Fixed Income Client Service Analyst

JOB DESCRIPTION

Are you enthusiastic about Fixed Income Services and are motivated by tight deadlines? Join our Trading Services team and utilise your skills!

As a Fixed Income Client Service Analyst in the Trading Services Team you will be responsible to cover daily transactions ensuring that all accounts setup is in place to ensure full automation of the transactions and manage any client questions/requests. You will integrate the EMEA Fixed Income Client service team operating globally and servicing EMEA based clients (banks, asset managers, Corporates etc). Operating in a fast-paced environment with large stakes you will support daily Sales to service clients and ensure they are satisfied with the franchise. You will allocate transactions, complete reconciliation checks and ensure controls are performed.

Job responsibilities

• Captures all the transactions in the Risk Management Systems
• Completes intraday / end of day controls including completeness and reconciliation checks to ensure capture of new trading activity and general book management has been processed accurately
• Understands Client setup for account maintenance
• Allocates all Fixed Income transactions on trade date
• Answers client and Sales queries accurately in a timely manner
• Looks to improve processes by automation client allocation and client settlement strategy
• Represents the team in feedback calls or service calls with clients
• Works closely with Operations functions and infrastructure groups to support a ‘one team approach’
• Ensures all controls are diligently performed, completed, and signed off on a timely basis
• Participates and contributes to the various strategic initiatives; keeps improving and evolving processes and business architecture
• Builds an in-depth understanding of all trading structures from both a financial and operational perspective

Required qualifications, capabilities, and skills

• Understand all relevant fixed income products
• Knowledge of the front to back Operations process (including the key elements such as confirmations, allocations, settlements, and regulatory reporting) and facilitate issue resolution across teams
• Understand the key elements of other infrastructure groups (i.e. Finance, Market risk, Credit risk, Operational risk, Legal, Collateral, etc.) and recognize the impact of the actions of the Trade support team on these areas
• Must have clear communication skills and an ability to use these to work collaboratively, explain, and challenge, as appropriate
• Ability to handle pressure and variable workload
• Excellent client communication skills with ability to pro-actively manage client's need
• Attention to details and sense of ownership
• Possess strong analytical and numerical skills
• Strong problem solving, control, and project management skills
• Strong technical skills, especially in Excel

Preferred qualifications, capabilities, and skills

• Operated in a client facing role previously

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.


ABOUT THE TEAM

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.