Complaints Executive

Complaints Executive

London, hybrid working – 40:60 office:home 

£40,005

Open to flexible working, 21 hours minimum 

Start date: ASAP 

We currently have an exciting opportunity for a Complaints Executive to help ensure that advertising standards are maintained and that ads don’t cause harm, offend or mislead those who see them.  

You will manage a varied caseload of complaints about TV, radio, print, poster and online ads, making high quality and consistent assessments against the Advertising Codes. The job involves excellent communication skills, resolving some cases by negotiation with the advertiser and recommending others for full investigation. The issues you will encounter will include ‘hot topics’ such as gambling, alcohol, gender stereotyping , and advertising to children.  

To be successful in this role you will be able to use initiative and research skills to analyse a range of information to make defensible decisions. Working in this challenging and fast-paced environment, you will demonstrate your ability to learn quickly and work autonomously, balancing competing priorities. In a community where sharing knowledge and ideas is valued, you must have an ability to collaborate effectively and develop strong relationships with colleagues and other stakeholders. It’s also essential that you are able demonstrate a commitment to providing good customer service and maintaining high quality standards in meeting our turnaround targets. 

You might also find yourself developing specialist areas of knowledge or involved in a project that looks at a particular issue more widely. The role provides an opportunity for you to make a real impact by helping to protect consumers from misleading or irresponsible ads.  

We will provide all the training you need on the advertising rules themselves to enable you to assess whether ads comply with them. So, whatever your background, if you're excited about the role we'd love to hear from you. 

We have a culture that’s open, friendly and collaborative, with a real focus on making the right decisions in the right way and learning while we’re doing it. We welcome applications from all sections of the community, and we’re committed to being a diverse and inclusive organisation, both so we can represent everyone in the UK and so our own colleagues feel at home at work.