Customer Support Team Lead

Customer Support Team Lead 

Competitive + Bonus  

Remote, UK 

Permanent full time 

At IRIS, our customers are at the heart of everything we do. We’re now looking for a Customer Support Team Leader to help lead our IRIS Financials Customer Support team and ensure we continue to deliver outstanding service. 

This is a hands on leadership role, combining people management with technical customer support. You’ll lead, motivate and develop a team of analysts while also playing a key role in resolving escalated and complex customer issues. 

What you’ll be doing 

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  Leading and supporting a high‑performing customer support team 

  
  

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  Managing performance, quality standards and customer satisfaction metrics 

  
  

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  Handling escalated queries, complaints and major incidents 

  
  

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  Working closely with Product, Development and Customer Success teams 

  
  

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  Supporting recruitment, onboarding and ongoing development 

  
  

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  Championing best‑in‑class customer experience across IRIS Financials 

  
  

What you’ll bring 

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  Proven experience in a customer-facing software or IT support environment 

  
  

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  People leadership or team lead experience 

  
  

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  Strong communication and stakeholder management skills 

  
  

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  Ability to balance leadership responsibilities with hands‑on problem solving 

  
  

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  A passion for delivering excellent customer experiences 

  
  

If you’re looking for a role where you can lead from the front and make a real impact, we’d love to hear from you. 

Please note: 

We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.