Administrator (Homeownership Admin Officer)

Administrator (Homeownership Admin Officer) 

£25,725 per annum 

Long Stratton, Norwich, Norfolk 

Permanent, Full Time - 37hrs per week  

 

Proposed Interview Date: TBC  

We have an exciting opportunity for a Homeownership Admin Officer to support the Homeownership team to deliver an outstanding and compliant, customer focussed management of processes for Homeowners and Leaseholders. 

Key Responsibilities Include: 

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  To provide support to the Homeownership Team through responding to enquiries received and managing inboxes to ensure swift resolution or triaging of incoming enquiries or caseload. 

  
  


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  Liaise with the team and wider organisation to arrange key meetings, taking accurate minutes and circulating to the appropriate audience 

  
  


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  Collate and prepare information and documentation for the Homeownership Team for circulation to the wider business, external partners and Homeowners, including providing reports and presentations as required 

  
  


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  Actively engage with dissatisfied customers, ensuring resolution in line with service standards and customer satisfaction requirements with an aim to minimise formal complaints received.  

  
  

For a full list of responsibilities please see the attached Role Profile 

Our Ideal Candidate Will Have: 

Education and Qualifications: 

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  Educated to GCSE level 

  
  

Experience: 

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  Knowledge and experience of working in line with GDPR and handling sensitive and personal data. 

  
  


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  Experience of working with Microsoft Dynamics 365 would be an advantage. 

  
  

Skills, Knowledge and Abilities: 

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  An understanding of regulatory requirements relating to Registered Housing Providers. 

  
  


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  The ability to manage own workload and prioritise the service to meet legislative deadlines, business plan targets, and operational service plans. 

  
  


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  Ability to work to deadlines and manage conflicting deadlines in a proactive way. 

  
  


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  A good understanding of Housing Law would be an advantage. 

  
  


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  Excellent customer service and stakeholder engagement skills. 

  
  


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  Proficient in the use of Microsoft Office packages. 

  
  

Personal Attributes: 

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  An enthusiastic individual who demonstrates a ‘can-do’ attitude, who is committed to achieving high levels of performance and customer satisfaction with an eye for accuracy and attention to detail. 

  
  


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  Customer focussed with communication skills, with an ability to explain complex issues to people of all ages and backgrounds verbally and in writing. 

  
  


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  Flexible in your approach to work and changes in the sector. 

  
  


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  Customer focused with excellent written and verbal communication skills, with the ability to work at all levels within the business. 

  
  

This role is subject to a basic DBS check. 

The Company 

We are a housing association based in Norfolk providing quality homes and services to people across the county and in Suffolk. 

We manage over 6,000 homes including affordable homes for those in housing need who cannot afford to rent or buy in the open market. 

We offer specialist homes for older and vulnerable adults and are committed to providing new homes to help solve the housing crisis. 

At Saffron 

We have a huge commitment to our employees. We want the team at Saffron to be happy, empowered, motivated and feel proud to be part of the Saffron community. We know by having great people we can do a great job for our tenants. We trust our staff to do the right thing and we are looking for people whose values are aligned with ours (PACE – Professional, Accountable, Collaborative and Evolving). 

You will have the freedom to learn and grow. We are passionate about investing in our people, providing them with the skills they need now, and for their future aspirations. We do this by offering a blend of learning opportunities, including our innovative e-learning platform where learning is self-directed allowing people to learn what they want, when they want to. 

We work with and support our people to work in an agile way to ensure that have the right work/life balance. They have the choice to work in the office, work from home, coffee shop, park or a combination of all. We have recently refurbished our offices to encourage collaborative, agile working. 

As an inclusive employer, we are committed to the equal treatment of all current and prospective employees and have a zero tolerance policy relating to discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. 

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Saffron Community.