ARC Specialist - Ticketing Support

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As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

The role:

ARC Specialist – Ticketing Support

What you’ll do:

In this exciting role you will provide expert ticketing support to our airports worldwide. You are the first point of contact for all airports, offering advice to front line staff supporting customers with ticketing needs. You will find solutions, respond to disruption and offer our service providers help, advice and guidance. You will deliver a seamless customer service experience 24/7, 365 days per year.

Key enablers:

• Strong understanding of airport systems
  
  • Specialised training
  • Performance management tools
  • Empowered to make decisions

What you’ll bring to British Airways:

• Strong verbal and written communication skills
• Excellent teamwork
• Proactivity and a positive attitude
• Resilient to difficult situations
• Good computer and numeracy skills
• Able to give and receive feedback to colleagues
• Understands what drives customer satisfaction and

Your experience:

• Aged 18 or over at the time of application
• Fluent in both spoken and written English
• Hold a valid passport (with minimum of 12 months before expiry date)
• Unrestricted right to live and work in the UK
• Ability to obtain and retain an airside pass
• Willing and able to work shifts covering 24 hours a day, 7 days a week, 365 days a year
• Previous reservations experience desirable.
• Exceptional knowledge in native reservations desirable.

What we offer:

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either.

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.

• Permanent – Full Time, Secondment & Flexible working Opportunities.