[Parttime] Customer Service Advisor (Out of Hours) at Morgan Sindall Property Services

Tue, 02 Jun 2026 11:00:02 +0100

Fixed Term Contract – Part Time

Permanent – Part Time

We are looking to recruit a Customer Service Advisor (Out of Hours) to join our team.

About the Role

Joining our team, you’ll be responsible for liaising with clients, sub-contractors, suppliers and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given.

Using our MSi system, you’ll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.

About You

Candidates will possess a strong working knowledge of Microsoft Office, along with excellent administrative, organisational, and communication skills, both written and verbal. You will have outstanding customer service abilities and a minimum of four years’ experience within social housing repairs, supported by strong problem-solving skills. Flexibility in working days each month is also essential.

Benefits

Profit Share Discretionary Annual Bonus Scheme
26 Days Holiday plus Bank Holidays
Enhanced Pension Plan
Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
Life Assurance & Accident Cover
Share Save
Enhanced Maternity & Paternity Pay
Work Perks Discounts & Vouchers
Buy & Sell Holiday Schemes
Flexible Working & Flexible Bank Holidays
Cycle to Work
Volunteering (2 days paid)
Learning & Development Opportunities
Extensive Wellbeing Support, including EAP
Loyalty & Values Awards
Funded Professional Subscription

About Us

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

MSPS are proud to support the resettlement of armed forces personnel.

We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.

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[Fulltime] Governance Manager - Business Partnering at Fairhive Homes

Mon, 01 Jun 2026 18:00:02 +0100

Governance Manager - Business Partnering

Aylesbury, Buckinghamshire - Hybrid

£60,770 per annum

Full Time, Permanent

Are you a great people manager looking for your next opportunity?

At Fairhive we’re excited to welcome an enthusiastic and dynamic Governance Manager – Business Partnering to our Governance team! If you thrive on leading and supporting people and want to make a meaningful impact in the housing community this might just be the perfect opportunity for you!

About the role…

In this role you’ll have the chance to inspire and develop your team whilst working on projects that really make a difference. You’ll work with a friendly team to develop new ideas to strengthen our values and vision for the future.

Working closely with the Head of Governance and Company Secretary, this role will play a key part in embedding best practice, regulatory compliance, and continuous improvement. You will support the delivery of strong governance, performance, and risk management across the organisation.

You will lead on the development and oversight of performance management frameworks, risk management, insurance, and business continuity arrangements. Acting as the organisation’s insurance subject‑matter expert, you will manage broker relationships and oversee insurance claims. You will also be accountable for complaints governance, ensuring robust complaints and customer feedback processes are in place and that learning is captured and acted upon to improve services.

The role involves producing high‑quality KPI reporting, Tenant Satisfaction Measures, and benchmarking insights for senior leadership, the Board, and Committees, supporting informed decision‑making across the business. You will lead and support a small team, promoting high performance, accountability, and excellent customer service.

About you...

We are looking for someone with;

A relevant degree, or substantial experience in a similar role
Strong verbal and written communication skills with the ability to build collaborative partnerships
Strong organisational, time management, administrative and prioritisation skills
Good IT skills

About us…

At Fairhive Homes, we’re driven by a simple yet powerful vision: “Homes for Living, Communities for Life” This isn’t just what we do; it’s what we strive for every day. As a non-profit housing association, we’re dedicated to providing affordable housing to over 20,000 individuals in our community. Our residents are truly at the heart of everything we do.

We are dedicated to supporting our residents and neighbourhoods. Whether we are maintaining our high-quality homes or building new ones, our mission is to foster thriving communities where everyone feels welcome and can proudly say, 'This is my home.'

We believe that a strong community starts with quality housing, and we’re here to make that vision a reality.

Benefits

In this role, you’ll have the opportunity to develop your career in an empowering environment where your contributions are valued and recognised.

At Fairhive, we invest in your wellbeing. You can join our Health Cash plan which enables you to claim money back against a wide range of services and treatments.

We believe that flexibility fosters a more productive and enjoyable working environment. Therefore, depending on the role requirements, we offer flexible working conditions that help you balance your work and life!

You’ll be part of a mission-driven organisation that makes a tangible difference in the community, allowing you to feel fulfilled in your work every day.

Our commitment to you …

We’re focused on creating a workplace that celebrates inclusivity and diversity. We want everyone to feel comfortable bringing their true selves to work, contributing their unique perspectives and talents. We recognise that our differences are what make us stronger and are committed to having our teams reflect the diverse communities we serve. Your unique experiences and insights are exactly what we’re looking for.

We are really proud of our initiatives to become an employer of choice, whether it’s coming along to one of our Menopause Cafés, becoming one of our Neurodiversity Champions or joining one of our inclusion lunches and learn sessions. Plus, our supportive team culture and active social committee mean you’ll always have a strong network of people around you!

Take a look at our LinkedIn profile to learn more about what our colleagues have been talking about or championing this year.

Ready to Apply?

We understand that not every candidate will tick every box on our list. If your experience looks a bit different from what we’re looking for, but you believe you can bring something valuable to the role, we still want to hear from you!

If you’re ready to take the next step in your career and work in an environment that values your contributions, please apply, we can’t wait to meet you!

The closing date for applications will be 5th June 2026 but we might close it early if we find the right person before this date.

Apply

MyDiversity Jobs

[Parttime] Customer Service Advisor (Out of Hours) at Morgan Sindall Property Services

[Fulltime] Governance Manager - Business Partnering at Fairhive Homes