Customer Service Advisor

Permanent – Part Time – 20 Hours per week

We are looking to recruit a Part Time Customer Service Advisor to join our busy call centre team in Basildon, Essex.

About the Role

As the first point of contact for our tenants, you’ll play an important role in making sure they receive a helpful, professional and empathetic service when they need us.

Working in a busy repairs environment, you’ll manage a high volume of inbound calls, with an expected minimum of 30 calls per day. You’ll listen to tenants’ needs, accurately log repair requests, schedule appointments and make sure enquiries are progressed within agreed Service Level Agreements (SLAs).

Alongside handling calls, you’ll manage a shared repairs inbox, prioritise incoming emails, keep systems and records up to date and follow up on outstanding repairs. Enquiries can range from straightforward repair requests through to more complex or sensitive situations, so you’ll need to be comfortable working at pace, thinking on your feet and remaining calm under pressure.

About You

You’ll have previous experience working in a call centre or high-volume customer service environment and be confident handling 30+ calls per day alongside administrative responsibilities. You’ll be organised, comfortable using different systems and able to manage competing priorities without losing focus on delivering a positive customer experience.

Benefits

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  Profit Share Discretionary Annual Bonus Scheme

  
  


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  26 Days Holiday plus Bank Holidays

  
  


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  Enhanced Pension Plan

  
  


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  Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)

  
  


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  Life Assurance & Accident Cover

  
  


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  Share Save

  
  


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  Enhanced Maternity & Paternity Pay

  
  


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  Work Perks Discounts & Vouchers

  
  


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  Buy & Sell Holiday Schemes

  
  


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  Flexible Working & Flexible Bank Holidays

  
  


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  Cycle to Work

  
  


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  Volunteering (2 days paid)

  
  


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  Learning & Development Opportunities

  
  


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  Extensive Wellbeing Support, including EAP

  
  


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  Loyalty & Values Awards

  
  


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  Funded Professional Subscription

  
  

About Us

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking, and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people is key to our success.

MSPS are proud to support the resettlement of armed forces personnel.

Please refer to full job description upon completing your application.

We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates