Income Manager

Fixed Term Contract (12 months) – 36.25 Hours – Full Time

Here at Rochdale Boroughwide Housing (RBH), we have a great opportunity for an Income Manager to join our Neighbourhoods – Income Services Team and take responsibility for the day to day management of the Income Team, ensuring performance improvement and delivery against KPIs and service standards.

What you will be doing:

• Work with colleagues across RBH and develop strong external partnerships to ensure the Society has an effective approach to income collection and arrears reduction.


• Day to day management of the Income Team, including 121s, performance discussions and other line management responsibilities as required. Recruit, train, develop and support direct reports in line with RBH policies and procedures.


• Carry out thorough case reviews to ensure all actions on arrears cases are carried out in a timely manner in order to improve performance.


• Create, develop and maintain systems, procedures and other requirements for the effective running of the service and business.

Who are we looking for?

• Experience, knowledge and understanding of housing management, housing legislation (particularly with respect to possession proceedings), welfare issues and legislation.


• Experience of effective performance management and improvement.


• Chartered Institute of Housing qualification.


• Ability to develop and maintain financial information systems, processes and procedures.


• Thorough knowledge of the working of an arrears recovery I.T systems (e.g. IBS, Orchard, Northgate etc.).


• Microsoft Office skills, with the ability to produce documents to a professional and accurate standard.


• A commitment to the values and mission of RBH, with a passion for promoting social inclusion and sustainable communities.


• Flexible and Adaptable approach.

What's in it for you?

As an RBH employee, you will receive a range of fantastic benefits, including: -

• SMART working arrangements


• Holiday entitlement – 30 days holiday plus all UK bank holidays, with an additional 5 days after completion of five years’ service. Part time employees will receive a pro rata entitlement.


• Ability to purchase up to an additional 5 days leave per year.


• A quality defined contribution pension scheme, with salary exchange and RBH matches your contributions up to 8%


• Plus, many more!

Please refer to the attached Job Description upon completing your application.

We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.

Prior to applying for a role with us or attending an interview, you can request a call with the people team. We will then work with you to create an interview/application environment that works for you. Whether that’s needing the physical environment of the interview to be a specific way i.e., the room set up a certain way, or the method of interview itself i.e., teams, face to face or written questions. We want to make our recruitment process a positive experience for all.