Community Services Co-ordinator

Community Services Co-ordinator

Up to £26,589 per annum plus benefits

Barnstaple

Permanent, Full Time 

We’re looking for a highly organised coordinator to support our Community Services team. This role is all about keeping our Alarm Service and Mutual Exchange processes running smoothly, providing a responsive first point of contact for customers, and making sure our records, data and compliance are accurate and up to date.

What you’ll be doing

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  Coordinate the day-to-day administration for our Alarm Service, including referrals, first contact, diary scheduling for installs/demos/repairs/collections, and managing cancellations and equipment returns.

  
  


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  Support customers through the Mutual Exchange process, tracking applications, liaising with internal teams, arranging inspections and keeping progress moving.

  
  


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  Manage calls and inboxes, resolve queries at first point of contact where possible, and escalate appropriately when needed.

  
  


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  Maintain accurate customer records and data quality in line with GDPR and NDH policies.

  
  


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  Support managers with reporting, monitoring activity and compliance requirements, and help review and improve team procedures.

  
  


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  Recognise, record and escalate safeguarding concerns in line with NDH safeguarding procedures.

  
  

What we need you to be like

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  Customer-focused and approachable – you enjoy helping people, you listen well and you have a confident, friendly telephone manner.

  
  


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  Calm and solution-oriented – you can handle a busy inbox/phone line, resolve issues at first point of contact where possible and know when to escalate.

  
  


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  Methodical and organised – you can prioritise your workload, meet deadlines and keep multiple processes moving at the same time.

  
  


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  Detail-driven – you keep accurate, concise records and take pride in high-quality data and admin.

  
  


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  IT confident – you’re comfortable using systems and Microsoft Office (especially Word and Excel) to track work and produce clear information.

  
  


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  Professional and discreet – you understand confidentiality and handle sensitive information appropriately.

  
  


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  A strong communicator and team player – you build positive working relationships and communicate clearly in writing and in person.

  
  


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  Safeguarding-aware – you’re alert to concerns, take them seriously and follow procedures.

  
  


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  Committed to our values – you work with integrity, promote health and safety, and are open to learning and development.

  
  

The successful candidate will be required to complete a Basic DBS check.

Closing date:               Tuesday 19 May 2026 - 17:00

Interviews:                   27 May & 1 June 2026

Please note: Applications must include a CV and supporting statement.

We are proud to be a Disability Confident Employer.  As part of this commitment, we operate a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role to which they have applied.

We request that all applications are submitted with a completed Equality & Diversity Form.

If you require this advert in an alternative format or need support with the application process, please contact us and we’ll be happy to help.

The Company

North Devon Homes (NDH) is a registered charity providing affordable homes for people who need them. We are a housing association covering the North Devon district and have over 3,250 homes we are responsible for, providing accommodation to 10,000 total customers.