Customer Service (Maintenance) Operative

Permanent – Full Time – 40 hours

Are you a skilled and customer-focused operative with a commitment to quality workmanship and exceptional service? We are seeking a Customer Service Operative to join our team, delivering responsive maintenance and warranty repairs to homeowners.

In this role, you will attend to defects reported during the warranty period, ensuring all works are completed to the highest standard and achieving outstanding customer satisfaction. You will build positive relationships with customers, maintaining professionalism, discretion and respect at all times while representing the company.

You will coordinate effectively with occupants and subcontractors, provide practical support where required, and respond to emergency situations by making works safe and minimising further damage. The successful candidate will also take responsibility for completing defects where subcontractors have not fulfilled their obligations and ensuring all work complies with company quality standards.

A strong understanding of health and safety is essential, alongside excellent communication skills, a proactive approach and a commitment to delivering a first-class customer experience.

Benefits

• 26 days annual leave


• Discretionary bonus, based on business performance.

• Private Medical Insurance including 24 Hour Digital GP

• Pension Scheme, 5% matched, defined contribution scheme


• Salary Sacrifice opportunities exist with our Cycle to Work and Additional Holiday Purchase

• Life Assurance

• Employee Assistance Programme

• Group Discount Scheme

As an Investors in People Gold award employer, Lovell is the UK’s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects.

We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams.

The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all.

Please refer to the Job Description upon completing your application.