Customer Service & Operations Assistant

Job Introduction

We have an excellent opportunity for an experienced Customer Service & Operations Assistant to join us as part of our House of Hazelwood team. House of Hazelwood has been set up as a wholly owned subsidiary business within WG&S that will focus single-mindedly on the luxury side of the blended market with a premium position and a dedicated specialist team. The business draws on stocks of aged Scotch whisky from the WG&S reserves, with the minimum age of whisky we will use being around 35 years and the oldest being well above 50 years of age. While the business operates with a start-up culture we also benefit from the support and benefits of the group.

You will provide the best-in-class customer service to our global consumers & distributors by organising, co-ordinating & managing total demand and creating & collating documentation required to accompany orders to their destination.

Main Responsibility

Key Accountabilities

• You will support with a variety of administration tasks, such as processing of sales orders, invoicing, reporting, running order reports, sourcing and preparing both internal and external documentation in a timely manner.
• You will also contribute to developing and maintaining strong relationships with internal and external stakeholders to ensure efficient communications and cross team collaboration.
• Ensure that we maintain targeted turnaround expectations on documentation requirements and record and monitor progress, escalating where appropriate.
• Working with the team to provide support and coordination of brand events.
• Undertake a range of general administrative tasks to support the wider team such as copying, printing, managing the mail and ordering stationary or any other ad hoc duties as required.

Our Ideal Candidate

Essential

• Sound working knowledge of MS Office applications
• Attention to detail
• Ability to problem solve
• Agile approach and supportive attitude
• Ability to learn both on the job and through formal training

Desirable

• Customer service experience
• Experience exporting goods
• Experience within drinks industry
• Experience with freight forwarders
• Experience with DHL and managing parcel shipments

What we can offer you

• We offer a competitive salary and benefits which are designed to promote our employees financial wellbeing. Employees are also eligible to participate in a bonus plan.
• Our employees enjoy a generous holiday entitlement and an opportunity to ‘buy’ or ‘sell’ some holiday entitlement.
• Private Healthcare and Doctor@Hand (remote GP service).
• Our employees can join a defined contribution pension plan. Employees contribute either 4% or 5% of salary, the company contributes 8% or 10% depending on the employee contribution. Employee contributions can be made through salary sacrifice.
• Our Employee Assistance Programme offers practical, impartial support on everyday matters ranging from medical, financial and legal to home and family issues.
• Our Life Assurance cover is a multiple of eight times your annual basic salary.
• Product allocation so that you can enjoy our fantastic portfolio of brands.
• Our Cycle to Work scheme allows you to hire a bike for an agreed length of time, and then snap it up for a fraction of its original value. All while making savings (at least 25%) and spreading the cost.
• Every employee has the opportunity to claim up to £1,000 per year for a charity or charities for which they have raised money, volunteered their time or personally donated.
• Learning resources to help you be your best self.

About William Grant & Sons

A HOME FOR RARE CHARACTERS

William Grant & Sons: a home where Rare Characters thrive.

We value every employee for their rare character, distinctive skills, experience and perspectives. Every one of our colleagues has a role to play in helping us to achieve our growth ambitions.

At William Grant & Sons, our vision is to be A home where rare characters thrive. We value all colleagues for their rare character, distinctive skills, experience and perspectives. Diversity & Inclusion is at the heart of how we do things at William Grant & Sons, fully aligned to our purpose and our company values. We strive to create an environment where we can all be our best and bring our whole selves to work.

OUR AGILE WORKING PHILOSOPHY

Our agile working philosophy is to “Have your best work day everyday”.
Built on trust, we empower our rare characters to have their best work day every day. Where flexibility and positive working experiences help employees to feel connected and release potential across our teams.
We are open to discussing possible agile/flexible working options as part of the recruitment process.

INCLUSIVE RECRUITMENT PROCESS

Diversity & Inclusion is at the heart of how we do things at William Grant & Sons, fully aligned to our purpose and our company values. We want to ensure that our recruitment process is inclusive.

William Grant & Sons