Assistant Onboarding Manager

Role Overview

Conduct and lead on key projects within the Onboarding (OB)/Asset Management (AM) department to review specifications, product design and performance to update product specification and improve business efficiencies.

Support the OB on delivery of pipeline by co-ordinating key department processes, planners, risk reports and stakeholder calls.

Support Head of and director of department on key business strategy projects and roll out of process to wider business.

Skills & Experience Required:

• Educated to Degree level (property related) or commensurate experience. 


• Previous experience in a residential property / asset management role is essential.


• Advanced knowledge of Microsoft Excel


• Good working knowledge of Microsoft Word and PowerPoint


• Able to use own initiative.


• Excellent communication & interpersonal skills


• Must be detail orientated and able to set out priorities.


• An effective team player who is self-motivated, industrious and works well under pressure.


• Ability to analyse financial information.


• Good reporting skills

Responsibilities will include, but are not limited to:

• Assist the OB/AM department to drive and deliver the portfolio performance to achieve all portfolio KPIs (TPR, NOI, Value)


• Assist and lead on key projects within design, specification and process.


• Identify innovative opportunities to increase the portfolio market value and enhance portfolio performance through value-add initiatives.


• Work in tandem with Onboarding manager team to ensure business objectives are being met.


• Working as part of the Investment team to achieve the overall objectives of the Investment and business unit by driving high standards of work and continuous improvement in process and quality of operations.


• Developing and delivering budget reviews in line with department requirements


• Contribute to developing ideas to improve the performance of the OB across all areas of the business.


• Leading key process reviews and implementing updated/ new strategies where required


• Supporting the OBM on key spec review items, gathering internal portfolio data to support

About Grainger

• These are exciting times for Grainger plc, an award-winning FTSE250 property company. As the UK’s largest listed residential landlord, we are leading the way in the UK private rented sector and build-to-rent sector. Over the next five years our business will double in size, from a £3.2bn portfolio of c.9,650 rental homes in operation today, we are adding c.6,800 homes through our £1.8bn development pipeline.


• We operate in one of the most exciting property sectors in the UK, the fast-growing modern rental housing market (referred to as the Build to Rent sector). With over 4.5m households renting mostly from individual buy-to-let landlords, the rental market is forecast to grow by 1.8m, nearly 25% by 2025, and our plans put us front and centre of this growth market.


• We are changing the way the UK rents by creating high quality homes built specifically for renting and professionally managing all these properties ourselves. Renting in the UK has previously been considered a poor housing choice and bad value for money.  We are aiming to revolutionise the UK’s housing market through our professionalism and great customer service, proving that renting can be better.


• With a strong commitment to Customer Service, we are proud that our Net Promoter Score (NPS), our primary measure of customer satisfaction, has progressively improved, rising +16pts to +34 in 2022, ahead of the likes of Google, Nike Coca Cola and Amazon.


• Grainger is a multiple award-winning business with recognition including Property Company of the Year, Landlord of the Year, Asset Manager of the Year and PRS Developer of the Year. 


• Our purpose is ‘Renting homes, Enriching lives,’ backed by four core values:
  
  
  
  • Every home matters
  
  
  • People at the heart
  
  
  • Leading the way
  
  
  • Exceeding expectations.
  
  
  
  


• We are also a leader in sustainability and responsibility and a FTSE4Good business. We have committed to the World Green Building Council’s Net Zero Carbon Buildings Commitment, and we are committed to making a positive social impact locally, encouraging our colleagues to support in the implementation of our community programmes.


• Grainger has an active colleague-led Diversity and Inclusion Network, which is open to everyone, and provides a forum for raising awareness and promoting inclusion and engagement across the whole business. We also work in partnership with our industry to promote diversity in the real estate sector, through initiatives including Real Estate Balance and the British Property Federation’s Diversity and Inclusion Champions Network.

For further information

To apply for this role, please send your CV and covering letter to hr@graingerplc.co.uk.