Rent Arrears Officer

Rent Arrears Office

Salary: £36,225 per annum 

Location: Trowbridge and surrounding areas  

Flexible working opportunities  

Permanent, Full time (37hrs) 

Closing date: 7th May 2024     

Interview date: TBC 

We are seeking a dedicated and organised Senior Account Manager to manage a portfolio of rent arrears cases. As a key member in the organisation, you will play a vital role in ensuring the smooth operation within the income and money advice team. 

It has the following main responsibilities: 

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  Managing a portfolio of complex current rent debt cases. 

  
  


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  Working to prevent customers losing their homes and contributing to our neighbourhoods being a great place to live. 

  
  


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  Representing the organisation in Court, dealing with Solicitors, advocates and other agencies to secure the best outcome for Selwood Housing. 

  
  


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  Providing technical expertise in tenancy law and a good knowledge of income collection tools. 

  
  


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  Supporting colleagues to drive excellent customer service. 

  
  

What we need 

For this role you’ll need to have the following skills and experience:  

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  Expertise in housing and tenancy law and approaches to rent arrears recovery for all tenancy types 

  
  


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  Proven track record in controlling rent arrears and driving them down 

  
  


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  Expertise and demonstrable knowledge of financial inclusion issues and how this can influence rent arrears recovery. 

  
  


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  Proven ability for monitoring casework, organising, and prioritising where necessary. 

  
  


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  Ability to maximise use of information technology to pursue aims and make decisions efficiently and effectively. 

  
  


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  Ability to deal with demanding and challenging people in difficult/sensitive situations and with enquiries from customers about financial matters in a fair and consistent way. 

  
  

Who we are 

Selwood Housing Group is a not-for-profit housing association committed to providing affordable local homes for our customers. We have nearly 7,000 homes for affordable rent and shared ownership in Wiltshire, Somerset and Bath and North East Somerset and employ over 300 staff from our offices in Trowbridge and Melksham. 

Please visit our website for further information.  

What we offer 

Our main benefits include; 

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  27 days holiday plus bank holidays 

  
  


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  2 paid gifted days; one for your birthday and one over Christmas 

  
  


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  Buy / sell up to 1 weeks holiday 

  
  


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  Life assurance 

  
  


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  Flexible working opportunities – giving you flexibility on how long, where and when you work to support better customer service and promote a work/life balance. 

  
  


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  Competitive pension (you pay 4%, we pay 4% or choose to opt in to our enhanced pension scheme, where you pay 4%, we pay 9%) 

  
  


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  Cycle to work scheme 

  
  


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  Dress down Fridays (for office-based colleagues) 

  
  

The closing date of this advert is subject to change based on the volume of applications or the hiring timeline 

Who we are 

Selwood Housing Group is a not-for-profit housing association committed to providing affordable local homes for our customers. We have 7000 homes for affordable rent and shared ownership in Wiltshire, Somerset and Bath and North East Somerset and employ just over 300 employees from our offices in Trowbridge and Melksham.