properties and meetings across the Housing Association’s portfolio.

A flexible approach to work may be required during peak times (e.g., annual rent and charge notifications, year-end service charge reconciliation).

Please note this role is subject to a Basic Disclosure and Barring Service check

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[Fulltime] Neighbourhood Officer at Chime Housing

Sun, 02 Aug 2026 18:00:02 +0100

Neighbourhood Officer

Watford

Salary: £38,836

Permanent, 37 hours per week

The Vacancy

As a Neighbourhood Officer you will be the key link between the organisation and their customers, ensuring strong relationships and safe, well-managed communities. You will provide advice, support and practical solutions to tenants, leaseholders and shared owners, while ensuring compliance with tenancy and lease obligations.

Introduction to the role

This role requires excellent communication skills, a customer-focused approach, and the ability to adapt to changing priorities. You will need experience in tenancy or housing management, alongside the confidence to engage with people from a wide range of backgrounds.

Role purpose

The role is varied and hands-on, involving estate and home visits, digital communications, and case management. You will address issues such as tenancy breaches and anti-social behaviour, working closely with partner agencies and contractors to deliver effective outcomes.

What’s the role?

Key Accountabilities:

Investigation, escalation and resolution of customer issues, e.g. unauthorised occupiers, abandoned properties, overgrown gardens, neighbour disputes, complaints, anti-social behaviour (ASB), other contractual requirements, tenant, shared owner and leaseholder.
Maintain accurate and detailed records, serving legal notices, preparing a case file and attending court or multi-agency case conferences.
Identify support requirements and work with customers to sustain their tenancies. Where appropriate to escalate support requirements to the relevant support channel e.g. internal escalation or external referral.
Collaboration and support across the team and business to ensure resolution of issues are achieved, e.g. access for compliance and property visits.
Work closely with the Customer Contact Team to provide knowledge and feedback to assist with resolution at first point of contact.
Support the Relationship Management Team and Onboarding Team through the tenant life cycle from post void, allocation, lettings, housing management and sustainment and intervention.
You will be required to undertake any other reasonable duties/projects as required by your line manager/senior manager.
occasional weekend and evening meetings and out of hours support.

What are they looking for?

Essential:

Full driving licence and use of vehicle
Experience in tenancy management and/or anti-social behaviour
Experience working with partner agencies and/or contractors
Excellent communication skills and ability to engage with a variety of people
Ability to operate and be flexible in a changing environment to respond to emerging priorities

Desirable:

Holding a CIH or Housing Management qualification (or equivalent) is desirable

What can they offer you?

28 days’ annual leave (pro rata)
Employer pension contribution of up to 11%
Development opportunities
Comprehensive employee rewards scheme

How we work

They embrace agile working — blending time in their communities, shared spaces, and remote working. With digital technology at the heart of our approach, we empower teams and individuals to work flexibly.

How to apply

If this sounds like your next role, click ‘apply now’, tell them why you’ve got what it takes, and attach a copy of your current CV.

Closing date: 4th August 2026
Interviews: To be confirmed

(Please note they reserve the right to close the vacancy early if they receive a large response.)

Apply

[Fulltime] Community Engagement Officer at Chime Housing

Sun, 02 Aug 2026 18:00:02 +0100

Community Engagement Officer

Watford

Salary: £26,650 - £30,000

Permanent, 37 hours per week

The Vacancy

Love organising events, bringing people together and making a difference? We are looking for an enthusiastic and people-focused Community Engagement Officer to help create stronger, happier communities across our neighbourhoods.

Introduction to the role

If you are someone who enjoys meeting new people, planning activities, supporting others and seeing the positive impacts your work can have, this could be the perfect role for you!

Role purpose

At Chime Housing, we believe thriving communities are built by the people who live in them – that’s where you come in.

What’s the role?

No two days are the same in this role. One day you could be helping organise a community event, the next working with local groups to secure funding, meeting residents to hear their ideas, or creating opportunities for people to get more involved in their neighborhood.

Key Accountabilities:

Help plan and deliver community events and activities.
Build relationships with residents, community groups and local partners.
Support people to have a voice in shaping local services and projects.
Help community organisations access funding, training and development opportunities.
Promote projects and share positive stories from our communities.
Collect feedback and measure the impact of engagement activities.
Support people to improve their digital skills and confidence.
Work with residents to develop ideas that make neighbourhoods better places to live in.
Be a champion for inclusion, ensuring everyone has opportunities to get involved.

What are we looking for?

Essential:

Friendly and personable approach
Great communicator
Confident working with different people and communities
Organised and able to manage multiple projects
Comfortable using digital tools and Microsoft Office
Passionate about creating positive community change
Able to work independently and as part of a team
Full driving licence and access to a car

Desirable:

Experience in community work, events, customer service, volunteering, youth work, charities, social action, resident engagement or similar roles would be beneficial

What can we offer you?

28 days’ annual leave (pro rata)
Employer pension contribution of up to 11%
Development opportunities
Comprehensive employee rewards scheme

How we work

We embrace agile working — blending time in our communities, shared spaces, and remote working. With digital technology at the heart of our approach, we empower teams and individuals to work flexibly.

How to apply

If this sounds like your next role, click ‘apply now’, tell us why you’ve got what it takes, and attach a copy of your current CV.

Closing date: 4th August 2026
Interviews: To be confirmed

(Please note we reserve the right to close the vacancy early if we receive a large response.)

Apply

[Fulltime] Customer Service Advisor at Wythenshawe Community Housing Group

Sun, 02 Aug 2026 16:00:02 +0100

Customer Service Advisor

Wythenshawe, Manchester

£31,024.45 per annum

We're looking to recruit multiple Customer Services Advisors to join our Customer Hub team. If you're passionate about delivering excellent customer service, enjoy helping people, and thrive in a fast‑paced environment, we'd love to hear from you.

As a Customer Services Advisor, you'll be the first point of contact for many of our customers, providing advice, resolving enquiries and helping people access the services they need. You'll play a key role in creating a positive customer experience and ensuring enquiries are handled professionally, efficiently and accurately.

Previous customer service experience is essential, and experience or knowledge of the social housing sector is highly desirable.

About the role

Working as part of a busy and supportive team, you'll handle enquiries across a range of channels, including telephone, reception, webchat, social media and digital platforms. You'll work closely with colleagues across the organisation to ensure customers receive timely support and achieve the best possible outcome.

This is a great opportunity for someone who enjoys problem‑solving, communicating with a wide variety of people and delivering excellent service every day.

What you'll be doing

Acting as a first point of contact for customers, handling enquiries by telephone, reception and digital channels.
Providing accurate information, advice and signposting to relevant services and agencies.
Working towards first‑time resolution wherever possible and following up on enquiries when required.
Maintaining accurate customer records and updating systems appropriately.
Supporting reception services, customer payments and general administrative tasks as required.
Working collaboratively with colleagues across WCHG to deliver an excellent customer experience.

What we're looking for

Previous customer service experience is essential.
Experience or knowledge of the social housing sector is highly desirable.
A confident and professional telephone manner.
Strong verbal and written communication skills.
Ability to remain calm and composed when dealing with challenging situations.
Excellent organisational skills and the ability to manage competing priorities.
Confidence learning and using a variety of IT systems and processes.
Ability to work independently and as part of a team.
A genuine commitment to delivering excellent customer service.

Why this role matters

Every interaction shapes our customers' experience. As a Customer Services Advisor, you'll help ensure customers receive responsive, accurate and friendly support, making it easier for them to access our services and get the help they need. Your contribution will play an important role in delivering excellent customer outcomes and maintaining high levels of satisfaction across our communities.

If you enjoy helping people and want to work in a role where no two days are the same, we'd love to hear from you.

Application Deadline - Wednesday 12th August

Please note the above date is subject to change, and the advert may be closed early dependent on applications received. If you are interested in applying, don't wait!

Why join us?

As an Investors in People Health & Wellbeing recognised employer, we offer a wide range of benefits such as:

25 days Annual Leave, rising to 30 with length of service and subject to approval the option to buy and sell additional annual leave*
Enhanced leave options for Maternity, Paternity, Adoption & Shared Parental Leave*
Enhanced Pension scheme contributions
Our Health Care Plan gives you money back for dental, optical, therapy costs and more
Subsidised Healthy Living benefits i.e. gym membership or yoga classes
Subsidised Leisure Learning benefits i.e. finance towards driving lessons or learning a new language
Car Lease Scheme, Cycle to Work scheme*
Volunteering days in the local community
We offer a Salary Sacrifice Pension option*

*Subject to eligibility criteria

About Us

Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester.

We are committed to investing in the health, wellbeing and development of colleagues, who we will reward fairly and empower and trust to deliver their best work for the benefit of WCHG, our customers and stakeholders. WCHG is an inclusive employer of choice, where differences are recognised as strengths in delivering our purpose. WCHG operates anonymous recruitment selection practices. A disability confident employer WCHG will work to make reasonable adjustments where possible throughout its employment processes.

Our purpose is to provide good quality homes and services to our customers and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities.

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[Fulltime] DMC Repairs Operative (Damp, Mould & Condensat at Nottingham Community Housing Association Ltd

Sun, 02 Aug 2026 16:00:02 +0100

DMC Repairs Operative (Damp, Mould & Condensation)

Nottingham, Clifton

£28,834 - 33,799 per annum

NCHA is recruiting a Damp, Mould & Condensation Repairs Operative to support our property repairs service across Nottingham.

This role focuses on identifying, treating and preventing damp, mould and condensation in our homes.

You will provide high‑quality repairs, diagnose issues confidently and help tenants understand how to prevent problems returning.

Key Responsibilities

Diagnose damp, mould and condensation issues
Complete repairs including plastering, resealing, grouting, painting and general maintenance
Carry out calcium carbide testing and record findings
Clean and maintain gutters as required
Advise tenants on prevention and good home practice
Maintain tools and equipment correctly
Work with internal teams to meet repair targets
Keep accurate job notes and communicate updates clearly

What We’re Looking For

Strong understanding of damp, mould and condensation causes and treatments
Experience in property repairs or building maintenance
Good communication and customer‑service skills
Ability to work independently and manage daily tasks
Professional and respectful when working in tenants’ homes

Experience in social housing is helpful but not essential. A positive attitude and willingness to learn are important.

Working Hours

Monday to Thursday: 8:00am–4:30pm

Friday: 8:00am–3:30pm

1‑hour lunch break (30 minutes on Friday)

Additional Information

Driving licence and access to a vehicle is required unless a disability precludes this

Visa sponsorship is not available

Vacancy may close early if we receive a high number of applications

Interviews will take place at our Clifton office

A basic DBS will be arranged and paid for by NCHA

Our Commitment to Equality

We welcome applications from all suitably qualified candidates, including disabled applicants, Black, Asian and minority ethnic candidates, and members of the LGBT community.

We are an Equal Opportunities and Disability Confident Employer.

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[Fulltime] Customer Insight, Voice and Influence Manager at Amplius

Sun, 02 Aug 2026 16:00:02 +0100

Customer Insight, Voice and Influence Manager

Hybrid - Milton Keynes, Rushden, Peterborough or Boston office

£53,200 per year

Permanent, Full-Time

Do you have experience using customer insight, data and engagement to improve services? Join Amplius as our Customer Insight, Voice and Influence Manager and help shape how we listen to, understand and respond to our customers.

You’ll lead the delivery of our Customer Influence Framework, working with teams across the organisation to turn insight into meaningful improvements, stronger customer experiences and better outcomes.

Salary: £53,200 per year

Contract: Permanent, full time

Your week: 36.25 hours - Monday to Friday 9am to 5.15pm

Location: Hybrid with a weekly presence in our Milton Keynes, Rushden, Peterborough or Boston office

Please Note: Travel will be required across all Amplius offices

You can read about our fantastic colleague benefits here - Amplius colleague benefits

Snapshot of your role

Lead the delivery and continuous improvement of Amplius’ Customer Influence Framework, embedding a customer-focused and insight-led culture across the organisation.
Develop customer insight frameworks, segmentation models, dashboards and analytical tools to support strategy, service design and decision-making.
Translate customer feedback, data and trends into clear recommendations that drive service improvements and better customer outcomes.
Develop inclusive approaches to capture customer voice, supporting co-design, scrutiny and participation activities across customer groups.
Ensure compliance with regulatory requirements, including Consumer Standards and Tenant Satisfaction Measures (TSMs), through effective data collection, analysis and reporting.
Build strong relationships across Amplius and with external partners to embed customer-led approaches and promote best practice in insight and engagement.

What we’re looking for

A professional housing qualification at CIH Level 4 or equivalent.
Significant experience in customer insight, engagement or service improvement within housing, public or regulated sectors.
Strong knowledge of customer segmentation, insight frameworks and engagement methodologies.
Experience delivering insight, reporting and dashboards to influence strategic decision-making.
Ability to interpret complex data and customer feedback to identify opportunities and deliver practical service improvements.
Strong analytical, communication and stakeholder management skills, with a customer-focused, proactive and collaborative approach.

Important - DBS clearance and right to work in the UK are essential requirements for this role. We do not provide sponsorship.

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

If you have any questions, please contact the Amplius Talent Team and we’ll be happy to assist you.

Apply

[Fulltime] Multi-Skilled Operative (Responsive Repairs) at Chime Housing

Sun, 02 Aug 2026 15:00:02 +0100

Multi-Skilled Operative (Responsive Repairs)

Watford
Salary: £42,206

Permanent, 40 hours per week

The Vacancy

If you’re hands‑on, adaptable, and keen to use your talents to improve homes and communities, this could be the perfect opportunity to take your next career step with Chime Housing. This role also required you to participate in an out-of-hours call-out rota.

Introduction to the role

To be considered, you must specialise in one core trade Plumbing, Carpentry or Plastering and be highly competent in a second trade from the list. In addition, you should be able to undertake at least two further trades to a good standard, bringing flexibility, skill and problem‑solving to every task. These trades include Bricklaying, Painting & Decorating and Groundwork/ Fencing.

Role purpose

Chime Housing is on the lookout for talented Multi‑Skilled Operatives to join our team, helping us deliver top‑quality repairs and maintenance that make a real difference in people’s homes. We’re currently recruiting an Multi‑Skilled Operative who is passionate about their craft, take pride in a job well done, and enjoy variety in their work.

What’s the role?

Key Accountabilities:

Identify the right and cost-effective solutions to ensure repairs are completed to a high standard.
You will liaise with to organise jobs and maximise your working time.
You will work in accordance with our policies and procedures relating to safe working in our customers’ homes and public areas.
You will follow the processes Chime Housing requires when undertaking all work.

What are we looking for?

Essential:

You will be able to fault find and accurately diagnose the repairs needed; decide the most efficient and effective value for money and arrange materials where needed.

You will have a City and Guilds in a relevant skill or equivalent.

You must be able to work with minimum supervision.

You must be competent in using an electronic personal digital assistant device to receive and record work.
Hold a full clean driving licence.
Willingness to maintain a satisfactory basic DBS check

Who you’ll work with

Responsible to: Multi-Trade Supervisor

Department: Repairs and Maintenance

What can we offer you?

Company van with a fuel card

28 days’ annual leave (pro rata)

Employer pension contribution of up to 11%

Development opportunities

Comprehensive employee rewards scheme

How we work

We embrace agile working blending time in our communities, shared spaces, and remote working. With digital technology at the heart of our approach, we empower teams and individuals to work flexibly.

How to apply

If this sounds like your next role, click ‘apply now’, tell us why you’ve got what it takes, and attach a copy of your current CV.

Closing date: 4th August 2026
Interviews: To be confirmed

(Please note we reserve the right to close the vacancy early if we receive a large response.)

Apply

[Fulltime] Complaint Administrator at Amplius

Sun, 02 Aug 2026 13:00:02 +0100

Complaint Administrator

Salary £28,000 per year

Location Hybrid - Milton Keynes or Rushden

Permanent, Full Time

Do you have experience in administration or customer service? If you're organised, detail-focused, and enjoy helping people, this could be the perfect opportunity for you.

As a Complaint Administrator at Amplius, you'll play a key role in delivering a smooth and efficient complaints experience, ensuring complaints are handled accurately, deadlines are met, and customers are kept informed every step of the way.

Salary: £28,000 per year

Contract: Permanent, full time

Your week: 36.25 hours - Monday to Friday 9am to 5pm

Location: Hybrid, with up to three days per week in our Milton Keynes or Rushden office.

Snapshot of your role

Route complaints to the appropriate colleagues and support the progression of complaints through different stages.
Act as a first point of contact for customer complaint enquiries, delivering professional, empathetic and customer focused support.
Monitor complaint timescales, track agreed actions and commitments, and follow up with service areas on outstanding actions.
Maintain accurate, auditable records ensuring information is complete, up to date and handled confidentially.
Provide administrative support to the complaints service, ensuring all complaints are logged, categorised, and processed accurately.
Contribute to a positive customer experience by supporting the timely, consistent, and efficient handling of complaints

What you’ll need to thrive in this role

Experience in an administration, coordination, or customer service role.
Experience handling customer information accurately and confidentially, while following established processes.
Strong organisational skills with excellent attention to detail and the ability to manage deadlines.
Clear written and verbal communication skills, with a professional and customer-focused approach.
Confidence using IT systems, databases, and Microsoft Office applications.
A calm professional, and empathetic approach with dealing with customers who may be dissatisfied or frustrated.

Important – Right to work in the UK is an essential requirement. We do not provide sponsorship.

Please read the attached Job Description before applying so you get the full scope of the role.

Closing: 9 August

Video interview: 10 – 13 August

Interviews in Rushden: 18 August

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

If you have any questions, please contact the Amplius Talent Team and we’ll be happy to assist you.

The Company

Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 40,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We’re a team of over 1,300 colleagues driven to have a positive impact on people’s lives and provide affordable homes that make a difference.

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[Fulltime] Allocations and Lettings Coordinator at Fairhive Homes

Sun, 02 Aug 2026 13:00:02 +0100

Allocations and Lettings Coordinator

Aylesbury – Hybrid Working

£32,136 per annum

Permanent, Full Time

We’re excited to announce that we’re recruiting for a fantastic Allocations & Lettings Coordinator to join our friendly team. If you thrive in a bustling environment, love keeping things organised, and enjoy interacting with people, this role could be the perfect fit for you!

About the role:

You will play a vital role in delivering a high-quality, customer-focused housing service. In this dynamic position, you will support the Lettings team to ensure an efficient and responsive allocations and lettings function, helping customers find suitable homes while maintaining excellent service standards.

Working closely with the Allocations & Lettings Service Manager and wider team, you will provide essential administrative and coordination support, managing diaries, producing performance reports, and helping to keep key processes running smoothly. You will be responsible for reviewing housing applications and supporting evidence in line with policy, managing property matching through systems such as Home Swapper, and liaising with tenants to help identify appropriate housing options.

The role also involves raising and managing purchase orders, supporting complaint handling processes, and ensuring responses to customer feedback are completed within agreed timescales.

About you...

We are looking for an organised and proactive individual with strong communication skills and the ability to manage competing priorities effectively.

You’ll ideally have experience or understanding of Allocations & Lettings and you will have excellent customer service skills, alongside an understanding of equality and diversity in service delivery. Confident using IT systems, you’ll be comfortable working with data and reports, and able to apply policies with sound judgement to resolve routine issues.

We’re a friendly bunch who value collaboration and creativity, and we believe that a positive, supportive culture is key to our success. If you have previous relevant experience and a genuine passion for helping others, we want to hear from you!

About us…

At Fairhive Homes, we’re driven by a simple yet powerful vision: “Homes for Living, Communities for Life” This isn’t just what we do; it’s what we strive for every day. As a non-profit housing association, we’re dedicated to providing affordable housing to over 20,000 individuals in our community. Our residents are truly at the heart of everything we do.

We are dedicated to supporting our residents and neighbourhoods. Whether we are maintaining our high-quality homes or building new ones, our mission is to foster thriving communities where everyone feels welcome and can proudly say, 'This is my home.'

We believe that a strong community starts with quality housing, and we’re here to make that vision a reality.

For more information, please refer to the attached job description.

Benefits

In this role, you’ll have the opportunity to develop your career in an empowering environment where your contributions are valued and recognised.

At Fairhive, we invest in your wellbeing. You can join our Health Cash plan which enables you to claim money back against a wide range of services and treatments.

We believe that flexibility fosters a more productive and enjoyable working environment. Therefore, depending on the role requirements, we offer flexible working conditions that help you balance your work and life!

You’ll be part of a mission-driven organisation that makes a tangible difference in the community, allowing you to feel fulfilled in your work every day.

Our commitment to you …

We’re focused on creating a workplace that celebrates inclusivity and diversity. We want everyone to feel comfortable bringing their true selves to work, contributing their unique perspectives and talents. We recognise that our differences are what make us stronger and are committed to having our teams reflect the diverse communities we serve. Your unique experiences and insights are exactly what we’re looking for.

We are really proud of our initiatives to become an employer of choice, whether it’s coming along to one of our Menopause Café’s, becoming one of our Neurodiversity Champions or joining one of our inclusion lunches and learn sessions. Plus, our supportive team culture and active social committee mean you’ll always have a strong network of people around you!

Take a look at our LinkedIn profile to learn more about what our colleagues have been talking about or championing this year.

Ready to Apply?

We understand that not every candidate will tick every box on our list. If your experience looks a bit different from what we’re looking for, but you believe you can bring something valuable to the role, we still want to hear from you!

If you’re ready to take the next step in your career and work in an environment that values your contributions, please apply, we can’t wait to meet you!

The closing date for applications will be 05-Aug-2026, but we might close it early if we find the right person before this date.

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[Fulltime] Scheme Manager at Arawak Walton Housing Association

Sun, 02 Aug 2026 12:00:02 +0100

Scheme Manager

Location: Manchester, UK

Salary: £26,265.12

We are looking for an experienced Scheme Manager to deliver high-quality housing and support services for tenants within the associations over 55s housing schemes.

Acting as the main point of contact for tenants, co-ordinating care and support services, you will play a vital part in fostering a positive culture, driving continuous improvement and supporting innovation and efficiency to help achieve Arawak Walton’s strategic goals

You will deliver a proactive and responsive service to tenants living in our accommodation, encouraging tenant involvement in social activities and the wider community and facilitates effective joint working with external agencies to maximise tenant welfare. You will provide a warm and friendly welcome to new tenants and will ensure daily H&S inspections are carried out.

With experience and understanding of the needs of older people, you will be accustomed to providing housing-related support and working with external agencies. With knowledge of Health & Safety requirements in sheltered housing schemes, you will hold a hold a relevant qualification such as NVQ or CSHS. Organised and adaptable, you will feel at ease responding quickly to service demands.

If this position is something that aligns with your experience, do not hesitate to apply!

Closing date: 9th August 2026

Shortlist date: 10th August 2026

Interview date: TBC

Apply

[Fulltime] Service Manager, Governance at Cross Keys Homes

Sun, 02 Aug 2026 12:00:02 +0100

Service Manager, Governance

£69,061 (in probation) rising to £72,696

Remote/Peterborough

Permanent

Full Time - Mon- Fri 0900-1700

Are you an experienced governance professional with a strong understanding of social housing regulation and corporate governance?

We are seeking a Service Manager of Governance to lead and develop our governance framework, ensuring the organisation maintains the highest standards of governance, compliance and regulatory assurance as a Registered Provider.

Reporting closely to the Board, CEO and Executive Team, you will act as the organisation's governance expert, providing strategic advice, overseeing Board and Committee governance, and ensuring compliance with all relevant regulatory and legal obligations.

This is a permanent position; however, for a period of up to 12 months, the role will also assume responsibility for Compliance and Data Governance to provide maternity cover. During this period, the postholder will also oversee and maintain the organisation's compliance framework, ensuring adherence to regulatory, legal and policy requirements. The role will also support data governance and data quality improvements, helping to strengthen regulatory assurance, inform robust decision-making and drive continuous improvement across the organisation.

Following the maternity cover period, responsibility for Compliance and Data Governance will transfer back to the substantive postholder, and the role will revert to its permanent core responsibilities.

About the Role

As our Service Manager – Governance, you'll lead the development and continuous improvement of the organisation's governance framework, ensuring full compliance with regulatory, legal and statutory obligations as a Registered Provider and Community Benefit Society.

You'll be the organisation's governance expert, providing trusted advice to senior leaders, overseeing governance activities across Board and committee structures, and fostering a culture of strong governance, accountability and continuous improvement.

Reporting to the Executive Director of Corporate Services & Asset Management, you'll lead a small Governance and Compliance team while influencing governance practices across the wider organisation.

What You'll Be Doing

Governance Leadership

Lead the development, implementation and enhancement of the corporate governance framework.
Ensure compliance with regulatory, statutory and governance best-practice requirements.
Act as the organisation's subject matter expert on governance and regulatory expectations.
Maintain governance policies, Standing Orders and constitutional documents.

Board & Committee Support

Oversee governance arrangements for Boards and Committees.
Support effective decision-making and strong governance assurance processes.
Contribute to Board effectiveness reviews and governance improvement initiatives.

Regulatory & Legal Compliance

Monitor changes in regulatory requirements and advise senior leaders accordingly.
Maintain statutory registers and key governance records.
Manage relationships with legal advisers and external regulators.

Strategic Influence

Provide expert governance advice to the Board, CEO and Executive Team.
Promote a culture of transparency, accountability and continuous improvement.
Champion value for money and effective governance across the organisation.

What We're Looking For

Essential Experience

Strong understanding of social housing governance frameworks and regulation.
Experience supporting Boards and Committees at a senior level.
Knowledge of governance standards, codes and regulatory compliance requirements.
Experience managing governance and legal documentation.
Proven ability to lead teams, influence stakeholders and drive positive change.
Experience identifying root causes and implementing improvements.

Skills & Attributes

Strong leadership and relationship-building skills.
Excellent written and verbal communication skills.
Ability to influence and constructively challenge senior stakeholders.
Strong project management and organisational skills.
Comfortable working under pressure and managing competing priorities.
Passion for continuous improvement and developing a positive learning culture.

Qualifications

We would love to hear from candidates who have:

PRINCE2 Practitioner qualification.
Experience in compliance management, regulatory affairs or a related field.
Knowledge of relevant regulations and industry standards.

It would be advantageous if you also have:

A degree in Law, Business, Governance or a related discipline.
ICSA qualification or equivalent professional accreditation.
CIH qualification/training to Level 4.

If you have the experience and drive to help us achieve our vision, we’d love to hear from you!

Please see attached job description for full details of the role.

We reserve the right to close this advert early if sufficient interest is received. Therefore, if you are interested in the role, we encourage you to apply without delay!

No agencies please.

Apply

[Fulltime] Asset Surveyor at Saffron Housing Trust

Sun, 02 Aug 2026 12:00:02 +0100

Asset Surveyor

Location: Long Stratton, Norwich, Norfolk

Salary: £41,000 per annum

Fulltime: 37hrs per week

Help us keep homes safe, healthy and well maintained across Norfolk.

We’re looking for a practical, people-focused Asset Surveyor to join our Asset Management team. In this field-based role, you’ll carry out property inspections and surveys across our housing stock, identifying issues, assessing risks and providing clear technical recommendations that help us plan effective works and improve the homes our tenants live in.

You’ll undertake stock condition surveys, damp and mould assessments, HHSRS inspections, Decent Homes reviews and mutual exchange inspections, producing accurate reports and working closely with colleagues, contractors and tenants to make sure follow-on works are properly scoped, prioritised and delivered.

We’re looking for someone with experience in property surveying, building maintenance or housing asset management, with strong defect diagnosis skills, excellent communication and a commitment to delivering safe, compliant and sustainable homes. You’ll be confident working independently, managing your workload and engaging professionally with tenants in their homes.

For a full list of responsibilities, please see the attached Role Profile

Apply now if you’re ready to use your technical expertise to make a visible difference to homes and communities.

This role is subject to a Basic DBS check

Closing date: 9th August 2026

Shortlist date: 10th August 2026

Interview date: TBC

Apply

[Fulltime] Administrator at Lovell Partnerships

Sun, 02 Aug 2026 12:00:02 +0100

Permanent - Full Time – 37.5 Hours

An exciting opportunity has arisen within our East Midlands business for an Administrator to join our regional team, based at our Derby office.

Working as part of the regional team, you will provide comprehensive administrative support across the construction, sales and administration functions, helping to ensure the smooth day-to-day running of the office. You will be responsible for maintaining accurate records, producing reports, coordinating meetings and supporting a variety of business administration activities. Your role will be key in ensuring regional processes run efficiently, supporting internal teams and contributing to the successful delivery of our developments.

We are seeking a proactive, highly organised individual with excellent communication skills and a keen eye for detail. You will be confident managing multiple priorities, producing accurate reports and maintaining business records, whilst building positive relationships with colleagues and external stakeholders.

You will be proficient in Microsoft Office, particularly Excel, Word and PowerPoint, and ideally have experience working with internal databases or business systems. Above all, you will be a flexible team player with a professional, customer-focused approach and a willingness to support a wide range of regional activities.

Benefits

Bonus entitlement based on performance KPIs
Holidays - 26 days
Life Assurance
Pension
Private medical insurance
Ability to purchase additional holiday
Access to discount portal
Cycle to Work scheme and the Lovell Way to EV
Digital GP
Employee assistance programme
Sharesave scheme

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[Fulltime] Receptionist at Cross Keys Homes

Sun, 02 Aug 2026 12:00:02 +0100

Receptionist

£25,877 per annum

Peterborough City Centre

Permanent

Full Time, Monday - Friday alternative 9-5 or 10-6, with occasional weekend and evenings.

We are looking for a friendly, organised and customer‑focused Receptionist to join our Indigo Operations team, based in the heart of Peterborough city centre.

You will be the first point of contact for residents, visitors and customers, providing a professional, welcoming service while supporting the wider team with a range of administrative and housing‑related tasks. This is a varied role that suits someone who enjoys working with people, thrives in a busy environment and takes pride in delivering excellent customer service.

What you’ll be doing

Acting as the first point of contact at reception, over the phone and face‑to‑face
Supporting customers with queries relating to repairs, accounts, bills, estate issues and benefits
Providing administrative support to the Service Manager and Assistant Manager
Assisting with property allocations and lettings to minimise void periods
Liaising with utility companies during void periods and recording meter readings
Supporting tenancy administration, including renewals
Raising purchase orders, processing invoices and managing stock
Carrying out general office duties such as data entry, spreadsheets, filing, scanning, minute‑taking and meeting organisation
Supporting resident welfare checks and wider housing management administration
Handling sensitive and confidential information in line with data protection requirements

What we’re looking for

Essential:

Experience in an administrative or reception role
Excellent customer service skills, both face‑to‑face and over the phone
Strong IT skills, including Microsoft Word, Excel, Outlook and similar systems
Good numeracy skills with the ability to handle basic rent and account calculations
Ability to communicate clearly, patiently and tactfully
Strong organisational skills and the ability to prioritise competing demands
GCSEs (or equivalent) in English and Maths

Desirable:

Experience working in housing or a customer‑facing public service environment
Knowledge of rent accounting or welfare benefits
Experience using financial or housing management systems

Additional information

This role requires a DBS check
On site Parking Available

If you have the experience and drive to help us achieve our vision, we’d love to hear from you!

Please see attached job description for full details of the role.

We reserve the right to close this advert early if sufficient interest is received. Therefore, if you are interested in the role, we encourage you to apply without delay!

No agencies please.

Apply

[Parttime] Independent Director - Pelham Homes at Nottingham Community Housing Association Ltd

Sun, 02 Aug 2026 12:00:02 +0100

Independent Director - Pelham Homes

Location: Nottingham

Salary: £3,068 per annum

Pelham Homes Ltd is a wholly owned commercial subsidiary of Nottingham Community Housing Association. We are seeking an Independent Director to join its Board. Pelham Homes develops homes for open market sale, delivers development and architectural services and invests in joint ventures that generate returns to support NCHA's social purpose. We are particularly interested in hearing from individuals with experience in property sales, private residential development and housebuilding within a commercial business.

As an Independent Director, you will help shape strategy, oversee development and investment activities, provide constructive challenge and ensure strong governance and effective decision-making.

We are looking for someone who:

Brings strong commercial insight and strategic thinking
Demonstrates sound independent judgement
Communicates clearly and objectively
Understands effective board governance and collaborative decision-making.

Commitment: Six in-person Board meetings per year, plus training, appraisal activities and occasional additional activities.

Join a Board that embodies NCHA's values of being Caring, Learning, Enthusiastic, Accountable and Resilient

Location: East Midlands

Closing Date: 7th August 2026 at midnight

Interview Date: 1st September 2026 – interviews will be held at our head office in Clifton, Nottingham

NCHA strives to be an inclusive workplace and we particularly welcome applicants from ethnic minority communities, LGBTQ+ communities, women and people with disabilities to ensure we fully represent our communities.

Closing date: 7th August 2026

Shortlist date: 8thAugust 2026

Interview date: 1st September 2026

Apply

[Fulltime] Painter and Decorator at irwell valley homes

Sun, 02 Aug 2026 11:00:01 +0100

Painter and Decorator

Manchester, Greater Manchester

£32,887.13 per annum

Permanent, Full Time - 39 hours per week (agile working arrangements in place)

Closing date: 6th August 2026

Interview date: 11th August 2026

Interview location: Oaklands House, Suite 2, Second Floor, 34 Washway Road, Sale, M33 6FS

This role will help us to do this by providing a professional painting and decorating service, delivering an excellent customer experience and adhering to health and safety regulations and organisational policies and procedures.

In this role, you will be responsible for

Carrying out all aspects of painting and decorating to customers’ homes and empty properties.
Undertaking supplementary-skilled tasks such as patch plastering, making good defects to architraves and skirting boards, apply mould growth treatments as per manufacturer’s specification
Delivering an excellent customer experience by understanding the different needs of our customers and tailoring your approach.
Leave customers’ homes clean and safe and dispose of any waste in line with our company policy.
Report any potential repairs and safeguarding issues that you notice in the customers’ homes.

We need people who are/hold

Experience of painting and decorating work and associated multitasking activities in customer`s homes
Sound building and construction knowledge
General building maintenance repair knowledge
City and Guilds Parts I, II or NVQ Level 2 in Painting and Decorating
Full valid driving licence

If you want to be part of our team and help us make a difference, we’d love to hear from you.

#Painter #Decorator #tradejobs #constructionjobs #buildingjobs #housingjobs #recruiting #Manchesterjobs

Apply

[Fulltime] Head of Health and Safety at Chime Housing

Sat, 01 Aug 2026 16:00:02 +0100

Head of Health and Safety

Watford

Salary: £65,000 - £75,000

Permanent, 37 hours per week

The Vacancy

Chime Housing are looking for an experienced and strategic Head of Health and Safety to lead our organisation-wide health, safety and wellbeing agenda. Reporting to the Director of Assurance and Compliance, this is a key leadership role responsible for ensuring Chime Housing continues to provide safe homes, safe workplaces and healthy communities. You'll act as our lead competent person, providing expert advice to senior leaders and the Board while driving a positive culture of safety, wellbeing and continuous improvement across all areas of the business.

Introduction to the role

At Chime Housing, we are committed to creating safe homes, positive communities and a supportive workplace for our colleagues. As our Head of Health and Safety, you'll have the opportunity to shape and influence our health, safety and wellbeing strategy, ensuring we meet our legal responsibilities while embedding a strong culture of safety excellence across the organisation. This is an exciting opportunity to join a forward-thinking housing provider and make a lasting impact on the lives of our customers, colleagues and communities.

Role purpose

To lead and provide strategic direction for health, safety and wellbeing across Chime Housing, ensuring compliance with statutory responsibilities and promoting a positive safety culture for colleagues, customers, contractors and visitors. The role provides organisational assurance that health, safety and wellbeing risks are effectively identified, managed and monitored across all activities.

What’s the role?

Key Accountabilities:

Lead the development and delivery of Chime Housing's Health, Safety and Wellbeing Strategy.
Act as the organisation's lead competent person and trusted adviser to the Executive Team, Board and senior leaders.
Provide strategic oversight of health and safety arrangements across housing management, repairs, maintenance, development and customer-facing services.
Lead the investigation of significant incidents, ensuring lessons learned are embedded and improvements implemented.
Oversee wellbeing initiatives and occupational health arrangements to support colleague engagement and resilience.
Develop and deliver health and safety training, promoting a proactive and positive safety culture.
Ensure robust contractor and partner health and safety management arrangements are in place.
Lead, motivate and develop the Health and Safety Team while driving continuous improvement and service excellence.

What are we looking for?

Essential:

NEBOSH Diploma or equivalent Level 6 Health and Safety qualification.
Significant senior-level experience leading health and safety functions within a complex organisation.
Proven experience developing and implementing health and safety strategies and management systems.
Strong knowledge of UK health and safety legislation, risk management and compliance frameworks.
Experience providing strategic advice and assurance to Boards, Executive Teams and senior stakeholders.
Excellent leadership, influencing, communication and relationship-building skills.
Experience of managing teams, budgets and service improvement programmes.
Understanding of the social housing regulatory environment, landlord compliance and building safety responsibilities.

Desirable:

Chartered Membership of IOSH (CMIOSH) or working towards achievement.
Qualification in wellbeing, occupational health or organisational development.
Experience implementing ISO 45001 or similar management systems.
Project management or management qualification.

What can we offer you?

28 days’ annual leave (pro rata)
Employer pension contribution of up to 11%
Development opportunities
Comprehensive employee rewards scheme

How we work

We embrace agile working, blending time in our communities, shared spaces, and remote working. With digital technology at the heart of our approach, we empower teams and individuals to work flexibly.

How to apply

If this sounds like your next role, click ‘apply now’, tell us why you’ve got what it takes, and attach a copy of your current CV.

Closing date: 12th August 2026

Interviews: To be confirmed

(Please note we reserve the right to close the vacancy early if we receive a large response.)

Apply

[Fulltime] Technical Surveyor at GRADUS

Sat, 01 Aug 2026 16:00:02 +0100

Technical Surveyor

London & South

Competitive Salary

Permanent, Full Time

Gerflor and Gradus are recognised leaders in flooring and interior solutions, with a strong presence across sectors including healthcare, commercial, education, retail, hospitality and housing.

With a complementary product portfolio that delivers complete, high-performance and sustainable solutions, we are well positioned to accelerate our growth across the UK.

Due to our ongoing success, we are now looking for an ambitious and commercially driven Technical Surveyor to shape and deliver our national strategy within the Builder Merchant sector, driving sales, distribution and market share for two established premium brands.

Base and Geographical area

The role is field based, and you will be expected to attend any of the Gradus and Gerflor facilities when required. A flexible approach is required which will mean working out of normal “office hours” to accommodate site and customer needs. Occasional overnight stays may be required.

The role

As a part of the Technical Support Team, your main role will be as a Surveyor within the Gradus and Gerflor group. You will be part of a team tasked in ensuring timely and accurate responses to customer and business requests for surveying of projects for stairs nosing, barrier meetings and other Gradus accessory products. The skills obtained will enable opportunities to progress into a wider technical support role within Gradus Gerflor.

Key Responsibilities:

Conduct site surveys and measurements for nosing and matting installations.
Investigate and assess customer complaints relating to Gradus and Gerflor products.
Carry out site repairs for warranty-related issues.
Prepare accurate survey reports and templates to support customer orders and production.
Produce clear, concise reports on site visits and complaint investigations.
Support the Technical Manager and wider team with ongoing projects.
Liaise with Technical Support, Area Sales Managers (ASMs) and Regional Managers to ensure customer requirements are met.

About you – what you’ll bring:

A ‘can do’ attitude
A full UK driving licence
A flexible approach to working
Good level of IT skills
Excellent verbal and written communication skills

What we offer in return:

Salary is competitive and in line with relevant skills, experience and potential product or industry knowledge.
Full training in the role requirements
In addition, there is also a potential bonus of up to 20% of salary based on a mix of business performance and achievement of personal objectives.
Holiday’s 26 per annum (excludes bank holidays)
Laptop / Mobile Phone
Company Pension scheme
Company Car
26 days annual leave plus bank holidays (4-5 days saved for Christmas shut down)
Additional annual leave purchase scheme (up to 5 days)
Birthday Holiday
Employee Benefits Platform provided by VIVUP which includes: -
Employee Assistance Programme - 24/7 free confidential advice
discounted high street shopping
Cycle to work scheme.
Group life insurance and death in service
Company Pension contribution
Occupational Health Services
Discounted Gym Membership

We are proud to be an equal opportunity employer.

Gerflor and Gradus are committed to creating a diverse and inclusive workplace and welcome applications from all qualified candidates. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply

[Contract] Customer Service Officer – 6-Month Fixed Term Cont at Chime Housing

Sat, 01 Aug 2026 15:00:02 +0100

Customer Service Officer – 6-month fixed term contract

Watford

Salary: £30,386 (pro rata)

6 Month Fixed Term Contract, 37 hours per week (office-based)

The Vacancy

Introduction to the role

We work with our customers and communities to change lives, and we’re looking for a highly motivated Customer Service Officer to join our Customer Service Team and help us deliver an exceptional experience to our customers.

As a Customer Services Officer, you will act as the “voice and face” of Chime Housing and be instrumental in enhancing the customer experience by exceeding customer needs whilst supporting the team to achieve Key Performance Indicators (KPIs) within a call center.

Role purpose

We put the customer at the heart of everything that we do and take a proactive approach for each customer contact through multi-channel communication. As part of our Customer Service team, you will use your communication skills to help us deliver high-quality customer services.

The right candidate will be highly customer-focused and committed to delivering quality services to our residents and work effectively and proactively with colleagues to give our customers an exceptional customer experience.

What’s the role?

Key Accountabilities:

Be the first point of contact for the organisation’s customers, assisting with a range of enquiries and liaising with other staff members as required.
Assess and resolve enquiries, requests and complaints by telephone, email, online or face to face as reasonably possible.
Effective administration of the repairs process to include call handling, email responses, diagnosing faults, raising jobs, allocating and issuing jobs, managing work in progress, updating, and completing works on the system in a timely and effective manner.
Focus on creating a first-time resolution for the customer ensuring queries are dealt with where possible at first point of contact, taking ownership to resolve queries effectively.
Apply sound judgement to resolve customer queries in relation to repairs and maintenance. Doing so in a timely manner as well as managing such queries sensitively and effectively through to satisfactory resolution.
Provide accurate repairs advice to customers.
Demonstrating empathy, professionalism and the ability to manage conflict, achieving a balance between requirements of customers and internal stakeholders.
Acting as a key point of contact for customer enquiries and signposting customer queries appropriately.
Ensuring that all customer enquiries and requests are dealt with in a prompt, courteous manner that demonstrates excellent customer service in all communications with customers.
Provide a comprehensive information service to all customers, advising on services, policies, procedures of the organisation to either inform or resolve the needs of the customer.
To use sound judgement and take decisions within the established procedures/policies for each service request including logging, processing and progress chasing enquiries or repairs requests whilst adhering to the procedures, policies, service standards and key performance targets to maximise customer satisfaction

What are we looking for?

Essential:

At least 2 years’ experience in Customer Service / Reception
Qualifications in Customer Service / Customer Care
You will need to maintain a satisfactory basic level DBS check

What can we offer you?

28 days’ annual leave (pro rata)
Employer pension contribution of up to 11%
Development opportunities
Comprehensive employee rewards scheme

How we work

How to apply

If this sounds like your next role, click ‘apply now’, tell us why you’ve got what it takes, and attach a copy of your current CV.

Closing date: 12th August 2026
Interviews: To be confirmed

(Please note we reserve the right to close the vacancy early if we receive a large response.)

Apply

[Fulltime] Customer Services Advisor at Fairhive Homes

Sat, 01 Aug 2026 15:00:02 +0100

Customer Services Advisor

Aylesbury – Hybrid Working

Permanent, Full Time

Are you looking for an exciting opportunity to make a difference in the housing community?

We’re on the hunt for a dedicated and enthusiastic Customer Services Advisor to join our amazing team at Fairhive! If you enjoy helping others, working in a supportive environment, and contributing to meaningful projects, this could be the perfect role for you.

About the role…

As a Customer Service Advisor, you will be the first point of contact for customers, handling enquiries, repair requests and appointment bookings while providing a professional and helpful service.

You'll maintain accurate records, liaise with colleagues and contractors, ensure customer service standards are met, and support customers by providing accurate information and advice. You'll also contribute to continuous improvement initiatives and support the training of new colleagues when required.

About you...

You will have:

GCSE-level education (or equivalent) with good numeracy and literacy skills.

Strong verbal and written communication skills.

Good organisational, administrative and prioritisation skills.

Good intermediate IT skills.

Knowledge of the processes and procedures relevant to your area of work.

The ability to work within policy guidelines, using problem-solving and analytical skills to identify appropriate solutions for customers.

A commitment to equality and diversity in service delivery.

About us

We believe that a strong community starts with quality housing, and we’re here to make that vision a reality.

For more information, please refer to the attached job description.

Benefits

In this role, you’ll have the opportunity to develop your career in an empowering environment where your contributions are valued and recognised.

At Fairhive, we invest in your wellbeing. You can join our Health Cash plan which enables you to claim money back against a wide range of services and treatments.

You’ll be part of a mission-driven organisation that makes a tangible difference in the community, allowing you to feel fulfilled in your work every day.

Our commitment to you …

Take a look at our LinkedIn profile to learn more about what our colleagues have been talking about or championing this year.

Ready to Apply?

If you’re ready to take the next step in your career and work in an environment that values your contributions, please apply, we can’t wait to meet you!

The closing date for applications will be 14th August, but we might close it early if we find the right person before this date.

Apply

[Fulltime] Administrator (Operations - Customer/Administrati at Morgan Sindall Property Services

Sat, 01 Aug 2026 14:00:02 +0100

Permanent - Full Time

Are you an experienced Administrator with strong planning and customer service skills? Do you enjoy working in a fast-paced environment where no two days are the same? If so, we'd love to hear from you.

Morgan Sindall Property Services is looking for a proactive Administrator to join our Basildon team, helping to support the delivery of essential property services that make a real difference to local communities.

The Role

As an Administrator, you will play a key role in supporting operational teams by coordinating activities, managing schedules, maintaining accurate records, and ensuring the efficient delivery of administrative services. You will be responsible for handling a variety of tasks, balancing competing priorities, and providing excellent support to both internal and external customers.

About You

We are looking for someone with previous administration experience, excellent organisational skills and a customer-first approach. You'll be confident managing schedules, coordinating workloads and keeping accurate records in a busy operational environment.

Strong planning / scheduling skills are essential, along with experience providing excellent customer service and using Microsoft Office packages, particularly Outlook, Word and Excel. You'll be comfortable communicating with a wide range of customers, colleagues and stakeholders and able to prioritise competing demands whilst maintaining a high level of accuracy.

If you have strong administration skills, planning experience, and a passion for delivering excellent customer service, we'd love to hear from you.

Benefits

Profit Share Discretionary Annual Bonus Scheme
26 Days Holiday plus Bank Holidays
Enhanced Pension Plan
Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
Life Assurance & Accident Cover
Share Save
Enhanced Maternity & Paternity Pay
Work Perks Discounts & Vouchers
Buy & Sell Holiday Schemes
Flexible Working & Flexible Bank Holidays
Cycle to Work
Volunteering (2 days paid)
Learning & Development Opportunities
Extensive Wellbeing Support, including EAP
Loyalty & Values Awards
Funded Professional Subscription

About Us

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

MSPS are proud to support the resettlement of armed forces personnel

We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.

Apply

[Fulltime] Rent and Service Charge Manager at Amplius

Sat, 01 Aug 2026 14:00:02 +0100

Rent and Service Charge Manager

£56,650 per year

Hybrid - Boston, Peterborough or Milton Keynes

Permanent, Full Time

Do you have experience managing rent and service charge processes within housing?

As a Rent and Service Charge Manager at Amplius, you’ll be responsible for leading our rent and service charge activities, supporting compliance, improving processes and providing valuable insight. You’ll work with teams across the organisation to ensure we deliver accurate and transparent services for customers.

Salary: £56,650 per year

Contract: Permanent, full time

Your week: 36.25 hours - Monday to Friday 9am to 5.15pm

Location: Hybrid with a weekly presence in our Boston, Peterborough or Milton Keynes office depending on business needs.

You can read about our fantastic colleague benefits here - Amplius colleague benefits

Snapshot of your role

Produce and manage the annual rent and service charge plan, making sure charges are accurate and meet regulatory requirements.
Oversee annual rent and service charge review notifications, working with colleagues to provide clear and easy-to-understand information for customers.
Lead the setting, monitoring and review of service charges across all tenures, ensuring charges are accurate, transparent and offer value for money.
Approve service charge budgets and oversee the production of leasehold, homeownership, right to buy and variable service charge accounts within required deadlines.
Manage rent re-let checks, maintain effective financial controls, and deal with customer queries about rent and service charges.
Work closely with operational teams to provide financial information, forecasts and reporting that support performance and decision-making.
Lead and develop the Rent and Service Charge Team, ensuring strong performance, compliance, risk management and continuous improvement.

What you’ll need to thrive in this role

AAT qualification.
Experience of rent planning, analysis and reporting.
Strong knowledge of rent and service charge processes, including budget setting and account production.
Good understanding of the Rent Standard and service charge legislation.
Experience leading and developing teams.
Strong communication and stakeholder management skills, with the ability to build effective working relationships.
Good problem-solving skills, financial awareness, and the ability to manage deadlines and competing priorities.
Strong Excel and financial systems skills, with a proactive approach and high standards of integrity and professionalism.

Important – Right to work in the UK is an essential requirement. We do not provide sponsorship.

Please read the attached Job Description before applying so you get the full scope of the role.

Closing: 10th August 2026

Interviews in Boston: TBC

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

If you have any questions, please contact the Amplius Talent Team and we’ll be happy to assist you.

The Company

Apply

[Fulltime] Senior Development Manager at Chime Housing

Sat, 01 Aug 2026 13:00:02 +0100

Senior Development Manager

Watford
Salary: £65,000 – £75,000

Permanent, 37 hours per week

The Vacancy

We are recruiting a Senior Development Manager to join our Land & New Business team within the Development Directorate. This is an exciting opportunity to join a newly formed organisation with strong development ambitions.

Introduction to the role

At Chime Housing we provide vital services that help people to live better lives. Our Development Directorate plays a key role in delivering new, high-quality homes for rent and sale across our communities.

Role purpose

We’re looking for a motivated Senior Development Manager to take a leading role in the acquisition, feasibility and planning approval process for new build homes.

The successful candidate will be responsible for generating new business and contributing to the growth objectives of the Chime Housing business plan.

What’s the role?

Key Accountabilities:

Exploring and securing new land opportunities (on and off market) in line with the agreed business plan.
Leading negotiations on heads of terms, option agreements, conditional contracts, land agreements, purchase agreements, appointments and joint ventures.
Maximising opportunities with partner developers, landowners, agents, local authorities and other stakeholders to secure new homes.
Carry out feasibility and robust risk appraisals for all projects and to prepare financial models and reports for approvals as required.
Work collaboratively with internal and external stakeholders to progress schemes through the planning process.
Develop, monitor and manage project budgets & cash flow and contribute to the service financial plans and the service budget as guided by the Director of Partnerships and New Business.

What are we looking for?

Essential:

A demonstrable experience in land and new business
Confident using Microsoft 365 applications, including SharePoint
Proficient in use of financial appraisal applications
Positive and adaptable, with a willingness to learn
Self-motivated, organised and reliable
Full UK driving licence and access to a car

Desirable:

Relevant professional qualification e.g. RICS, CIH, CIoB and/or evidence of continuous professional development.
Degree level education or equivalent through relevant training and/or experience.

What can we offer you?

28 days’ annual leave (pro rata)
Employer pension contribution of up to 11%
Development opportunities
Comprehensive employee rewards scheme

How we work

How to apply

If this sounds like your next role, click ‘apply now’, tell us why you’ve got what it takes, and attach a copy of your current CV.

Closing date: 12th August 2026
Interviews: To be confirmed

(Please note we reserve the right to close the vacancy early if we receive a large response.)

Apply

[Fulltime] Development Officer at Chime Housing

Sat, 01 Aug 2026 12:00:02 +0100

Development Officer

Watford

Salary: £30,000 – £35,000

Permanent, 37 hours per week

The Vacancy

We are recruiting a Development Officer to join our Land & New Business team within the Development Directorate. This is an exciting opportunity to join a newly formed organisation with strong development ambitions.

Introduction to the role

Role purpose

We’re looking for an enthusiastic andmotivated Development Officer to provide support in the acquisition, feasibility and planning approval process for new build homes.

The successful candidate will be responsible for generating new business and contributing to the growth objectives of the Chime Housing Business plan.

What’s the role?

Key Accountabilities:

Assist with leading in the delivery of new homes, including taking leadership activities in certain tasks, with the support of senior staff.
Assist the Land & Partnerships Team Manager with project work in relation to the delivery of new homes
Manage and brief consultants and Joint Venture partners throughout development projects ensuring that agreed standards are met, that Chime Housing complies with all necessary legislation, and that value for money is achieved.
Provide support to the Development Directorate, in the delivery of new homes, property disposal and new business opportunities.
Carry out scheme appraisals, ensuring compliance with parameters and key metrics.
Working collaboratively with Delivery, Sales and Aftercare at all stages, to prioritise the needs of customers and residents.

What are we looking for?

Essential:

Experience in land, new business or development
Confident using Microsoft 365 applications, including SharePoint
Positive and adaptable, with a willingness to learn
Self-motivated, organised and reliable
Full UK driving licence and access to a car
Desirable:
Relevant professional qualification e.g. RICS, CIH, CIoB and/or evidence of continuous professional development.
Degree level education or equivalent through relevant training and/or experience.
Experience appraising schemes using financial feasibility applications

What can we offer you?

28 days’ annual leave (pro rata)
Employer pension contribution of up to 11%
Development opportunities
Comprehensive employee rewards scheme

How we work

How to apply

If this sounds like your next role, click ‘apply now’, tell us why you’ve got what it takes, and attach a copy of your current CV.

Closing date: 12th August 2026
Interviews: To be confirmed

(Please note we reserve the right to close the vacancy early if we receive a large response.)

Apply

[Fulltime] Project Co-Ordinator / RLO at Morgan Sindall Property Services

Sat, 01 Aug 2026 12:00:02 +0100

Full Time, Permanent

We have an excellent opportunity for a Project Co-ordinator / Resident Liaison Officer to join our Welwyn & Hatfield Planned team, with occasional work in Epping. This is an exciting opportunity to play a key role in delivering refurbishment and planned maintenance projects for housing associations and local authorities, helping to improve homes and create a lasting positive impact within communities across the UK.

The Role

As Project Coordinator/RLO, you will be responsible for supporting the successful delivery of construction refurbishment and planned works projects from inception through to completion. Working closely with Operational and Commercial teams, you will coordinate project activities, manage project documentation, monitor progress and ensure stakeholders remain informed throughout the project lifecycle. You may also be required to visit site to support Resident Liaison Officer (RLO) duties where necessary.

You'll help develop project plans, coordinate resources, manage schedules and support risk management activities to ensure projects are delivered on time, within budget and to the highest quality standards. Acting as a key point of contact for clients, subcontractors and internal teams, you'll play a vital role in maintaining strong communication and resolving issues before they impact delivery.

The role also involves maintaining project management systems, producing reports, tracking project performance, managing documentation and ensuring information remains accurate and up to date at all times. You'll work collaboratively across departments to remove obstacles, improve processes and contribute to the continued growth of our Planned Works Hub.

About You

We're looking for a highly organised and proactive individual who thrives in a fast-paced environment and can confidently manage multiple priorities at once. You'll have excellent administrative and coordination skills, with the ability to oversee multiple trackers, manage a high volume of bookings across different clients, and ensure all project information remains accurate and up to date.

A professional and friendly telephone manner is essential, as you'll regularly liaise with clients, subcontractors, residents and internal stakeholders. You'll be a strong communicator who can build effective working relationships and provide clear, timely updates to site teams and project stakeholders whenever required.

Previous experience in a Project Coordinator, Project Administrator, Resident Liaison Officer or similar role is desirable, ideally within construction, planned works, property services or social housing environments. Strong organisational skills, attention to detail and the ability to manage competing deadlines are key to success in this role. You'll also be confident using Microsoft Office applications, particularly Excel, and comfortable working with project management systems and trackers.

This is a fully office-based position, so we're looking for someone who enjoys working collaboratively as part of a busy team and can provide hands-on support to operational and commercial colleagues to help ensure projects are delivered efficiently and to a high standard.

You must hold a full UK driving licence and have held it for a minimum of 12 months, as this role includes either a company car or a car allowance.

Benefits

Company Car / Allowance
Profit Share Discretionary Annual Bonus Scheme
26 Days Holiday plus Bank Holidays
Enhanced Pension Plan
Private Health Insurance or Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
Life Assurance & Accident Cover
Share Save
Enhanced Maternity & Paternity Pay
Work Perks Discounts & Vouchers
Buy & Sell Holiday Schemes
Flexible Working & Flexible Bank Holidays
Cycle to Work
Volunteering (2 days paid)
Learning & Development Opportunities
Extensive Wellbeing Support, including EAP
Loyalty & Values Awards
Funded Professional Subscription

About Us

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

MSPS are proud to support the resettlement of armed forces personnel.

Please refer to full job description upon completing your application.

Apply

[Fulltime] Customer Service Planner (Operations - Customer/A at Morgan Sindall Property Services

Sat, 01 Aug 2026 12:00:02 +0100

Full Time, Permanent

We are looking for a customer-focused Planner to join our busy team in Welwyn Garden City, playing a vital role in ensuring repairs and maintenance appointments are scheduled efficiently and delivered in line with contractual service levels.

About the Role

Working in a fast-paced environment, you will manage a high volume of incoming and outgoing calls, liaising with residents, clients, subcontractors, suppliers and operational teams to coordinate appointments and keep works progressing smoothly.

Using our scheduling systems, you will plan and allocate work to operatives and subcontractors, ensuring jobs are appointed at the right time, in the right sequence and with the appropriate resources. You'll take ownership of complex repairs, work closely with site teams to provide updates, and help resolve issues where service standards may have been impacted, always maintaining customer confidence and delivering a positive experience.

This is a role that requires excellent organisation, attention to detail and the ability to juggle multiple priorities. You'll be responsible for managing workloads, monitoring work-in-progress jobs and ensuring appointments are arranged and completed within agreed timescales. As a key point of contact for residents, you'll use both telephone and email communications to provide updates, answer queries and deliver outstanding customer service throughout the customer journey.

About You

You'll be an organised and proactive individual with previous experience in planning, scheduling, customer service or administration, ideally within social housing, repairs and maintenance, property services or a similar sector. You will be comfortable managing multiple bookings, appointments and workstreams simultaneously while maintaining accurate records and ensuring service targets are achieved.

A professional and confident telephone manner is essential, along with excellent communication skills and the ability to build positive relationships with residents, clients, operatives and subcontractors at all levels. You will be able to remain calm under pressure, prioritise effectively and make informed decisions to ensure jobs are completed within target timescales.

Knowledge of repairs and maintenance operations would be highly beneficial, particularly an understanding of how works should be sequenced and coordinated efficiently. Strong administrative and IT skills are also important, as you'll be regularly using scheduling systems and Microsoft Office applications to manage appointments, update records and monitor performance.

Most importantly, you'll be passionate about delivering exceptional customer service and committed to ensuring every customer receives a positive experience, even in challenging situations.

Benefits

26 Days Holiday & Bank Hols
Enhanced Pension Plan
Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more
Life Assurance & Accident Cover
Share Save
Enhanced Maternity & Paternity Pay
Work Perks Discounts & Vouchers
Buy & Sell Holiday
Flexible Working & Flexible Bank Holidays
Cycle to Work
Volunteering (2 days paid)
Learning & Development Opportunities
Extensive Wellbeing Support, including EAP.
Loyalty & Values Awards
Funded Professional Subscription
Eye Care Vouchers

About Us

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include responsive repairs, void refurbishments, compliancy services, and planned maintenance works.

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

MSPS are proud to support the resettlement of armed forces personnel.

Please refer to full job description upon completing your application.

Apply

[Temporary] Mobile Estates Officer at Chime Housing

Sat, 01 Aug 2026 11:00:02 +0100

Mobile Estates Officer

Watford

Salary: £26,650 - £30,000

Permanent, 37 hours per week

The Vacancy

Would you like to be part of our clients Estates Service Team? Our client takes pride in the care of their estates to create safe, friendly environments for their residents to live in - you could make a difference to people’s lives.

Introduction to the role

You would be responsible for looking after your estates, working outside most of the time to ensure that the external areas of various flat blocks are kept to a good standard to include organisation removal, reporting of bulk waste, repairs, cleanliness of land they own that would include open spaces, bin stores, drying and parking areas.

The role will be working on your own initiative after full training has been given, and also a team for projects that need it.

You will have support from your line manager during your daily tasks and be expected to assist other teams within the organisation for instance, working with communities on open days.

Role purpose

As part of their Estates team, you will use your skills to help them deliver high-quality estates services to their communities. The right candidate will need the ability to use their initiative to carry out daily tasks in a safe and efficient manner, taking personal responsibility for delivering an excellent service to their customers. You’ll work effectively and proactively with colleagues to maintain high standards.

What’s the role?

Key Accountabilities:

Ensure a high standard of customer service
Take personal responsibility for the areas you look after
Be able to communicate with our residents whilst carrying out your duties
Report any concerns that may be raised with you to the relevant team members
Work with colleagues from the Estates and other teams when the need arises

What are they looking for?

You will be customer focused, with the ability to interact empathetically with a wide variety of people. You will understand the importance of health and safety matters on our estates.

Essential:

Have had some experience of working in an estates or caretaking role
Be able to work alone and as part of a team
Hold a full current driving licence
You will need to maintain a satisfactory basic DBS check
Be able to drive work vehicles of various makes and sizes
Knowledge of Microsoft Office including emails
To be able to confidently use a mobile phone and various applications
Ability to problem solve whist on your estates
To be able to work collaboratively with internal and external stakeholders

What can they offer you?

28 days’ annual leave (pro rata)
Employer pension contribution of up to 11%
Development opportunities
Comprehensive employee rewards scheme

How they work

We embrace agile working blending time in their communities, shared spaces, and remote working. With digital technology at the heart of their approach, they empower teams and individuals to work flexibly.

How to apply

If this sounds like your next role, click ‘apply now’, tell them why you’ve got what it takes, and attach a copy of your current CV.

Closing date: 12th August 2026
Interviews: To be confirmed

(Please note they reserve the right to close the vacancy early if they receive a large response.)

Apply

[Temporary] Housing Options Assistant at Morgan Sindall Property Services

Sat, 01 Aug 2026 10:00:02 +0100

Housing Options Assistant

£29,033.16 pro rata (FTE £21,578.70) per annum

Bromsgrove

Part Time – 27.5 hours per week

Temporary FTC until 29.10.2027

Closing Date:  Tuesday 18th August @ 9am

Interview Dates: 31 August 2026 – in person

Are you passionate about helping people and making a difference in your local community?

We are looking for a compassionate, organised and customer-focused Housing Options Assistant to join our Housing Options and Homelessness Team. This is an opportunity to become part of a vital frontline service that supports individuals and families facing housing difficulties, including those at risk of homelessness.

About the Role

As a Housing Options Assistant, you will provide administrative and customer service support within a busy and rewarding environment. You will be one of the first points of contact for customers, offering a welcoming, professional and empathetic service while helping people access the support they need. The role involves assisting with homelessness prevention services, supporting the administration of temporary accommodation, booking appointments, responding to customer enquiries and helping visitors navigate online applications and services.

This is a varied role that requires strong organisational skills, excellent attention to detail and the ability to work effectively under pressure. You will work closely with Housing Officers and the wider Housing Options Team, providing timely and accurate information, supporting day-to-day operations and, where required, accompanying officers on visits to assist with crisis duties.

About You

We are looking for someone who has previous experience using Microsoft Office applications, including Word, Excel and Outlook, together with strong administration and communication skills. You will be comfortable managing multiple priorities, meeting deadlines and maintaining confidentiality when handling sensitive information. Experience of working with vulnerable individuals or customer groups would be advantageous, although we are equally interested in candidates who demonstrate empathy, resilience and a genuine commitment to supporting others.

The successful candidate will be friendly, adaptable and proactive, with a positive attitude and a genuine desire to deliver excellent customer service.

This post is subject to an Enhanced DBS check.

If you are looking for a rewarding role where you can make a real difference to people's lives every day, we would love to hear from you.

What we can offer in return:

32 days annual leave plus bank holidays
Holiday purchase scheme –buy up to an additional 5 days holiday per year
Holiday buy back scheme – bdht will buy up to 10 days holiday back from staff
Team budget every year to enjoy an afternoon out as a team
Electric vehicle leasing scheme through Octopus Energy
Pension scheme – defined contributions pension administered by the Social Housing Pension Scheme (SHPS)
Life insurance is available to members of the pension scheme
Employee Assistance Programme
Mental Health First Aiders
Healthcare Cash Back Scheme – Healthshield
Retail discounts scheme
Long Service Awards (given at 1 year, 5 years and in increments of 5 years following this)
Reimbursement for professional subscription fees
Corporate Sponsorship opportunities
Reimbursement for HRT pre-paid certificates
Reimbursement for annual flu jab
Free parking and refreshments
Monthly staff compliments raffle

Wellbeing calendar of events throughout the year

Bdht reserves the right to close vacancies before the stated closing date where the volume of applications is extremely high.

Apply

[Fulltime] Gas Repairs Supervisor at Morgan Sindall Property Services

Sat, 01 Aug 2026 10:00:02 +0100

Permanent, Full Time

We are looking to recruit a Gas Repairs Supervisor to join us, based in Maida Vale, London.

About the Role

Joining us as a Gas Repairs Supervisor, you will lead a team as part of a project or defined work stream, driving excellent service standards and achievement of KPI’s. You will assess resource requirements and support the management of the day-to-day activity, ensuring that all team objectives are met within overall time, cost and budget constraints.

You will manage team performance in line with company policy, ensuring they are clear in terms of their roles and responsibilities. You’ll hold regular review meetings and coach, mentor and motivate staff, ensuring development needs are identified. You’ll also be responsible for resolving any complaints, informing management, and implementing action plans to address any areas of dis-satisfaction.

About You

Previous experience in a similar role, with extensive experience in service, installation and breakdowns

Hold a CSCS Card Gold or be working towards

Hold Gas Safe

Hold MET1 qualification

Hold CMDDA1 qualification

You must hold a full UK driving licence for a minimum of 12 months. Please note you must be able to work from main office locatedat Maida Vale.

Benefits

Company Van (work use only)
Profit Share Discretionary Annual Bonus Scheme
26 Days Holiday plus Bank Holidays
Enhanced Pension Plan
Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
Life Assurance & Accident Cover
Share Save
Enhanced Maternity & Paternity Pay
Work Perks Discounts & Vouchers
Buy & Sell Holiday Schemes
Flexible Working & Flexible Bank Holidays
Cycle to Work
Volunteering (2 days paid)
Learning & Development Opportunities
Extensive Wellbeing Support, including EAP
Loyalty & Values Awards
Funded Professional Subscription
Company Uniform

About Us

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

MSPS are proud to support the resettlement of armed forces personnel.

Please refer to the full Job Description upon completing your application.

Apply

[Contract] Customer Service Officer (6-month fixed term contr at Chime Housing

Fri, 31 Jul 2026 17:00:02 +0100

Customer Service Officer (6-month fixed term contract)

Watford (Office Based)

37 hours per week

The Vacancy

Introduction to the role

Role purpose

What’s the role?

Key Accountabilities:

Be the first point of contact for the organisation’s customers, assisting with a range of enquiries and liaising with other staff members as required.

Assess and resolve enquiries, requests and complaints by telephone, email, online or face to face as reasonably possible.

Effective administration of the repairs process to include call handling, email responses, diagnosing faults, raising jobs, allocating and issuing jobs, managing work in progress, updating, and completing works on the system in a timely and effective manner.

Focus on creating a first-time resolution for the customer ensuring queries are dealt with where possible at first point of contact, taking ownership to resolve queries effectively.

Apply sound judgement to resolve customer queries in relation to repairs and maintenance. Doing so in a timely manner as well as managing such queries sensitively and effectively through satisfactory resolution.

Provide accurate repairs advice to customers.

Demonstrating empathy, professionalism and the ability to manage conflict, achieving a balance between requirements of customers and internal stakeholders.

Acting as a key point of contact for customer enquiries and signposting customer queries appropriately.

Ensuring that all customer enquiries and requests are dealt with in a prompt, courteous manner that demonstrates excellent customer service in all communications with customers.

Provide a comprehensive information service to all customers, advising on services, policies, procedures of the organisation to either inform or resolve the needs of the customer.

To use sound judgement and take decisions within the established procedures/policies for each service request including logging, processing and progress chasing enquiries or repairs requests whilst adhering to the procedures, policies, service standards and key performance targets to maximise customer satisfaction

What are we looking for?

Essential:

Experience in Customer Service / Reception

Qualifications in Customer Service / Customer Care

You will need to maintain a satisfactory basic level DBS check

What can we offer you?

28 days’ annual leave (pro rata)

Employer pension contribution of up to 11%

Development opportunities

Comprehensive employee rewards scheme

How we work

How to apply

If this sounds like your next role, click ‘apply now’, tell us why you’ve got what it takes, and attach a copy of your current CV.

Closing date: 5 August 2026
Interviews: To be confirmed

(Please note we reserve the right to close the vacancy early if we receive a large response.)

Apply

[Fulltime] Customer Resolutions Officer (6 Month Fixed Term C at Chime Housing

Fri, 31 Jul 2026 15:00:02 +0100

Customer Resolutions Officer (6 Month Fixed Term Contract)

Watford

37 hours per week (requests for part-time work considered)

The Vacancy

Introduction to the role

Do you want to make a difference? We work with our customers and communities to change lives, and we’re looking for a highly motivated individual to join our Operations directorate as a Customer Resolutions Officer.

As part of our Customer experience team, you will be responsible for providing excellent customer care by being an ambassador for the customer and championing this across other teams.

The successful candidate will take personal responsibility to ensure delivery of a high standard of customer service that is responsive to customer needs, meets the Organisation’s service standards and proactively keeps customers and stakeholders informed of progress.

You’ll work effectively and proactively with colleagues to achieve the best service possible for our customer in their homes.

What’s the role?

You will be customer-focused, with the ability to interact empathetically with a wide variety of people. You’ll have an excellent grasp of complaint handling and an understanding of social housing. You will have a background in customer service and knowledge of the housing or construction sectors would be a distinct advantage.

Key Accountabilities:

Have proactive communication with our customers across a range of outlets; telephone, text, email and letter

Ensure the logging and monitoring of feedback on the housing management system, ensuring requests and complaints are dealt with promptly and appropriately

Visit customers in their home to deal with complaints/requests

Collate and report on customer satisfaction across all services

Work collaboratively with all stakeholders across the business

What are we looking for?

Essential:

Full drivers licence and access to a car

Satisfactory DBS check

Ability to use IT systems, particularly Word and Excel to accurately input, record and extract data

Excellent communication and interpersonal skills with a strong customer focus

Ability to work as part of a team with a positive and proactive attitude to change

Experience in a customer service environment dealing with complaints

Planned/responsive repairs knowledge/experience

What can we offer you?

28 days’ annual leave (pro rata)

Employer pension contribution of up to 11%

Development opportunities

Comprehensive employee rewards scheme

How we work

How to apply

If this sounds like your next role, click ‘apply now’, tell us why you’ve got what it takes, and attach a copy of your current CV.

Closing date: 5th August 2026
Interviews: To be confirmed

(Please note we reserve the right to close the vacancy early if we receive a large response.)

Apply

[Contract] Resource Planner (6-month FTC) at Chime Housing

Fri, 31 Jul 2026 14:00:02 +0100

Resource Planner – 6-month FTC

Watford (Office Based)

6 Months FTC - 37 hours per week

The Vacancy

An exciting opportunity has arisen for a Resource Planner to join Chime Housing. This role is responsible for ensuring that our services are effectively resourced to meet customer needs, supporting the delivery of high-quality responsive housing services. This role is predominately office-based.

Introduction to the role

At Chime Housing, we provide vital services that help people to live better lives. We’re looking for a full-time Resource Planner, our resource planning team, assisting in the delivery of our reactive maintenance, domestic service and breakdowns.

Role purpose

We are looking for a Resource Planner with the aim of taking on a fast-paced and integral role in the repairs department. This is a great opportunity for someone who is highly organised and values working as part of a team.

What’s the role?

Key Accountabilities:

Ensure a high standard of customer service

Take responsibility for your key area

Be flexible and able to adapt to change

Have excellent time management skills for both you and our operatives

Enjoy working at a fast pace alongside a brilliant and supportive team

What are we looking for?

You will be customer-focused, with the ability to interact empathetically with a wide variety of people. You’ll have an excellent grasp of repairs / maintenance service function. You will have a background in customer services, and knowledge of the housing or construction sectors would be a distinct advantage.

Essential:

Knowledge/experience of using scheduling systems is preferred but training will be provided

Experience of having previously worked within a Repairs and Maintenance environment is desirable

Strong organisational skills and the ability to prioritise a busy and reactive workload

A positive and flexible attitude

The ability to demonstrate reliability, initiative, and the ability to work as part of a team and on your own.

Proficient IT knowledge and understanding

A good standard of education with a GCSE (or equivalent) in English and Mathematics at level C or above and the ability to demonstrate suitable work experience necessary for delivering the role

You will need to maintain a satisfactory basic level DBS check.

What can we offer you?

28 days’ annual leave (pro rata)

Employer pension contribution of up to 11%

Development opportunities

Comprehensive employee rewards scheme

How to apply

If this sounds like your next role, click ‘apply now’, tell us why you’ve got what it takes, and attach a copy of your current CV.

Closing date: 5th August 2026
Interviews: To be confirmed

Apply

[Fulltime] Cluster Facilities Manager at Workspace Group

Fri, 31 Jul 2026 14:00:02 +0100

Cluster Facilities Manager

Location: Clerkenwell Cluster, London

Salary: Generous Salary plus Benefits

Are you an experienced Facilities Manager with a keen eye for detail and ensuring your buildings are not just compliant and operationally efficient, but that they look great too? Do you thrive on a busy schedule, managing multiple sites and projects?

We're looking for an experienced Facilities Manager to manage our cluster of buildings: Centro Buildings, Exmouth House, Ink Rooms and Clerkenwell Workshops.

With naturally high standards and a positive can-do approach, you will tackle every task with care and ensure all customers have a high-quality experience within their Workspace property. You will focus on creating a clean, safe, thermally comfortable, and operationally excellent environment for our customers whilst also focusing on our Carbon Net-Zero pathway, all on budget and on schedule.

You will work with your on-site Centre Management and Facilities Technicians, to deliver a comprehensive you will provide a comprehensive team and customer centric FM delivery.

What we need from you

Relevant previous job experience
Vocational training – NEBOSH & FM industry Qualification
Proficient in Microsoft Office
Excellent organisation & time management
Superb people skills
Energy & passion

Key Duties

Management of Building Services, maintaining building fabric and a high standard of décor & housekeeping
Health, Safety & Compliance of your Buildings
Driving Sustainability, Energy Saving & Smart Technology/Innovations
Financial Management of Service
Delivering the highest standard of Customer Experience

Closing date: 16th August 2026

Shortlist date: 17th August 2026

Interview date: TBC

Apply

[Fulltime] IT Assistant at Bromsgrove District Housing Trust

Fri, 31 Jul 2026 13:00:01 +0100

IT Assistant

£29,033.16 per annum

Bromsgrove

Full Time, Permanent (37 hours)

Closing Date:  Tuesday 18th August @ 9am

Interview Dates: 26th / 27th August 2026 – in person

We have an opportunity for a customer-focused IT Assistant to join our IT team. This is an excellent opportunity for an aspiring IT professional who enjoys helping people, solving technical issues and contributing to the delivery of reliable, secure and effective technology services.

About the Role

As the first point of contact for IT support, you will provide frontline technical assistance to colleagues, board members and digital tenant groups, ensuring they receive a responsive and professional service. You will play an important role in first line support, helping customers with the whole range on IT issues. Your communication skills are as important as your technical knowledge.

The role will involve supporting a wide range of hardware and software, including desktops, laptops, mobile devices, meeting room technology and collaboration tools. You will also assist with our software systems, including Office 365, and our housing management system. It’s a role for an all-rounder, so you’ll need to be flexible.

About You

We are looking for someone with a positive, proactive attitude who enjoys working as part of a team and is committed to delivering excellent customer service. Experience providing IT support within a customer-focused environment would be advantageous, as would a relevant IT qualification and familiarity with IT service management processes.

The successful candidate will have a good understanding of Microsoft 365, Windows operating systems and mobile device management technologies, along with excellent communication and organisational skills. You will be comfortable explaining technical information to non-technical users, managing competing priorities and maintaining accurate records and documentation.

This post is subject to a Basic DBS check.

What we can offer in return:

32 days annual leave plus bank holidays
Holiday purchase scheme –buy up to an additional 5 days holiday per year
Holiday buy back scheme – bdht will buy up to 10 days holiday back from staff
Team budget every year to enjoy an afternoon out as a team
Electric vehicle leasing scheme through Octopus Energy
Pension scheme – defined contributions pension administered by the Social Housing Pension Scheme (SHPS)
Life insurance is available to members of the pension scheme
Employee Assistance Programme
Mental Health First Aiders
Healthcare Cash Back Scheme – Healthshield
Retail discounts scheme
Long Service Awards (given at 1 year, 5 years and in increments of 5 years following this)
Reimbursement for professional subscription fees
Corporate Sponsorship opportunities
Reimbursement for HRT pre-paid certificates
Reimbursement for annual flu jab
Free parking and refreshments
Monthly staff compliments raffle
Wellbeing calendar of events throughout the year

Bdht reserves the right to close vacancies before the stated closing date where the volume of applications is extremely high.

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[Fulltime] Service Charges and Rent Manager at Saffron Housing Trust

Fri, 31 Jul 2026 13:00:01 +0100

Service Charges and Rent Manager

Long Stratton, Norwich, Norfolk

Full Time: 37hrs per week

We have an exciting opportunity for a Service Charges & Rent Manager to be operationally responsible for the effective management, administration, and communication of service charges and rent application for 7000+ homes, homeowners, freeholders on estate and garages.

Key Responsibilities Include:

Develop, implement, and manage the annual service charge budgets for all properties within the Housing Association’s portfolio, ensuring accuracy and transparency.

Ensure the annual rent and charges are issued in line with regulatory requirements, and best practice. Ensuring all tenants that have a service charge or personal charge receive clear and concise breakdowns of the charges, with transparent explanations for any changes in costs.

Ensure that service charge, estate-based charges and utility billing arrangements comply with the relevant laws, regulations, and guidelines, including the Leasehold Reform Act and other housing legislation.

Provide clear and transparent communication to residents regarding service charge billing, including responding to queries and explaining charges in an understandable manner.

Work closely with contractors, suppliers, and internal teams to support the teams that manage the contracts to ensure that services provided to residents (e.g., cleaning, maintenance, grounds maintenance) are delivered as per the agreed terms and conditions.

Lead on the implementation of new systems, tools, or technologies to improve service charge management and resident satisfaction.

Deliver a high standard of customer service ensuring customer outcomes are effectively delivered.

Our Ideal Candidate Will Have:

Educations and Qualifications:

Degree level or equivalent relevant professional qualification or qualified by experience (E).

Evidence of continued professional development (E)

Have or are working towards a Chartered Institute of Housing (CIH) Level 3 or above, or similar (D).

Experience:

Demonstrable and extensive working in service charge and rents management or a similar role within housing associations, property management, or public sector housing.

In depth experience in managing complex variable service charges, estate charges, sinking funds, and diverse rent regimes (Social, Affordable, Intermediate).

Understanding of leasehold management, Section 20 consultation processes and managing external third-party managing agents.

Understanding of welfare benefits.

Extensive experience in operational management and leading a customer facing team.

A track record of customer excellence and performance against KPI’s

Experience of change management and being and subject matter expert for changes in software and systems.

Experience of working within a customer-focused environment and handling challenging customer interactions.

Knowledge of housing management software and systems used to manage service charge billing and reporting.

Experience of modifying and maintaining policy and procedures.

Substantive experience of working with and presenting complex financial and compliance reports to governance groups including Tenant Service Committees and Boards.

Experience of identifying, interpreting, and implementing changes in response to new legislation or regulations.

Experience at forming and delivering strategic roadmap plans including training, quality assurance, and annual plans.

Experience in leading customer facing teams and a history of customer excellence & performance against KPI’s.

Experience of interpreting law and housing legislation as it related to rents, service charge, leasehold management and managing agents to ensure compliance and effective service delivery.

Extensive stakeholder management of both internal and external stakeholders.

Skills, Knowledge and Abilities:

Strong knowledge of government policy, legislation, regulations, in relation to service charges, rents and best practice

Strong knowledge of leases, tenancies, legislation, and case law in relation to service charges, sinking funds and rents.

Knowledge of developing IT systems for managing service charges & rents.

Strong knowledge of the Landlord and Tenant Act 1985 & Housing Acts.

Knowledge of the Regulator of Social Housing’s Consumer Standards (2024) and pending leasehold, shared ownership, and freehold charges reforms.

Coaching and leadership skills to enable a team to develop to achieve its full potential.

Exceptional ability to translate complex financial concepts into "plain English" for diverse stakeholders, colleagues, and residents.

Exceptional customer service skills with a commitment to resolving complex enquiries efficiently and effectively.

Strong customer service skills, with a focus on resolving queries and complaints in a timely and professional manner.

Strong skills in financial modelling, budgeting, and forecasting

Proficiency in using data and insights to drive personalisation transparency, and service improvements.

Personal Attributes:

Coaching and leadership skills to enable a team to develop to achieve its full potential.

Adopts a collaborative approach and excels in building and maintaining strong stakeholder relationships internally and externally.

Strong analytical and problem-solving skills, with the ability to interpret financial data and identify trends or issues.

Skilled in gathering and leveraging customer feedback to drive continuous improvements.

Exceptional organisational and time-management skills, with the ability to manage competing priorities effectively.

High level of attention to detail and accuracy in financial and service charge calculations.

Excellent interpersonal and negotiation skills, with the ability to build relationships with internal teams, contractors, and residents.

Proficient in Microsoft Office, particularly Excel, and housing management software systems.

A proactive approach to continuous improvement and process development.

This role may require occasional travel to different properties and meetings across the Housing Association’s portfolio.

A flexible approach to work may be required during peak times (e.g., annual rent and charge notifications, year-end service charge reconciliation).

Please note this role is subject to a Basic Disclosure and Barring Service check

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[Fulltime] Sustainability and CSR Advisor at Optima Systems

Fri, 31 Jul 2026 13:00:01 +0100

Sustainability and CSR Advisor

High Wycombe

Competitive Salary

Permanent, Full Time

We are looking for a driven and proactive Sustainability and CSR Advisor to join the HSQES team in our High Wycombe office.

As part of the HSQES team, this role is responsible for supporting the Environmental and Sustainability functions, and leading Corporate Social Responsibility, throughout the Optima Group.

The sustainability and CSR Advisor will also provide peer support for a team Apprentice, assist with internal Environmental & Sustainability training and support members of the HSQES team when required.

The Sustainability and CSR Advisor duties include:

Sustainability

Provide Sustainability and CSR support for construction projects
Act as the principal business sustainability ‘Champion’
Support project tenders and external enquiries through identifying, communicating and responding to client sustainability requirements

Corporate Social Responsibility (CSR)

Grow and develop CSR within the Optima Group globally
Manage and develop CSR policies, strategies, procedures and budgets
Lead, develop and deliver internal CSR reports in line with the UN SDGs, Social Value reporting platforms and best practices

NZC

Support the gathering and management of data for NZC reporting with internal platforms and external consultants in line with the GHG Protocol and ISO 14064-1
Assist with the collection, cleansing and preparation of data to ensure good quality data inputs into third-party accounting systems

Environmental

Assist with the maintenance and continual improvement of the Group’s ISO 14001 Environmental Management System
Stay updated on emerging E&S legislation and advise the Group on how to maintain compliance and implement change
Support the transition to ISO 14001:2026

The Sustainability and CSR Advisor will need:

Environmental or Sustainability related degree (preferably with ‘built environment’ content)
Interest in sustainability in the built environment
Experience of the construction industry
Strong IT skills and a willingness to learn
Good MS Excel competency (formatting, formulae, pivot tables etc)
Ideally experience in Corporate Social Responsibility (CSR)

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[Parttime] Neighbourhood Housing Officer (18.5 hours) at Greatwell Homes

Fri, 31 Jul 2026 16:01:35 +0100

Neighbourhood Housing Officer (18.5 hours)

Remote working with an option to book a desk in our Wellingborough office

£18,619.50 (£37,239.00 FTE)

Join Our Neighbourhood Housing Team!

As part of our continued commitment to delivering excellent services to our customers, we are recruiting a new Neighbourhood Housing Officer to join our Housing Team on a part-time basis for 18.5 hours per week.

This expansion will reduce patch sizes, allowing us to work more closely and proactively with our customers. It’s an exciting time to join us as we strengthen our service offer and invest in delivering a more personal, responsive housing service.

About the Role

As a member of our Housing Team, you will:

Manage a defined patch of properties, building strong and positive relationships with customers
Deliver proactive tenancy management, early intervention and tenancy sustainment support
Investigate and manage anti-social behaviour (ASB) cases, working collaboratively with partner agencies where required
Lead on estate management, ensuring our neighbourhoods are safe, clean and well maintained
Identify welfare concerns and provide appropriate support or referrals
Take responsibility for safeguarding, recognising risks and responding in line with policy and best practice
Work closely with colleagues and external partners to resolve issues effectively
Provide a visible, customer-focused presence within our communities

About You

We’re looking for individuals who:

Have experience in housing management or a related role
Are confident managing ASB cases and complex tenancy issues
Understand welfare support and safeguarding responsibilities
Are proactive, resilient and solution-focused
Can manage a varied workload and prioritise effectively
Communicate clearly and professionally, both verbally and in writing
Are passionate about delivering excellent customer service

Why Join Us?

Reduced patch sizes to enable meaningful customer engagement
A supportive and collaborative team environment
The opportunity to help shape and strengthen our housing service
Ongoing professional development and training

If you’re motivated, customer-focused, and ready to be part of a team that is investing in doing things better, we’d love to hear from you.

About us

At Greatwell Homes, we own and manage around 5,000 homes with a £23 million turnover, and our mission is to “partner with customers and communities to shape places people are proud to call home.”

We’re proud to be a progressive, forward-thinking housing association, committed to delivering excellent services for our customers and a great working environment for our colleagues.

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[Fulltime] Housing Officer (Specialising in Anti-Social Behav at North Star Housing Group

Fri, 31 Jul 2026 15:00:21 +0100

Housing Officer (Specialising in Anti-Social Behaviour)

Stockton on Tees (Hybrid Working)

£37,288 - £39,523 per annum plus Essential Car User

Are you passionate about creating safer communities and helping customers sustain successful tenancies? Do you have the confidence, resilience and experience to manage complex anti-social behaviour cases with professionalism, empathy and sound judgement?

We're looking for an experienced and motivated Housing Officer specialising in Anti-Social Behaviour to join our Housing Services team. This is an exciting opportunity to make a real difference by tackling anti-social behaviour, supporting victims, working constructively with perpetrators to address unacceptable behaviour, and developing strong partnerships that promote safe, sustainable neighbourhoods.

This is a varied and rewarding role that combines general housing management with a specialist focus on anti-social behaviour. You will be responsible for managing a small neighbourhood patch, delivering a full range of tenancy management services, while leading on anti-social behaviour and tenancy enforcement cases across the organisation.

You will take ownership of a diverse caseload of anti-social behaviour cases, ensuring they are investigated thoroughly, managed proactively and resolved effectively. You will work closely with customers, colleagues and partner agencies to identify appropriate interventions, safeguard vulnerable individuals, prevent issues from escalating and, where necessary, take proportionate enforcement action.

The Role

Deliver a high-quality housing management service to a designated neighbourhood.
Lead on the investigation and management of anti-social behaviour, nuisance and tenancy enforcement cases across the organisation.
Support and safeguard victims while working with perpetrators to encourage positive behaviour change wherever possible.
Conduct risk assessments, gather evidence and develop robust action plans to achieve successful case resolution.
Prepare cases for legal action, including witness statements, court documentation and liaison with legal representatives where appropriate.
Build effective relationships with key partners, including the Police, Local Authorities, Community Safety Partnerships and support agencies, to deliver coordinated solutions.
Ensure customers receive clear, timely and empathetic communication throughout the management of their case.
Maintain accurate case records and ensure compliance with legislation, regulatory standards and organisational policies.
Contribute to the continuous improvement of housing and neighbourhood services by identifying opportunities to enhance the customer experience and strengthen community safety.

We’re looking for someone who has a genuine passion for housing and community safety, excellent communication and problem-solving skills, and the ability to balance empathy with robust decision-making. You will be confident managing challenging situations, building positive relationships and working collaboratively to achieve the best possible outcomes for customers and communities.

If you are committed to making a positive difference, have a strong sense of social purpose, and want to help create safer places for people to live, we'd love to hear from you.

Most importantly, you will have a strong sense of social purpose and a genuine commitment to improving the lives of our customers. You will share our values, be passionate about delivering excellent services, and be motivated by the opportunity to make a real and lasting difference in the communities we serve.

Equality, Diversity, and Inclusion-Different Together

At North Star, Equality, Diversity, and Inclusion are part of our DNA. Together, we continue to build a culture that encourages, supports, and celebrates difference.  It fuels our innovation and connects us even closer to customers and communities.

We are keen to reflect the communities we serve and welcome applicants from a broad range of backgrounds and experience.  We are committed to tackling issues of under representation in our staff team. As such we will guarantee an interview to any candidate who, has a disability, or considers themselves to be from an ethnic minority background and meets the essential criteria of the role.

Closing Date for Applications is Wednesday 19th August

Interviews to be scheduled: 24th / 25th August 2026

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[Fulltime] Housing Officer at North Star Housing Group

Fri, 31 Jul 2026 14:48:50 +0100

Housing Officer

Stockton on Tees (Hybrid Working)

£37,288 - £39,523 per annum plus Essential Car User

We are looking for a proactive, motivated and customer focused Housing Officer to join our Housing Services team.

This is an exciting opportunity for an experienced housing professional who is passionate about delivering excellent customer service and making a positive difference to the lives of our customers and the communities we serve.

As a Housing Officer, you will be responsible for delivering a high-quality, comprehensive housing management service across a designated neighbourhood.

You will work closely with customers and partner agencies to sustain tenancies, maximise rental income, tackle anti-social behaviour, and create safe, sustainable communities, whilst ensuring compliance with relevant legislation, regulatory standards and organisational policies.

This is a varied and rewarding role that requires excellent communication and interpersonal skills, sound professional judgement, and the ability to effectively manage a diverse and demanding caseload.

You will have:

Experience of delivering a comprehensive housing management service within a social housing environment.
A sound working knowledge of tenancy management, including rent collection, anti-social behaviour case management, tenancy sustainment and estate management.
A proven ability to manage a varied caseload, balancing competing priorities while delivering excellent customer outcomes.
Excellent communication skills, with the ability to explain complex information clearly, confidently and empathetically to a wide range of customers.
Experience of working collaboratively with internal teams and external partners to achieve positive outcomes.
A proactive approach to problem solving, with the confidence to make informed decisions and work independently.

Equality, Diversity, and Inclusion-Different Together

Closing Date for Applications is Wednesday 19th August

Interviews to be scheduled: 24/25th August 2026

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