Customer Service Representative-Spanish speaking

Felling, Gateshead NE10 0JY

We encourage you to apply if you have relevant experience and expertise for this role, even if you don’t meet all the criteria listed in the job description.

We’ve been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there’s a good chance you’re only ever a few meters away from one of our products. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and have set our sights on becoming the global industry leader. It’s what you’d expect from the most sustainable paints company, which has been inventing the future for more than two centuries.

Job Purpose

Your role will be to coordinate sales activities for clients of our Coatings business in Felling.

Job Responsibilities 

• Provide a professional customer service, covering order processing, complaint registration and invoicing and any other duties required to complete the Order to Cash Process.


• Register & process orders in the SAP system received via email, phone, or sales team.


• Act as first level contact for customers for order receipt, quotations, general enquiries & attempting to resolve issues


• Ensure orders are processed on time and in full and is transferred to the appropriate warehouse, transport and logistic team.


• Ensures cooperation and fosters good relationships between customer service and field sales force regarding administration of customer orders.


• Develop customer & product knowledge to find solutions for customer needs


• Raise issue in delivery and/or invoice process with Customer Service Manager


• Refers higher level of customer service complaints


• Makes proposals for improvements to work processes to customer service manger and orders to cash development manager


• Completes registering / filing / archiving of customer service-related documentation.


• Adheres to all applicable corporate as well as site policies/procedures with attention to personal conduct/HS&E standards and acts in compliance with all regulations.


• Completes all mandatory H&S and compliance internal training modules.

 Job Requirements

• Experience in a customer service department/facing customers


• Fluent in Spanish


• Strong IT literacy, especially in all Microsoft office applications excel/outlook


• Desirable Knowledge of SAP


• Good networking skills with all stakeholders across several internal and external functions


• Demonstrable experience of ability to work under pressure

What Makes You Stand Out

• Attention to detail and accuracy and meeting deadlines


• Strong client-facing and communication skills


• Problem- solving


• Proactivity

What do we Offer at AkzoNobel

We offer great personal development opportunities and roles with breadth, depth of scope and impact. We also offer comprehensive packages including:

• Competitive Salary (depending on experience)


• 25 days holiday excluding bank holidays


• Income protection


• Staff discount at Dulux Decorator Centre stores


• Employee Assistance Programme


• Employee Life Assurance


• Company pension


• Flexible benefits scheme offering benefits including childcare vouchers, Gymflex, retail card, dental cover and more!

We have been inventing the future for more than two centuries and need people like you to be part of the team.  Apply online via the link and we will get right back to you.

We are advocates of a healthy work life balance and mental wellbeing. We are happy to look at flexible working options for all our roles.

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason, we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.