Customer Service Co-ordinator

Full Time, Permanent – 37.5 hours per week

We have an exciting opportunity for a Customer Service Co-ordinator to join our South West and Wales team in Cardiff.

The Customer Service team ensures our purchasers and social housing partners receive excellent support after moving into their new Lovell home.

As a Customer Service Coordinator, you will play a key role in managing customer enquiries, organising remedial works and making sure every homeowner or social housing tenant receives a smooth, professional aftercare experience.

Working closely with the Customer Service Supervisor, you will handle customer contact, coordinate repairs with operatives and subcontractors, manage defect records across our systems, and ensure all issues are resolved promptly and to a high standard.

What You’llNeed

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  Experience ideally gained in customer care, aftersales, construction administration, or another fast‑paced support environment

  
  

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  A confident, professional telephone manner

  
  

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  A positive, customer‑focused attitude, ensuring every individual receives an exceptional experience

  
  

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  Experience in housebuilding or social housing (desirable)

  
  

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  Strong written and verbal communication skills with a polished, professional approach

  
  

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  Excellent organisational abilities, with the capacity to manage competing priorities in a high‑pressure setting

  
  

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  A proactive, collaborative, and solutions‑driven mindset, with the resilience to navigate challenging situations

  
  

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  Strong IT proficiency, including solid knowledge of Microsoft Office and confidence working with CRM systems/databases

  
  

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  Ability to work independently while contributing effectively to a team-oriented environment

  
  

This is your chance to contribute to a culture of excellence and help us deliver a customer experience we can all be proud of.

Benefits

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  Competitive salary

  
  

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  Discretionary annual performance‑related bonus

  
  

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  Share save scheme

  
  

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  26 days’ holiday + bank holidays (increasing with service) with the option to buy extra days

  
  

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  Pension scheme & employee benefits including Life Assurance

  
  

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  Extensive Wellbeing Support, including EAP and Cycle to Work scheme

  
  

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  Private Medical Insurance (via Morgan Sindall Group Healthcare)

  
  

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  Training and development through the Lovell People Development platform

  
  

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  Supportive, experienced Customer Service team

  
  

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  Career progression opportunities within a national housebuilder

  
  

As an Investors in People Gold award employer, Lovell is the UK’s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects.

We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skillsand personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams.

The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all.

Please refer to the Job Description upon completing your application.