Complex Income Recovery Officer

Complex Income Recovery Officer 

South-West London, Teddington – Hybrid Working 

£35,764 per annum

Permanent, Full Time 

What we offer

Alongside a competitive salary, we offer a great range of benefits including:

• Hybrid/flexible working (2 days per week in the office, also attending court proceedings and any additional role requirements)


• Pension payments doubled by us - up to a maximum employer contribution of 11.3%


• 29 days annual leave plus bank holidays


• Enhanced family leave


• Simply Health healthcare plan


• Generous annual wellbeing allowance

Our full list of benefits can be found further down this page.

Who we’re looking for

As part of our Rents Team, you'll be joining us in an exciting new role where you'll use your excellent communication and problem-solving skills to identify and resolve issues that may prevent rent payments. You'll support customers with significant rent arrears or complex circumstances that affect their ability to pay rent, including former tenancy arrears, helping them find sustainable solutions and maintain their tenancies wherever possible.

You'll work with customers both during and after their tenancy has ended, playing a key role in delivering positive outcomes for both our customers and RHP Group. 

You’ll need experience of:

• Preparing legal documentation and representing cases at court possession proceedings.


• Managing complex or sensitive customer situations and building positive relationships with a range of stakeholders, including solicitors. 


• Debt recovery across a range of housing tenure types. 


• A good understanding of welfare benefits.

When we're hiring, we look for people who connect with our KOSMIHC values:

• We know our stuff


• We make it happen


• We care

Feel a connection? If this sounds like you, click on apply now!

**We reserve the right to close the vacancy early if we receive a large number of responses. If it interests, you please apply ASAP to avoid disappointment**

Don’t just find a job, feel it!

Closing date: Tuesday 1st September 2026

Interview date: To be confirmed