ICT Assistant

ICT Assistant

Cambridge, hybrid, office based 2-3 days a week (more office based during probation)

£30,000 per year

Start your ICT career at Hundred Houses Society (HHS) in a role where you’ll make a difference. As an ICT Assistant, you’ll play a pivotal role in shaping and delivering digital services that colleagues and customers rely on, while gaining hands-on experience across the full ICT lifecycle.  

Supporting the ICT Manager, you’ll help deliver our ICT Strategy, helping to ensure that digital systems are effective, secure, accessible and user-focused within a regulated housing environment. 

In this dynamic role, you won’t be limited to a single area. You’ll contribute to ICT operations, administration, co-ordination, change management, data quality and supplier oversight. 

You’ll work closely with colleagues across all areas of the organisation, enabling them to make the most of digital tools, while contributing towards meaningful service improvements, as well as working closely with suppliers.  

Working in a small housing association means you will build a strong foundation for your career and have oversight of ICT operations, including:  

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  IT systems development 

  
  


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  Reporting; both technical report creation and operation reporting 

  
  


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  Hardware setup and deployment 

  
  


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  Change communications - stakeholder communication and engagement 

  
  


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  Data quality - data governance and compliance 

  
  


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  Supplier monitoring - commercial awareness and contract support 

  
  


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  Feedback collection - user research and service improvement 

  
  

About you  

We welcome applications from people who can demonstrate: 

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  Degree-level education (or equivalent transferable experience)  

  
  


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  Passionate about technology 

  
  


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  Strong organisational and interpersonal skills 

  
  


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  Clear written and verbal communication skills  

  
  


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  Excellent attention to detail, particularly when working on data, documentation and compliance tasks 

  
  


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  Ability to learn new systems quickly and adapt to changing priorities  

  
  


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  Analytical and structured approach to problem solving  

  
  


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  Competence in Microsoft 365 tools 

  
  


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  Experience working with data, records or documentation 

  
  


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  A clear interest in digital inclusion, accessibility, and user experience. 

  
  


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  Organised, methodical, and reliable, with a commitment to high standards of accuracy. 

  
  


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  Positive and adaptable approach to change, with a willingness to learn and develop new skills. 

  
  


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  Flexible and willing to undertake a broad range of tasks, sometimes beyond typical ICT related tasks. 

  
  

Desirable: 

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  Experience in an ICT, digital, administrative or customer-focused role 

  
  


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  Exposure to ICT systems or digital platforms (particularly in housing, public sector or regulated environments) 

  
  


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  Awareness of data protection, information governance, accessibility or cyber security principles  

  
  


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  Experience supporting change, training or user adoption 

  
  


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  Understanding of working with suppliers or external partners  

  
  

Benefits 

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  28 days annual leave (excluding bank holidays, pro-rated for part-time staff)  

  
  


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  Option to buy/sell up to 5 days’ annual leave  

  
  


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  Private health insurance 

  
  


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  Employee discount scheme 

  
  


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  Defined contributions pension scheme, matched from 4% to 10% 

  
  


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  Employee Assistance Programme 

  
  


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  Life assurance 

  
  


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  Strong focus on learning, development and wellbeing 

  
  


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  Plus, more when you join! 

  
  

Inclusion and Diversity 

We welcome applications from people of all backgrounds and experiences, and are committed to creating a fair, inclusive and accessible workplace.   

All qualified applicants will be considered for employment regardless of protected characteristics, in line with the Equality Act 2010.   

We are committed to ensuring a fair, inclusive and accessible recruitment process for everyone and welcome discussions about flexible working arrangements.