Timetabling Officer

Post Title: Timetabling Officer

SBU/Department: Library and Computing Services / Teaching Accommodation Service

FTE: 1 FTE (working 37 hours per week)

Duration of Contract: Permanent

Salary: UH6 £31,396 to £33,966 pa with potential to progress to £37,099 pa by annual increments on achieving designated skills and experience

Annual Leave: 25 days plus standard public holidays and an additional 4 days including the closure of our office between Christmas and New Year

Location: De Havilland Campus, University of Hertfordshire, Hatfield

In this role, you will play a crucial part in the delivery of timetabling services in the University, contributing significantly to enhancing both the student and staff experience.

Main duties and responsibilities

As a Timetabling Officer with our Teaching Accommodation Service, your primary focus will be on managing and coordinating timetabling processes. This involves ensuring the implementation of agreed timetabling principles, establishing productive relationships with key contacts, and delivering timely and accurate timetables for students and staff.

You will participate in the review of business processes, producing valuable data and reports to inform decision making. Your role will involve promoting good practice, aligning with the university's strategic plan, and ensuring cost-effective resource utilisation.

Collaborating with colleagues in various areas, you will ensure all teaching and learning spaces are operational and fit for purpose, updating the timetabling system as necessary. You will also contribute to the efficient use of space to improve the student experience and support the University growth.

Skills and experience required

Exceptional organisational skills are essential for successfully coordinating various parts of the timetabling process. This includes the ability to prioritise tasks, working independently as well as part of a team, and being solution focused. Experience working effectively with diverse stakeholders, a strong commitment to driving change and service improvement and dedication to delivering excellent customer service is essential for this role.

Effective communication skills are crucial for establishing and maintaining positive relationships with key stakeholders, including school contacts, professional services, and senior managers. Collaborating seamlessly with colleagues and providing clear guidance to users in the form of training, user guides, and support is integral to the role.

Technical proficiency in utilising various databases and systems is a key requirement. The Timetabling Officer should be adept at efficiently navigating systems (training on University systems will be provided) to ensure an end-to-end timetabling process and effective venue accommodation allocation. Additionally, strong analytical skills are essential for monitoring data, conducting analyses, and producing reports to contribute to the continuous improvement of business processes.

Flexibility and adaptability are valuable attributes, given the varied demands of the role, especially during peak periods, such as the start of the academic year. Overall, a keen attention to detail, problem-solving capabilities, and a commitment to maintaining high service standards contribute to success in this integral role within the Teaching Accommodation Service.

Qualifications required

You will hold a minimum of a degree (or equivalent qualification), or significant proven experience.

Please view the job description and person specification for a full list of the duties and essential criteria. Please attach a personal statement showing clearly how your skills and experience match the Person Specification.

We regret that we are unable to offer UKVI sponsorship for this post; applicants will either hold UK Right to Work, or demonstrate access to UK Right to Work, before an offer is made.

Contact Details/Informal Enquiries:

Sarah Moir-Gilgallon, Timetabling Team Leader, s.moir@herts.ac.uk

Closing Date: 17 April 2024

Interview Date: Week commencing the 6th May 2024

Reference Number: 057875

Date advert placed: 03 April 2024

Our vision is to transform lives: At the University of Hertfordshire we are committed to equality, diversity and inclusion and building a diverse community. Towards that aim we particularly encourage applications from candidates likely to be underrepresented within Library and Computing Services. These include people from Black, Asian and minority ethnic backgrounds, disabled people, LGBTQI+ people and women in grades UH7 and above.

We offer a range of employee benefits including generous annual leave, flexible location opportunities within the UK, discounted Sports Village memberships and free Active Staff sessions, personal and professional development and family-friendly policies. #GoHerts