Aftersales Regional Business Manager (ASRBM)

About Kia: 

Kia is one of the fastest growing automotive companies in the UK, headquartered in Seoul, South Korea. It is South Korea's second largest automobile manufacturer after (its parent company) Hyundai Motor Company, with sales of over 2.8 million vehicles in 2019.

As a global company, Kia produces in excess of 2 million cars a year across a wide range of vehicles including passenger cars, commercial vehicles, and buses which can be seen throughout the world.

Today, Kia has become a household name, with an ever-expanding range of models sold through a network of dealers in 172 countries and over 44,000 employees across the globe.

In 2016, Kia was recognised as the 69th ‘Top 100 Best Global Brands’ according to a study released by Interbrand, the world’s largest brand consultancy agency.

Maximise dealer after sales performance and profitability. Increase parts and accessory sales and customer retention, utilising ‘SMART’ dealer action plans. 

About Role: 

ASRBM to cover region 6 including; Cambridgeshire, Norfolk, Suffolk, Essex and Hertfordshire. To Manage at dealer/regional level the customer satisfaction performance to achieve No. 1 position in industry CSI surveys. Implement marketing activities to achieve KUK, (Kia UK Limited) commercial objectives. 

Act as the link between KUK and the dealer network.

Commercial Requirements:

• Achievement of Regional parts & accessory targets, ensuring genuine parts and accessory are purchased from KUK


• Ensure participation in KUK/KEU Customer Satisfaction Index (CSI) programmes. Generate relevant dealer action plans to improve performance


• Develop and train dealer staff in all aspects of KUK programmes, policies, procedures and charters


• Ensure dealer staff are aware of all KUK technical and commercial bulletins and communications, including policies and standards


• Ensure dealers fully utilise KIA approved systems / programmes to maximise Retention, CRM and available revenue opportunities.


• Identify & implement after sales “Best Practice” initiatives within dealer network, towards maximising profitability and reducing KUK costs.


• Produce high standard visit report documents with fully integrated SMART based action plans

General Requirements:

• Provide support for dealers and key internal departments, (i.e. KIA Contact Centre, Warranty, Technical, Quality and Parts & Accessory teams)   


• Ensuring dealers participate and develop within all core training modules, utilising KIA Academy or core programme initiatives.


• Support new dealer appointments to ensure total understanding of KUK systems and processes


• Ensure all KUK policies and franchise standards are met, ensuring the relevant areas of the dealer agreement are met and maintained


• Support, implementation and deployment of projects and short-term commercial initiatives within assigned timescales


• Full UK driving licence

Education:

• Degree educated or graduate calibre desirable

Experience:

• B2B Experience (Automotive manufacturer desirable)


• Retail customer facing experience (dealership operations desirable)


• Ability to negotiate at senior management levels


• Influencing change to drive Performance Improvement

Skills:

• Excellent interpersonal and communication skills


• Strong coaching and persuasion skills


• Self-starter, confident, organised, motivated, driven and with a desire to learn


• Strong presentation skills


• Ability to interpret and present complex data


• Numerate and PC literate. MS Office (PPT/Excel)

Benefits:

• x4 Company Ecos Cars


• Generous pension contributions through Aviva 


• Private Healthcare & Denplan 


• Critical illness cover


• Life assusrance