Contractor Administrator

Contractor Administrator 

£26,447.91 

Milton Keynes 

Permanent, Full Time 

At Amplius, we’re dedicated to delivering outstanding repairs and maintenance services. As a Contractor Administrator, you’ll support our Internal Repairs Team (IRT), ensuring smooth operations and exceptional customer care. Join us and play a key role in enhancing our services and building stronger communities. 

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  Salary: £26,447.91 per year 

  
  


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  Contract: Permanent, full time 

  
  


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  Your week: 36.25 hours (Monday to Friday 8.45am – 5pm) 

  
  


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  Location: Hybrid – you’ll be working from our modern and spacious Milton Keynes office for a minimum of one day per week. 

  
  

Snapshot of your role 

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  Act as the primary point of contact for customers and internal teams regarding responsive repairs. 

  
  


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  Ensure efficient use of the Internal Repairs Team to meet target dates and customer needs. 

  
  


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  Action repair referrals from property managers. 

  
  


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  Arrange and issue work orders for external contractors to support internal teams when needed. 

  
  


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  Keep customers informed about the progress of their repairs. 

  
  


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  Schedule initial and follow-up repair appointments with customers. 

  
  


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  Reschedule appointments to manage emergencies, staff absences, and other scheduling conflicts. 

  
  


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  Build strong working relationships with colleagues to resolve issues and improve efficiency. 

  
  


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  Assist the Customer Contact Team with repair-related queries. 

  
  


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  Ensure repairs are completed within target timeframes. 

  
  


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  Maintain accurate and detailed repair records. 

  
  


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  Deliver excellent customer service and build positive relationships with customers and colleagues. 

  
  

Your toolkit for success 

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  Previous experience in a customer service, coordination, or repairs-focused role. 

  
  


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  Strong verbal and written communication skills to liaise with customers, colleagues, and contractors. 

  
  


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  Ability to schedule and manage appointments effectively, including rescheduling to address emergencies or staff absences. 

  
  


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  Capability to resolve issues and prioritise tasks to meet deadlines and customer needs. 

  
  


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  Proven ability to build strong working relationships with colleagues across departments. 

  
  


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  Commitment to providing excellent customer service and maintaining positive relationships. 

  
  


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  Competence in maintaining accurate and detailed repair records. 

  
  


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  Flexibility to handle changing priorities and manage multiple tasks effectively. 

  
  


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  Proficiency in using scheduling systems, CRM tools, or similar software is desirable. 

  
  


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  Familiarity with repairs, maintenance processes, or housing management would be an advantage. 

  
  

Please read the attached Job Description before applying so you get the full scope of the role. 

Why join Amplius?  

There are loads of things that make Amplius a great place to be - every colleague has the chance to grow with us, make a real difference to our customers lives and ultimately be the most authentic version of themselves. 

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  28 days annual leave (plus bank holidays) 

  
  


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  Enhanced maternity, paternity, and adoption leave 

  
  


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  Paid qualifications and professional subscriptions 

  
  


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  Pension contribution up to 10% 

  
  


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  Health and wellbeing support 

  
  


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  Carers leave 

  
  


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  Cycle to work scheme 

  
  


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  Electric car lease scheme 

  
  


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  Paid fertility and maternity leave 

  
  


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  Financial Wellbeing support 

  
  


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  Free flu jabs 

  
  


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  Life assurance 

  
  

Grow with us 

 

Your development matters to us. With tailored training programs, ongoing feedback, and career progression pathways, we support you to advance as far as you want to go. 

Make a real impact 

 

Our mission is rooted in service and community. Your work will contribute directly to improving the lives of people in the communities we serve. 

Environmental and social impact 

 

We’re dedicated to sustainability and social responsibility, taking real steps to protect our planet and foster inclusivity. 

Our values 

 

We’re committed to inclusivity, respect, and integrity. We encourage all of our colleagues to embody these values, working together to create a positive, empowering environment. 

Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence. 

Closing: 9 February 

Phone screening: 13 February 

Interviews: 17 February 

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. 

Have questions? Contact the Amplius Recruitment Team and we’ll be in touch to support you with any questions, queries or conundrums! 

The Company 

Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We’re a team of over 1,300 colleagues driven to have a positive impact on people’s lives and provide affordable homes that make a difference.