Admin Assistant

Admin Assistant

Barbour House - South Sheilds

Competitive 

Position Overview:

We are currently recruiting for an Admin Assistant to join our Global Sales Support team based at our Head Office in South Shields. The role will provide administration support to the Global Sales Support Key Accounts team who’s goal it is to manage customer order books and ensure on time delivery of their orders as well as providing world class customer service in line with business objectives and the Barbour values.

*The expectation for this role is 5 days onsite*

Essential Duties and Responsibilities:

• Process sales orders, take telephone orders and enquiries and reply to correspondence within specified time limits (KPI’s).


• Provide customer order book reports.


• Create shipments for deliveries to customers via our global warehouses.


• Order cancellations are kept up to date by month end and details recorded.


• Process forward orders within the ordering timetable & ensure they are accurate.


• Complete order line re-dates and rephasing of orders depending on delivery dates of product.


• Control the return of goods by issuing a returns number up to the agreed limit.


• Develop positive relationships and contribute to a positive environment.


• Develop commercial awareness of our product ranges, customer base & global markets.


• Plan workload in accordance with department priorities, complete tasks within the required timescale.


• Provide direct sales support to Sales Management as required.


• To assist with general administration activities as designated by the Key Accounts team & Department Managers.

Skills and Experience:

• Excellent communication skills to build strong relationships both internally and externally.


• Proactive planning/time management skills to enable effective prioritisation of workload.


• Able to make appropriate decisions using own initiative.


• Ability to contribute to a harmonious team environment.


• Enthusiastic, positive persona with an approachable manner.


• Confident to express views within team activities.


• Demonstrate willingness to learn.


• Ability to work under pressure, within closely managed deadlines.


• Able to quickly identify solutions to overcome difficulties.


• Effective administration skills including Microsoft packages.


• Flexible attitude and approach to workload in the department.

Benefits:

• Discretionary Company bonus scheme


• Staff Discount


• Staff Shop


• Healthcare Cash Plan


• 25 days holiday as standard increasing with length of service plus bank holidays


• Access to training and development activities to support your career development


• Operate hybrid & flexible working


• 4pm finish on a Friday


• Wellbeing support


• Refer a friend bonus scheme


• Reward & Recognition Program


• Length of service rewards

Note: In the event that a sufficient volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.