Customer Resolution Agent

Customer Resolution Agent 

Nottingham 

£26,499 - £30,339 (pro rata for part time)

The Customer Experience team are an integral part of NCHA. Our purpose is to deliver high quality outcomes for our customers; we understand that sometimes we get things wrong, but we act decisively to restore confidence and work tirelessly to prevent the issue from recurring.

As a Customer Resolution Agent you will provide effective investigation and resolution to customer complaints. We’re looking for someone who can ensure a timely and high-quality experience is offered at all times and that commitments made to customers are monitored to ensure they are met. Someone who is effective at co-ordinating with key stakeholders to ensure that they have the necessary information to mitigate the risk of further customer dissatisfaction. Someone who can advocate for the voice of the customer. If you’re calm, diplomatic, with the ability to remain impartial then you could be our next Customer Resolution Agent! Apply today!

Knowledge of social housing and/or care and support is desirable but not essential for the role. We need the right skills and experience to ensure the needs of our customers are met. We would love to hear from you if you have the below qualities and experience:

• Excellent communication skills


• Good attention to detail and analytical skills


• Experience in frontline customer roles


• Experience with complaint investigations


• An understanding of the needs of people from diverse social, cultural and racial backgrounds and vulnerable adults

We are looking for 2 Customer Resolution Agents.

1 part-time position at 14 hours a week over 2 days, preferably Monday and Tuesday as part of a Job Share.

And 1 full-time position at 35 hours covering Monday to Friday between 8am and 5pm.

Please note that we are not currently offering visa sponsorship.

NCHA strives to be a welcoming and inclusive employer as such we particularly welcome applicants from ethnic minority communities, LGBTQ+ communities, candidates with disabilities, as they are currently under-represented within our workforce.