Housing Manager

Housing Manager 

Cambridge, Endurance House (Hybrid) 

£43,559.84 per annum 

Permanent/Full-Time 

35 hours per week 

Hybrid Working Arrangements – the majority of the working week will be office-based with the housing team in Histon, particularly in the first six months (probation period). Thereafter it may be possible to apply for a higher proportion of hybrid working, with the needs of the team and service delivery being the prime consideration. 

CHS Community Support Services work with vulnerable people who are homeless or at risk of homelessness, to promote independent living skills. The services also work with families/relatives to prevent homelessness, and they support people to sustain their tenancies where they are in independent accommodation. 

What You’ll Do 

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  Assist the Director of Customers in ensuring that a first-class housing management service is developed and delivered in partnership with our customers. 

  
  


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  Line manage a team of Housing Officers, leading and coaching them to deliver a responsive and proactive service. 

  
  


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  Be accountable for team performance including lettings, tenancy issues, communal areas, rental income and service charges. 

  
  


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  Ensure CHS proactively responds to anti-social behaviour, harassment and domestic abuse cases in a responsive and supportive manner, working positively with partner agencies. 

  
  

About You 

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  A minimum of two years’ experience delivering and managing a housing service within a social housing environment. 

  
  


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  Chartered Institute of Housing Qualification or relevant management qualification experience desirable. 

  
  


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  In-depth knowledge of social housing law, benefits, housing policy and related social issues. 

  
  


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  Experience of line management desirable. 

  
  


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  Experience of working with and supporting customers with support needs. 

  
  


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  Confident with a strong focus on first class customer service and excellent communication and influencing skills. 

  
  


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  Able to lead the continuous improvement of our housing management service and coaching team members effectively. 

  
  


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  Experience of using housing management IT systems and Microsoft Packages and strong numerary skills. 

  
  


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  A full UK driving licence, use of a car for work purposes and business insurance. 

  
  

Benefits 

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  Employee discount scheme (retail, leisure, gym membership and fitness equipment) 

  
  


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  Doctor Care Anywhere (telehealth service offering private online GP and nurse appointments via video and phone) 

  
  


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  Employee Assistance Programme 

  
  


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  Cycle to work scheme (salary sacrifice) 

  
  


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  One day off a year to volunteer for a charity of your choice 

  
  


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  30 days holiday, increasing to 35 days per annum, inclusive of bank holidays (pro rata for part-time staff), depending on length of service 

  
  


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  Holiday purchase scheme- up to 5 days per annum (pro rata for part-time staff) 

  
  


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  Company sick pay 

  
  


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  58p per mile business mileage allowance 

  
  


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  Refer a friend scheme (£250) 

  
  


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  Contributory pension scheme, which both you and CHS contribute to 

  
  


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  Enhanced maternity and paternity leave 

  
  


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  Flexible Working Policy 

  
  


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  Full induction 

  
  


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  Comprehensive free training and development opportunities with paid time off 

  
  


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  Free DBS (for relevant posts) 

  
  


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  Free onsite/nearby parking 

  
  


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  Hybrid Working Policy 

  
  


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  Flexitime 

  
  

Please note this position is subject to a Basic DBS Disclosure 

As part of the recruitment and selection process candidates will be required to complete online assessments 

CLOSING DATE FOR APPLICATIONS midnight Monday 5 May 2025 

INTERVIEWS: Tuesday 13 May-pm, Wednesday 14 May-am and Thursday 15 May pm 

If you would like an informal discussion about the post, please contact Helen Tonks, Director of Customers