Director, Professional Services (Education)

About the Role

We’re looking for a strategic and hands on Director of Professional Services to build and scale a world-class implementation and onboarding organisation.

This is a high-impact leadership role where you’ll own the full customer journey from contract signature through to go live, ensuring customers realise value quickly and effectively. You’ll lead a growing team, own the Professional Services P&L, and drive the transformation of our delivery model through AI, automation, and scalable frameworks.

What You’ll Do

• Lead and grow a high performing team of implementation managers and consultants


• Own and manage the Professional Services P&L, including revenue, utilisation, and margins


• Deliver complex, enterprise-scale implementations on time and to a high standard


• Build strong relationships with senior customer stakeholders, acting as a trusted advisor


• Partner with Sales, Product, and Customer Success to deliver a seamless customer experience


• Design and implement scalable onboarding methodologies and delivery frameworks


• Drive innovation through AI, automation, and digital-first delivery approaches


• Lead the global scaling of Professional Services, including operating models and tooling

What We’re Looking For

• 8+ years’ experience in Professional Services, implementation, or consulting within SaaS or technology


• 3+ years’ leadership experience managing teams in high-growth environments


• Proven experience owning or influencing a Professional Services P&L


• Strong track record delivering complex SaaS implementations


• Exceptional stakeholder management and executive presence


• Experience driving transformation, including automation or technology adoption


• Analytical mindset with a data-driven approach to performance and decision-making

Nice to Have

• Experience in Education or EdTech


• Background in management consulting or enterprise software delivery


• Project management certifications (PMP, PRINCE2, or similar)

Why Join Us?

• Opportunity to build and scale a global function from the ground up


• High growth environment with real impact and ownership


• Work at the forefront of AI driven transformation in Professional Services


• Collaborative, ambitious, and forward-thinking culture

Please note:

We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.