Wellbeing & Support Services Senior Manager

Are you passionate about ensuring service delivery that allows people to thrive and live their best lives?

Do you care about providing services that you would want your loved ones to experience?

Do you love the challenge of delivering against KPIs?

If yes, then we’d love to hear from you!

Here at Stonewater, we have an exciting opportunity for a Wellbeing & Support Services Senior Manager to be responsible for our Supported and Retirement Living portfolio – circa 4,000 units nationwide.

As our Wellbeing & Support Services Senior Manager, you’ll ensure that our teams deliver a high-quality service to our customers and deliver on agreed outcomes across a range of priorities. You’ll ensure the successful delivery of contracts for commissioners and partners through efficient, impactful services that represent value for money and ensure that Quality Assurance frameworks are in place to provide supervision and welfare support to colleagues across the teams, promoting high levels of colleague engagement and productivity. You’ll also work with others to continuously improve services, maintain professional curiosity and a collaborative approach to ensure flexible and high impact service delivery.

The ideal candidate will:

• Have working knowledge and experience of managing accommodation-based support / retirement living services.


• Have experience in a fast-paced housing management / social care department.


• Hold a Level 4 or 5 CIH qualification (or be willing to study with our support to achieve this qualification).


• Be highly resilient, able to deal with multiple demands at any one time and deliver on objectives.


• Be a proven leader with a passion for inclusion, accessible services and work places.


• Have working knowledge of the principles of people management.


• Be able to effectively lead and manage teams to achieve targets.


• Be experienced in delivering KPI’s and working within an outcomes framework.


• Be confident to present to audiences such as stakeholders.


• Be able to produce written reports to a high standard.


• Have exceptional communication and interpersonal skills.


• Have an understanding and knowledge of statutory, legal and contractual frameworks.


• Have knowledge of GDPR requirements and confidentiality protocols.

Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.

If you have any queries or want to find out more about the role, please contact Helena Doyle - Helena.Doyle@stonewater.org

Discover Stonewater:

Stonewater is a leading housing provider. We manage around 36,000 homes, serving 78,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.

Our mission is to provide quality homes and services for people whose needs are not met by the open market. Stonewater was one of the first social housing providers in the UK to adopt the Sustainability Reporting Standard (SRS), published by Good Economy. Using the Housing Association’s Charitable Trust (HACT) Value Insight model, we calculated that we made an impact of over £28m during 2022/23. We know that life can be hugely challenging for many of our customers right now, and we are pleased to say that more than 400 customers have been supported into work, education, training and independent living. If you would like to read more please visit: Stonewater's Social Value Report

We’re looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.

We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.

Are you ready to #DiscoverStonewater?

Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.