Housing Operations Manager
Watford, Hertfordshire
£55,000 - £65,000
37 hours per week
Do you want to make a difference? An exciting opportunity has arisen in our Housing Department for someone with great people skills and in-depth housing knowledge to help lead the Housing teams in delivering proactive and customer focussed tenancy and neighbourhood services.
What’s the role?
As part of our Housing Department, you will use your leadership skills to help us deliver a high-quality service, including maximising our rental and service charge income, managing ASB, improving services and delivering a generic day-to-day housing management service to our customers.
The right candidate will need the ability to make decisions and deliver in a fast-paced and busy environment.
You’ll work effectively and proactively with colleagues to provide an excellent housing management service to our customers.
In this role you will need to:
What are we looking for?
You will be customer-focused, with the ability to interact empathetically with a wide variety of people. You’ll have an excellent grasp of Housing Law and a proven-track record of leading and managing successful teams. You will have a background in Housing Management and knowledge of budget management and partnership working would be an advantage.
Essential:
Desirable:
What can we offer you?
We know that people are our most valuable assets, so we offer a range of benefits including 28 days’ annual leave pro rata, an employer pension contribution of up to 11%, development opportunities and access to a comprehensive employee rewards scheme.
How we work
We are committed to embracing the most positive aspects of agile working. We take a blended approach to how we work, so that colleagues have the flexibility to strike the right balance between working in our communities, in our shared spaces and remotely. With digital technology at the heart of our work, teams and individuals are empowered to decide the best way to meet the needs of their role.
The closing date is Friday 3rd May 2024, (but please note we reserve the right to close the vacancy early if we receive a large response).
Interviews will take place in the week commencing 13th May 2024.
£55,000 - £65,000