STATION GRADE B CUSTOMER SERVICE (PART-TIME)

STRANRAER

STATION GRADE 'B' CUSTOMER SERVICE (PART-TIME)

With more than 5,000 employees, ScotRail plays a vital role in serving the people and communities of Scotland. We recognise a modern and diverse workforce, encouraged to use their talents, and develop their skills, is integral to our success in serving and reflecting the communities of Scotland. We are committed to being a diverse and inclusive employer and have also set ourselves ambitious sustainability targets including having a carbon-free railway in Scotland by 2035.

ScotRail is four times accredited as a Top Employer, has achieved Leaders in Diversity and is a Disability Confident Employer. We value, celebrate, and respect the diversity our people and aim to inspire, attract, retain, and develop the best talent. Because we value diversity and the benefits it brings, we want to continue improving the diversity of our people and particularly welcome applications from women, young people, LGBT+ people, people with a disability, and people from ethnically diverse backgrounds.

Provide customers with information and assistance. Maintenance/ cleaning of station environment including platforms, waiting areas and toilets, ensuring that the stations conform to the Service Quality Incentive Regime requirements.

An enthusiastic individual with excellent communication/interpersonal and customer service skills. An effective team player who can also demonstrate individual initiative. Should have a flexible approach to work. Should be able to work under pressure whilst remaining calm. Must be punctual and have basic numeracy skills. Ideally you will have customer service experience.

The post works 27 hours per week. 3 x 9 hour shifts. Shift pattern involves working alternate days from 0915 - 1815 hours and 0915 - 1915 hours on alternate Sundays.

Hours of work: 35-hour week. Reference Salary: £31,431 per annum. Training salary £21,193 per annum.

We’ll ensure you’re rewarded for your contribution with a competitive package that includes:

• Contributory Final Salary Pension scheme
• Free and reduced rate rail travel for you and your family, where applicable.
• Generous holiday allowance
• Hapi benefits package, offered to everyone at ScotRail

Selection process: Short-listed candidates will be invited to online assessment stage and if successfl be asked to attend an interview. The final stage for successful candidates will be a medical questionnaire. Appointees must provide a basic disclosure Scotland check and at least 2 satisfactory references and complete a six-month probation period.

Training: Training initially involves a 2-day Induction training programme