Customer 1st Advisor

Customer 1st Advisor 

Birmingham, Castle Vale – Office Based 

Up to £11,034 per annum 

Part Time (15 hours per week - Tuesday, Thursday, Friday) 

Fixed Term until 19th March 2027    

Closing Date: Friday 10th April 

Our Customer 1st team is the first point of contact for customers, providing friendly, professional support across a wide range of enquiries.  

As a Customer 1st Advisor, you will manage inbound calls, welcome customers at our Castle Vale offices, and support service delivery through a variety of administrative tasks and customer surveys. This is a varied, people focused role where no two days are the same.  

About the role  

In this role you will:  

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  Act as the first point of contact for customer queries, helping to resolve issues at the earliest opportunity  

  
  

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  Provide a professional front-of-house reception service, ensuring customers feel welcome and supported  

  
  

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  Handle customer enquiries via face-to-face contact, telephone and written communication  

  
  

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  Work closely with colleagues across different service areas to deliver joined up, efficient support  

  
  

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  Undertake administrative tasks and outbound survey work to support continuous service improvements  

  
  

About you  

We’re looking for someone who:  

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  Has a genuine passion for delivering excellent customer service  

  
  

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  Is confident communicating with customers in person, over the phone and in writing  

  
  

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  Has experience in office administration or customer facing roles  

  
  

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  Is flexible and adaptive to meet business needs  

  
  

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  Enjoys working as part of a team and supporting colleagues across different service areas  

  
  

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  Is eager to learn, proactive, and keen to develop new skills  

  
  

If you enjoy helping people, solving problems, and being part of a supportive team that makes a real difference, we’d love to hear from you.