Customer & Technical Support

Customer & Technical Support – Entry-Level Opportunities

Competitive + Bonus + Benefits

Manchester (Hybrid), UK

Permanent full time

Are you looking to start your career in customer service, working with cutting-edge software and technology? Join IRIS Software as a Customer Services Associate or Customer Enablement Associate and become part of a supportive team dedicated to helping customers get the most out of our products.

If you have a passion for problem-solving, excellent communication skills, and a desire to develop, these are the perfect opportunities to gain valuable experience and grow with us. No prior work experience is necessary – we provide full training and support!

What Will You Be Doing?

Customer Services Associate

• Respond to customer queries via phone, email, and live chat, ensuring a friendly and professional approach.


• Log and track customer issues, ensuring accurate records in the CRM system.


• Investigate and resolve common queries using available resources, aiming for first-contact resolution.


• Escalate complex issues to the 2nd Line Support team when necessary.


• Maintain customer satisfaction and contribute to team performance targets, including quality and Net Promoter Score (NPS).


• Participate in knowledge-sharing, training, and process improvements.


• Ensure compliance with data protection and company policies.

Customer Enablement Associate (12-month FTC)

• Provide outstanding customer support via phone, email, and live chat.


• Assist customers with technical queries, account coordination, and software navigation.


• Build strong relationships with clients, ensuring they get the most out of their IRIS products.


• Conduct online meetings and presentations to help customers optimise their use of our software.


• Support website population and redesign projects, liaising with developers to ensure high-quality outcomes.


• Identify and suggest opportunities for customers to enhance their experience with our software.


• Maintain a professional and customer-focused approach, ensuring all queries are handled efficiently.

What Are We Looking For?

We’re seeking individuals who are enthusiastic about customer service and eager to learn. You’ll thrive in these roles if you have:

• Strong communication skills – both written and verbal.


• A customer-focused approach with a friendly and professional manner.


• Problem-solving ability and a proactive approach to challenges.


• The ability to work as part of a team while also managing tasks independently.


• Good organisation and time management skills to handle multiple queries effectively.

While not essential, the following would be advantageous:

• A-levels (or equivalent) in a relevant subject.


• Experience in a customer-facing or telephone-based role.


• An understanding of accountancy, HR, payroll, or education sectors.


• Familiarity with Google Drive, HubSpot, or CRM systems.


• Experience delivering presentations or training.

Why Apply?

• Full training and support to help you succeed and develop your skills.


• Opportunities for career progression within a leading software company.


• A supportive and collaborative team environment.


• Hybrid working options (subject to role requirements).


• A competitive salary and benefits package.

Application Process

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  1. Apply Online – Submit your CV and complete a short application.
  
  
  2. Online Assessments – Showcase your skills in a structured way.
  
  
  3. Initial Interview – A short video call with our Talent Team via Microsoft Teams.
  
  
  4. Group Assessment Day – Join us in our Manchester office for interactive activities on Thursday 20 March 2025.
  
  
  
  

Ready to launch your career in customer service? Apply today and become part of a team that values innovation, teamwork, and customer excellence!