Customer Service / Multi Trade Operatives

Permanent – Full Time – 40 hours per week

We have a fantastic opportunity for highly motivated Customer Service / Multi Trade Operatives to join our team, 1 covering Lovell’s South Wales (Cardiff to Haverfordwest) and 1 covering the South West (Bristol Area to Salisbury) region.

Working to deliver the best quality in service, you will carry out responsive maintenance works, attending to defects reported within the warranty period for purchasers and clients, whilst completing work to an excellent standard, achieving customer satisfaction at all times.

You’ll be responsible for health and safety to both operative and the occupants of the property, limiting the extent of damage and making safe in the event of emergency works.

We are looking for a Customer Service Operatives with a Multi Trade background (Carpentry / Joinery essential) along with experience of working in occupied homes, property maintenance or similar customer facing repair environments.

With good construction knowledge, you will have a good understand of NHBC and LABC warranty requirements

With good interpersonal skills and the ability to interact with customers in a friendly and professional manner, you’ll exhibit high service standards to ensure customer expectations are met.

A full UK driving licence is essential

Benefits

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  Company Van (Work Use Only)

  
  

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  Tools, PPE and Uniform

  
  

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  Holidays - 26 days + ability to purchase additional holiday

  
  

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  Annual bonus linked to company performance

  
  

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  Private medical insurance

  
  

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  Life Assurance

  
  

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  Pension

  
  

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  Digital GP and Employee assistance programme (EAP)

  
  

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  Sharesave scheme

  
  

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  Access to our discount portal, LifeStyle Hub

  
  

As an Investors in People Gold award employer, Lovell is the UK’s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects.

We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams.

The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all.

Please refer to the Job Description upon completing your application.