Customer Renewals Associate

Early Careers — Sales & Renewals Associate (Entry-Level) ¦ IRIS Software

No experience needed. If you’re outgoing, curious, and love talking to people, we’ll teach you the rest. 

Why join?

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  Talk to customers, solve problems, and make an impact fast

  
  


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  Clear progression into Sales (AE) or Customer Success/Renewals

  
  


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  Coaching, playbooks, and live practice — learn by doing

  
  


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  Friendly, high-energy team that celebrates wins

  
  

What you’ll do

Shared foundations

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  Start conversations via phone/email/LinkedIn

  
  


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  Keep tidy notes & next steps in CRM (we’ll train you)

  
  


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  Hit simple weekly goals (conversations, meetings booked, renewals progressed)

  
  

Choose your path (we’ll guide you):

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  Sales Development (SDR) 

  
  
  
  
  
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    Find & qualify prospects, book meetings for Account Executives

    
    
  
  
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    Personalise outreach and follow a proven cadence

    
    
  
  
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    Learn discovery questions that uncover real pains

    
    
  
  
  
  


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  Customer Renewals 

  
  
  
  
  
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    Reach out ahead of renewal dates, confirm details & timelines

    
    
  
  
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    Prepare simple quotes and track status in the CRM

    
    
  
  
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    Escalate questions, spot easy upsell cues, and keep customers happy

    
    
  
  
  
  

You’ll thrive if you are…

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  People-first, positive, and resilient (you bounce back quickly)

  
  


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  Clear communicator who likes structure and checklists

  
  


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  Coachable — you like feedback and use it

  
  


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  Organised — you own your day and your results

  
  

Training you’ll get

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  Product & industry basics (plain English, no jargon)

  
  


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  Outreach & renewals playbooks (calls, emails, talk tracks)

  
  


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  Tools: CRM (e.g., Salesforce), email/Excel, and scheduling tools

  
  

Perks

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  Competitive base + bonus/commission

  
  


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  Progression pathways and regular coaching

  
  


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  Supportive culture, team socials, and recognition for effort & impact