Online Retail Assistant

Are you looking for a new opportunity where you can be part of a fantastic team who deliver their very best at all times? Would you love to work for a charity where we believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential? If so, this could be the job you!

Sense is currently recruiting for a Online Retail Assistant to work 22.5 hours per week, Monday - Wednesday, 9am-5pm, at our office in Crayford on a 6 month fixed term basis.

Each year, over four million people buy an item from us, so our shops play a pivotal role in raising funds to make a difference to the lives of those who find it difficult to communicate and connect with the world.

Your role will be to assist the Online Manager to effectively manage the day to day running of the Online Department with the aim of achieving optimum profit by maximizing sales.

Key duties include:

• To place listings for online sales using the appropriate channel.
• To assist the Online Manager ensuring that the Online department achieves budgeted sales.
• Ensure all administrative tasks related to the effective running of the online department are accurately and fully completed at all times.
• To assist the donated stock manager in processing stock within a warehouse environment.
• To maintain a high standard of presentation, photography and written accuracy in the descriptions of items listed for sale
• To handle email and telephone enquiries from both customers and shop teams effectively and efficiently

Key skills and experience required:

• A working knowledge of Excel, Word and Outlook
• Possess an interest/awareness in online selling
• Experience of working effectively on your own and as a part of a team
• Experience of dealing with customers and providing excellent customer care
• Attention to detail

About Sense

For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to help people communicate and experience the world. We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential.

Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment.

In addition, we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme, a great rewards scheme and a generous annual leave entitlement.

To apply:

Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly. We would recommend that you read the candidate guidelines, job description and person specification (found at the base of this advert) before applying.

Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time.

If you require any further assistance, please contact the Recruitment Team on 0121 415 6735 or recruitment@sense.org.uk

Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependant on the nature of the role.

For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential. We welcome applications from talented people from all sections of the community who share our values and belief that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. For more information please visit: https://www.sense.org.uk/about-us/equality-and-diversity/

No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.