Customer Experience Administration Assistant

Here at Stonewater, we are on the lookout for two Customer Experience Administration Assistants to support the Customer Experience Administration team to deliver a wide range of administrative tasks in respect of our housing service, electronic postroom, and centralised purchase ordering.

This is a hybrid role based at our office in Whetstone on the outskirts of Leicester, within the postroom, and at home on a rota basis.

The ideal candidate will:

• Have a genuine passion to work within a customer focused / administrative environment, delivering an exceptional level of service to both internal and external customers.


• Have high personal standards and a keen eye for detail.


• Be able to organise personal workload and work on own initiative.


• Be a logical thinker with good problem-solving skills.


• Be competent using IT applications.


• Have good literacy and numeracy skills.

Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.

Discover Stonewater:

Stonewater is a leading housing provider. We manage around 39,000 homes, serving 82,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.

Our mission is to provide quality homes and services for people whose needs are not met by the open market.

We’re looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.

Stonewater supports equality of opportunities and are dedicated to being a diverse, inclusive, and supportive workplace. We are a Disability Confident employer.

Are you ready to #DiscoverStonewater?

Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.