Portfolio Manager

Role Overview

Support in managing a mixed tenure Estate, in accordance with the company’s management strategy, policies and procedures, legal and budgetary requirements.

Provide a professional and proactive external point of contact for all tenants, general public, professionals, contractors and other departments within Grainger plc

Skills & Experience Required:

• Management of allocated portfolio


• Carry out visits of Grainger homes to ensure maintained to an excellent standard


• Manage face to face interactions with customers delivering an elevated level of customer service


• Interim, Pre-Vacant and Pre-Move in inspections


• Support the Lettings team with Viewings as and when required


• Manage all of the budgets at property, building and portfolio level.


• Propose ideas and solutions for improving customer experience


• Effectively manage contractors and the instruction of works


• Manage and control the Revenue expenditure budget.


• Attend and have active involvement in site and building major works projects

Responsibilities will include, but are not limited to:

• Proven previous experience working in residential property management delivering exceptional customer service is essential


• Ability to use Microsoft packages including Outlook, Excel & Word to a minimum of intermediate standard


• Relevant professional qualification/membership of recognised professional body would be beneficial


• Knowledge of residential tenancies including Reversionary, Assured Periodic and Assured Shorthold is beneficial.


• Good technical knowledge on repair/refurbishment of residential property.


• Commercial acumen and communication skills, both orally and with written reports.


• Knowledge of Health and Safety legislation and understanding areas which can affect the business within property management.


• Able produce accurate and concise reports and recommendations.


• Able manage and prioritise own workload

About Grainger

• These are exciting times for Grainger plc, an award-winning FTSE250 property company. As the UK’s largest listed residential landlord, we are leading the way in the UK private rented sector and build-to-rent sector. Over the next five years our business will double in size, from a £3.2bn portfolio of c.9,650 rental homes in operation today, we are adding c.6,800 homes through our £1.8bn development pipeline.


• We operate in one of the most exciting property sectors in the UK, the fast-growing modern rental housing market (referred to as the Build to Rent sector). With over 4.5m households renting mostly from individual buy-to-let landlords, the rental market is forecast to grow by 1.8m, nearly 25% by 2025, and our plans put us front and centre of this growth market.


• We are changing the way the UK rents by creating high quality homes built specifically for renting and professionally managing all these properties ourselves. Renting in the UK has previously been considered a poor housing choice and bad value for money.  We are aiming to revolutionise the UK’s housing market through our professionalism and great customer service, proving that renting can be better.


• With a strong commitment to Customer Service, we are proud that our Net Promoter Score (NPS), our primary measure of customer satisfaction, has progressively improved, rising +16pts to +34 in 2022, ahead of the likes of Google, Nike Coca Cola and Amazon.


• Grainger is a multiple award-winning business with recognition including Property Company of the Year, Landlord of the Year, Asset Manager of the Year and PRS Developer of the Year. 


• Our purpose is ‘Renting homes, Enriching lives,’ backed by four core values:
  
  
  
  • Every home matters
  
  
  • People at the heart
  
  
  • Leading the way
  
  
  • Exceeding expectations.
  
  
  
  


• We are also a leader in sustainability and responsibility and a FTSE4Good business. We have committed to the World Green Building Council’s Net Zero Carbon Buildings Commitment, and we are committed to making a positive social impact locally, encouraging our colleagues to support in the implementation of our community programmes.


• Grainger has an active colleague-led Diversity and Inclusion Network, which is open to everyone, and provides a forum for raising awareness and promoting inclusion and engagement across the whole business. We also work in partnership with our industry to promote diversity in the real estate sector, through initiatives including Real Estate Balance and the British Property Federation’s Diversity and Inclusion Champions Network.

For further information

To apply for this role, please send your CV and covering letter to hr@graingerplc.co.uk.