Customer Engagement Administrator

Customer Engagement Administrator

£26,849 per annum

Leeds office based

Full Time, Permanent

Are you highly organised, customer-focused and passionate about making a difference in local communities?

We’re looking for a Customer Engagement Administrator to join our team and play an important role in helping us involve our customers in shaping our services. This is an exciting opportunity for someone with strong administration skills who enjoys organising events, coordinating meetings, managing information, and working collaboratively with colleagues and customers to deliver a positive experience.

What you’ll do:  

·       Provide day-to-day administrative support to the Customer Engagement Team, including managing inboxes, responding to routine enquiries and maintaining accurate records

·       Maintain and update databases and CRM systems to ensure information is accurate and up to date

·       Support the preparation of reports, presentations and performance information

·       Coordinate customer meetings, workshops and engagement events, including booking venues, arranging refreshments and sending invitations

·       Prepare agendas, meeting papers, minutes and action notes for customer meetings and panels

·       Support scrutiny activities and help ensure customer engagement processes are well organised and compliant

·       Work with colleagues to draft and distribute routine communications such as newsletters, reminders and customer updates

·       Maintain and update our online customer engagement platform

·       Ensure high standards of data quality, GDPR compliance and excellent customer service at all times  

What we’re looking for:  

·       Strong organisational skills with excellent administrative skills and attention to detail

·       Able to confidently coordinate meetings, manage diaries and handle multiple priorities

·       Comfortable maintaining databases and working with systems and records

·       Strong written and verbal communication skills, with the ability to communicate clearly and professionally

·       A customer-focused and approachable attitude, with a passion for community engagement

·       Able to work collaboratively across teams and build positive working relationships

Work arrangements:

·       Hybrid role (2-3 days commitment to working in the office)

·       Occasional travel may be required to support meetings, engagement activities and community events

Closing Date: 25th May 2026

Interviews Date:  4th / 5th June 2026

If you are ready to take the next step in your career and want to be part of a purpose-driven organisation, apply today!  

Why Join Us?

This is an opportunity to be part of a team that helps shape services through meaningful customer involvement. You’ll play an important role in ensuring our customers’ voices are heard while supporting work that positively impacts local communities.

Our commitment to our values goes beyond work itself; it extends to how we support you too: 

·       Generous holiday allowance – 30 days annual leave plus bank holidays, with an additional 1.5 days off over the Christmas period 

·       Flexible leave options – choose to buy extra annual leave or sell back unused days

·       Agile and flexible working – offering options to work remotely or from our hubs across Leeds

·       Healthcare plan – access to Health Shield. This allows you to claim back costs on everyday health and wellbeing expenses, with 24/7 GP access and online health assessments.

·       Fund for team socials and Monthly Fuddles!

To review all our benefits, please visit our 'Work for us' page

We reserve the right to close this vacancy if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.  

Leeds Federated is an equal opportunities employer and promotes diversity in everything we do and therefore welcomes applications from all sections of the community.  

The Company

Leeds Federated is a housing association with around 4,500 properties across Leeds, Wakefield, and North Yorkshire.

Our mission is to enable the maximum number of people to access and live sustainably in good-value, affordable housing.