Customer Service Representative

We encourage you to apply if you have relevant experience and expertise for this role, even if you don’t meet all the criteria listed in the job description.

We’ve been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there’s a good chance you’re only ever a few meters away from one of our products. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and have set our sights on becoming the global industry leader. It’s what you’d expect from the most sustainable paints company, which has been inventing the future for more than two centuries.

Job Purpose

You will help the company deliver a high quality customer experience by coordinating the internal sales activities for clients of our powder coatings business. This will include handling incoming orders, preparing invoices, helping with general enquiries and attempting to resolve complaints.

Job Responsibilities

• Manage order receipts & prioritise work to meet deadlines.


• Coordinate processing of orders in our SAP system.


• Collaborate with colleagues to handle & resolve customer complaints.


• Co-ordinate customer information requests and support sales managers with administration support.


• Nurture customer relationships & build an understanding of their needs to maximise sales opportunities.


• Expand customer orders where possible.


• Develop technical understanding of the product range in order to understand customer needs and provide guidance to strengthen the service offer.

Job Requirements

• Experience in a customer-facing role.


• Good at building relationships & committed to providing excellent client service.


• Proficient user of MS Office.


• Effective at solving problems.

What Makes You Stand Out

• Excellent communication, networking & interpersonal skills.


• Committed to a collaborative working environment where supporting colleagues is key.


• Well organised & with an eye for detail.


• Experience of working with SAP an advantage.

What do we Offer at AkzoNobel

We offer great personal development opportunities and roles with breadth, depth of scope and impact. We also offer comprehensive packages including:

• Competitive Salary (depending on experience).


• 25 days holiday excluding bank holidays.


• Income protection.


• Staff discount at Dulux Decorator Centre stores.


• Employee Assistance Programme.


• Employee Life Assurance.


• Company pension.


• product discounts.


• Flexible benefits scheme offering benefits including Gymflex, retail card, dental cover and more!

We have been inventing the future for more than two centuries and need people like you to be part of the team.  Apply online via the link and we will get right back to you.

We are advocates of a healthy work life balance and mental wellbeing. We are happy to look at flexible working options for all our roles.

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.