Customer Services Assistant

Customer Services Assistant 

Manchester 

£23,505- £27,178 

Are you customer-focussed, with excellent problem-solving skills and a professional, friendly manner?  If delivering excellent customer service is your passion and you enjoy using your initiative to confidently help a diverse range of customers, sometimes in difficult or sensitive situations, then we would like to hear from you.   

We have a fantastic opportunity for someone with customer services experience to take on a wide and varied role delivering high quality and consistent services to our customers and stakeholders. You’ll be part of our Tenant Services team, supporting our housing and property teams. 

With good administrative skills and attention to details, you will process repairs requests as well as applications for housing, ensuring the relevant details are accurately recorded. Acting as the point of all front of house and inbound contact and communication with the organisation, including reception and visitor liaison, the you will provide guidance, advice and assist our customers to resolve any queries, report any information, receive feedback and to take any other action required to provide a professional service and excellent customer care. 

Customer-focused, you will have experience of liaising with customers both face-to-face and over the telephone. You will work well under pressure, be able to manage your own workload and take a proactive approach to resolving customer’s enquiries, across our varied platforms.   

You will join a high performing team who deliver an outstanding service to our customers.