Customer Interaction Assistant

With so much going on, it's a great time to join our Customer Interaction team.

As a Customer Interaction Assistant, you will be highly organised and able to think on your feet.

You'll be confident in providing knowledge and insights to support decision making, and will be a great multitasker; remaining calm under pressure and delivering work on time, in budget, and to a high standard. You’ll manage the accurate flow of information in and out of the department in an efficient and discreet way.

Importantly, you’ll be a strong communicator who can nurture great relationships and act as the ‘go to’ person for Customer Interaction teams and the wider Business.

We do things our own way at Aldi. But whatever we're doing, we must be getting it right. With a wave of impressive sales figures behind us, we're opening new stores at lightning speed. And to keep on top of that wave, our customer interaction teams have to do something pretty special to keep our customers coming back for more.

Fancy being a key part of the team behind some of the most effective advertising in the UK right now? We’re looking for a Broadcast wizard to help us push our advertising to an even greater height. And the best part? You could be rubbing shoulders with the likes of Kevin & Cuthbert on a daily basis, obviously. How does that sound?

This is an opportunity not to miss. As the UK’s 4th biggest supermarket, we’re committed to delivering high-quality products and exceptional value to our customers. As the Broadcast Marketing Assistant, you will play a key role in promoting our brand and products through Aldi’s advertising.

In this exciting role, you’ll work closely with the Marketing Manager and the wider marketing team to plan and execute TV and Out Of Home (OOH) campaigns that capture the attention of the nation. You will have the opportunity to use your creative skills to develop highly engaging and industry leading advertising executions, as well as using your media and analytical skills to plan, measure and optimise performance.

This is a fantastic opportunity to join a dynamic and innovative team and make a real impact on the success of Aldi UK.

If you’re always striving to improve and want to join a really important part of the business, apply to join #TeamAldi today!

Your New Role:

• You will ideally have experience working in a Broadcast advertising role (TV & OOH) within either client or agency
• An understanding of the media landscape including buying, scheduling and measurement
• Strong stakeholder management skills
• Excellent attention to detail
• Strong interpersonal and agency management skills
• Excellent communication and project management skills, not afraid to challenge and ask questions
• Excellent presentation and reporting skills
• Overall management of the Aldi UK TV and OOH advertising calendar
• Analysing audience, business, and competitor data to make recommendations on media plans

About You:

• Working with the creative agency to brief and develop innovative creative
• Understanding customer needs and competitor behaviour – by analysing brand activity, watching the market and making recommendations on creative developments
• Agency management to produce TV and OOH creative on time and to a high caliber
• Agency management to produce effective and efficient media plans, within budget
• Strong understanding of the media reporting and KPIs, including how to continually develop and improve KPIs based on business objectives
• Monthly reporting and analysis creating insight that drives change
• Management of a high-cadence advertising calendar
• Experience in driving and reporting on KPIs
• Broadcast advertising
• Strong knowledge and understanding of the broadcast media landscape
• Strong written and spoken communication skills. Must be detail orientated, deadline driven and able to multi-task.
• Excel Skills
• Proficient in Microsoft Word/Outlook
• Attention to detail
• Clear communicator
• Numerical and statistical skills
• Good communication and project management skills
• Good presentation and reporting skills

What You’ll get in Return:

• Salary starting £36,080 rising to £40,135
• Permanent
• Monday to Friday, 8:00am to 4:30pm, with the opportunity of 2 days a week remote working
• 5 weeks’ annual leave plus Bank Holidays
• In office flexi-time
• Full training provided
• Pension scheme
• Private employee medical insurance after 4 years
• Company sick pay scheme
• Company maternity and adoption pay after 1 year and paternity leave pay after 2 years
• Long service rewards
• Access to MyBenefits, where you can find a wide range of benefits, including our bike to work scheme, shopping and cinema discounts, health cash plan, a FREE will, travel and discounted gym memberships, as well as a host of benefits to support your financial and wellbeing needs
• Access to a free,24/7, confidential virtual GP service for all Aldi Colleagues and their children (under the age of 16)

Aldi is an equal opportunities employer. We’re committed to maintaining a diverse and inclusive workforce and are dedicated to promoting a culture of inclusion, providing an environment in which collaboration, respect and fairness are essential. We value diversity and are dedicated to treating all of our colleagues and prospective colleagues fairly and with respect.

If you’re looking for a career that gives you more, apply today!