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Customer Services Associate

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Customer Services Associate Manchester

  • IRIS Recruitment
  • Fulltime
  • Email
  • Manchester
  • 04/04/2025
  • Report

Customer & Technical Support – Entry-Level Opportunities



 



Competitive + Bonus + Benefits



 



Manchester (Hybrid), UK



 



Permanent full time



 



Looking to begin your career in a friendly, fast-paced environment where you’ll learn loads and make a real difference?



Join IRIS Software in Manchester as either a:




  • Customer Services Associate – helping customers with day-to-day questions

  • Technical Support Associate – solving more technical problems using software tools



Both roles are fully office-based and follow a rotating shift pattern:

06:00–14:00 ¦ 08:00–16:00 ¦ 10:00–18:00 (Monday to Friday only)



You don’t need any previous experience — just a positive attitude and a willingness to learn!



 



What Will You Be Doing?



Customer Services Associate – Helping customers use our software (iSAMS):



Answer questions by phone, email, and live chat

Log issues and track them in our system

Fix simple problems or pass more complex ones to the technical team

Keep things friendly and professional.



 



Technical Support Associate – Helping fix more technical problems:



Support more detailed or complex issues from schools

Use tools like SQL, JavaScript, and web browsers (we’ll teach you!)

Work closely with the Customer Services team

Keep records and share what you’ve learned



 



What Are We Looking For?



We're after people who are:

Friendly, patient, and good at explaining things

Happy to work in a team and help others

Comfortable using computers and learning new systems

Great at staying calm and solving problems.



It’s a bonus (but not essential) if you:

Have worked in customer service or admin before

Know a bit about websites, code, or school systems

Are familiar with systems like Google Drive or iSAMS



 



Why Apply?



Full training (no experience needed!)

A team that supports you from day one Real career opportunities as you grow

A job that helps schools run smoothly

A competitive salary and great benefits



 



Ready to start your career in tech and customer support?

Apply today and take the first step with IRIS Software Group!



 


Competitive plus bonus

IRIS Recruitment

Collaborating with our highly skilled recruitment experts and utilising our wide range of tools, our fully managed service ensures you reduce time-to-hire and maximise return on investment with no placement fees. 

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