MyDiversity Jobs

[Fulltime] Resident Liaison Officer at Lovell Partnerships

Sun, 23 Aug 2026 17:00:02 +0100

Permanent – Full Time – 40hours

We are seeking a confident and customer‑focused Resident Liaison Officer to support the successful delivery of our social housing refurbishment projects. Acting as the key link between residents, the project team and our client, you will ensure every resident receives an exceptional customer experience throughout the works programme.

In this role, you will manage all aspects of the customer journey from pre‑start visits and profiling, to daily communication, complaint resolution and aftercare. You will maintain accurate records on our CRM system, support project administration, and build strong relationships with residents, leaseholders and wider stakeholders. You will also help deliver community engagement initiatives, resident events, newsletters and satisfaction monitoring.

We are looking for a highly organised communicator who shows empathy, professionalism and a proactive approach. If you are dedicated to delivering outstanding service and creating positive customer outcomes, we’d love to hear from you.

Benefits

Holidays - 26 days + ability to purchase additional holiday

Annual bonus linked to company performance

Private medical insurance

Life Assurance

Pension

Digital GP and Employee Assistance Programme (EAP)

Sharesave scheme

Access to our discount portal, LifeStyle Hub

As an Investors in People Gold award employer, Lovell is the UK’s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects.

We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams.

The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all.

Please refer to the Job Description upon completing your application.

Apply

[Fulltime] Care Manager at Friends of the Elderly

Sun, 23 Aug 2026 17:00:02 +0100

Care Manager

Reading, Calcot

£37,673.34

Permanent – Full Time (40 hours per week)

Monday to Friday (including some evenings and weekends).

Friends of the Elderly (FotE) is a not-for-profit charity dedicated to providing excellent care with a family feel, we have been supporting older people for over 120 years. The charity provides care home and day care services for older people, as well as grants for older people in financial difficulty.

We are searching for a Care Manager to work alongside the management team to ensure the smooth opening of our new home, Friends Place, in Calcot, Reading. Our state-of-the-art care home will feature:

66 luxury bedrooms with ensuite wet rooms.
A cinema for residents to enjoy movie nights and entertainment.
A stylish salon offering professional pampering.
A peaceful library for reading and reflection.
A vibrant bar for socialising and relaxation.
Our modern facilities are designed to create a warm and homely environment where residents feel safe, valued, and supported. Friends Place will be a vibrant, welcoming community, providing exceptional residential, dementia, and respite care.

Joining us as Care Manager, you will ….

Support the General Manager in all aspects of the day-to-day running of the care home, providing leadership to the care team in promoting person-centred care.
To lead, supervise, monitor and evaluate the care delivered to resident’s, checking legal requirements are met along with the high levels expected within the care home.
Assist the General Manager in the implementation of specific projects ensuring consistency with charity strategy, vision and goals.
Be responsible for ensuring that care home quality processes are completed in a timely manner and cross referenced as designated by the General Manager.
Take the lead on the recruitment of staff and ensure staff are fully trained.
Support the General Manager in staff supervisions and appraisals ensuring all are up to date and recorded.
Conduct care home show rounds - taking enquires and conducting Moving-In assessments for new residents.
Be actively involved in the marketing strategies in the home.

This is a great opportunity for an individual who is passionate about supporting older people to live well. You’ll be experienced in leading and managing a team of staff and will ideally have proven experience as a Deputy Care Manager or similar. Experienced in working with older people care services, you will have a good understanding of the ‘Care Certificate’ as well as the Care Standards Act and Health & Safety legislation.

Approachable and resilient, with a positive, professional and proactive attitude, you’ll be knowledgeable on the principles in sales and marketing and skilled in the recruitment and retention of staff. A problem solver with a forward thinking and up to date approach to current practice, you’ll be comfortable completing audits on day-to-day practice to identify scope for improvement and ensure that every resident receives a high standard of person-centred care.

This isn’t just a job; it’s about making a difference to older people’s lives every day.

In return for your hard work and dedication, you can look forward to a wealth of benefits:

Group Pension Plan, with a 6% contribution from us.
Generous annual leave.
Wellbeing support through various initiatives, including an employee assistance programme.
Learning, development, and progression opportunities.
Monthly prize draw, with 3 prizes to be won.
Retail discount schemes to make your salary go further.
Access to loans at affordable rates, saving directly from salary and advance pay already earned.
Health cash plans for you and your family.
Cycle to work scheme.
Long service awards that increase with length of service.
Refer a friend to work for us and receive a £200 bonus.
Free DBS checks.

Safeguarding:

Keeping everyone safe is one of the charity’s corevalues, and is central to everything we do at Friends of the Elderly. All staff follow our Safeguarding Policy & Procedures and, if they see or suspect abuse, we expect staff to report it straight away.

Criminal record checks:

As this role involves a regulated activity, successful applicants will undertake an enhanced DBS check, with barred lists check, and any offer of employment will be dependent on a satisfactory outcome.

Having a criminal record will not necessarily bar a person from working for us, this will depend on the circumstances and background of any record.

Equality, Diversity, and Inclusion:

Friends of the Elderly strives to treat all staff equally and be a diverse and inclusive workplace, where everyone can be themselves and everyone accepts each other’s differences. A charity where everyone is equal but definitely not the same.

Our ambition is to ensure equality and celebrate diversity, all working together to create an inclusive workplace, which attracts and retains the best people. People that care and can make a difference.

We currently do not provide sponsorship but we welcome applications from those who have a right work in the UK.

Don’t delay in sending your application as we may need to close the vacancy early if we manage to appoint before the advertising closing date. We interview applicants as they apply.

Apply

[Fulltime] Family Team Recovery Worker at Oasis Project

Sun, 23 Aug 2026 16:00:02 +0100

Family Team Recovery Worker

£28,426 FTE (£26,530 for 35 hours)

Brighton and Hove

Contract type: Fixed-Term (1 year), Part Time

Hours: 35 hours

Are you passionate about supporting families affected by substance use to achieve lasting change? If so, this is an exciting opportunity to join Oasis Project, an award-winning charity delivering specialist drug and alcohol treatment and recovery services for women, children and families.

As a Family Team Recovery Worker, you will work within a trauma-informed, gender-responsive and child-centred service, providing structured support to women and families with complex needs. You will play a key role in delivering Oasis Project's Parenting Our Children, Accessing Recovery (POCAR) programme, working directly with mothers and, where appropriate, fathers who may be involved with Children's Social Care.

This is a varied, rewarding and sometimes emotionally demanding role where you will work within a team to manage a caseload, deliver individual and group interventions, contribute to safeguarding and child protection processes, and work closely with Children's Social Care and partner agencies to support positive outcomes for families.

You will be confident working independently in the community, including some lone working, while maintaining strong professional boundaries and building trusting relationships.

You will have experience supporting people affected by substance use or other complex needs, along with experience of safeguarding, caseload management and multi-agency working.

Relevant Health and Social Care experience and / or a qualification, is essential. Knowledge of recovery approaches, trauma-informed practice and safeguarding procedures is also required.

Most importantly, you will be compassionate, resilient and committed to delivering person-centred support that empowers women and families to reach their potential.

This post is subject to an Enhanced DBS check, including a barred list check. Applicants must have the right to work in the UK.

Please note: This role is restricted to female applicants only, as being female is a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

If you're looking for a role where you can make a genuine difference to the lives of women, children and families, we'd love to hear from you.

Apply

[Fulltime] Reserve Community Outreach Support Worker - Mental at Amplius

Sun, 23 Aug 2026 16:00:02 +0100

Reserve Community Outreach Support Worker - Mental Health

£13.45 per hour

Peterborough

Temporary, Part Time

Enjoy supporting people to live more independently? Join Amplius’ Mental Health Community Outreach team as a Reserve Community Outreach Support Worker.

This is a flexible, relief role where you'll work on an as-needed basis, providing practical support to customers with enduring mental health conditions. You'll help people build confidence, manage their tenancy and improve their wellbeing while making a real difference in the community.

Salary: £13.45 per hour

Contract: 0 hours (reserve / relief role)

Location: Eastfield Road, Peterborough

Your week: You'll work flexible shifts between 8.30am and 8.30pm, Monday to Sunday, including evenings, weekends and 12-hour shifts.

You can read about our fantastic colleague benefits here - Amplius colleague benefits

Snapshot of your role

Support customers with enduring mental health conditions to live more independently.
Provide outreach support and help customers achieve their goals.
Create and review support plans and carry out risk assessments.
Work with mental health teams and other support organisations to meet customers' needs.
Encourage customers to look after their health and take medication as prescribed.
Help customers manage their tenancy, including paying rent, looking after their home and being a good neighbour.
Keep accurate records and provide a safe, high-quality support service on a reserve, as-needed basis.

What you’ll need to thrive in this role

GCSEs in English and Maths (Grade 4/C or above), or equivalent.
A full UK driving licence.
Experience working in housing and mental health roles.
Experience supporting vulnerable people while maintaining professional boundaries.
Experience creating support plans and carrying out risk assessments.
Good communication and IT skills, including Microsoft Office.
Good organisation and attention to detail.
A calm, positive and friendly approach, even in challenging situations.
A commitment to treating everyone fairly and respecting different backgrounds and needs.

Important – Enhanced DBS clearance, a full UK driving licence and right to work in the UK are all essential requirements. We do not provide sponsorship.

Please read the attached Job Description before applying so you get the full scope of the role.

Closing: 2 September

Interviews on Microsoft Teams: 8 September

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

If you have any questions, please contact the Amplius Talent Team and we’ll be happy to assist you.

The Company

Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 40,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We’re a team of over 1,300 colleagues driven to have a positive impact on people’s lives and provide affordable homes that make a difference.

Apply

[Fulltime] Young Person's Support Worker - Retford at Nottingham Community Housing Association Ltd

Sun, 23 Aug 2026 15:00:02 +0100

Young Person's Support Worker - Retford

£24,871 - £25,371 per annum

Retford

Hours: 37

At NCHA, we believe every young person deserves the support and encouragement to achieve their goals and build a brighter future.

We're looking for a dedicated Support Worker to join our friendly and supportive service in Retford, helping young people develop the confidence, resilience and independence needed for adult life.

Role overview

As a Young People's Support Worker, you'll support young people living semi-independently to develop life skills, achieve personal goals and move successfully into permanent accommodation. You'll act as a positive role model, mentor and advocate, helping young people make informed choices and overcome barriers to reaching their potential.

Key responsibilities

In this role every day can be different, but parts of your day may look like:
Supporting young people to develop independence, confidence and life skills.
Developing, implementing and reviewing individual support plans and risk assessments.
Helping young people access education, employment and training opportunities.
Supporting with daily living activities, including budgeting, managing bills, cooking and household responsibilities.
Encouraging participation in leisure activities and engagement within the local community.
Working collaboratively with external agencies and support networks.
Advocating for young people and work closely with external agencies and professionals.
Maintaining accurate records and contribute to safeguarding responsibilities.
Promoting a safe, positive and supportive environment for young people and colleagues.
For a more detailed overview of the role, please take a look at the attached role profile.

Working pattern

This is a 37-hour role working on a rota basis across seven days, including weekends and bank holidays; so, flexibility is key. Typical shifts are 07:00-14:30, 08:00-15:30 and 14:30-22:00.

A driving licence and access to a vehicle would be highly desirable.

Ideal candidate

We're looking for someone who is compassionate, resilient and motivated by helping young people succeed. Change can sometimes be hard so you could face behaviours that challenge, your patient and assertive nature will make sure this doesn’t escalate and make sure there are positive outcomes consistently.

You'll have experience of working with young people, either professionally or in a voluntary capacity, alongside an understanding of the challenges they may face. You'll be a confident communicator who can build positive relationships while maintaining professional boundaries.

You'll also have:

Excellent communication and interpersonal skills.
The ability to maintain professional boundaries and confidentiality.
Basic IT skills and the ability to maintain accurate records.
The ability to manage challenging situations calmly and professionally.
A positive attitude and a proactive approach to supporting others.
A genuine commitment to helping young people achieve their potential.
Level 3 Lead Adult Care Worker Qualification
You must either already hold a Level 3 Lead Adult Care Worker qualification, be actively working towards it, or be willing and able to achieve it as part of your employment.

If you need to complete the qualification through an apprenticeship, you must meet the apprenticeship eligibility requirements, including having lived in the UK for at least 3 years prior to starting, having sufficient right to work in the UK for the duration of the programme, and not currently being enrolled on another course of study.

Why join us?

This is your opportunity to positively influence a young person's future every single day. You'll join a supportive team that values compassion, empowerment and making a genuine difference in the lives of young people.

Did you know that NCHA is officially a Great Place To Work?

In fact, we’re included in the top 50 super-large workplaces by Great Place To Work UK. Take a look at our working life, benefits, and values, to see why 77% of our colleagues say we’re a great place to work.

Over to you – click apply and show us why you are suitable!

All successful candidates will be required to take a short numerical and literacy test prior to the interview.

You will need to attach a CV in order to apply for this role.

Please note that we are not currently offering visa sponsorship.

Previous applicants and colleagues re-applying will be reviewed at the manager’s discretion. We may close this vacancy early should we receive sufficient interest.

As an Equal Opportunities and Disability Confident Employer, NCHA welcomes applications from all suitably qualified candidates including those from Black, Asian and minority ethnic groups and disabled candidates. Male Support Workers are currently under-represented in this area and we particularly welcome suitable applications.

The Company

We’re Nottingham Community Housing Association, known to many as NCHA. We’ve been around since 1973, and we're really proud of that. We're more than just a housing association: we deliver care and support to people all over the East Midlands. Read our story to find out more about us.

Apply

[Fulltime] Residential Deputy Manager (Mental Health) at Birmingham Mind

Sun, 23 Aug 2026 15:00:02 +0100

Residential Deputy Manager (Mental Health)

Salary: £30,939 per annum, plus additional payments for sleep-ins and on call

Location: Hockley, Birmingham

Hours: 37.5 hours per week

Birmingham Mind are a leading provider of mental health services in Birmingham and the West Midlands. We offer high quality services that support both recovery and wellbeing and we actively work with people so that they can be in control of their lives. With respect for the individual at the forefront of all the work we do, Birmingham Mind has a well-earned reputation for excelling in quality.

With over 50 years’ experience of supporting people with mental health difficulties within our local community: we always strive to challenge the stigma that surrounds mental distress.

We are currently looking for a Deputy Manager to assist the Registered Home Manager in the day to day running of Charles Davies House residential service in Hockley, Birmingham.

The post holder will participate in the continued delivery of good quality services using a person centred approach. You will proactively work to improve service users’ quality of life and promote individual recovery by providing active user led support and choice.

The successful candidate will already have worked in a supervisory position and will have a good level of experience of working in a mental health residential care home. You will hold an NVQ level 3 in care and will be able to demonstrate knowledge and experience of carrying out needs and risk assessments.

You must have excellent and effective verbal and written communication skills, be competent using IT to complete reports and audits and will have the ability to well work under pressure.

Due to the nature of the role, you must be flexible with regards to hours which include evening and weekend working, sleep-ins and on call cover.

Benefits include an attractive defined contribution pension scheme, PayCare which offers employees affordable cover for a range of healthcare treatments, an Employee Assistance Programme which includes free counselling and a comprehensive training programme.

Our people are key to the success of the organisation, and we are recognised as both a Mindful Employer as well as achieving Gold standard success in Investors in People. We welcome applications from people who have experienced mental health difficulties.

Candidates must have the right to work in the UK for a minimum of 12 months. We are not a registered sponsor and therefore are unable to offer visa sponsorship for this position.

Prospective applicants are encouraged to contact Nigel Ellis, Service Manager, for an informal and confidential discussion about the role, its responsibilities, and the expectations of the post. Nigel can be contacted on 07734 959859 and will be pleased to provide further information and answer any questions you may have.

The closing date for applications is Tuesday 25th August 2026

Interviews will take place on a date to be confirmed

Apply

[Fulltime] Support Worker Coalville Leicestershire at Nottingham Community Housing Association Ltd

Sun, 23 Aug 2026 14:00:02 +0100

Support Worker

Coalville

£24,871 - £25,371 per annum

Make a real difference, one small step at a time

At Highfield Street, Coalville, you’ll support young adults aged 18–25 with learning disabilities and/or mental health needs as they transition into adulthood. This is a long‑term supported living service, where relationships, consistency and trust are built over time, not rushed. This is a fast‑paced, rewarding role, where teamwork, emotional intelligence and values matter the most.

Please note, Highfield Street is based in Coalville, with limited public transport. Reliable transport is essential.

Please note we are not currently offering visa sponsorships.

The Role

No two days are exactly the same, but your role will include:

Supporting young people to build independence and life skills
Prompting and reminding around medication, daily routines, college or work
Offering guidance with cooking, cleaning, shopping, budgeting and paying bills
Encouraging personal care while promoting dignity and choice
Following and contributing to clear, consistent support plans
Maintaining accurate records and communicating effectively with your team
Supporting individuals with autism, ADHD, learning disabilities and EUPD (Emotionally Unstable Personality Disorder)
Working calmly and professionally during periods of emotional distress

What really matters in this role is working as part of a supportive, consistent team. You’ll never be expected to manage challenges alone; teamwork, regular debriefing and reflection are essential to how the service operates, ensuring colleagues support one another and learn together.

Consistency and clear boundaries are especially important, particularly when emotions run high. You’ll need to be resilient, have the ability to remain calm under pressure, prioritise tasks effectively, and maintain professionalism throughout your shift.

Just as important is knowing how to leave work at the door at the end of the day, protecting your own wellbeing so you can continue to support others compassionately and safely.

How we support your wellbeing:

Generous annual leave package with the ability to buy or sell leave
A fabulous wellbeing package including a healthcare cash plan, counselling helpline, physiotherapy, travel support, shopping discounts, and more.

Working Hours

Shift patterns include:

7am – 3pm
10am – 5pm
1pm – 8:30pm
2pm – 10pm
10pm – 7am (waking nights)

All successful candidates will be required to work on a rota basis over a 24-hour period including evenings, weekends, bank holidays, and waking nights. Weekend availability is essential. Candidates living outside Coalville and the surrounding area should be aware that public transport links from Loughborough and Leicester do not align with shift start and finish times; you must ensure you have reliable transport to get to and from work. Access to a car is strongly recommended. You will occasionally be required to attend training at our Head Office, which is based in Clifton.

The rewarding moments you’ll love:

Seeing small but meaningful changes over time
Watching service users build trust and confidence
Helping people try new things and believe in themselves
Growing your own confidence, communication and resilience

Why join Highfield Street?

Highfield Street offers the opportunity to work within a long‑term service where you can build genuine, trusting relationships and see the real impact of your support over time. You’ll be part of a strong, supportive team that values peer support, reflection and shared learning, while also benefiting from ongoing development opportunities. Career progression routes for Support Workers are also available and encouraged within NCHA. Most importantly, this is a role where your compassion, resilience and values truly matter, and where the work you do makes a meaningful difference every single day.

About You

You should be a caring, compassionate, resilient and flexible person, who is organised and willing to go the extra mile for our customers. Experience supporting others with mental health needs or learning disabilities is desirable, although full training will be provided.

You will need the right mindset to succeed in your role, meaning you’ll have:

Resilience, patience and emotional maturity
Compassion and a genuine belief that people can be supported to change
Strong communication and listening skills
Insight into trauma and long‑term mental health needs
Creativity when problem‑solving
A sense of ownership and responsibility
The ability to stay calm and empathic under pressure

As an Equal Opportunities and Disability Confident Employer, NCHA welcomes applications from all suitably qualified candidates including those from Black, Asian and minority ethnic groups and disabled candidates. As part of our LGBT Allies Programme, we also welcome applications from members of the LGBT community and encourage inclusivity in the workplace. NCHA strives to be a welcoming and inclusive employer as such we particularly welcome applicants from men, as they are currently under-represented within in our Care and Support department.

If you’re looking for a role where small steps lead to life‑changing outcomes, we’d love to hear from you.

Apply now and be part of something that truly matters.

Apply

[Fulltime] Care Assistants (Female Applicants) at Friends of the Elderly

Sat, 22 Aug 2026 18:00:02 +0100

Care Assistants (Female Applicants)

Haslemere, Surrey

Hourly Pay: £13.72 to £15.26 (Days) £15.09 to £15.26 (Nights)

Contract Type: Permanent – Full and Part Time (Nights) available

Working Pattern: Days + Weekends, Nights

Days: 3-5 days per week working alternate weekends (36 hours)

Nights: 2 nights per week (24 hours)

Redcot, specialising in residential care, is set in the delightful town of Haslemere, Surrey. Overlooking beautiful gardens and surrounded by countryside, much of which is owned by the National Trust, Redcot is blessed with a unique, tranquil setting.

We are looking for caring and compassionate Care Assistants to join our dedicated team to support our residents to live happy, fulfilling, and independent lives through high quality, person centred care.

Please note: These roles are normally open to applicants of all genders. However, as the role involves providing personal care to predominantly older women, and in line with residents’ preferences, we are currently seeking female applicants as a genuine occupational requirement under Schedule 9, Part 1 of the Equality Act 2010.

Key Responsibilities

Provide personal care and support in line with individual care plans.
Assist residents with washing, dressing, grooming, toileting, and mobility. Support residents with eating and drinking where required.
Carry out regular welfare and safety checks throughout the night. (Nights role)
Respond promptly to call bells and residents' requests for assistance. (Nights role)
Support residents who may be anxious, unsettled, or require reassurance during the night. (Nights role)
Promote dignity, choice, independence, and wellbeing at all times.
Build positive relationships with residents, families, and colleagues.
Encourage residents to participate in activities and maintain their hobbies and interests.
Observe and report any changes in residents' physical or emotional wellbeing.
Maintain accurate care records and documentation.
Follow safeguarding, infection control, health and safety, and company policies.

About You

We are looking for kind, patient, and compassionate individuals with a genuine desire to support older people. A good communicator, you’ll have a positive and professional attitude and be committed to providing person centred care that promotes dignity, choice, and independence.

Previous care experience is desirable but not essential as full training will be provided.

Enhanced Role Opportunity – Medication Technician (desired for this role)

For those wishing to develop their skills, there is the opportunity to undertake an enhanced Medication Technician role, with additional pay following successful completion of training and competency assessments.

This isn’t just a job; it’s about making a difference to older people’s lives every day.

Why Join Friends of the Elderly?

Heritage of Care: Work with a trusted organisation backed by over a century of expertise.
Non-Profit Mission: Be part of a charity that prioritises people, not profit. While we take a commercial approach to our work, we are not for profit and we are committed to our charitable values.
State-of-the-Art Facilities: Lead a cutting-edge care home designed for comfort and community.
Professional Development: Access training and career development opportunities.

Make Your Mark

This is a unique opportunity to shape the culture and success of a brand-new care home, leaving a lasting impact on residents’ lives and the community.

Rewards and Recognition

We really value the hard work and commitment of all of our staff, and offer:

Learning, development, and career progression.
Wellbeing support through various initiatives including an employee assistance programme offering up to 10 counselling, 4 life, 4 leadership, 3 financial coaching sessions per person, per issue, per year.
Retail discount schemes to make your salary go further.
Access to loans at affordable rates, saving directly from salary and advance pay already earnt.
Health cash plans for you and your family.
Cycle to work scheme.
Long service awards, that increase with length of service.
Refer a friend to work for us and receive a £200 bonus.
Group Pension Plan, with a 6% contribution from us.
Paid breaks in our care homes and day care services for care staff.
Free DBS checks.

Safeguarding:

Keeping everyone safe is one of the charity’s core values and is central to everything we do at Friends of the Elderly. All staff follow our Safeguarding Policy & Procedures and, if they see or suspect abuse, we expect staff to report it straight away.

Criminal record checks:

As this role involves a dealing with vulnerable adults, successful applicants will undertake an enhanced DBS check, and any offer of employment will be dependent on a satisfactory outcome.

Having a criminal record will not necessarily bar a person from working for us, this will depend on the circumstances and background of any record.

Equality, Diversity, and Inclusion:

We currently do not provide sponsorship but we welcome applications from those who have a right work in the UK.

Don’t delay in sending your application as we may need to close the vacancy early if we manage to appoint before the advertising closing date. We interview applicants as they apply.

Please refer to the job description upon submitting your application.

Apply

[Fulltime] Care Assistant (Days) at Friends of the Elderly

Sat, 22 Aug 2026 18:00:02 +0100

Care Assistant (Days)

Woking

Pay Rate: £13.72 to £15.09 per hour

Employment Type: Permanent – Full Time

Hours: 36 hours per week

Working Pattern: Days, Weekends

Bernard Sunley is a residential care home set in Woking, Surrey. Our focus is to give older people in our care the chance to live fulfilled lives, whether they stay with us for a longer residential stay, or a short-term respite break.

We are recruiting for a Care Assistant to join the team.

Joining us as a Care Assistant, you will help our residents with various tasks including:

Personal care.
Companionship.
Meal preparation.
Mobility.
Keeping care records up to date.

We are looking for someone with previous experience working in a care home setting who is passionate about delivering high-quality care to older people. You will have good English communication skills and be confident using digital systems to maintain accurate care records and care plans.

You will be a reliable team player with strong attention to detail, able to work responsibly, solve problems and adapt to changing situations. Most importantly, you will be empathetic, respectful, approachable, self-motivated, resilient and dedicated to providing outstanding care and support.

A Care Certificate or Level 2 NVQ in Health and Social Care is desirable, although not essential. Above all, we are seeking someone with a genuine passion for care who wants to make a meaningful difference in the lives of older people every day.

This isn’t just a job; it’s about making a difference to older people’s lives every day.

Why Join Friends of the Elderly?

Heritage of Care: Work with a trusted organisation backed by over a century of expertise.
Non-Profit Mission: Be part of a charity that prioritises people, not profit. While we take a commercial approach to our work, we are not for profit and we are committed to our charitable values.
State-of-the-Art Facilities: Lead a cutting-edge care home designed for comfort and community.
Professional Development: Access training and career development opportunities.

Make Your Mark

This is a unique opportunity to shape the culture and success of a brand-new care home, leaving a lasting impact on residents’ lives and the community.

Rewards and Recognition

We really value the hard work and commitment of all of our staff, and offer:

Learning, development, and career progression.
Wellbeing support through various initiatives including an employee assistance programme offering up to 10 counselling, 4 life, 4 leadership, 3 financial coaching sessions per person, per issue, per year.
Retail discount schemes to make your salary go further.
Access to loans at affordable rates, saving directly from salary and advance pay already earnt.
Health cash plans for you and your family.
Cycle to work scheme.
Long service awards, that increase with length of service.
Refer a friend to work for us and receive a £200 bonus.
Group Pension Plan, with a 6% contribution from us.
Paid breaks in our care homes and day care services for care staff.
Free DBS checks.

Safeguarding:

Criminal record checks:

As this role involves a dealing with vulnerable adults, successful applicants will undertake an enhanced DBS check, and any offer of employment will be dependent on a satisfactory outcome.

Having a criminal record will not necessarily bar a person from working for us, this will depend on the circumstances and background of any record.

Equality, Diversity, and Inclusion:

We currently do not provide sponsorship but we welcome applications from those who have a right work in the UK.

Don’t delay in sending your application as we may need to close the vacancy early if we manage to appoint before the advertising closing date. We interview applicants as they apply.

Please refer to the job description upon submitting your application.

Apply

[Fulltime] Activities Coordinator at Friends of the Elderly

Sat, 22 Aug 2026 15:00:02 +0100

Activities Coordinator

Haslemere, Surrey

Hourly Pay: £13.85 to £15.24 per hour

Contract Type: Permanent - Part Time (21 hours per week)

Working Pattern: Days, Weekends (3 days one week, 4 days the following week - working alternate weekends)

Joining us as an Activities Coordinator, you will lead and encourage residents to join in meaningful activities whilst maintaining their independence, choice and dignity, to enable them to lead as full and active life as possible.

In this rewarding role, you will create a stimulating and varied programme of leisure activities and social events, inside and outside of the home, for residents to enjoy. Working with each new resident to understand their likes/dislikes, abilities and needs, you will put together an individual social care plan and evaluate it regularly.

You will play a key role in engaging with the local community by initiating contact with community groups and enabling residents to partake / continue with hobbies and interests as desired. You will also help to recruit a network of volunteers to provide a variety of desired appropriate social opportunities as identified by the residents.

We're looking for a friendly and creative individual who is passionate about improving the lives of older people. You'll have a person-centred approach, excellent communication and organisational skills, and the ability to encourage and motivate others to participate in meaningful activities.

A full UK driving licence is essential, along with a willingness to drive residents on outings and events.

We’re looking for someone who can bring compassion and fresh ideas to the role, helping residents stay connected to their interests, maintain community links and enjoy a fulfilling, meaningful lifestyle every day.

This isn’t just a job; it’s about making a difference to older people’s lives every day.

We really value the hard work and commitment of all of our staff, and offer:

Learning, development, and career progression.
Wellbeing support through various initiatives including an employee assistance programme offering up to 10 counselling, 4 life, 4 leadership, 3 financial coaching sessions per person, per issue, per year.
Retail discount schemes to make your salary go further.
Access to loans at affordable rates, saving directly from salary and advance pay already earnt.
Health cash plans for you and your family.
Cycle to work scheme.
Long service awards, that increase with length of service.
Refer a friend to work for us and receive a £200 bonus.
Group Pension Plan, with a 6% contribution from us.
Paid breaks in our care homes and day care services for care staff.
Free DBS checks.

Safeguarding:

Criminal record checks:

As this role involves a dealing with vulnerable adults, successful applicants will undertake an enhanced DBS check, and any offer of employment will be dependent on a satisfactory outcome.

Having a criminal record will not necessarily bar a person from working for us, this will depend on the circumstances and background of any record.

Equality, Diversity, and Inclusion:

We currently do not provide sponsorship but we welcome applications from those who have a right work in the UK.

Don’t delay in sending your application as we may need to close the vacancy early if we manage to appoint before the advertising closing date. We interview applicants as they apply.

Please refer to the job description upon submitting your application.

Apply

[Fulltime] Care Assistant (Nights) at Friends of the Elderly

Fri, 21 Aug 2026 17:00:02 +0100

Care Assistant (Nights)

Colchester

Pay Rate: £13.30 - £14.63 per hour

Employment Type: Permanent – Full Time

Hours: 36 hours per week - Monday - Sunday (nights only). No specific pattern

Working Pattern: Nights, Weekends

Set in the picturesque Essex village of Copford, near Colchester, New Copford Place is a purpose-built residential care home, staffed by a committed and enthusiastic team.

We are recruiting for a Care Assistant to join the team.

Joining us as a Care Assistant, you will help our residents with various tasks including:

Personal care.
Companionship.
Meal preparation.
Mobility.
Keeping care records up to date.

We would like our Care Assistant to join us with at least 6 months experience in a care home environment. Empathetic and respectful, self-motivated and flexible, you will be a team player who is always willing to go the extra mile, enabling our residents to lead fulfilled lives.

A Care Certificate or a minimum of Level 2 NVQ in Health and Social Care is desirable.

We would like you to have a real passion for care. Someone who sees this as an opportunity to build solid relationships with our residents, to allow them to live well in later life by putting them at the heart of all that you do.

This isn’t just a job; it’s about making a difference to older people’s lives every day.

Why Join Friends of the Elderly?

Heritage of Care: Work with a trusted organisation backed by over a century of expertise.
Non-Profit Mission: Be part of a charity that prioritises people, not profit. While we take a commercial approach to our work, we are not for profit and we are committed to our charitable values.
State-of-the-Art Facilities: Lead a cutting-edge care home designed for comfort and community.
Professional Development: Access training and career development opportunities.

Make Your Mark

This is a unique opportunity to shape the culture and success of a brand-new care home, leaving a lasting impact on residents’ lives and the community.

Rewards and Recognition

We really value the hard work and commitment of all of our staff, and offer:

Learning, development, and career progression.
Wellbeing support through various initiatives including an employee assistance programme offering up to 10 counselling, 4 life, 4 leadership, 3 financial coaching sessions per person, per issue, per year.
Retail discount schemes to make your salary go further.
Access to loans at affordable rates, saving directly from salary and advance pay already earnt.
Health cash plans for you and your family.
Cycle to work scheme.
Long service awards, that increase with length of service.
Refer a friend to work for us and receive a £200 bonus.
Group Pension Plan, with a 6% contribution from us.
Paid breaks in our care homes and day care services for care staff.
Free DBS checks.

Safeguarding:

Criminal record checks:

As this role involves a dealing with vulnerable adults, successful applicants will undertake an enhanced DBS check, and any offer of employment will be dependent on a satisfactory outcome.

Having a criminal record will not necessarily bar a person from working for us, this will depend on the circumstances and background of any record.

Equality, Diversity, and Inclusion:

We currently do not provide sponsorship but we welcome applications from those who have a right work in the UK.

Don’t delay in sending your application as we may need to close the vacancy early if we manage to appoint before the advertising closing date. We interview applicants as they apply.

Please refer to the job description upon submitting your application.

Apply

[Fulltime] Care Practitioner (Senior Support Worker) at Stockdales

Fri, 21 Aug 2026 17:00:02 +0100

Care Practitioner

Sale, Greater Manchester

Full or Part Time opportunities available.

£26,130 per annum, and increases to £26,793 - Once 6-month probation is passed.

Additional payments for night shifts (£12 per night - £55 for sleep-in)

Have you worked in an adult social care or nursing setting?

Experience of being a team leader or have at least 1 year of care experience?

Do you want to progress to a Care Practitioner?

Then Stockdales is the company for you! A charity based in Sale, just south of Manchester City Centre, we have over 70 years’ experience supporting people with learning and physical disabilities.

We pride ourselves on supporting our residents and service users to live their best lives to the fullest. Offering, high quality health and personal care for long-term residents of all ages. We have five 'luxury' style homes in Sale, with modern interiors and state-of-the-art lifting equipment and mobility aids, along with a day service in Altrincham.

Come and join the fun working environment here at Stockdales. You will be offering day to day, person centred care, which includes, activities and day trips planned weekly with residents and service users which includes – swimming, trips to the seaside, museums, sensory walks, and activity breaks across the country.

What you will receive whilst working for us:

A competitive salary
Enhanced pay for bank holidays and on call
Excellent internal and external training offered
Comprehensive induction and ongoing training
Mileage paid for travel during work hours
28 days holiday per year pro rata inclusive of bank holidays
Increased holiday entitlement with service
Pension Scheme
Cycle to work scheme
Access to Wage Stream
Medicash – includes access to 24hr GP, money off shopping and going out, wellbeing aids
Life Insurance Scheme
Monthly staff prize draw

What we want in return:

Ideally a minimum of 1 year experience working in care with the ability to lead shifts
Caring, self-motivated staff members who have passion and want to help people with learning disabilities and complex health care needs
Have basic IT skills-Microsoft word and email. Ability to read and write and have basic numeracy skills is essential to this role
Be Prepared to undertake a professional qualification relevant to the role, such as a level 2/3 RQF/NVQ
Commitment to training and to progress to a shift leader
Committed, reliable and willing to work as part of a team
Flexibility- willing to work weekends and bank holidays
Satisfactory DBS check, 2 references

You will go home at the end of your shift satisfied and feeling like you have made a big difference to the people you support.

If this job is for you, we want to hear from you.

Apply

[Temporary] Lived Experience Peer Support Worker (Homelessness at South Yorkshire Housing Association

Fri, 21 Aug 2026 17:00:02 +0100

Lived Experience Peer Support Worker (Homelessness/Rough Sleeping)

Sheffield
£25,977 per annum

Temporary until 31 March 2027 (Subject to further funding)

Full Time (37 hours per week)

Closing Date: Tuesday 11th August 2026, Midnight

Interview Shortlisting Date: Wednesday 12th August 2026

Interviews will be held on Monday 17th August 2026

We have an exciting opportunity for a Lived Experience Peer Support Worker to work alongside Sheffield City Councils Rough Sleeper Teams and Street Outreach Service.

You will play a part in the delivery of the Councils Rough Sleeping Programme and Strategy, with the aim of improving peoples experience and outcomes.

What we are looking for:

The majority of people who are Rough Sleeping or at risk of, have experienced multiple disadvantage and trauma. You will act as a mentor and expert by experience to people rough sleeping or at risk of rough sleeping. You will use your lived experience and insight to increase engagement, build relationships and develop understanding.

We are looking for a compassionate and dedicated individual, and we welcome people from diverse backgrounds with different life experiences. We believe this makes our team stronger.

It is essential that you have lived experience in any one or more of the following areas:

Homelessness
Insecure Housing
Rough Sleeping
Criminal Justice System (Desirable)

Who you are:

We want to know what you enjoy doing and what you will do well. We want to ensure that this role is the right fit for you, so we are particularly interested in people who are: 

Excellent at building trusting relationships, strong communication and active listening skills, great at reaching out, connecting and engaging with a wide range of people.
Empathetic and non-judgemental; open, honest and friendly, able to see and support the potential in people.
A well of positivity, hopeful and optimistic, always seeking solutions.  
Have a good understanding of the challenges faced by those experiencing homelessness and the systemic factors contributing to homelessness.
Knowledge of local resources and support services for individuals experiencing homelessness is advantageous.
Have lived experience yourself of either homelessness or insecure housing, rough sleeping and/or the criminal justice system. Ideally you will have been in recovery for a minimum of 2 years.
Able to use your own lived experience to support others in an authentic, credible and appropriate way.
Willing to develop your practice in peer support, strength-based approaches and motivational interviewing

Please see the job description and person specification for more information, including the strengths we believe will lead to success in this role.

More about the role:

This specific service is funded by Sheffield City Council. SYHA deliver a Coproduction and Peer Support Service to support the Changing Futures programme in Sheffield. This role will sit under the Changing Futures umbrella and add to our existing Peer Support Worker roles.

Where will you be based?

The post will be based at SYHA’s head office at 152 Rockingham Street, Sheffield, with co-location in the Rough Sleeper and Housing First Teams, within and commissioned by Sheffield City Council. You may also be required to work at other partner organisations such as community settings, prison, probation, and voluntary services in line with the requirements of the role.

Benefits:

Flexible working hours of 37 hours per week, negotiable (we’re happy to discuss part-time hours)
27 days holiday, plus 8 bank holidays, plus 4 SYHA days connected to bank holidays (pro-rata’d for part time staff)
Benefits which include an excellent flexible working scheme, family friendly perks, wellbeing scheme, discounts scheme
Access to a wide range of training and development to support you in your role.
- Pension contribution

Who we are:

At South Yorkshire Housing Association, our purpose is for our customers to settle at home, live well and realise their potential.

Feeling settled and living well means different things to the people and families that live across South Yorkshire. So, we work with people in different ways – from our extra-care housing, to providing services and opportunities that individuals can access in their home, workplace and community, to creating houses for affordable rent.

Our employees enable us to create the best services, support, and experiences for our customers. We believe that difference makes us better, and that our services are made stronger by having a diverse workforce. We encourage and welcome applications from all backgrounds.

At SYHA, we value the incredible contribution and talent that people with disabilities can and do bring to our workplace and we are proud to be a Disability Confident Employer. As part of our commitments, we will ensure that disabled applicants who meet the essential criteria for the role will be guaranteed the opportunity to demonstrate their abilities at interview.

To be considered under the scheme, disabled applicants must disclose their disability (as defined by the Equality Act 2010) on the Equal Opportunities section of the job application.

SYHA does not hold a sponsorship license and are unable to provide visa sponsorship.

Please note that we may remove this advert prior to the advertised date, dependent on the level of response received. Please apply at your earliest convenience.

Apply

[Fulltime] Bank Shift Leader at Friends of the Elderly

Fri, 21 Aug 2026 17:00:02 +0100

Contract type: Bank

Work Pattern: Shift work including evenings, nights and weekends to meet the needs of the home, 7 days a week/24 hours a day/365 days a year.

Hours: 12 hour shifts (night work always 12 hours) between 8 a.m. and 8 p.m. and 8 p.m. to 8 a.m., notified in advance.

New Copford Place is a residential care home set in Copford in the outskirts of Colchester, Essex. It is one of nine care homes run by the not-for-profit charity Friends of the Elderly. Our focus is to give older people in our care the chance to live fulfilled lives, whether they stay with us for a longer residential stay, or a short-term respite break.

Joining our dedicated team as a Shift Leader, you will be responsible for delivering person-centred care, unique to each individual, supporting and enabling our residents to maintain key skills, personal interests, independence, choice, and dignity, so that they can lead fulfilled lives.

You will make sure our residents are safe and comfortable.
You will act as a champion for their safety and dignity.
You will lead the team in providing quality, individualised care for our residents in line with procedures and policies.
You will make sure that clear, accurate records are kept.
You will follow our procedures for ordering, administering and dispensing medication.
You will conduct supervisions and appraisals with the staff and promote their development.
You will maintain a safe, clean workplace and follow infection control protocols.

To ensure we can achieve this, our shift patterns include evenings, weekends, and some unsociable hours.

It is essential that you have a Level 3 diploma in Health and Social Care (or working towards it).

You will need great communication and interpersonal skills, so that you can form great relationships with your residents and effectively handover information to colleagues. Number and digital skills are also required along with the ability to problem solve and adapt to situations, and to recognise and report situations where there might be a need for safeguarding.

Working as a Shift Leader means no two days are the same.

With a compassionate nature and a positive can-do attitude, you will be able to supervise your peers and take the initiative.

We will provide you with all the outstanding training and tools that you need; all we ask is a willingness to learn and a genuine enthusiasm to encourage others to live their lives to the full.

This isn’t just a job; it’s about making a difference to older people’s lives every day.

Rewards and Recognition

We really value the hard work and commitment of all of our staff, and offer:

Learning, development, and career progression.
Wellbeing support through various initiatives including an employee assistance programme offering up to 10 counselling, 4 life, 4 leadership, 3 financial coaching sessions per person, per issue, per year.
Retail discount schemes to make your salary go further.
Monthly prize draw, with 3 prizes to be won.
Access to loans at affordable rates, saving directly from salary and advance pay already earnt.
Health cash plans for you and your family.
Cycle to work scheme.
Long service awards, that increase with length of service.
Refer a friend to work for us and receive a £200 bonus.
Group Pension Plan, with a 6% contribution from us.
Evening, weekend, and bank holiday enhancements to pay, as well as overtime premiums for care staff.
Paid breaks in our day care services for care staff.
Free DBS checks.

Safeguarding:

Keeping everyone safe is one of the charity’s core values, and is central to everything we do at Friends of the Elderly. All staff follow our Safeguarding Policy & Procedures and, if they see or suspect abuse, we expect staff to report it straight away.

Criminal record checks:

Having a criminal record will not necessarily bar a person from working for us, this will depend on the circumstances and background of any record.

Equality, Diversity, and Inclusion:

We currently do not provide sponsorship but we welcome applications from those who have a right work in the UK.

Don’t delay in sending your application as we may need to close the vacancy early if we manage to appoint before the advertising closing date. We interview applicants as they apply.

Please refer to the job description upon submitting your application.

Apply

[Parttime] Care Assistant (Nights) at Friends of the Elderly

Fri, 21 Aug 2026 14:00:02 +0100

Hours: Part Time (24 hours per week - Mon 2000-0800 Tues 2000-0800)

Working Pattern: Nights

Orford House is a residential care home set in extensive grounds in Coulsdon. Our focus is to give older people in our care the chance to live fulfilled lives, whether they stay with us for a longer residential stay, or a short-term respite break.

We are recruiting for a Care Assistant to join the team.

Joining us as a Care Assistant, you will help our residents with various tasks including:

Personal care.
Companionship.
Meal preparation.
Mobility.
Keeping care records up to date.

You must hold either The Care Certificate or a minimum of Level 2 NVQ in Health and Social Care.

This isn’t just a job; it’s about making a difference to older people’s lives every day.

Why Join Friends of the Elderly?

Heritage of Care: Work with a trusted organisation backed by over a century of expertise.
Non-Profit Mission: Be part of a charity that prioritises people, not profit. While we take a commercial approach to our work, we are not for profit and we are committed to our charitable values.
State-of-the-Art Facilities: Lead a cutting-edge care home designed for comfort and community.
Professional Development: Access training and career development opportunities.

Make Your Mark

This is a unique opportunity to shape the culture and success of a brand-new care home, leaving a lasting impact on residents’ lives and the community.

Rewards and Recognition

We really value the hard work and commitment of all of our staff, and offer:

Learning, development, and career progression.
Wellbeing support through various initiatives including an employee assistance programme offering up to 10 counselling, 4 life, 4 leadership, 3 financial coaching sessions per person, per issue, per year.
Retail discount schemes to make your salary go further.
Access to loans at affordable rates, saving directly from salary and advance pay already earnt.
Health cash plans for you and your family.
Cycle to work scheme.
Long service awards, that increase with length of service.
Refer a friend to work for us and receive a £200 bonus.
Group Pension Plan, with a 6% contribution from us.
Paid breaks in our care homes and day care services for care staff.
Free DBS checks.

Safeguarding:

Criminal record checks:

As this role involves a dealing with vulnerable adults, successful applicants will undertake an enhanced DBS check, and any offer of employment will be dependent on a satisfactory outcome.

Having a criminal record will not necessarily bar a person from working for us, this will depend on the circumstances and background of any record.

Equality, Diversity, and Inclusion:

We currently do not provide sponsorship but we welcome applications from those who have a right work in the UK.

Don’t delay in sending your application as we may need to close the vacancy early if we manage to appoint before the advertising closing date. We interview applicants as they apply.

Please refer to the job description upon submitting your application.

Apply

[Parttime] Care Assistant (Days) at Friends of the Elderly

Fri, 21 Aug 2026 14:00:02 +0100

Hours: 12 hours per week (Wednesday 08:00 – 14:00 & Thursday 08:00 – 14:00)

Working Pattern: Days

We are recruiting for a Care Assistant to join the team.

Joining us as a Care Assistant, you will help our residents with various tasks including:

Personal care.
Companionship.
Meal preparation.
Mobility.
Keeping care records up to date.

You must hold either The Care Certificate or a minimum of Level 2 NVQ in Health and Social Care.

This isn’t just a job; it’s about making a difference to older people’s lives every day.

Why Join Friends of the Elderly?

Heritage of Care: Work with a trusted organisation backed by over a century of expertise.
Non-Profit Mission: Be part of a charity that prioritises people, not profit. While we take a commercial approach to our work, we are not for profit and we are committed to our charitable values.
State-of-the-Art Facilities: Lead a cutting-edge care home designed for comfort and community.
Professional Development: Access training and career development opportunities.

Make Your Mark

This is a unique opportunity to shape the culture and success of a brand-new care home, leaving a lasting impact on residents’ lives and the community.

Rewards and Recognition

We really value the hard work and commitment of all of our staff, and offer:

Learning, development, and career progression.
Wellbeing support through various initiatives including an employee assistance programme offering up to 10 counselling, 4 life, 4 leadership, 3 financial coaching sessions per person, per issue, per year.
Retail discount schemes to make your salary go further.
Access to loans at affordable rates, saving directly from salary and advance pay already earnt.
Health cash plans for you and your family.
Cycle to work scheme.
Long service awards, that increase with length of service.
Refer a friend to work for us and receive a £200 bonus.
Group Pension Plan, with a 6% contribution from us.
Paid breaks in our care homes and day care services for care staff.
Free DBS checks.

Safeguarding:

Criminal record checks:

As this role involves a dealing with vulnerable adults, successful applicants will undertake an enhanced DBS check, and any offer of employment will be dependent on a satisfactory outcome.

Having a criminal record will not necessarily bar a person from working for us, this will depend on the circumstances and background of any record.

Equality, Diversity, and Inclusion:

We currently do not provide sponsorship but we welcome applications from those who have a right work in the UK.

Don’t delay in sending your application as we may need to close the vacancy early if we manage to appoint before the advertising closing date. We interview applicants as they apply.

Please refer to the job description upon submitting your application.

Apply

[Fulltime] Housing and Wellbeing Officer at Great Places

Fri, 21 Aug 2026 13:00:02 +0100

Housing and Wellbeing Officer

Full-Time, Fixed Term Contract

Manchester

£29,353 per annum

Reporting to the Housing and Wellbeing Manager, the Housing and Wellbeing Officer is responsible for working with customers to promote and maximise their independence, assisting them to move on to greater self-reliance within a customer focused environment and in line with the Independence and Wellbeing framework

What you’ll be doing

To assist our customers to identify their strengths, development needs and risks to jointly develop a plan to build on or address these, including coaching and assisting customers to achieve greater independence;
To assist customers to access other agencies and their services and the services within the wider community;
To attend and co-ordinate Multi Disciplinary Teams (MDT’s) alongside other professionals such as Adult Social Care and Safeguarding to make joint decisions around the best care and support for customers.
To coach and assist customers to maintain their occupancy agreement and fully understand their responsibilities;
To encourage feedback from customers, recording and responding to any complaints and compliments;
To ensure safeguarding concerns are dealt with promptly and in line with guide lines and appropriate action is taken;
To be responsible for tenancy management, including voids, reporting repairs / maintenance, allocations, lettings process, rents, aids and adaptations, ASB and challenging behaviour and breaches of occupancy agreements;
To carry out any Health and Safety duties as directed by the Housing and Wellbeing Manager and adhere to Great Place’s Health and Safety procedures;

What you’ll need

Relevant professional qualifications/ memberships (Institute of Customer Service qualification) OR willing to study towards
Qualified to minimum level 2 in English and Maths

What we need from you

You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning this part of your role is vital and of equal importance as the day to day aspects.
Empathy with our tenants and residents and willingness to deliver exceptional customer service;
Experience of working in Housing Management is desirable.
Experience of using a strength based approach to assist customers to achieve their goals is desirable.
Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service.
The ability to develop and project a positive image of Great Places through personal, written and verbal skills.
Experience of administration and recording procedures, with an in depth understanding of confidentiality.
Ability to engage and to build relationships with partnering or potential partner agencies or organisations.
Experience and understanding of safeguarding.
Ability to complete tasks in an accurate and timely manner when working under pressure and maintain attention to detail.
Effective liaison with colleagues and other stakeholders to give, or find, information to resolve problems.
Experience of providing or signposting customers towards a responsive, timely, quality assured welfare benefit advice service that provides a holistic and integrated solution to support them solve their problem.
Demonstrable coaching skills in promoting independence.
Use of the relevant range of Microsoft Office applications

What we give you in return for your hard work and commitment

Pension ¦DC Scheme (up to 10% contribution from both colleague and Great Places)
WPA ¦Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members
The Market Place ¦High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more
Annual Leave ¦Start at 26 days annual leave, increasing up to 30 days within 5 years+ Bank Holidays
Reward & Recognition ¦ You Count Rewards are individual reward’s for going ‘above & beyond’
Help with transport ¦ We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates .
Wage Stream ¦ You can access savings opportunities and early access to wages

At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work.

“Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment.

All successful applicant(s) will be subject to an enhanced criminal records background check (Child and Adult Workforce, Child Barred List).

Further detail on our commitment to safeguarding children/young people & vulnerable adults can be found in the Great Places Housing Group Safeguarding Policy & Recruitment Policy on our website”.

The Company

Great Places Housing Group exists to improve the lives of the people living in our 25,000 homes across the North West and Yorkshire. We are much more than just a landlord, providing a wide-range of services and promoting partnership work to create vibrant, sustainable communities.

You can find details of our story, our vision and our values on the website.

At Great Places, we are committed to using inclusive hiring practices. By embracing diversity and difference, we enrich our teams with varied perspectives, drive, and innovation to create an environment in which everyone can thrive. We welcome applications from people of all identities, backgrounds, and cultures and are committed to fostering an environment in which everyone can be their authentic self; building a workforce that truly reflects the diverse communities we serve.

We want to create a recruitment process that allows you to perform at your best! Should you need any support or information throughout the process, please reach out to our recruitment team at Great Places.

Apply