Customer Services Officer (Housing)

Customer Services Officer (Housing) 

Cambridge (with flexible home working) 

£26,500 - £29,715 per annum (based on a 37-hour week; dependent on skills)

This is an exciting time to join our team!  We’re a charitable housing association providing homes and services for customers in Cambridge and the surrounding areas



We have a fantastic opportunity for someone with Customer Services experience to take on a wide and varied role delivering high quality and consistent services to customers and stakeholders, providing a range of services that deliver value for money, focussing on first contact resolution; providing advice and processing requests around repairs; housing management (including income collection, arrears management, empty homes management and allocations); estate and tenancy management and providing effective landlord services.

While attendance at our office in Cambridge is required, we have a flexible approach to home working.

The successful candidate will have a vocational qualification at level 3 in Customer Service, Housing or Business Administration, or knowledge and experience at an equivalent level in Customer Services in any industry, or experience in Housing services

Bringing with them experience of working to deadlines and planning and organising work effectively, including creating and maintaining accurate records, proactively managing feedback, identifying gaps in service delivery and providing administrative support.



Excellent communication and proactive listening skills are essential, along with the ability to work effectively with others demonstrating a ‘can do’ attitude.

If this sounds like you and you are a strong team player, we’d love to hear from you.

Closing Date Friday 7th February 2025. We encourage you to apply early as we may close the vacancy if we receive sufficient applicants that meet the essential skills and experience.

Other benefits:

• A defined contributions pension scheme  


• Life assurance  


• Employee Assistance Programme


• Private medical insurance  


• 28 days annual leave each year, with an option to increase this in certain circumstances.


• A focus on learning and wellbeing