Contracts Administrator -Asset & Complex Teams

Contracts Administrator - Asset & Complex Teams 

£24,431 rising to £27,431 after probation ¦ Bath ¦ Hybrid 

Full Time ¦ Permanent ¦ 37 hours per week 

Closing Date: 4th April 2025 

Your Organisational Skills. Our Teams. Residents' Experience. 

Effective coordination is essential to delivering quality homes and services for our residents. As part of our Property Operations Department (POD), you'll be a vital administrative link between Curo and our specialist contractors, ensuring excellence in service delivery across our property portfolio. 

We are recruiting for organised individuals with excellent administrative skills to join us as Contracts Administrators within our Asset & Estates team and our Complex Works team. 

The POD is the operational hub that supports various Property Services teams across Curo. While each team has its specific focus, both roles share core responsibilities around contract administration, coordination, and communication. These aren't technical roles—they're about excellent administration, relationship management, and organisational skills. 

Imagine applying your organisational talents to manage essential documentation, contractor relationships, and internal processes while making a genuine difference to residents' safety and wellbeing. 

What you'll be doing 

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  You'll be the main point of contact for contractors in your assigned team 

  
  


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  You'll book and confirm appointments with customers using their preferred communication method 

  
  


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  You'll maintain records of regulatory certificates and contract documentation, ensuring compliance 

  
  


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  You'll manage contract meetings, preparing agendas, capturing minutes, and tracking actions 

  
  


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  You'll monitor contractor KPIs and quality measures, promptly identifying and addressing issues 

  
  


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  You'll manage supplier invoices, spotting discrepancies and ensuring value for money 

  
  


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  You'll support internal teams with co-ordination of projects 

  
  


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  You'll help resolve customer concerns when contractors are working in their homes 

  
  

About the teams 

Asset & Estates team: Looks after the shared spaces and buildings that our residents call home. In this role, you'll help administer the contracts for services that maintain communal areas like hallways, stairwells, and outdoor spaces, ensuring these areas remain safe, clean, and welcoming for everyone. 

Complex Works team: Coordinates larger repair and improvement projects in our properties. In this role, you'll help administer the contracts for more substantial work—like bathroom renovations, kitchen upgrades, or structural repairs—ensuring projects are properly documented, scheduled, and completed to high standards. 

What you'll get in return 

Beyond a salary of £24,431 and the chance to make a real difference every day, you'll get: 

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  A salary increase to £27,431 on successful completion of key milestones during and on completion of your probationary period 

  
  


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  26 days annual leave per year (plus bank holidays) rising to 29 days after 3 years 

  
  


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  Your birthday off as an extra holiday 

  
  


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  Up to 10% matched pension contribution 

  
  


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  Hybrid working (3 days office, 2 days home) 

  
  


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  Flexible benefits which might include a Health Cash Plan 

  
  


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  Access to an Employee Assistance Programme for your own wellbeing 

  
  

More about you 

You're organised and detail-oriented with excellent communication skills and a commitment to quality and service. 

You handle multiple priorities while maintaining accuracy — perfect for this busy role where attention to detail is crucial. You take pride in keeping accurate records and building positive relationships with contractors and colleagues. 

You're proficient with Excel and can navigate multiple platforms with speed and accuracy. While specific systems training will be provided, your comfort with technology and ability to switch between platforms efficiently is essential. 

You have proven experience in a customer service setting with the ability to handle challenging situations professionally. You demonstrate resilience and a positive approach in interactions with both customers and colleagues. 

While experience in property services isn't essential, your interest in contract administration and customer service will help you thrive in this role. 

About Curo 

We're a leading South West housing association with social purpose at our heart. We provide affordable homes and create positive futures in our communities. We're proud to be among the UK's top 100 companies to work for, and the 5th best housing association nationwide. 

We actively welcome applications from candidates who identify as disabled, LGBTQ+, from ethnic minority backgrounds, and from our Curo customers. We're committed to making our recruitment process accessible to everyone — if you need any adjustments to help you apply or interview, please contact our recruitment team.