Customer Renewals Associate

Customer Renewals Associate

Competitive + Bonus + Benefits

Remote, UK

Permanent Full time

We have a fantastic opportunity for a Customer Renewals Associates to join the accountancy renewals team at IRIS Software Group.

Reporting to the Renewals Manager, you will primarily manage client communications to provide a high quality of customer service, retain existing clients and increase the company’s reputation to boost sales.

As the Customer Renewals Associate, you will contact existing clients to renew their policies and prepare renewal documentation. You must have a professional understanding of what makes first-class customer service, as well as flexibility and ability to multi-task, with strong negotiating and problem-solving skills.

What will you be doing?

As a Customer Renewals Associate, your day-to-day tasks will typically involve the following:

• Provide a focused and friendly service to all customers, providing quotations, and assisting with queries


• Maximise the revenue IRIS receives from each customer by ensuring excellent customer service whilst adhering to company policies  


• Assume ownership of an enquiry made until the issue is fully resolved


• Communicate quotations, advising the most appropriate in terms of price and cover to meet the customers’ needs


• Respond to enquiries from customers received by email/phone ensuring that all information required by customers is obtained and communicated in a timely manner


• Maintain the system for raising renewals and ensuring they are actioned before the renewal date


• Telephone account management and the ability to build strong customer relationships


• Maintain an acceptable level of product knowledge by keeping up-to-date with product developments


• Provide proactive customer communications and tracking of customer activities

What skills and experience do you need to have?

• Customer facing experience; face to face or telephone based


• Sales background (desirable)


• Education or accountancy knowledge (advantageous)


• Enthusiastic, highly motivated team player


• A commitment to providing good customer service


• The ability to enter information, produce documentation, and supply information quickly and accurately


• Strong written, oral communication and numeric abilities


• Ability to remain calm under pressure using logical thinking


• Self-motivated and an enthusiastic team player


• IT literate – MS Outlook, Basic knowledge of MS Suite


• Attention to detail


• Looking to progress and build a career within a successful organisation

Who are we?

IRIS Software Group is one of the UK’s largest privately held software companies. Its purpose is to be the most trusted provider of mission-critical software and services, ensuring customers get it right first time, every time.

IRIS takes the pain out of processes and let professionals working in businesses and schools focus on the work they love. Its software solutions and services for finance, HR and payroll teams, educational organisations, and accountancy firms helps comply with regulations, drive productivity and better engage with key stakeholders. Through simplifying, automating and providing insights on everyday mission-critical tasks for organisations of all shapes and sizes, IRIS ensures customers can look forward with certainty and confidence.

IRIS has over 120,000 UK and international customers with 80% having a tenure of five or more years. IRIS is the largest third-party online filer with the UK Government. Ninety-one of the top 100 UK accountancy firms and 50 of the top 100 US CPA firms use IRIS software. Circa 20% of the UK’s workforce is paid by IRIS payroll offerings. More than 850,000 UK employees are managed by IRIS HR solutions. Over 11,000 UK schools and academies use IRIS, with four million parents and guardians using IRIS apps to connect with their children’s school; 300 million messages are delivered between schools and parents each year, and over £15 million transactional payments are processed every month. IRIS is placed 93rd in the Grant Thornton Sunday Times Top Track 250, which is compiled by Fast Track and published in The Sunday Times each September, celebrates Britain's private mid-market growth companies with the biggest performance. 

To see how IRIS helps organisations get things right first time, every time, visit www.iris.co.uk or follow IRIS Software Group on LinkedIn, Twitter and Instagram.

Why you should apply…

We believe in creating a culture of engagement and reward to develop employee potential and offer long-term career success. So, what can we offer you?

• Competitive salary including quarterly commission scheme and bonus scheme


• 26 days holiday allowance


• Private medical healthcare


• Life assurance


• Pension


• Complimentary benefits, including Bike to Work and discount schemes